Link copied to clipboard # BMC FootPrints vs OpenText Service Management Automation X (SMAX) Comparison - What are their main differences? Share [ Export ](/compare/bmc-footprints/opentext-service-management-automation-x-smax/export.csv) Footprints Service DeskOpenText Service Management...[+ Add Product](#) Pricing **BMC FootPrints** No pricing available **OpenText Service Management Automation X (SMAX)** Free Trial No pricing available **Pricing Insights** from reviews Perceived Cost **BMC FootPrints** $$$$$ **OpenText Service Management Automation X (SMAX)** $$$$$ Average Discount **BMC FootPrints** Not enough reviews yet **OpenText Service Management Automation X (SMAX)** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **BMC FootPrints** 6 months Based on 100 responses **OpenText Service Management Automation X (SMAX)**6 months Based on 100 responses Return on Investment **BMC FootPrints** 6 months Based on 100 responses **OpenText Service Management Automation X (SMAX)**6 months Based on 100 responses ![BMC FootPrints](https://images.g2crowd.com/uploads/product/hd_favicon/fc975d88afa850d8a418b8d3f5ac122e/bmc-footprints.svg "BMC FootPrints") ![OpenText Service Management Automation X (SMAX)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-service-management-automation-x-smax.svg "OpenText Service Management Automation X (SMAX)") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **BMC FootPrints** Not enough data **OpenText Service Management Automation X (SMAX)** Ease of Use (2) Helpful (2) Integration Issues (1) Limited Customization (1) Screenshots **BMC FootPrints** ![BMC FootPrints screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/14820/uploads_2F1b0e5d3d-f8bb-4011-b0d7-bca501d36d25_2Fscreenshot_footprints_service_core.png) **OpenText Service Management Automation X (SMAX)** ![OpenText Service Management Automation X (SMAX) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/90212/Screen-Shot-2-Service-Portal.png) **Ratings** from reviews Meets Requirements **BMC FootPrints** **7.4** /10 Based on 52 responses **OpenText Service Management Automation X (SMAX)** **8.5** /10 Based on 67 responses Ease of Use **BMC FootPrints** **6.9** /10 Based on 51 responses **OpenText Service Management Automation X (SMAX)** **7.9** /10 Based on 67 responses Ease of Setup **BMC FootPrints** **6.8** /10 Based on 21 responses **OpenText Service Management Automation X (SMAX)** **7.3** /10 Based on 40 responses Ease of Admin **BMC FootPrints** **6.7** /10 Based on 19 responses **OpenText Service Management Automation X (SMAX)** **7.6** /10 Based on 40 responses Quality of Support **BMC FootPrints** **7.7** /10 Based on 40 responses **OpenText Service Management Automation X (SMAX)** **7.9** /10 Based on 66 responses Has the product been a good partner in doing business? **BMC FootPrints** **8.1** /10 Based on 18 responses **OpenText Service Management Automation X (SMAX)** **8.3** /10 Based on 40 responses Product Direction (% positive) **BMC FootPrints** **4.7** /10 Based on 51 responses **OpenText Service Management Automation X (SMAX)** **7.8** /10 Based on 63 responses **Features** ratings from reviews IT Service Management (ITSM) Tools **7.1** /10 Based on 9 responses **8.5** /10 Based on 9 responses Service Desk **7.7** /10 Based on 29 responses **8.1** /10 Based on 15 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 5.3% Mid-Market(51-1000 emp.) 36.8% Enterprise(\> 1000 emp.) 57.9% Small-Business(50 or fewer emp.) 5.3% Mid-Market(51-1000 emp.) 36.8% Enterprise(\> 1000 emp.) 57.9% Small-Business(50 or fewer emp.) 18.6% Mid-Market(51-1000 emp.) 24.3% Enterprise(\> 1000 emp.) 57.1% Small-Business(50 or fewer emp.) 18.6% Mid-Market(51-1000 emp.) 24.3% Enterprise(\> 1000 emp.) 57.1% **Reviewers' Industry** [![BMC FootPrints](https://images.g2crowd.com/uploads/product/hd_favicon/fc975d88afa850d8a418b8d3f5ac122e/bmc-footprints.svg "BMC FootPrints")](https://www.g2.com/products/bmc-footprints/reviews) BMC FootPrints Higher Education 28.1% Law Practice 19.3% Information Technology and Services 14.0% Hospital & Health Care 7.0% Education Management 5.3% Other 26.3% [![OpenText Service Management Automation X (SMAX)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-service-management-automation-x-smax.svg "OpenText Service Management Automation X (SMAX)")](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) OpenText Service Management Automation X (SMAX) Information Technology and Services 31.4% Airlines/Aviation 5.7% Banking 4.3% Computer Software 4.3% Financial Services 4.3% Other 50.0% Alternatives **BMC FootPrints Alternatives** ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![CA Service Desk Manager](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2d37e8b26a37a89c8c11df56761f5da8/ca-service-desk-manager.png "CA Service Desk Manager") [ Clarity SM ](/products/ca-service-desk-manager/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) **OpenText Service Management Automation X (SMAX) Alternatives** ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM") [ BMC Helix ITSM ](/products/bmc-software-bmc-helix-itsm/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ## Footprints Service Desk vs OpenText Service Management... FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between OpenText Service Management... vs Footprints Service Desk? OpenText Service Management... stands out from Footprints Service Desk with higher reviewer ratings, stronger ease of setup, and a more favorable support experience among enterprise users. | [OpenText Service Management...](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) | [Footprints Service Desk](https://www.g2.com/products/bmc-footprints/reviews) | | --- | --- | | 4.2/5 (72 reviews) | 3.5/5 (57 reviews) | | Enterprise | Enterprise | | 7.3 | 6.8 | | 7.9 | 7.7 | | Ease of Use | — | ### How do the pricing models of OpenText Service Management... and Footprints Service Desk compare? OpenText Service Management... is rated higher for value than Footprints Service Desk, with reviewers expressing greater satisfaction with its pricing. - **OpenText Service Management...:** In recent reviews, buyers describe the pricing as convenient and note that it provides good value for the features offered. - **Footprints Service Desk:** Recent reviewers describe Footprints Service Desk as overpriced and cite dissatisfaction with its cost relative to its capabilities. - **Switching-reason:** Recent reviewers mention switching from Footprints Service Desk to Freshservice due to pricing and reporting concerns. ### What are the best alternatives to OpenText Service Management... and Footprints Service Desk? The top three alternatives to OpenText Service Management... and Footprints Service Desk are Jira Service Management, ServiceNow IT Service Management, and BMC Helix ITSM. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [OpenText Service Management...](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) | 4.2/5 (72 reviews) | Enterprise | Convenient pricing | Ease of Use | | [Footprints Service Desk](https://www.g2.com/products/bmc-footprints/reviews) | 3.5/5 (57 reviews) | Enterprise | Overpriced | Highly configurable | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | — | | [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) | 3.7/5 (297 reviews) | Enterprise | — | — | ### Which Service Desk features should I prioritize when comparing OpenText Service Management... and Footprints Service Desk? Buyers comparing OpenText Service Management... and Footprints Service Desk should prioritize Ease of Use, Ease of Setup, Quality of Support, Meets Requirements, and Ease of Admin. - **Ease of Use:** OpenText Service Management... 7.9; Footprints Service Desk 6.9 - **Ease of Setup:** OpenText Service Management... 7.3; Footprints Service Desk 6.8 - **Quality of Support:** OpenText Service Management... 7.9; Footprints Service Desk 7.7 - **Meets Requirements:** OpenText Service Management... 8.5; Footprints Service Desk 7.4 - **Ease of Admin:** OpenText Service Management... 7.6; Footprints Service Desk 6.7 ### What are the pros and cons of OpenText Service Management... vs Footprints Service Desk? OpenText Service Management... is strongest in ease of use, while Footprints Service Desk is most notable for its configurability. - **OpenText Service Management... strengths:** Reviewers highlight ease of use (2 all-time mentions), helpfulness (2), integrations (2), and robust cloud services and software updates. - **OpenText Service Management... trade-offs:** Reviewers note integration issues (1 all-time mention) and limited customization (1). - **Footprints Service Desk strengths:** Reviewers describe it as highly configurable and capable of supporting multiple departments and workflows. - **Footprints Service Desk trade-offs:** Recent reviews cite an outdated interface, complexity, slow performance, high cost, and challenging reporting and search functionality. ### Is OpenText Service Management... or Footprints Service Desk better for small businesses? OpenText Service Management... is a better fit for small businesses, as reviewers cite more convenient pricing and easier setup, while both products are primarily used by enterprise customers. - **OpenText Service Management...:** Largest segment is Enterprise, but reviewers describe the pricing as convenient and setup as simple and fast. - **Footprints Service Desk:** Largest segment is Enterprise, and reviewers cite high cost and complexity as barriers for smaller organizations. ### Which Service Desk platform has better integrations? OpenText Service Management... is favored for integrations, with reviewers citing its integration capabilities and cloud service connections. - **OpenText Service Management...:** Recent reviews mention integrations (2 all-time mentions), including Jira and cloud services. - **Footprints Service Desk:** Recent reviews note limited or non-existent integration capabilities. ### How do OpenText Service Management... and Footprints Service Desk compare on customer support? OpenText Service Management... and Footprints Service Desk are rated within 0.2 points on Quality of Support, indicating near parity at 7.9 vs 7.7. - **OpenText Service Management...:** Reviewers describe support as helpful and responsive, with several citing 24/7 support and a strong support community. - **Footprints Service Desk:** Reviewers report mixed support experiences, with some describing helpful support and others noting slow or unreliable assistance. ### Which is easier to implement, OpenText Service Management... or Footprints Service Desk? OpenText Service Management... scores higher on Ease of Setup (7.3 vs 6.8), with reviewers describing a simpler and faster implementation experience than Footprints Service Desk. - **OpenText Service Management...:** Reviewers highlight simple and fast implementation, codeless configuration, and easy administration. - **Footprints Service Desk:** Reviewers describe setup as complex and time-consuming, with significant staff hours required for configuration and ongoing maintenance. ### Which product has better Change Management? OpenText Service Management... is rated higher for Change Management, with reviewers citing robust process design and automation capabilities. - **OpenText Service Management...:** Reviewers highlight strong Change Management features, including process designer, automation, and increased visibility for larger changes. - **Footprints Service Desk:** Reviewers note that Change Management is supported, but cite complexity and configuration challenges. ## BMC FootPrints vs OpenText Service Management Automation X (SMAX) When assessing the two solutions, reviewers found OpenText Service Management Automation X (SMAX) easier to use, set up, and administer. Reviewers also preferred doing business with OpenText Service Management Automation X (SMAX) overall. - Reviewers felt that OpenText Service Management Automation X (SMAX) meets the needs of their business better than BMC FootPrints. - When comparing quality of ongoing product support, reviewers felt that OpenText Service Management Automation X (SMAX) is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of OpenText Service Management Automation X (SMAX) over BMC FootPrints.