Introducing G2.ai, the future of software buying.Try now
Compare BMC FootPrints and OpenText Service Management Automation X (SMAX) 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Enterprise (57.1% of reviews)
Enterprise (57.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC FootPrints
Star Rating
(56)3.5 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC FootPrintsOpenText Service Management Automation X (SMAX)
Star Rating
(72)4.2 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpenText Service Management Automation X (SMAX)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OpenText Service Management Automation X (SMAX) excels in Change Management with a score of 9.2, while BMC FootPrints falls significantly behind at 5.6. Reviewers mention that SMAX's robust change management features streamline processes effectively, making it a preferred choice for enterprises.
- Reviewers mention that the Help Desk functionality in OpenText SMAX is rated at 9.3, significantly higher than BMC FootPrints' 7.9. Users say that SMAX provides a more intuitive interface and faster response times, enhancing overall user satisfaction.
- G2 users highlight the superior Incident Management capabilities of OpenText SMAX, particularly in Automating Ticket Routing (8.6) compared to BMC FootPrints (8.2). Users report that SMAX's automation features reduce manual workload and improve efficiency in handling incidents.
- Users on G2 note that OpenText SMAX offers better Reporting and Analytics features, scoring 8.3, while BMC FootPrints only manages a score of 6.4. Reviewers mention that SMAX's dashboards provide more actionable insights, which are crucial for decision-making.
- Reviewers mention that the Mobile functionality of OpenText SMAX is rated at 7.6, while BMC FootPrints struggles with a low score of 5.3. Users report that SMAX's mobile capabilities allow for better accessibility and management on-the-go, which is essential for modern enterprises.
- Users say that the Process Workflow in OpenText SMAX is rated at 9.4, far surpassing BMC FootPrints' score of 6.5. Reviewers mention that SMAX's workflow automation features are highly customizable, allowing organizations to tailor processes to their specific needs.
Pricing
Entry-Level Pricing
BMC FootPrints
No pricing availableOpenText Service Management Automation X (SMAX)
No pricing availableFree Trial
BMC FootPrints
No trial information availableOpenText Service Management Automation X (SMAX)
Free Trial is available
Ratings
Meets Requirements
7.4
51
8.5
67
Ease of Use
6.9
50
7.9
67
Ease of Setup
6.7
20
7.3
40
Ease of Admin
6.7
19
7.6
40
Quality of Support
7.7
39
7.9
66
Has the product been a good partner in doing business?
8.1
18
8.3
40
Product Direction (% positive)
4.7
51
7.8
63
Features by Category
Administration
5.6
6
|
Verified
9.2
6
|
Verified
Not enough data
8.5
8
|
Verified
6.4
7
|
Verified
8.1
7
|
Verified
Service Desk
7.9
8
|
Verified
9.3
7
|
Verified
7.5
8
|
Verified
8.8
8
|
Verified
6.5
8
|
Verified
9.0
7
|
Verified
Management
Not enough data
8.3
8
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
Not enough data
Functionality
Not enough data
8.8
8
|
Verified
Not enough data
Not enough data
Not enough data
8.3
7
|
Verified
Not enough data
8.1
7
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.2
28
8.6
14
8.3
26
8.2
14
8.4
28
8.5
14
7.9
22
8.1
13
7.9
20
8.3
11
Reporting
7.8
27
7.9
13
8.3
22
7.8
13
7.1
17
8.3
11
Access & Usability
5.3
12
7.6
11
8.0
23
8.5
13
8.4
21
8.2
11
7.2
17
7.4
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC FootPrints and OpenText Service Management Automation X (SMAX) are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC FootPrints has no unique categories
OpenText Service Management Automation X (SMAX) has no unique categories
Reviews
Reviewers' Company Size
BMC FootPrints
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenText Service Management Automation X (SMAX)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
26.8%
Law Practice
19.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.1%
Education Management
5.4%
Other
26.8%
Information Technology and Services
31.4%
Airlines/Aviation
5.7%
Telecommunications
4.3%
Insurance
4.3%
Hospital & Health Care
4.3%
Other
50.0%
Alternatives
Discussions
BMC FootPrints has no discussions with answers
OpenText Service Management Automation X (SMAX) has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
