---
title: Canny Reviews
meta_title: 'Canny Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 108 reviews by the users' company size, role or industry
  to find out how Canny works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 108
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Canny Reviews
**Vendor:** Canny  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 108
## About Canny
Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa



## Canny Pros & Cons
**What users like:**

- Users find Canny's **ease of use** exceptional, making integration and feedback management straightforward and efficient. (12 reviews)
- Users love Canny for its **easy integration, powerful features, and responsive customer support** , making it a top choice. (8 reviews)
- Users commend Canny's **responsive customer support** , consistently receiving prompt assistance whenever issues arise. (7 reviews)
- Users commend the **easy integrations** provided by Canny, facilitating seamless use and powerful functionality with robust support. (6 reviews)
- Users value Canny's **efficient feedback management** , streamlining feature requests and enhancing customer insights for better decision-making. (6 reviews)
- Easy Setup (5 reviews)
- Users value the **seamless integrations** with tools like Slack and Jira, enhancing workflow efficiency and collaboration. (5 reviews)
- Easy Management (4 reviews)
- Idea Management (4 reviews)
- Automation (3 reviews)

**What users dislike:**

- Users express frustration over the **idea duplication** issue, wishing for features to prevent or manage duplicates effectively. (5 reviews)
- Users face challenges with **missing features** , such as inadequate AI assistance and limited mobile app functionality. (5 reviews)
- Users face **integration issues** with Canny, impacting software collaboration and overall user experience. (3 reviews)
- Users experience **integration difficulties** with Hubspot, though support is helpful, affecting overall satisfaction. (2 reviews)
- Users find **learning difficulties** with Canny due to its complex Admin UI and unreliable integration processes. (2 reviews)
- Limited Functionality (2 reviews)
- Users express frustration with the **ticket merging functionality** of Canny, making it difficult to track old tickets. (2 reviews)
- Complex Usability (1 reviews)
- Confusing Usage (1 reviews)
- Filtering Issues (1 reviews)

## Canny Reviews
  ### 1. Great and Simple Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Antonio R. | Customer Success Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 05, 2025

**What do you like best about Canny?**

I like that it's simple to use, yet it's a powerful tool.

**What do you dislike about Canny?**

Their AI assistant that auto-creates features for you merges tickets in a way that's not helpful. 

What the AI tool was doing was:
1. Creating a feature request based on feedback
2. Merging an old ticket into the newly created feature request

That was driving me mad! The trouble was being able to find my old ticket that I KNEW I created. Other than that, all is good.

**What problems is Canny solving and how is that benefiting you?**

It's keeping track of our feature requests and it's beneficial because we know what we should focus on developer time on.

  ### 2. Excellent tool that is very user-friendly and easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Awais M. | Senior Cloud Support Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 01, 2025

**What do you like best about Canny?**

We use Canny to gather customer feedback about feature requests, and in over 2 years of using the tool, I have not faced a single complaint so far. It's easy to use, the interface is simple but efficient, responsive, and has very powerful features. I also love the Support and always available Canny team for assistance with our issues

**What do you dislike about Canny?**

We don't have a major issue with Canny, some challenges are around handling Spam posts, and duplicate posts in different boards that take manual intervention to be cleaned out.

**What problems is Canny solving and how is that benefiting you?**

We are getting to quickly guage which features our customers want the most, and what are their pain points using Canny as our Feedback and Idea gathering tool. This helps shape the Product strategy to cater to those features and areas that impact customers the most

  ### 3. Great free off-the-shelf feature request software

**Rating:** 4.5/5.0 stars

**Reviewed by:** Harry S. | COO, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2025

**What do you like best about Canny?**

Super easy to integrate. Lots of functionality with the free tier. Responsive customer support. Theres a reason way Canny is the most popular in the super crowded feature request software space.

**What do you dislike about Canny?**

Canny experience mobile app isnt as rich as desktop. Not ideal to use webview in app so would want a more integrated experience. Also need a way to test canny in test environment - everything posted is released.

**What problems is Canny solving and how is that benefiting you?**

Replaced typeform which doesnt scale nor is it public for users to view.

  ### 4. We - and our users - love it!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Maryse F. | Head of Success, Non-Profit Organization Management, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 31, 2025

**What do you like best about Canny?**

Our software uses it to collect feedback and feature requests from users. They love having the opportunity to do that. Their customer support has been very fast and friendly.

**What do you dislike about Canny?**

We're only on a basic plan, so those features may be available on other plans. But I wish there was a feature available to us that prevents or automatically merges duplicates.

**What problems is Canny solving and how is that benefiting you?**

We have 50k users, and gathering their feedbacks and ideas for new features on our software isn't easy. We use Canny to collect that feedback and centralize feature requests. Allowing users to add new requests and upvote that of others helps us identify which features would have the most impact.

  ### 5. Canny is an efficient tool

**Rating:** 4.0/5.0 stars

**Reviewed by:** Maxime T. | Product Owner, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 21, 2024

**What do you like best about Canny?**

It focuses on a precise use case, and solves it well.

**What do you dislike about Canny?**

I don't think the Admin UI is user-friendly.
There is no possibility to format text.
Integrations with other software are not that straight forward.

**What problems is Canny solving and how is that benefiting you?**

Customers can easily share feature request with us. 
It's beneficial because it helps us:
- gathering feedback in an automated an asynchronous way
- connecting with our users and our users with each other
- prioritize based on user votes


## Canny Discussions
  - [What is Canny used for?](https://www.g2.com/discussions/what-is-canny-used-for)

- [View Canny pricing details and edition comparison](https://www.g2.com/products/canny/reviews?filters%5Bsentiment_snippet%5D=1392184&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A45%3A27+-0500&secure%5Bsession_id%5D=23382893-7259-49f7-b742-a13fe8d6341f&secure%5Btoken%5D=f78ff1cbe79b3fcd413d45458f4d3058ee1392eaa4e0d719a17e34548eb8b5f1&format=llm_user)
## Canny Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews)
  - [Vercel](https://www.g2.com/products/vercel/reviews)

## Canny Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Analytics**
- Analytics
- Real-Time Analytics
- Visual Analytics

**Functionality**
- Package Management
- Code Analysis
- Vulnerability Checks
- Static Analysis
- Project Management
- Repository Management
- Issue Management
- Workflow Management
- Assignment Management
- Change Management
- Testing/QA Management
- Application Management

**Management**
- Team Collaboration
- Access Control
- Data Security

**Feedback**
- Ranking
- Commenting

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness
- Surveys & Feedback
- Mobile Survey
- Pulse Surveys

**Communication**
- Wiki Documentation
- Community Forum
- Customer Ideation
- NPS of Customers

**Execution**
- Team Collaboration
- Project Management
- Task Management
- Workflow Management
- Portfolio Management
- Evaluation Management
- Communication Management
- Feedback Management

**Management**
- Package Access Control
- Package Tracking
- Automation
- Rollback
- Version Control
- Task Progress Tracking
- Issue Tracking
- Activity Tracking
- Bug Tracking

**Functionality**
- Sentiment Analysis
- Tagging
- Note Taking
- Integrations

**Idea Sources**
- External Idea Generation
- Internal Idea Generation

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Additional Functionality**
- Code Review
- Access Controls/Permissions
- Audit Trail
- Rules-Based Workflow
- API
- Visual Analytics
- Two-Factor Authentication
- Bug/Issue Capture
- Custom Development
- Backup and Recovery
- Multiple Programming Languages Supported
- Security Testing
- Authentication
- Alerts/Notifications
- Collaborative Development
- Generative AI
- Performance Monitoring
- Search/Filter
- Content Library
- Encryption
- Vulnerability Scanning
- Wiki
- Reporting/Analytics
- AI Copilot

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
- 360 Degree Feedback
- Anonymous Feedback
- Real-Time Analytics
- Trend Analysis
- Real-Time Data
- Text Analysis
- Sentiment Analysis

**Planning**
- Work Capacity
- Task Ranking
- Custom Workflows
- Release Forecasting
- Projections
- Prioritization

**Roadmapping**
- Roadmaps
- Timelines

**Idea Collection**
- Idea Campaigns
- Surveys
- Forums
- Suggestion Box
- Mind Mapping

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Additional Functionality**
- Brainstorming
- Drag & Drop
- AI Copilot
- Customizable Branding
- Data Import/Export
- Activity Tracking
- Role-Based Permissions
- Progress Tracking
- Single Sign On
- Mobile Access
- SSL Security
- Project Tracking
- Alerts/Notifications
- Idea Development
- Prioritization
- Engagement Tracking
- Archiving & Retention
- Collaboration Tools
- Real-Time Notifications
- Generative AI
- Ideation
- Activity Dashboard
- Reporting & Statistics
- Chat/Messaging
- Polls/Voting
- API
- Trend Analysis
- Configurable Workflow
- Data Visualization
- Commenting/Notes

**System Management**
- Security
- System Monitoring
- SSL Security
- GPS

**Workflow Management**
- Time Tracking
- Progress Monitoring
- Budgeting
- Team Scorecard
- Progress Tracking
- Status Tracking
- Activity Tracking
- Milestone Tracking
- Task Progress Tracking
- Project Tracking

**Integrations**
- Gamification
- Project Planning
- Strategic Planning

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Additional Functionality**
- Task Management
- Collaboration Tools
- Real-Time Updates
- Access Controls/Permissions
- Task Planning
- Product Lifecycle Management
- Communication Management
- Data Import/Export
- Activity Dashboard
- Real-Time Notifications
- API
- Resource Management
- Planning Tools
- Drag & Drop
- Commenting/Notes
- Customizable Fields
- Calendar Management
- Third-Party Integrations
- Workflow Management
- Task Scheduling
- Requirements Management
- Project Management
- @mentions
- Multiple Projects
- Reporting & Statistics
- Project Planning
- Single Sign On
- Document Storage
- Release Planning
- Customer Journey Mapping
- AI Copilot
- Gantt/Timeline View
- Reporting/Analytics
- Email Management
- To-Do List
- Surveys & Feedback
- Deadline Management
- Generative AI
- Product Roadmapping
- Idea Management
- Real-Time Data
- Agile Methodologies
- Timeline Management
- File Management
- Data Security
- Project Templates
- Feedback Management
- Tagging
- Template Management
- Guest Access
- Visualization

**Additional Functionality**
- Customer Experience Management
- NPS of Employees
- Real-Time Notifications
- Question Library
- CRM
- Data Visualization
- Multi-Channel Distribution
- Ratings/Reviews
- Negative Feedback Management
- Activity Dashboard
- Email Management
- Commenting/Notes
- AI Copilot
- Third-Party Integrations
- Template Management
- Reporting & Statistics
- Social Media Integration
- Text Fields
- Customizable Questions
- Reporting/Analytics
- Real-Time Reporting
- Customizable Branding
- Conditional Logic
- Website Integration
- Search/Filter
- Collaboration Tools
- API
- NPS of Customers
- Multi-Language
- Survey/Poll Management
- Segmentation
- Customer Segmentation
- Reminders
- NPS Survey Structure
- Access Controls/Permissions
- Widgets
- Customizable Templates
- Feedback Management
- Customizable Fields
- Question Branching

**Agentic AI - Idea Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Third-Party Integrations

**Additional Functionality**
- Tagging
- Projections
- Approval Workflow
- Document Management
- Customizable Branding
- Ideation
- Status Tracking
- Activity Dashboard
- Data Security
- Workflow Management
- Project Tracking
- Ratings/Reviews
- Customizable Templates
- Real-Time Analytics
- Communication Management
- AI Copilot
- Task Progress Tracking
- Activity Tracking
- Whiteboard
- Real-Time Notifications
- Document Storage
- Task Management
- Trend Analysis
- Content Management
- Reporting & Statistics
- Surveys & Feedback
- Crowdsourcing
- Innovation Management
- Feedback Management
- Activity/News Feed
- Idea Collection
- Real-Time Data
- Mind Maps
- Single Sign On
- Real-Time Updates
- Email Management
- Collaboration Tools
- Prioritization
- Alerts/Notifications
- API
- Commenting/Notes
- Data Visualization
- Brainstorming
- Drag & Drop
- Search/Filter
- Polls/Voting
- Generative AI
- Template Management
- Archiving & Retention
- Data Import/Export
- Role-Based Permissions
- Progress Tracking
- Mobile Access
- SSL Security
- Idea Development
- Engagement Tracking
- Chat/Messaging
- Configurable Workflow

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