--- title: Box Reviews meta_title: 'Box Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 5268 reviews by the users' company size, role or industry to find out how Box works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 5268 scale: '5' date_modified: '2026-11-03' parent_category: name: Content Management url: https://www.g2.com/categories/content-management ---

Box Reviews & Product Details

Pricing

Pricing provided by Box.

Business Starter

$5.00
Per Month

Box Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Box, and what problem is it built to solve?

Box is an intelligent content management platform built to help organizations collaborate, manage the content lifecycle, secure important content, and transform business workflows with enterprise AI.

What languages does Box support?

Box supports 20 languages, including English, Spanish, French, German, and Japanese, and others.

What company sizes and industries is Box the best fit for?

Box’s positive feedback spans small businesses, mid-market organizations, and enterprises, with users represented across industries. The strongest clusters include:
  • Company size: Small businesses, mid-market organizations, and enterprises.
  • Industries: Information technology and services, computer software, marketing and advertising, education, construction, and financial services.

How long does it take to implement Box across a team?

The most common reported time to go live is under one month, though implementation timelines vary.
Time to go live Relative frequency
Under one month Most common
Under one day Also frequently reported
One to three months Reported by some teams
Three to six months or longer Less common, but reported

What customer support options does Box provide, and how do users find the overall support experience?

Box provides chat, a knowledge base, FAQs/forum resources, and 24/7 live-rep support. The support experience is mixed: users describe helpful, responsive assistance, while others report slow responses or difficulty reaching a person when they need help.

What is the experience like for teams switching to Box from another tool?

Switching to Box has often meant moving away from file-sharing and collaboration tools such as Dropbox, Google Drive or Workspace, and Microsoft OneDrive or SharePoint. The change is valued for more controlled sharing, stronger permission management, and easier collaboration around shared files and versions; some transitions feel straightforward, while moving established content and workflows can take more effort.

What tools and platforms does Box integrate with, and how do these integrations help users get more value from the product?

Box offers 48 integrations, including tools users connect to their everyday work:
  • Productivity and documents: Microsoft 365, Microsoft Word, Microsoft Excel, Outlook, and Google Workspace.
  • Communication and collaboration: Slack, Microsoft Teams, and Zoom Events and Webinars.
  • CRM and business applications: Salesforce Service Cloud.
  • Project and workflow management: Asana, Jira, and Workato.
  • Creative and document tools: Adobe Acrobat.
These connections let teams work with Box content from familiar applications, reduce switching between tools, and support file sharing and workflow handoffs.

What features or capabilities could make Box even more useful?

Box could be more useful with faster, more dependable handling of large files and easier ways to find and organize content. Recurring improvement areas include:
  • Make search more precise with stronger filters and more useful result ranking, especially in large repositories.
  • Improve sync speed and reliability for large files and folders.
  • Simplify permission and administration controls so complex sharing structures are easier to configure and manage.
  • Streamline navigation and common actions to reduce the clicks needed to find, move, and share files.

How useful do Box users find its AI features in everyday use?

Box AI can help users get through lengthy content faster, especially when they need a summary or a specific detail without reading every page. Users describe using it to summarize documents, ask questions about stored content, and extract key information; they find these tasks useful for saving time, while noting that important answers may need checking against the source and that results can miss context.

Is Box considered safe and secure for handling data?

Box is used to store and share sensitive business content, and users value its access controls, secure sharing, and visibility into file activity. Those controls can provide confidence when teams collaborate internally and with external partners, though configuring detailed permissions can take care, particularly in complex folder structures.

Box Reviews (5,268)

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Reviews

Box Reviews (5,268)

View 5 Video Reviews
4.2
5,268 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Nijat I.
NI
Nijat I.
Full-stack Developer
Information Technology and Services
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy File Sharing and Version Control with Box"
4.5/5
What do you like best about Box?

The best thing is that sharing documents with individuals who are not from our company is simple and hassle-free. We deal with external vendors all the time. Box enables me to generate a shared link and add the expiry date; I send the link, and we can collaborate. No account creation and access requests required.

Moreover, Box allows for desktop syncing. The moment I open a document in my laptop, it is synced on the cloud without even realizing it. This way, when I open a document on another machine, I get the most up-to-date version of it.

Another great feature is the commenting of files. I don't have to go back and forth in emails anymore to ask, "What was your opinion about page three?" Review collected by and hosted on G2.com.

What do you dislike about Box?

The prices add up fast. The price per user for us becomes very significant as we are a rather large group. There are also some options we need, such as advanced admin options and logging functionality, which will cost us more.

The web-based application becomes sluggish when we open big folders with multiple files. The loading times when moving from one folder to another or opening any file become quite irritating.

Integration is possible yet not always smooth. Integrating Box with our CRM was a challenge in itself, and sometimes synchronization fails. Review collected by and hosted on G2.com.

Sankalp  U.
SU
Sankalp U.
Digital Marketing Executive
Mid-Market (51-1000 emp.)
"Simple, Reliable File Sharing with Time-Saving Integrations"
4/5
What do you like best about Box?

What I like most about Box is how simple and reliable it is for managing and sharing files within our team. The UI is clean, and integrations are so much of a time saver. I also like how we can assign roles and permissions. Review collected by and hosted on G2.com.

What do you dislike about Box?

Firstly, the thing I dislike about Box is that the platform can sometimes feel a bit slow when working with large files. Pricing also becomes expensive as our storage and team size grow. While I like the platform for how powerful it is, some advanced admin and permission settings have a bit of a learning curve. Review collected by and hosted on G2.com.

Nikhil P.
NP
Nikhil P.
Scholar Trainee
Enterprise (> 1000 emp.)
"Secure Collaboration and Better Document Control"
4.5/5
What do you like best about Box?

Strong security and compliance, with granular permissions, solid data governance, and support for regulated industries. The collaboration features are also very useful: teams can share files, leave comments, review documents, and work together without constantly emailing attachments back and forth. Review collected by and hosted on G2.com.

What do you dislike about Box?

It can feel expensive compared with consumer-focused alternatives like Google Drive or Dropbox, especially for smaller teams. The interface can also be complex: while the enterprise features are powerful, some users may find the admin settings and permissions system more complicated than what you get with simpler file-sharing tools. Review collected by and hosted on G2.com.

Jose P.
JP
Jose P.
Sales Engineer
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Seamless, Secure File Collaboration with Box"
4.5/5
What do you like best about Box?

What I like most about Box is how seamlessly it centralizes and secures all our files in the cloud. The platform makes collaboration straightforward, with reliable version control, easy sharing, and strong integrations with the tools we use every day. It keeps everything organized and accessible without complicating workflows Review collected by and hosted on G2.com.

What do you dislike about Box?

One thing I dislike about Box is that some of the more advanced settings and admin controls can feel a bit scattered, which makes certain tasks less intuitive. At times, file previews or large uploads can also be slower than expected, especially when working with heavy content. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Secure Collaboration Made Easy, with One Extra Editing Step"
4.5/5
What do you like best about Box?

I use Box for collaborative work in my organization. It’s a really great way to organize and update files, and to collaborate and share them with other people. It helps us share updated files while maintaining data privacy regulations, and logging in with organization credentials is helpful when more people are involved. I like that I can edit files without needing to save because they autosave, and that I can assign roles to people who have access. The initial setup was pretty easy. Review collected by and hosted on G2.com.

What do you dislike about Box?

Sometimes opening files in Google Docs feels like an extra step. It would be more convenient if I could edit them within the Box folder. Review collected by and hosted on G2.com.

Deepak K.
DK
Deepak K.
Senior Quality Analyst
Design
Small-Business (50 or fewer emp.)
"Box Feels Like a Complete Ecosystem for DWG Editing and Integrations"
4/5
What do you like best about Box?

Box provides a lot of app integrations that make it easy to work with stored data. I especially like that I can edit DWG data directly without having to move the files to another place. The built-in preview is really good, and the option to edit using Ares Kudo or send files via email directly, along with many other services, makes it feel like a complete ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Box?

I’ve had a few issues with the commenting services in the AresC app, along with similar communication problems. At times it also feels laggy, especially when working with DWG files. In general, accessing the same files multiple times tends to cause problems. Review collected by and hosted on G2.com.

SA
Sarfaraj Ahmed A.
Network Security Enginner
Information Technology and Services
Mid-Market (51-1000 emp.)
"Rock-Solid Version Control and Granular Permissions with Box"
4.5/5
What do you like best about Box?

For and end-user perspective, Box is extremely reliable when it comes to version control. There is no need to worry whether your changes have been updated or whether you're accidentally working on top of another colleague's version because of auto-locking and version history, Box Drive allows offline functionality that does not take up too much space on your computer.

While talking about the administrator's experience, the detailed folder permission setting make it the best solution possible. it is extremely useful to have access settings at the sub-folder level (View vs. Preview vs. Edit). Besides, the Administrator's Console provides very clear user activity statistics, while setting up SSO and Active Directory support was easy and not headache-inducing like in case of some other enterprise-level software. Review collected by and hosted on G2.com.

What do you dislike about Box?

The interface of the Web can be rather slow, especially when you attempt to drag or re-arrange huge batch folder at once - it may feel like you are doing clicks without any results. Moreover, the search indexing of the system is quite efficient, but in case you are searching for a very specific keyword located within a huge PDF document, there can be too many irrelevant matches pulled up from history before you get to the right file. Finally, from the admin point of view, the management of the external user;s licensing can become a real trouble to deal with. Review collected by and hosted on G2.com.

Ryan L.
RL
Ryan L.
Integrated Designer
Design
Small-Business (50 or fewer emp.)
"Simple File Sharing and Powerful Search for Daily Use"
4/5
What do you like best about Box?

As a daily user, uploading and sharing files is really simple, and the feature I use every day is the search function. Searching and finding files with a specific name or similar name, I find the files I need with ease and can easily browse the Box folders using my PC's file browser. Review collected by and hosted on G2.com.

What do you dislike about Box?

It can at times be slow, or would randomly crash when searching for files. But a restart usually fixes many of my Box issues and the file renaming at times just does not respond. Review collected by and hosted on G2.com.

Himanshu J.
HJ
Himanshu J.
Founder
Information Technology and Services
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Box Makes Team File Sharing Easy, Organized, and Secure"
5/5
What do you like best about Box?

Box is good for keeping files organized across a team without everyone sending attachments back and forth. I liked the folder sharing, version history and permission controls. The preview feature is also useful because you can quickly check PDFs, docs and presentations without downloading everything. Review collected by and hosted on G2.com.

What do you dislike about Box?

The permission system is powerful, but sometimes too many options make it confusing. It’s easy to wonder whether someone has view access, edit access or access through a shared folder. Search is okay, but not always perfect when you have a lot of files. Review collected by and hosted on G2.com.

Trevor S.
TS
Trevor S.
Sr Director Resourcing and Creative Operations
Mid-Market (51-1000 emp.)
"Box Sign Beats DocuSign for E-Signatures"
5/5
What do you like best about Box?

It's Box Sign feature is much better than Docusign. It's helped us improve our automated onboarding and reduced time from our previous approach which was manual Review collected by and hosted on G2.com.

What do you dislike about Box?

The search feature in Box sometimes feels like it pulls too many duplicate files when it returns its results making it difficult to find the right file. Review collected by and hosted on G2.com.

Questions about Box? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity 4 months ago

Is Box A document management system?

2 Upvotes
1
Join the conversation
Chris E.
CE
Chris Eustace
•
Last activity over 2 years ago

Box Hubspot Integration - Open Beta

Pricing Options

Pricing provided by Box.

Business Starter

$5.00
Per Month

Business

$15.00
Per Month

Business Plus

$25.00
Per Month
Box Comparisons
Box Features
Device Syncing
Web Interface
File Type Support
File following
File Sharing
Simultaneously Editing
User and Role Management
Policies and Controls
Device Management