--- title: C2Perform Reviews meta_title: 'C2Perform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how C2Perform works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 19 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # C2Perform Reviews **Vendor:** C2Perform **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.4/5.0 **Total Reviews:** 19 ## About C2Perform C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage your team all under one roof? Quality Assurance, Coaching, Learning Management, Knowledge Base, Communications Tools and more work seamlessly and use business rules to ensure that things don't fall through the cracks. Some of the biggest brands in the world rely on C²Perform to drive their operational cadence and keep employees connected. ## C2Perform Reviews ### 1. Education Folder **Rating:** 4.0/5.0 stars **Reviewed by:** Ajay M. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about C2Perform?** The calibration that it brings. With multiple users working from different sites and referring the same set of documents it is just a perfect platform to accuracy to the final outcome. **What do you dislike about C2Perform?** in certain cases, the dependency on the client team to get the information updated seems to be a hurdle. the implementation needs to be at both ends to meet the desired results **What problems is C2Perform solving and how is that benefiting you?** better calibration of activities. effective user interaction. kills the majority of the knowledge gaps. singular platform to refer to relevant information. can be an effective tool to reduce time spent on training and retrainigns. **Official Response from Lee Waters:** > Hello Ajay and thanks for your review, especially your comments about the value of the platform for teams working across multiple sites (and now working from home in many cases). If you have a minute, we'd like to learn more about your comments around information updates and implementation to see what we can do to make the process smoother. If you have a moment, drop us an email at info@c2perform.com and I'll follow up directly with you. Thanks again! ### 2. Great software for Agent recognition programs and knowledgebase **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about C2Perform?** The knowledgebase. It is easy for our employees to find the information they need quickly, and appreciate we can upload video, links, files etc to each page. **What do you dislike about C2Perform?** I believe the coaching and Agent Management modules can be better defined The features within these are not clearly laid out and can the purpose of each feature seem to overlap. **What problems is C2Perform solving and how is that benefiting you?** Knowledgebase library and training delivery - easy to administer and assign; user friendly A solid employee recognition program - the badge and points system is intuitive and rewarding for our staff **Official Response from Lee Waters:** > Thanks very much for the positive review and happy to hear the knowledge base works well for you. Would be great to hear more of your thoughts on Coaching and the agent management modules and how we can improve them. If you'd be willing to provide input, please drop us a line at info@c2perform.com or reach out through our Contact Page and we'll follow up. ### 3. Allegro Response **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about C2Perform?** Everything in 1 spot - coaching/qa/chat/kb/elearning **What do you dislike about C2Perform?** Chat - not easy to see who is online and no notifications (would like in tab and also audio) **What problems is C2Perform solving and how is that benefiting you?** Holding agents accountable with performance management set up through action plans and coaching forms. **Official Response from Lee Waters:** > Thanks very much for your review. We're glad that you're seeing the benefit of having everything under one roof. Would be happy to speak with you about the chat feature and get your input on making it more user friendly, so please reach out directly or drop us a note at info@c2perform.com. I'll personally follow up. ### 4. C2P Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about C2Perform?** Knowledge Base and Quality Assurance modules **What do you dislike about C2Perform?** Quality Assurance Attribute management and limited reporting capabilities **What problems is C2Perform solving and how is that benefiting you?** Performance Management and overall training solutions **Official Response from Lee Waters:** > Thanks for taking the time to review us! Much appreciated. We'd welcome the opportunity to learn more about your feedback on the QA attributes and reporting. If you'd drop us a note at info@c2perform.com or through the Contact Page, I'll personally follow up. Thanks again! ## C2Perform Discussions - [Quizzes and Knowledge Checks](https://www.g2.com/discussions/quizzes-and-knowledge-checks) - 1 comment, 1 upvote - [View C2Perform pricing details and edition comparison](https://www.g2.com/products/c2perform/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A29%3A06+-0500&secure%5Bsession_id%5D=bc080848-1419-44d3-b398-b0ec4250014b&secure%5Btoken%5D=9dfd8b1e148e4d4d1e79a11a8ef131ed07958d5eb063fcb829c66e7271e54439&format=llm_user) ## C2Perform Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Administration** - Database Management - Data Workflows - Issue Management **Quality Assurance** - Evaluation - Calibration - Reports **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Monitoring** - Interactions - Web & Application Usage - Mobile App Usage - Screenshots - Web Blocking **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Agentic AI - Sales Gamification** - Autonomous Task Execution **Integrations** - CRM Integration - Social Collaboration Integration - TV Streaming **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat - Task/Project Tracking - Attendance Tracking - Task Progress Tracking - Location Tracking - Behavior Tracking - Time Tracking **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Feedback** - Archives **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Additional Functionality** - Browsing History - API - Timesheet Management - Reporting & Statistics - Screen Activity Recording - Task Management - Employee Email Monitoring - Employee Activity Monitoring - Access Controls/Permissions - Employee Database - Activity Dashboard - Remote Monitoring & Management - Idle Time Monitoring - Third-Party Integrations - Remote Access/Control - Time Clock - Real-Time Data - Email Alerts - Historical Reporting - Real-Time Notifications - Alerts/Notifications - Employee Management - Real-Time Reporting - AI Copilot - Keystroke Recording - Productivity Analysis **Employee Features** - User Profiles - Notifications - Mobile ## Top C2Perform Alternatives - [Spinify](https://www.g2.com/products/spinify/reviews) - 4.6/5.0 (1,001 reviews) - [Ambition](https://www.g2.com/products/ambition/reviews) - 4.6/5.0 (575 reviews) - [SalesScreen](https://www.g2.com/products/salesscreen/reviews) - 4.7/5.0 (484 reviews)