BrandShield Reviews & Product Details

I find BrandShield incredibly intuitive and easy to use. By informing the platform of what is or isn't relevant to us, it learns quickly and better identifies risks. The support team is also very communicative and quick to action any investigations if we find any risks before BrandShield does, which is rare. Setting up BrandShield was very easy thanks to a helpful support rep who took care of much of the heavy lifting, and the onboarding was handled well, providing all the knowledge needed to use the platform effectively. Review collected by and hosted on G2.com.

Very little can be improved. Of course, it is unable to catch everything, but that isn't an issue. One thing would be that it could be better at finding SMS-based phishing scams. Many bad actors like to imitate us through SMS-based phishing scams and we are often alerted to this by customers/employees rather than BrandShield. It would be great if BrandShield caught these before we do. Review collected by and hosted on G2.com.

I find BrandShield's AI scanning capabilities incredibly valuable. Its ability to effectively monitor and detect content on social media, advertisements, and websites that misuse our registered trademarks and logos is impressive. This feature helps protect our brand by finding images and content that infringe upon our intellectual property, preventing the proliferation of fake advertisements and fraudulent websites pretending to be our business. Additionally, the onboarding process with BrandShield is straightforward, supported by regular weekly meetings that help us review findings and make informed decisions on whether content is infringing or not, thereby guiding future enforcement actions. Overall, I am extremely satisfied with BrandShield, so much so that I would recommend it wholeheartedly, as evidenced by my rating of 10 on the recommendation scale. Review collected by and hosted on G2.com.

BrandShield requires confirmation before taking action if there might be an existing relationship with the site in question, which can delay the response. This ensures sites in question are not mistakenly sent cease and desist letters, and keeps those actions effective. Review collected by and hosted on G2.com.

BrandShield has completely transformed how we manage brand protection. What started as a need to offload the time-consuming process of handling trademark violations and scam sites became a fully proactive defense system. Initially, we hoped it would save us the value of our time—but it’s delivered far more. Within a few months, BrandShield went from needing oversight to operating independently and effectively, flagging and neutralizing threats before they become real problems. Their reports are clear, actionable, and timely, and the support team only contacts us for nuanced cases, freeing us to focus on growth without distraction. Review collected by and hosted on G2.com.

While BrandShield is incredibly effective, the onboarding period required some hand-holding and weekly syncs to get things just right. The dashboard, while comprehensive, isn’t always intuitive at first for non-technical users. Also, occasional false positives still require human review—but this has improved as the system has “learned” our brand over time.Small trade-off for the confidence we’ve gained. Review collected by and hosted on G2.com.

I appreciate BrandShield for its cost-effective and efficient approach to monitoring and enforcing our Trademarks. It's significantly faster and more affordable than the traditional manual process involving attorneys. The software helps us proactively tackle infringements by removing the laborious 'manual whack-a-mole' of dealing with bad actors, allowing us to take them down almost as quickly as they reappear. The peace of mind that comes with these efficiencies is invaluable. I particularly value the dedication and support from our dedicated Hunter, Ivan, who actively helps us maintain threat AI training and ensures no infringer escapes consequences. My admiration extends to the SOC team for their outstanding support. I love the Hunt feature, which empowers us to know when to deploy specific strategies like Managed Takedowns. Overall, BrandShield represents great value compared to other options we considered, offering everything we need at a reasonable price. I found the initial setup straightforward, with the main challenge being the collection of all Trademarks and Images. Despite some minor hurdles, I find BrandShield to be an indispensable tool, evidenced by my likelihood of recommending it—a solid 10 on a scale from 1 to 10. Review collected by and hosted on G2.com.

I found BrandShield lacking in its ability to generate automated reports. As it stands, I need to perform manual report generation, which could be streamlined with an automated feature. Additionally, there was an instance where a brand infringer used special characters from other languages to mimic our brand visually. This was not detected by BrandShield's AI initially, highlighting a shortcoming in its capability to identify such nuanced infringing activities. Review collected by and hosted on G2.com.

Working with BrandShield has been a game-changer for our brand protection strategy. Our primary point of contact, Maor, has become an indispensable extension of our team. His deep understanding of our business and products—paired with a proactive, solution-oriented approach—sets him apart.

What truly stands out is Maor’s commitment to excellence. When challenges arise that go beyond the standard capabilities of the BrandShield platform, he doesn't hesitate to collaborate with the engineering team to find tailored solutions that work for us. This level of initiative and responsiveness has built a strong sense of trust and partnership.

Thanks to BrandShield’s cutting-edge AI platform and Maor’s dedicated support, we’ve successfully removed hundreds of imposter websites, counterfeit listings and copyright violations—an overwhelming task that was simply unmanageable with our internal resources alone.

Beyond the impressive results, Maor is an absolute pleasure to work with: professional, thoughtful, and genuinely invested in our success. We wholeheartedly recommend BrandShield to any business navigating the challenges of online brand protection. They don’t just offer a service—they deliver peace of mind and RESULTS. Review collected by and hosted on G2.com.

I don’t have any specific dislikes—our experience has been overwhelmingly positive. That said, one area of opportunity for the future would be additional tools or reporting features that help us measure the broader impact of our enforcement efforts. For example, it would be incredibly valuable to understand how the removal of infringing listings affects our overall brand visibility—such as improvements in impression share, paid ad performance, and organic search presence. Gaining more insights into the downstream benefits would help us better quantify ROI and fine-tune our brand protection strategy even further. Review collected by and hosted on G2.com.

BrandShield has been an invaluable partner in protecting our brand. The platform is intuitive and easy to use, making it simple to monitor and address potential infringements before they become issues. Their reporting tools and actionable insights save us time and help us stay proactive in safeguarding our trademarked products.

What truly sets BrandShield apart, though, is the customer service. Matan, in particular, has been exceptional. Thorough, knowledgeable, and personable. He’s quick to follow up on requests and consistently goes above and beyond to ensure our needs are met. His support gives us complete confidence that our intellectual property is in expert hands. Review collected by and hosted on G2.com.

I am finding it difficult to highlight any dislikes. Review collected by and hosted on G2.com.

The threat hunting and support teams respond quickly to incidents and takedowns, making the process largely hands-off for me. They uncover a wide range of interesting data online, including not just phishing websites but also malicious APKs and suspicious social media profiles. Review collected by and hosted on G2.com.

The implementation phase encountered a few minor issues, but nothing significant. I find that some features are not as intuitive as they could be, which occasionally makes the software a bit confusing to use. Review collected by and hosted on G2.com.

I really like how involved the representatives are to ensure we are being taken care of, as well as keeping in touch in case we have any concerns. The big time difference with our rep does not stop her from taking care of us in a timely manner. Review collected by and hosted on G2.com.

I feel that smaller businesses can really benefit from BrandShield's protection, but their budget might be too tight. Creating a smaller package for businesses like ours could bring more customers to BrandShield. Review collected by and hosted on G2.com.

We've been very pleased with our experience working with BrandShield. From day one, our account manager stood out—thorough, responsive, and genuinely enjoyable to work with. He quickly got up to speed on the ins and outs of our business, which isn’t always easy in a specialized industry. That upfront investment paid off. We saw tangible results fast—especially in the takedown of counterfeit products.

One thing that impressed me was how clearly everything was explained. It’s rare to find a vendor that feels like an extension of your team, but that’s how it felt here. The platform is also intuitive and the reporting is clear

BrandShield is more than just a good option—it’s the smart one. Review collected by and hosted on G2.com.

Really didn't see any downsides. It is an investment, but in our case, it was worth it. Review collected by and hosted on G2.com.

I love how BrandShield delivers exceptional results in protecting our intellectual property with their proactive and efficient enforcement strategies. Their excellent user-friendly platform, combined with a dedicated team, ensures seamless monitoring and swift action against infringements. The comprehensive reporting and real-time insights they provide have been invaluable in safeguarding our brand, making them a trusted partner in our IP protection efforts. I would consider the quarterly reports to be a standard in the industry. The customer support has been and continues to be the best. Our representative has shown to be very professional, friendly, and responsive to our requests. Review collected by and hosted on G2.com.

I wish BrandShield would adopt a communication platform like Slack. We use it extensively and it would help in communication. Review collected by and hosted on G2.com.