The G2 on Bonterra DonorDrive

Bonterra DonorDrive Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find DonorDrive's ease of use invaluable for organizing fundraising and managing event insights efficiently. (24 mentions)

Users value the ease of use of Bonterra DonorDrive, making it accessible for all ages and simple to navigate. (8 mentions)

Users praise the exceptional customer support of DonorDrive, appreciating quick responses and thorough assistance with inquiries. (7 mentions)

Users appreciate the customization options of Bonterra DonorDrive, finding it user-friendly for unique reporting needs. (7 mentions)

Users highly value the customized reporting capabilities of DonorDrive, which enhance ease of use and insight generation. (7 mentions)

Users value the ease of donation tracking with DonorDrive, facilitating successful fundraising efforts for events. (5 mentions)

Users appreciate the intuitive design of DonorDrive, enhancing both fundraising management and donor experiences effortlessly. (5 mentions)

Users appreciate the quick response time of Bonterra DonorDrive, ensuring support is always readily available. (5 mentions)

Users find the learning curve steep, especially newcomers who may struggle with unfamiliar terminology and navigation. (4 mentions)

Users find limited customization options frustrating, especially for reports and email functionality, hindering their branding efforts. (4 mentions)

Users find the lack of custom report generation and inadequate data retrieval options frustrating, hindering effective report analysis. (4 mentions)

Users find Bonterra DonorDrive's interface not user-intuitive, making it challenging for newcomers to navigate effectively. (4 mentions)

Users find the difficult learning curve of Bonterra DonorDrive challenging, especially on the administrative side. (2 mentions)

Users find the login issues challenging, especially with frequent code verifications and quick timeouts after inactivity. (2 mentions)

Top Pros or Advantages of Bonterra DonorDrive

1. Ease of Use

Users find DonorDrive's ease of use invaluable for organizing fundraising and managing event insights efficiently.

See 24 mentions

See Related User Reviews

nancy S.

Mid-Market (51-1000 emp.)

4.5/5

"DonorDrive makes my role as Development Director so much easier!"

What do you like about Bonterra DonorDrive?

DonorDrive is intuitive and nimble; so easy to use for reporting, measuring daily metrics, creating custom reports and for gaining insight into our ev

Anya J.

Enterprise (> 1000 emp.)

5.0/5

"Donor Drive Review"

What do you like about Bonterra DonorDrive?

It is way easier than the platform we were using before (Convio). The report section is tricky to learn but once you get the hang of it, super simple

2. Simple

Users value the ease of use of Bonterra DonorDrive, making it accessible for all ages and simple to navigate.

See 8 mentions

See Related User Reviews

Anya J.

Enterprise (> 1000 emp.)

5.0/5

"Donor Drive Review"

What do you like about Bonterra DonorDrive?

It is way easier than the platform we were using before (Convio). The report section is tricky to learn but once you get the hang of it, super simple

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I love using this fundraising app for the miracle network dance marathon annual event."

What do you like about Bonterra DonorDrive?

The ability to see analytics and use simple QR codes and links for donors.

3. Customer Support

Users praise the exceptional customer support of DonorDrive, appreciating quick responses and thorough assistance with inquiries.

See 7 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Most Responsive Service Ever"

What do you like about Bonterra DonorDrive?

The support line was extremely prompt and fixed everything that I asked. They even revised the theme of my campaign to include extra elements.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Donor Drive: A reliable and consistent resource"

What do you like about Bonterra DonorDrive?

It offers a simple system that is easy to use and allows organizations to set up and manage fundraising events and donations. Customer support provide

4. Customization

Users appreciate the customization options of Bonterra DonorDrive, finding it user-friendly for unique reporting needs.

See 7 mentions

See Related User Reviews

nancy S.

Mid-Market (51-1000 emp.)

4.5/5

"DonorDrive makes my role as Development Director so much easier!"

What do you like about Bonterra DonorDrive?

DonorDrive is intuitive and nimble; so easy to use for reporting, measuring daily metrics, creating custom reports and for gaining insight into our ev

Jessica P.

Small-Business (50 or fewer emp.)

5.0/5

"User friendly & great customer service!"

What do you like about Bonterra DonorDrive?

DonorDrive is an easy to use site that keeps our fundraising organized & allows us to stay on track!

5. Reporting

Users highly value the customized reporting capabilities of DonorDrive, which enhance ease of use and insight generation.

See 7 mentions

See Related User Reviews

nancy S.

Mid-Market (51-1000 emp.)

4.5/5

"DonorDrive makes my role as Development Director so much easier!"

What do you like about Bonterra DonorDrive?

DonorDrive is intuitive and nimble; so easy to use for reporting, measuring daily metrics, creating custom reports and for gaining insight into our ev

Anya J.

Enterprise (> 1000 emp.)

5.0/5

"Donor Drive Review"

What do you like about Bonterra DonorDrive?

It is way easier than the platform we were using before (Convio). The report section is tricky to learn but once you get the hang of it, super simple

6. Donation Tracking

Users value the ease of donation tracking with DonorDrive, facilitating successful fundraising efforts for events.

See 5 mentions

See Related User Reviews

Jade C.

Mid-Market (51-1000 emp.)

5.0/5

"DonorDrive Review from ADA"

What do you like about Bonterra DonorDrive?

I love that Donor Drive is easy navigate and provides real time insights to the upcoming events and participants that have registered. It makes reachi

Nina N.

Small-Business (50 or fewer emp.)

5.0/5

"Would highly recommend for those working within the nonprofit industry!"

What do you like about Bonterra DonorDrive?

DonorDrive's interface is easy to understand and allows for our registrants to sign up for our team event without any support needed on our end.

7. Intuitive

Users appreciate the intuitive design of DonorDrive, enhancing both fundraising management and donor experiences effortlessly.

See 5 mentions

See Related User Reviews

nancy S.

Mid-Market (51-1000 emp.)

4.5/5

"DonorDrive makes my role as Development Director so much easier!"

What do you like about Bonterra DonorDrive?

DonorDrive is intuitive and nimble; so easy to use for reporting, measuring daily metrics, creating custom reports and for gaining insight into our ev

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Donor Drive: A reliable and consistent resource"

What do you like about Bonterra DonorDrive?

It offers a simple system that is easy to use and allows organizations to set up and manage fundraising events and donations. Customer support provide

8. Response Time

Users appreciate the quick response time of Bonterra DonorDrive, ensuring support is always readily available.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Most Responsive Service Ever"

What do you like about Bonterra DonorDrive?

The support line was extremely prompt and fixed everything that I asked. They even revised the theme of my campaign to include extra elements.

ashley p.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent service"

What do you like about Bonterra DonorDrive?

When I need help, an employee everytime answer in a very short time and resolve my problem.

Top Cons or Disadvantages of Bonterra DonorDrive

1. Learning Curve

Users find the learning curve steep, especially newcomers who may struggle with unfamiliar terminology and navigation.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful Yet Simple"

What do you dislike about Bonterra DonorDrive?

Minor, but I found I had to adjust a bit to some terminology. I had to learn what "Event Insights" meant and how that might be different from "Contro

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Donor Drive: A reliable and consistent resource"

What do you dislike about Bonterra DonorDrive?

DonorDrive can be intimidating for new/temporary members to use.

2. Limited Customization

Users find limited customization options frustrating, especially for reports and email functionality, hindering their branding efforts.

See 4 mentions

See Related User Reviews

Deneka D.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent customer service"

What do you dislike about Bonterra DonorDrive?

There are a few administrative areas that could be improved withbthe product including the ability to create custom reports without having to go throu

Terri K.

Small-Business (50 or fewer emp.)

4.5/5

"Donor Drive through PDM"

What do you dislike about Bonterra DonorDrive?

Even though each year we do our t-shirts on our own, it keeps putting that back on the registration which causes confusion every year.

3. Report Generation

Users find the lack of custom report generation and inadequate data retrieval options frustrating, hindering effective report analysis.

See 4 mentions

See Related User Reviews

Loren C.

Mid-Market (51-1000 emp.)

5.0/5

"So many functions!"

What do you dislike about Bonterra DonorDrive?

That when pulling past Sponsor reports, it does not give email and phone number info

Jade C.

Mid-Market (51-1000 emp.)

5.0/5

"DonorDrive Review from ADA"

What do you dislike about Bonterra DonorDrive?

I wish there was a way to pull reports or download a list of participants and their donations into an excel or easy to read spreadsheet. While Donor D

4. Understanding Issues

Users find Bonterra DonorDrive's interface not user-intuitive, making it challenging for newcomers to navigate effectively.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Donor Drive: A reliable and consistent resource"

What do you dislike about Bonterra DonorDrive?

DonorDrive can be intimidating for new/temporary members to use.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Love Donor Drive"

What do you dislike about Bonterra DonorDrive?

I do with the Reports section came with an instruction page. Unless you use the Reports regularly I feel like it is problematic to navigate.

5. Difficult Learning

Users find the difficult learning curve of Bonterra DonorDrive challenging, especially on the administrative side.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"The best peer-to-peer platform I know"

What do you dislike about Bonterra DonorDrive?

Like any fully-featured platform, the learning curve is a bit steep. Users of Luminate/TeamRaiser will have no problems, but the platform is not as in

Andrea M.

Mid-Market (51-1000 emp.)

5.0/5

"Donor Drive is great!"

What do you dislike about Bonterra DonorDrive?

The administrative side is harder to figure out and takes a lot of messing with to get your page working the way you want it.

6. Login Issues

Users find the login issues challenging, especially with frequent code verifications and quick timeouts after inactivity.

See 2 mentions

See Related User Reviews

Kayla C.

Mid-Market (51-1000 emp.)

3.5/5

"Donor Drive Review"

What do you dislike about Bonterra DonorDrive?

I do not dislike anything about Donor Drive except that I have to recieve a text to sign in each day.

Tim P.

Mid-Market (51-1000 emp.)

5.0/5

"Bottom-line: DonorDrive is the best tool for development work!"

What do you dislike about Bonterra DonorDrive?

I haven't yet really encountered anything overly limiting about DonorDrive. if I'm being truly critical in a very picky way, the fact that I get logge

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Norris J.

Senior Church Advisor

Mid-Market (51-1000 emp.)

11/10/2022

"DD is user friendly, although I wish there were better ways to access the platform while mobile."

4/5

What do you like best about Bonterra DonorDrive?

I love the customizable reports! It's very helpful when you only need certain peices of information regarding the users. It helps us be creative when designing incentives when we may not need a full profile. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

I do not like the limited access to the platform. I wish we could do more while mobile. I travel heavily with my position & there are times when we need information, but may not be in a position to access the computers. Review collected by and hosted on G2.com.

Haley M.

Mid-Market (51-1000 emp.)

3/21/2023

"Donor Drive Review"

5/5

What do you like best about Bonterra DonorDrive?

It's easy to use and navigate. It doesn't take long to sign people up or make adjustments. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

I haven't found anything I dislike so far while using it. Review collected by and hosted on G2.com.

Response from Kasey Cuppoletti of Bonterra DonorDrive

edit

We appreciate your kind words about DonorDrive. It's great to hear that the platform is helping you as a new employee for the foundation. If you have any suggestions for improvement, feel free to let us know.

Kelsie D.

Specialist

Small-Business (50 or fewer emp.)

11/14/2022

"Donor Drive helps make intergration smooth"

5/5

What do you like best about Bonterra DonorDrive?

It helps to raise money in am easy way, I appreciate the fact that anytime you have questions it is easy to get assistance right away, I like that t makes things flow better in our organization Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

The integration can someones not work super well at times. The payment option isn't quite as easy for people on the fly because they have to stop and follow links. Review collected by and hosted on G2.com.

Brian F.

Peer-to-Peer Fundraising Director

Enterprise (> 1000 emp.)

11/16/2022

"Provides 90% of the functionality any org would need. Support improved significantly over years."

4/5

What do you like best about Bonterra DonorDrive?

Balance between breadth of functionality with ability to create quick campaigns when opportunities come. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

Internal issues that translate into lack of page service at inopportune times. Would love more hands-on explanations of product roadmap than simply being invited to webinars. Would like to feel more part of a cohort of charities. Review collected by and hosted on G2.com.

Kirsten L.

Events Coordinator

Mid-Market (51-1000 emp.)

11/14/2022

"Easy to use platform!"

3.5/5

What do you like best about Bonterra DonorDrive?

I enjoy how simple Donor Drive is to use. With just a short amount of time exploring in the platform, I have been able to figure out how to use the basic functions. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

I wish that Donor Drive was easier to personalize for specific websites. We have had a few fundraisers turn away from our website because of this, which is a huge bummer. Review collected by and hosted on G2.com.

Sara G.

Community Fundraising Specialist

Mid-Market (51-1000 emp.)

11/16/2022

"Donor Drive makes pulling reports easily and user friendly."

4.5/5

What do you like best about Bonterra DonorDrive?

I really like that it is an easy to use program and I find the reporting process very easy. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

There are some features I wish were a bit more customizable but nothing that makes or break the work we are able to accomplish. I dislike the search feature which I can utilize if I have the exact constituent information but would prefer to be able to search other fields and subfields as well. Review collected by and hosted on G2.com.

Kory F.

Front End

Small-Business (50 or fewer emp.)

3/8/2023

"Great experience."

5/5

What do you like best about Bonterra DonorDrive?

Easy to navigate through all the opinions Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

Doesn't have a lot of options if you need to change things Review collected by and hosted on G2.com.

Response from Kasey Cuppoletti of Bonterra DonorDrive

edit

Thank you for sharing your experience about DonorDrive and that we've provided helpful support! Please reach out to our team at support@donordrive.com to chat more about what you'd like to configure but can't find and we'd be happy to help.

Sharbani R.

National Senior Administrator, Fund Development

Mid-Market (51-1000 emp.)

4/29/2020

"Donor Drive for Peer-to-Peer Fundraising"

5/5

What do you like best about Bonterra DonorDrive?

Donor Drive processes are intuitive and navigating it is easy. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

Not being able to have separate buttons for add and delete.

Having individual permissions for this will allow important elements like tax receipts being deleted accidentally. Review collected by and hosted on G2.com.

Recommendations to others considering Bonterra DonorDrive:

This is a handy tool for Peer-to-Peer fundraising. Easy to set up, create pages, draw reports. Review collected by and hosted on G2.com.

What problems is Bonterra DonorDrive solving and how is that benefiting you?

Reports from Donor Drive clearly indicate what is a registration, what is a donation, what is a refund with all attached details. This makes the accounting process quick and simple. Review collected by and hosted on G2.com.

Kassie S.

Project Manager

Mid-Market (51-1000 emp.)

11/15/2022

"Daily DonorDrive User"

3/5

What do you like best about Bonterra DonorDrive?

I like the ease of registering teams/participants. The participant websites are easy to navigate and provides them with the tools they need to fundraise Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

Reporting is not user-friendly. Simply running a donation report can be cumbersome. It's extremely frustrating that you can't import teams from prior year or do a bulk team upload. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

11/10/2022

"Great P2P tool"

4/5

What do you like best about Bonterra DonorDrive?

DonorDrive provides additional P2P functionality and features that other tools don't, including the ability to offer incentives to donors for reaching milestones, integrating live streams of events through Twitch, and offering multiple payment methods as defaults in their tool. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

As an admin user, customization of the tool is limited to custom field usage instead of allowing individual customization of standard forms/areas separately. Additionally, while we can run custom reports we are not able to rename column headers or remove the header information on the report results export file. Review collected by and hosted on G2.com.