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Compare BMC FootPrints and BMC Helix ITSM 
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At a Glance
Market Segments
Enterprise (57.1% of reviews)
Enterprise (75.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC FootPrints
Star Rating
(56)3.5 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC FootPrintsBMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC FootPrints excels in its Asset Management capabilities, scoring 8.8, which reviewers mention provides a comprehensive view of IT assets, while BMC Helix ITSM also performs well but shines in Change Management with a score of 8.8, indicating a more robust feature set for managing changes effectively.
- Reviewers mention that BMC Helix ITSM offers superior Reporting and Analytics features, with a score of 9.4, allowing for detailed insights and better decision-making, whereas BMC FootPrints scores lower at 6.4, indicating a need for improvement in this area.
- G2 users highlight that BMC Helix ITSM's Incident Management features, particularly in Automating Ticket Routing and Process Workflow, are significantly better, scoring 8.2 and 9.1 respectively, compared to BMC FootPrints, which lacks the same level of automation and efficiency.
- Users on G2 report that BMC FootPrints has a strong Ticketing System, scoring an impressive 9.8, which reviewers say is user-friendly and effective, while BMC Helix ITSM, although strong, does not match this level of performance in ticketing.
- Reviewers mention that BMC Helix ITSM's Help Desk functionality is rated highly at 9.2, providing a more streamlined user experience, while BMC FootPrints, with a score of 7.9, is seen as less intuitive in this area.
- Users say that BMC Helix ITSM's mobile access, rated at 6.6, is better than BMC FootPrints' lower score of 5.3, indicating that Helix ITSM offers a more accessible mobile experience for users on the go.
Pricing
Entry-Level Pricing
BMC FootPrints
No pricing availableBMC Helix ITSM
No pricing availableFree Trial
BMC FootPrints
No trial information availableBMC Helix ITSM
No trial information availableRatings
Meets Requirements
7.4
51
8.0
243
Ease of Use
6.9
50
7.2
246
Ease of Setup
6.7
20
7.0
85
Ease of Admin
6.7
19
7.2
83
Quality of Support
7.7
39
7.5
212
Has the product been a good partner in doing business?
8.1
18
7.9
77
Product Direction (% positive)
4.7
51
6.1
242
Features by Category
Administration
5.6
6
|
Verified
8.8
16
|
Verified
Not enough data
8.6
17
|
Verified
6.4
7
|
Verified
9.3
16
|
Verified
Service Desk
7.9
8
|
Verified
9.0
19
|
Verified
7.5
8
|
Verified
9.2
19
|
Verified
6.5
8
|
Verified
9.0
17
|
Verified
Management
Not enough data
9.4
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
7.6
9
|
Verified
Functionality
Not enough data
9.4
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.1
9
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.2
28
Feature Not Available
8.3
26
8.6
103
8.4
28
8.3
104
7.9
22
7.9
85
7.9
20
7.9
87
Reporting
7.8
27
7.9
90
8.3
22
7.9
87
7.1
17
Feature Not Available
Access & Usability
5.3
12
6.6
55
8.0
23
7.8
85
8.4
21
7.9
77
7.2
17
7.7
62
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC FootPrints and BMC Helix ITSM are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC FootPrints has no unique categories
BMC Helix ITSM has no unique categories
Reviews
Reviewers' Company Size
BMC FootPrints
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
26.8%
Law Practice
19.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.1%
Education Management
5.4%
Other
26.8%
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Alternatives
Discussions
BMC FootPrints has no discussions with answers
BMC Helix ITSM has no discussions with answers
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