BMC Helix Digital Workplace Reviews & Product Details

Unified service catalog eliminates catalog confusion and presents customised services in a single catalog, to improve customer experience Review collected by and hosted on G2.com.

Configuration management should be intuitive Review collected by and hosted on G2.com.

1. First of all the Ui is very good and responsive

2. Allow user and client work seamlessly

3. Help to improve agile and productivity Review collected by and hosted on G2.com.

Sometime lag issue thats it...its good in his way Review collected by and hosted on G2.com.

It brings about collaboration very easily Review collected by and hosted on G2.com.

It needs to be more open with other applications Review collected by and hosted on G2.com.

Very clean and simplified Self service portal. Company all published service and catalog items can be found and they can raise the desired required.

User preference setting for alternate approvals and notifications can also bhi set from their.

They can track down the status of their tickets and also can share comments with actual support staff working on the tickets.

Very innovative and quality GUI tool. Review collected by and hosted on G2.com.

Some limitations like small GUI changes and customization is not possible from developer studio because is it integrated tool of itsm and we can not have direct access to the backend codes Review collected by and hosted on G2.com.

Can add things very quickly which are available on canvas to customize page Review collected by and hosted on G2.com.

As it is front end for user perspective, don’t have control over content placement. Or no html embedment if needed to enhance user experience. Review collected by and hosted on G2.com.

User friendly easy to use interface, great tools for self-service and AI virtual assistant are some of the many great features that I love Review collected by and hosted on G2.com.

I've not faced any major issues in the tool so far Review collected by and hosted on G2.com.

GUI

Banner

Basket of services

Way to categorise the services Review collected by and hosted on G2.com.

Survey reports are not valid till yet and smart reporting does not support it Review collected by and hosted on G2.com.

Best user interface and design. Also like the most about suggestion part which comes while using the app. Its just like virtual helping hand to a noob . Not to forget about best customer service portal, resolved my query within an hour. Review collected by and hosted on G2.com.

Little lagging part rest all the things are good. Review collected by and hosted on G2.com.

The system is quick and easy to use! I can submit a ticket to my IT team here and am able to send along with a description of the issue a screen shot of the error message I am receiving Review collected by and hosted on G2.com.

There are a ton of Service Request topics. Would like for it to be more simplified to find the specific topic I am looking for as sometime it connects me to the wrong IT user if I do not provide the correct subject area Review collected by and hosted on G2.com.

Digital Workplace is one of the best tools we are currently using, I have recommended it to almost all of my colleagues in an email. We have not had any problems with it at our place of business and find that it is superior in class- compared to other products that are similar.I find that workers are using this more and actually like it much more than other workplace type systems we have had in the past. That helps us have more productive workers, and a more productive workplace also. Review collected by and hosted on G2.com.

I do not dislike anything so far, and have found that the seamless qualities of Workplace surpass anything we have used in the past. Workplace has increased our productivity, companywide, and is easy to use and understand. Familiarize yourself with it if you are in a leadership postition so that you can easily help others with it. I found that it is simple to do this, and a wonderful tool that we have implemented with our company. Review collected by and hosted on G2.com.