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Bonterra DonorDrive Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find DonorDrive's ease of use invaluable for organizing fundraising and managing event insights efficiently. (24 mentions)
Users value the ease of use of Bonterra DonorDrive, making it accessible for all ages and simple to navigate. (8 mentions)
Users praise the exceptional customer support of DonorDrive, appreciating quick responses and thorough assistance with inquiries. (7 mentions)
Users appreciate the customization options of Bonterra DonorDrive, finding it user-friendly for unique reporting needs. (7 mentions)
Users highly value the customized reporting capabilities of DonorDrive, which enhance ease of use and insight generation. (7 mentions)
Users value the ease of donation tracking with DonorDrive, facilitating successful fundraising efforts for events. (5 mentions)
Users appreciate the intuitive design of DonorDrive, enhancing both fundraising management and donor experiences effortlessly. (5 mentions)
Users appreciate the quick response time of Bonterra DonorDrive, ensuring support is always readily available. (5 mentions)
Users find the learning curve steep, especially newcomers who may struggle with unfamiliar terminology and navigation. (4 mentions)
Users find limited customization options frustrating, especially for reports and email functionality, hindering their branding efforts. (4 mentions)
Users find the lack of custom report generation and inadequate data retrieval options frustrating, hindering effective report analysis. (4 mentions)
Users find Bonterra DonorDrive's interface not user-intuitive, making it challenging for newcomers to navigate effectively. (4 mentions)
Users find the difficult learning curve of Bonterra DonorDrive challenging, especially on the administrative side. (2 mentions)
Users find the login issues challenging, especially with frequent code verifications and quick timeouts after inactivity. (2 mentions)

Top Pros or Advantages of Bonterra DonorDrive

1. Ease of Use
Users find DonorDrive's ease of use invaluable for organizing fundraising and managing event insights efficiently.
See 24 mentions

See Related User Reviews

NS

nancy S.

Mid-Market (51-1000 emp.)

4.5/5

"DonorDrive makes my role as Development Director so much easier!"

What do you like about Bonterra DonorDrive?

DonorDrive is intuitive and nimble; so easy to use for reporting, measuring daily metrics, creating custom reports and for gaining insight into our ev

AJ

Anya J.

Enterprise (> 1000 emp.)

5.0/5

"Donor Drive Review"

What do you like about Bonterra DonorDrive?

It is way easier than the platform we were using before (Convio). The report section is tricky to learn but once you get the hang of it, super simple

2. Simple
Users value the ease of use of Bonterra DonorDrive, making it accessible for all ages and simple to navigate.
See 8 mentions

See Related User Reviews

AJ

Anya J.

Enterprise (> 1000 emp.)

5.0/5

"Donor Drive Review"

What do you like about Bonterra DonorDrive?

It is way easier than the platform we were using before (Convio). The report section is tricky to learn but once you get the hang of it, super simple

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I love using this fundraising app for the miracle network dance marathon annual event."

What do you like about Bonterra DonorDrive?

The ability to see analytics and use simple QR codes and links for donors.

3. Customer Support
Users praise the exceptional customer support of DonorDrive, appreciating quick responses and thorough assistance with inquiries.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Most Responsive Service Ever"

What do you like about Bonterra DonorDrive?

The support line was extremely prompt and fixed everything that I asked. They even revised the theme of my campaign to include extra elements.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Donor Drive: A reliable and consistent resource"

What do you like about Bonterra DonorDrive?

It offers a simple system that is easy to use and allows organizations to set up and manage fundraising events and donations. Customer support provide

4. Customization
Users appreciate the customization options of Bonterra DonorDrive, finding it user-friendly for unique reporting needs.
See 7 mentions

See Related User Reviews

NS

nancy S.

Mid-Market (51-1000 emp.)

4.5/5

"DonorDrive makes my role as Development Director so much easier!"

What do you like about Bonterra DonorDrive?

DonorDrive is intuitive and nimble; so easy to use for reporting, measuring daily metrics, creating custom reports and for gaining insight into our ev

JP

Jessica P.

Small-Business (50 or fewer emp.)

5.0/5

"User friendly & great customer service!"

What do you like about Bonterra DonorDrive?

DonorDrive is an easy to use site that keeps our fundraising organized & allows us to stay on track!

5. Reporting
Users highly value the customized reporting capabilities of DonorDrive, which enhance ease of use and insight generation.
See 7 mentions

See Related User Reviews

NS

nancy S.

Mid-Market (51-1000 emp.)

4.5/5

"DonorDrive makes my role as Development Director so much easier!"

What do you like about Bonterra DonorDrive?

DonorDrive is intuitive and nimble; so easy to use for reporting, measuring daily metrics, creating custom reports and for gaining insight into our ev

AJ

Anya J.

Enterprise (> 1000 emp.)

5.0/5

"Donor Drive Review"

What do you like about Bonterra DonorDrive?

It is way easier than the platform we were using before (Convio). The report section is tricky to learn but once you get the hang of it, super simple

6. Donation Tracking
Users value the ease of donation tracking with DonorDrive, facilitating successful fundraising efforts for events.
See 5 mentions

See Related User Reviews

JC

Jade C.

Mid-Market (51-1000 emp.)

5.0/5

"DonorDrive Review from ADA"

What do you like about Bonterra DonorDrive?

I love that Donor Drive is easy navigate and provides real time insights to the upcoming events and participants that have registered. It makes reachi

NN

Nina N.

Small-Business (50 or fewer emp.)

5.0/5

"Would highly recommend for those working within the nonprofit industry!"

What do you like about Bonterra DonorDrive?

DonorDrive's interface is easy to understand and allows for our registrants to sign up for our team event without any support needed on our end.

7. Intuitive
Users appreciate the intuitive design of DonorDrive, enhancing both fundraising management and donor experiences effortlessly.
See 5 mentions

See Related User Reviews

NS

nancy S.

Mid-Market (51-1000 emp.)

4.5/5

"DonorDrive makes my role as Development Director so much easier!"

What do you like about Bonterra DonorDrive?

DonorDrive is intuitive and nimble; so easy to use for reporting, measuring daily metrics, creating custom reports and for gaining insight into our ev

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Donor Drive: A reliable and consistent resource"

What do you like about Bonterra DonorDrive?

It offers a simple system that is easy to use and allows organizations to set up and manage fundraising events and donations. Customer support provide

8. Response Time
Users appreciate the quick response time of Bonterra DonorDrive, ensuring support is always readily available.
See 5 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Most Responsive Service Ever"

What do you like about Bonterra DonorDrive?

The support line was extremely prompt and fixed everything that I asked. They even revised the theme of my campaign to include extra elements.

AP

ashley p.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent service"

What do you like about Bonterra DonorDrive?

When I need help, an employee everytime answer in a very short time and resolve my problem.

Top Cons or Disadvantages of Bonterra DonorDrive

1. Learning Curve
Users find the learning curve steep, especially newcomers who may struggle with unfamiliar terminology and navigation.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful Yet Simple"

What do you dislike about Bonterra DonorDrive?

Minor, but I found I had to adjust a bit to some terminology. I had to learn what "Event Insights" meant and how that might be different from "Contro

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Donor Drive: A reliable and consistent resource"

What do you dislike about Bonterra DonorDrive?

DonorDrive can be intimidating for new/temporary members to use.

2. Limited Customization
Users find limited customization options frustrating, especially for reports and email functionality, hindering their branding efforts.
See 4 mentions

See Related User Reviews

Deneka D.
DD

Deneka D.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent customer service"

What do you dislike about Bonterra DonorDrive?

There are a few administrative areas that could be improved withbthe product including the ability to create custom reports without having to go throu

Terri K.
TK

Terri K.

Small-Business (50 or fewer emp.)

4.5/5

"Donor Drive through PDM"

What do you dislike about Bonterra DonorDrive?

Even though each year we do our t-shirts on our own, it keeps putting that back on the registration which causes confusion every year.

3. Report Generation
Users find the lack of custom report generation and inadequate data retrieval options frustrating, hindering effective report analysis.
See 4 mentions

See Related User Reviews

Loren C.
LC

Loren C.

Mid-Market (51-1000 emp.)

5.0/5

"So many functions!"

What do you dislike about Bonterra DonorDrive?

That when pulling past Sponsor reports, it does not give email and phone number info

JC

Jade C.

Mid-Market (51-1000 emp.)

5.0/5

"DonorDrive Review from ADA"

What do you dislike about Bonterra DonorDrive?

I wish there was a way to pull reports or download a list of participants and their donations into an excel or easy to read spreadsheet. While Donor D

4. Understanding Issues
Users find Bonterra DonorDrive's interface not user-intuitive, making it challenging for newcomers to navigate effectively.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Donor Drive: A reliable and consistent resource"

What do you dislike about Bonterra DonorDrive?

DonorDrive can be intimidating for new/temporary members to use.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Love Donor Drive"

What do you dislike about Bonterra DonorDrive?

I do with the Reports section came with an instruction page. Unless you use the Reports regularly I feel like it is problematic to navigate.

5. Difficult Learning
Users find the difficult learning curve of Bonterra DonorDrive challenging, especially on the administrative side.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"The best peer-to-peer platform I know"

What do you dislike about Bonterra DonorDrive?

Like any fully-featured platform, the learning curve is a bit steep. Users of Luminate/TeamRaiser will have no problems, but the platform is not as in

Andrea M.
AM

Andrea M.

Mid-Market (51-1000 emp.)

5.0/5

"Donor Drive is great!"

What do you dislike about Bonterra DonorDrive?

The administrative side is harder to figure out and takes a lot of messing with to get your page working the way you want it.

6. Login Issues
Users find the login issues challenging, especially with frequent code verifications and quick timeouts after inactivity.
See 2 mentions

See Related User Reviews

Kayla C.
KC

Kayla C.

Mid-Market (51-1000 emp.)

3.5/5

"Donor Drive Review"

What do you dislike about Bonterra DonorDrive?

I do not dislike anything about Donor Drive except that I have to recieve a text to sign in each day.

Tim P.
TP

Tim P.

Mid-Market (51-1000 emp.)

5.0/5

"Bottom-line: DonorDrive is the best tool for development work!"

What do you dislike about Bonterra DonorDrive?

I haven't yet really encountered anything overly limiting about DonorDrive. if I'm being truly critical in a very picky way, the fact that I get logge

Bonterra DonorDrive Reviews (264)

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Bonterra DonorDrive Reviews (264)

View 1 Video Reviews
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JC
Development Manager
Mid-Market (51-1000 emp.)
"DonorDrive Review from ADA"
What do you like best about Bonterra DonorDrive?

I love that Donor Drive is easy navigate and provides real time insights to the upcoming events and participants that have registered. It makes reaching out to constituents simple and I can pull results quickly. I also enjoy the ability to sort the results by date or donation amount. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

I wish there was a way to pull reports or download a list of participants and their donations into an excel or easy to read spreadsheet. While Donor Drive has been a great tool for reaching out to our constituents, this would go a step further and make it even quicker and more simple to track outreach. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Mid-Market (51-1000 emp.)
"Powerful Yet Simple"
What do you like best about Bonterra DonorDrive?

I'm using DonorDrive in the context of organizing a Mini-THON event for my high school. As such, there is a mix of:

-Adults using it in an advisory/administrative role.

-Student officers using it in a leadership position.

-Student participants using it as a means to be part of the event.

These are three widely different applications and yet the software seems to have come easily to all three groups. I enjoy how powerful it is, allowing me to export exactly the data I want with custom formatting. My students are able to provide troubleshooting for their peers without resorting to contacting me every time, and the normal users (event participants) are registering and creating teams with ease. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

Minor, but I found I had to adjust a bit to some terminology. I had to learn what "Event Insights" meant and how that might be different from "Control Panel," for example. Every new piece of software has a learning curve, though. Review collected by and hosted on G2.com.

Erica Y.
EY
President
Mid-Market (51-1000 emp.)
"Bonterra DonorDrive has been so helpful!!"
What do you like best about Bonterra DonorDrive?

DonorDrive has been so simple to use which has been the most helpful aspect!! Being President of my organization means that I have to make sure all of my members get onto DonorDrive including our alumni. However, with DonorDrive it takes me no time at all to get everyone on! Even my older family members who are not so good with technology have been able to get on and donate with no problems! Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

I’m not sure if this is a DonorDrive issue or an issue related to my fundraiser but I dislike how my DonorDrive link will stop working after the fundraising period is over. I’d like to go in and still see my account but I’m not able to do so. Again, this could definitely just be because of the guidelines my fundraiser has! Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"Easy-to-Use Templates, but Limited Customization Options"
What do you like best about Bonterra DonorDrive?

Simple templates to work with. A lot of the functionality works seamlessly as well. The knowledge base and customer support is also very easy to interact with. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

Having things be simple has a natural downside. The downside is that is there is less customization in design to go deeper (using code to adjust the templates). Also, custom fields on forms are not completely fleshed out. For example, after creating a form for donation and registrations for constituents to complete there's no way to bulk import these answers as an admin. There's more smaller situations like these. Review collected by and hosted on G2.com.

AJ
Development Coordinator
Enterprise (> 1000 emp.)
"Donor Drive Review"
What do you like best about Bonterra DonorDrive?

It is way easier than the platform we were using before (Convio). The report section is tricky to learn but once you get the hang of it, super simple and sleek to use. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

I do wish there was a revenue breakdown for when doing a custom range for data tracking but other than that great! Review collected by and hosted on G2.com.

Brandon C.
BC
Penn State THON fundraiser.
Small-Business (50 or fewer emp.)
"Overall positive, although could be made a bit more simple."
What do you like best about Bonterra DonorDrive?

I like that DonorDrive is, for the most part, a simple to use fundraising platform. I like that data can be tracked regarding how funds are raised and by whom. It is also a useful tool to lead a team of fundraisers. I have not had to use customer support thus far and have been using it for a few years. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

I do wish it were a bit easier to manage a team. The dashboard for the leader of an organization can be a bit confusing for an individual using it for the first time. I feel it could be organized a bit better and more streamlined throughout. Review collected by and hosted on G2.com.

Terri K.
TK
High School COunselor, Student Council Advisor
Small-Business (50 or fewer emp.)
"Donor Drive through PDM"
What do you like best about Bonterra DonorDrive?

It is very easy to have high school students register for our event. We can see how many have registered and how much we have raised. I also like that you can see a list of all the students registered which we print out as our check-in list at the event. I also like that we do not have to actually handle the money. Finally, I like that we can see the stats from prior years that we have used this for our event linked to PDM (Pitt Dance Marathon). Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

Even though each year we do our t-shirts on our own, it keeps putting that back on the registration which causes confusion every year. Review collected by and hosted on G2.com.

Verified User in Fund-Raising
AF
Small-Business (50 or fewer emp.)
"DonorDrive is a great system to use, highly recommend."
What do you like best about Bonterra DonorDrive?

Finding simple data is incredibly easy and helps inform us all when making quick decisions, especially on critical fundraising days. In addition to the quick stats that can easily be seen on an event or donor dashboard, more detailed reports can be pulled, which has proven to be very valuable as we analyze data year-over-year to inform our fundraising strategy. Teaching students to use it is also very straightforward - it can be implemented and integrated among student organizations easily. The ease of use directly supports the frequency of use, as both the students and I were reviewing DonorDrive data daily. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

Pulling detailed reports takes some practice, but becomes easy after a couple of times. Review collected by and hosted on G2.com.

CS
SG Mini - Thon
Small-Business (50 or fewer emp.)
"Super Helpful and Easy to Use Donor Drive"
What do you like best about Bonterra DonorDrive?

That it is very helpful and easy to understand and use the donor drive. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

One thing that I do dislike is that the donor drive has a time limit with putting everything in and using the drive its hard to get a lot of things done when you need to sign back in. Review collected by and hosted on G2.com.

Ella M.
EM
n/a
Small-Business (50 or fewer emp.)
"A great way to organize all things for your organization"
What do you like best about Bonterra DonorDrive?

The most helpful aspect is the ability to access all things in one place. You are able to access things such as fundraising as well as the appearance of the website. Review collected by and hosted on G2.com.

What do you dislike about Bonterra DonorDrive?

I dislike how much that goes on when you click on different things it is complicated to understand where to go for everything. Review collected by and hosted on G2.com.

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