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# BMC FootPrints vs BMC Helix ITSM Comparison - What are their main differences?

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Pricing

**BMC FootPrints**
No pricing available

**BMC Helix ITSM**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**BMC FootPrints**
$$$$$

**BMC Helix ITSM**
$$$$$

Average Discount

**BMC FootPrints**
Not enough reviews yet

**BMC Helix ITSM**
19%

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Time to Implement

**BMC FootPrints** 6 months
Based on 100 responses

**BMC Helix ITSM** 6 months
Based on 100 responses

Return on Investment

**BMC FootPrints** 6 months
Based on 100 responses

**BMC Helix ITSM** 6 months
Based on 100 responses

 ![BMC FootPrints](https://images.g2crowd.com/uploads/product/hd_favicon/fc975d88afa850d8a418b8d3f5ac122e/bmc-footprints.svg "BMC FootPrints")

 ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")

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**Pros & Cons**
from reviews

**BMC FootPrints**
Not enough data

**BMC Helix ITSM**

Ease of Use (5)

Ticket Management (4)

Bugs (1)

Complexity (1)

Integrations

**BMC FootPrints**
Not enough data

**BMC Helix ITSM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[
View all
](https://www.g2.com/products/bmc-software-bmc-helix-itsm/integrations)

Screenshots

**BMC FootPrints**
 ![BMC FootPrints screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/14820/uploads_2F1b0e5d3d-f8bb-4011-b0d7-bca501d36d25_2Fscreenshot_footprints_service_core.png)

**BMC Helix ITSM**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**BMC FootPrints**

**7.4** /10

Based on 52 responses

**BMC Helix ITSM**

**8.0** /10

Based on 253 responses

Ease of Use

**BMC FootPrints**

**6.9** /10

Based on 51 responses

**BMC Helix ITSM**

**7.2** /10

Based on 256 responses

Ease of Setup

**BMC FootPrints**

**6.8** /10

Based on 21 responses

**BMC Helix ITSM**

**7.1** /10

Based on 96 responses

Ease of Admin

**BMC FootPrints**

**6.7** /10

Based on 19 responses

**BMC Helix ITSM**

**7.2** /10

Based on 84 responses

Quality of Support

**BMC FootPrints**

**7.7** /10

Based on 40 responses

**BMC Helix ITSM**

**7.5** /10

Based on 222 responses

Has the product been a good partner in doing business?

**BMC FootPrints**

**8.1** /10

Based on 18 responses

**BMC Helix ITSM**

**7.9** /10

Based on 78 responses

Product Direction (% positive)

**BMC FootPrints**

**4.7** /10

Based on 51 responses

**BMC Helix ITSM**

**6.1** /10

Based on 251 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

**7.1** /10

Based on 9 responses

**8.7** /10

Based on 36 responses

Service Desk

**7.7** /10

Based on 29 responses

**7.8** /10

Based on 115 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
5.3%

Mid-Market(51-1000 emp.)
36.8%

Enterprise(\> 1000 emp.)
57.9%

Small-Business(50 or fewer emp.)
5.3%

Mid-Market(51-1000 emp.)
36.8%

Enterprise(\> 1000 emp.)
57.9%

Small-Business(50 or fewer emp.)
4.9%

Mid-Market(51-1000 emp.)
21.2%

Enterprise(\> 1000 emp.)
73.9%

Small-Business(50 or fewer emp.)
4.9%

Mid-Market(51-1000 emp.)
21.2%

Enterprise(\> 1000 emp.)
73.9%

**Reviewers' Industry**

[![BMC FootPrints](https://images.g2crowd.com/uploads/product/hd_favicon/fc975d88afa850d8a418b8d3f5ac122e/bmc-footprints.svg "BMC FootPrints")](https://www.g2.com/products/bmc-footprints/reviews)
BMC FootPrints

Higher Education
28.1%

Law Practice
19.3%

Information Technology and Services
14.0%

Hospital & Health Care
7.0%

Education Management
5.3%

Other
26.3%

[![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)
BMC Helix ITSM

Information Technology and Services
34.9%

Telecommunications
8.5%

Hospital & Health Care
6.8%

Computer Software
6.0%

Higher Education
3.6%

Other
40.2%

Alternatives

**BMC FootPrints Alternatives**

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![OpenText Service Management Automation X (SMAX)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-service-management-automation-x-smax.svg "OpenText Service Management Automation X (SMAX)")

[
OpenText Service Management...
](/products/opentext-service-management-automation-x-smax/reviews)

 ![CA Service Desk Manager](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2d37e8b26a37a89c8c11df56761f5da8/ca-service-desk-manager.png "CA Service Desk Manager")

[
Clarity SM
](/products/ca-service-desk-manager/reviews)

 ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid")

[
SysAid
](/products/sysaid/reviews)

**BMC Helix ITSM Alternatives**

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

## Footprints Service Desk vs BMC Helix ITSM FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Footprints Service Desk vs BMC Helix ITSM?

BMC Helix ITSM stands out for higher reviewer satisfaction and a more modern ITSM experience, while Footprints Service Desk is noted for its configurability and customization.

| [Footprints Service Desk](https://www.g2.com/products/bmc-footprints/reviews) | [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) |
| --- | --- |
| 3.5/5 (57 reviews) | 3.7/5 (297 reviews) |
| Enterprise | Enterprise |
| 6.8 | 7.0 |
| 7.7 | 7.5 |
| Highly configurable and customizable for complex workflows | Organizes ITSM activities in one place with strong automation and reporting |

### How do the pricing models of Footprints Service Desk and BMC Helix ITSM compare?

BMC Helix ITSM is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Footprints Service Desk.

- **Footprints Service Desk:** In recent reviews, several reviewers describe Footprints Service Desk as overpriced and cite dissatisfaction with its reporting and return on investment.
- **BMC Helix ITSM:** Reviewers acknowledge BMC Helix ITSM as expensive but generally feel the value aligns with its robust feature set and automation capabilities.
- **Switching reasons:** Recent reviewers have switched from Footprints Service Desk to alternatives like Freshservice due to cost and reporting limitations.

### What are the best alternatives to Footprints Service Desk and BMC Helix ITSM?

The top three alternatives to Footprints Service Desk and BMC Helix ITSM are ServiceNow IT Service Management, Jira Service Management, and Freshservice.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Footprints Service Desk](https://www.g2.com/products/bmc-footprints/reviews) | 3.5/5 (57 reviews) | Enterprise | Overpriced for features delivered | Highly configurable and customizable |
| [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) | 3.7/5 (297 reviews) | Enterprise | Expensive but robust and automation-focused | Centralized ITSM with strong automation |
| [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | Comprehensive ITSM platform with high scalability |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | Integration with Atlassian ecosystem and agile workflows |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | User-friendly interface and rapid deployment |

### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Footprints Service Desk and BMC Helix ITSM?

Buyers should prioritize configurability, automation, reporting, integration capabilities, and change management when comparing Footprints Service Desk and BMC Helix ITSM.

- **Configurability:** Footprints Service Desk is frequently cited for its high configurability and ability to support complex workflows; BMC Helix ITSM is also customizable but with a more structured approach.
- **Automation:** BMC Helix ITSM is highlighted for strong automation and workflow management, with reviewers noting mature automation capabilities.
- **Reporting:** BMC Helix ITSM receives positive mentions for detailed reporting and analytics; Footprints Service Desk reviewers often cite reporting as a weakness.
- **Integration capabilities:** BMC Helix ITSM is noted for integrations with monitoring tools and Active Directory; Footprints Service Desk reviewers mention limited integration options.
- **Change Management:** Both products support change management, but BMC Helix ITSM is more frequently praised for structured and mature change management processes.

### What are the pros and cons of Footprints Service Desk vs BMC Helix ITSM?

BMC Helix ITSM's headline strength is its automation and centralized ITSM platform, while Footprints Service Desk is most valued for its configurability and customization.

- **Footprints Service Desk strengths:** Highly configurable and customizable for complex workflows; supports multiple workspaces and individualized settings; allows for detailed ticket categorization and assignment.
- **Footprints Service Desk trade-offs:** Reviewers cite an outdated interface, slow performance, confusing knowledge base, limited integrations, and reporting limitations. Several mention high cost and significant time investment for setup and maintenance.
- **BMC Helix ITSM strengths:** Centralizes ITSM activities, strong automation, mature change management, detailed reporting and analytics, and broad ITIL-aligned feature set. Reviewers highlight ease of use (5 all-time mentions), ticket management (4), and navigation (2).
- **BMC Helix ITSM trade-offs:** Reviewers note complexity in setup and customization, a dated user interface, and higher cost. Some mention integration issues and performance slowdowns under heavy workflows.

### Is Footprints Service Desk or BMC Helix ITSM better for small businesses?

Neither Footprints Service Desk nor BMC Helix ITSM is primarily targeted at small businesses, but BMC Helix ITSM is more frequently cited for enterprise scalability and automation, while Footprints Service Desk is noted for configurability in complex environments.

- **Footprints Service Desk:** Largest segment is Enterprise; reviewers highlight configurability but also mention complexity and high cost, making it less ideal for small businesses.
- **BMC Helix ITSM:** Largest segment is Enterprise; reviewers emphasize robust automation and centralized ITSM, but also note complexity and cost, which may not align with small business needs.

### Which IT Service Management (ITSM) Tools platform has better integrations?

BMC Helix ITSM is favored for integrations, with reviewers citing successful connections to monitoring tools and Active Directory.

- **Footprints Service Desk:** Reviewers mention limited integration options and note the absence of integration with other software as a drawback.
- **BMC Helix ITSM:** Reviewers highlight integrations with monitoring tools and Active Directory, with positive feedback on integration capabilities in recent reviews.

### How do Footprints Service Desk and BMC Helix ITSM compare on customer support?

Footprints Service Desk and BMC Helix ITSM score within 0.2 points on Quality of Support, indicating near parity (7.7 vs 7.5).

- **Footprints Service Desk:** Reviewers describe support as generally responsive, with some citing helpful community forums and others noting inconsistent experiences.
- **BMC Helix ITSM:** Reviewers report responsive and knowledgeable support, especially for complex configuration issues, but some mention delays and the need for premium support for faster resolution.

### Which is easier to implement, Footprints Service Desk or BMC Helix ITSM?

BMC Helix ITSM and Footprints Service Desk score within 0.2 points on Ease of Setup (7.0 vs 6.8), indicating similar implementation experiences.

- **Footprints Service Desk:** Reviewers describe setup as complex and time-consuming, with significant staff hours required for configuration and ongoing maintenance.
- **BMC Helix ITSM:** Reviewers note that initial setup and customization can be complex and require guidance, but structured processes and consultant support help streamline implementation.

### Which product has better Change Management?

BMC Helix ITSM is more frequently praised for Change Management, with reviewers highlighting its mature and structured processes.

- **Footprints Service Desk:** Supports change management and is used for tracking change requests, but reviewers cite complexity and a confusing interface as challenges.
- **BMC Helix ITSM:** Receives positive feedback for mature change management capabilities, with reviewers noting structured workflows and improved audit readiness; change management is a frequently mentioned feature in reviews.

## BMC FootPrints vs BMC Helix ITSM

When assessing the two solutions, reviewers found BMC Helix ITSM easier to use, set up, and administer. However, reviewers preferred doing business with BMC FootPrints overall.

- Reviewers felt that BMC Helix ITSM meets the needs of their business better than BMC FootPrints.
- When comparing quality of ongoing product support, reviewers felt that BMC FootPrints is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of BMC Helix ITSM over BMC FootPrints.