--- title: BMC FootPrints Reviews meta_title: 'BMC FootPrints Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 57 reviews by the users' company size, role or industry to find out how BMC FootPrints works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 57 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # BMC FootPrints Reviews **Vendor:** BMC Helix **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 3.5/5.0 **Total Reviews:** 57 ## About BMC FootPrints Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users. ## BMC FootPrints Reviews ### 1. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kyra D. | Degree Audit Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about BMC FootPrints?** Footprints allows an user to manage multiple things in the work environment such as service desk and workflow automation, manage changes, service requests, and other types of incidents. It is a very good software for case resolution. **What do you dislike about BMC FootPrints?** There is not many things to dislike about the Fooprints software. I would say that initial configuration can be difficult. For those who do not really understand about technology, it can also be difficult to understand how it works and what are all the possible functions. **What problems is BMC FootPrints solving and how is that benefiting you?** Footprints has made it easier for a worker to access, respond, and manage changes according to the client's needs. It is a great tool to communicate and display queries and multiple tickets without it being overwhelming for the user. ### 2. Footprints to IT Help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about BMC FootPrints?** I think it’s super convenient we can send and monitor and track IT Support requests from any location. **What do you dislike about BMC FootPrints?** At this time I have not found anything about footprints that I dislike **Recommendations to others considering BMC FootPrints:** I highly recommend the use of footprints for any organizations IT needs. It is the best method of creating tickets and tracking the progress until completed **What problems is BMC FootPrints solving and how is that benefiting you?** Footprints makes it super easy for me to open tickets to resolve my students IT related issues ### 3. Footprints for IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about BMC FootPrints?** Footprints provides a very easy and convenient way for me to open IT related issues for my students. **What do you dislike about BMC FootPrints?** The only downside to footprints is there is so many follow-up emails that tend to flood my inbox. Just one or two follow-ups would be sufficient. **What problems is BMC FootPrints solving and how is that benefiting you?** The prince is a great way for me to be able to resolve IT related issues for students when I am working remotely and have them taken care of in a timely manner ### 4. HR call tracking **Rating:** 4.5/5.0 stars **Reviewed by:** JP H. | HR Coordinator, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about BMC FootPrints?** Using this software gives my team a clear and concise way of tracking customer data from what types of calls we get to tracking a call or an issue through everyone who's had contact with the customer **What do you dislike about BMC FootPrints?** There's not much. I think they could be better at customizing how notifications are sent to the assignee as well as optimizing the default **Recommendations to others considering BMC FootPrints:** You will definitely want to play around in the preferences to make use much easier. In addition, utilize the option to create custom saved searches and saved reports on the issues in order to quickly and easily find all issues in the areas that you need most. **What problems is BMC FootPrints solving and how is that benefiting you?** If a customer calls in referring saying that someone else in the department said something different, we can track all people who have been in contact with the customer as well as what we have each said and when ### 5. Easy to use support solution **Rating:** 4.5/5.0 stars **Reviewed by:** Edward C. | Student Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about BMC FootPrints?** The reliability of the website is excellent. **What do you dislike about BMC FootPrints?** The layout of the website could improve. I feel like the texts are small and the website should have more spacing. **What problems is BMC FootPrints solving and how is that benefiting you?** IT problems. Customer can easily request for IT assistance ### 6. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jon H. | Data Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about BMC FootPrints?** I can tracking service requests t hat come in. I can run reports to see where I need to emphasize any training. Easy to customize. **What do you dislike about BMC FootPrints?** There is nothing I dislike about this product. **What problems is BMC FootPrints solving and how is that benefiting you?** We use it for our database requests forms. I can easily track requests. I can email people through footprints to help with issues that pertain to their job. ### 7. Follow the footprints of ALL your business processes... and then some **Rating:** 4.5/5.0 stars **Reviewed by:** Jose Q. | Support Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about BMC FootPrints?** Footprints is a solid jack-of-all-trades in business process automation. Although it's 100% ITIL compliant, it's not tied to deal only with IT-related processes; it can help your organization to automate as easily a Service Desk department as a Legal, HR, Finance or even Inventory unit with no hassle. **What do you dislike about BMC FootPrints?** The Service Analytics module for reporting and dashboard is quite robust, but it needs either to be more flexible (especially with specialized reports such as the SLA ones) or to allow seamless third-party reporting solutions integrations, such as BMC Track-It! - BMC Footprints' relative - with Crystal Reports, for example. **Recommendations to others considering BMC FootPrints:** Come with an open mind. Footprints, before version 12.1.07, was named "Footprints _Service Core_", and there's a reason for that. Most people incorrectly regard Footprints as a Service Desk solution; it's much, much more. Literally, **What problems is BMC FootPrints solving and how is that benefiting you?** We have successfully mapped several (and dissimilar) business processes with Footprints since version 11. Processes include Incident, Service and Problem Management - for IT -, Employee Onboarding - for HR -, Emoluments Management - for Finance - and even replicated some functionalities from legacy systems to consolidate them in Footprints. The benefit for this is obvious: a single server, a single platform, a single maintenance period, but encompassing almost all of the business processes. ### 8. Excellent service desk product for the money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about BMC FootPrints?** One of the greatest features that I wanted when I was researching a service desk product was the ability to make a ticket approval process easier to maintain for accountability **What do you dislike about BMC FootPrints?** The initial install and setup of the software was simple, but with out proper training, you will be missing out features that are needed to use the product the way it was designed **What problems is BMC FootPrints solving and how is that benefiting you?** The ability to keep track of software approval via the FootPrints software. We can now run reports to see which user has what product for licensing and auditing purposes ### 9. Reviewing Footprints by BMC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about BMC FootPrints?** Very easy to use and manage, good ticket flow, good categorization of tickets **What do you dislike about BMC FootPrints?** It is little slow and when I try to resolve the tickets, sometimes it takes extra time **What problems is BMC FootPrints solving and how is that benefiting you?** Getting computer upgrade requests, other equipment requests, new hire/termination requests. ### 10. One of the best tracking systems available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2017 **What do you like best about BMC FootPrints?** The ease of use and reliability. The way the system can be configured and organized to fit any company and industry is amazing. **What do you dislike about BMC FootPrints?** Nothing. Its an amazing app. And looking forward to upgrading to version 12. **What problems is BMC FootPrints solving and how is that benefiting you?** Solving tracking issues, customer satisfaction, and reporting issues. ### 11. I use footprints everuday at my job **Rating:** 5.0/5.0 stars **Reviewed by:** Alpha P. | LIT TECH IT Specialist, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2015 **What do you like best about BMC FootPrints?** It easy to use when opening a new issue ticket, becasue it saves previous entry information. so I dont have to start from scratch **What do you dislike about BMC FootPrints?** I feel like it hard to scarch for previous ticcks. you have to be too specific about what you are looking for. I Think we need to have some type of history on user accounts that will make it easier. **Recommendations to others considering BMC FootPrints:** one thing people need to know is that you cann always add more tabbs to your already existing footprints. This option is great because you can always make changes if necessary **What problems is BMC FootPrints solving and how is that benefiting you?** day to day ticket for technical issue. from hardware to software problems. My position is trial support, I use footprints often to escalate request to other IT groups with the company about equipments and support ### 12. a great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Romario G. | Desktop Support Team Lead, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2015 **What do you like best about BMC FootPrints?** the ease of use. This profucts makes it easy for our team wto work together. One of the best thing about BMC footprint is the ease of Customization. you can customize anything you want. if Footprint doesnt have it you can get it **What do you dislike about BMC FootPrints?** i am not sure of what i dont like about it. like any new tool it takes a bit to get use to but once you get use to it its great! **Recommendations to others considering BMC FootPrints:** Go for it! try it out! get someone in to demonstrate the tool . You will love it! **What problems is BMC FootPrints solving and how is that benefiting you?** the asset management problem. Having it all in one tool makes it easier for us to track. no more missing assets ### 13. footprints is a great ticketing system and more **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian P. | Nurse Assistant, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about BMC FootPrints?** What I like most about footprints is the fact that it's easy to use. When the firm implement this great tool we were able to use it right away with little to no configuration. Just so easy to use **What do you dislike about BMC FootPrints?** Not much. I simply need to explore footprints a little more. I am pretty sure my complaints are not relevant **Recommendations to others considering BMC FootPrints:** Why not Try It out? **What problems is BMC FootPrints solving and how is that benefiting you?** We are able to report on all if our tickets in a matter of minutes. Asset management. I like how everything is all in one. We are able to track our inventory with ease ### 14. FootPrints **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about BMC FootPrints?** FootPrints is an IT ticketing systems that allows users to create quick descriptions and case templates, access knowldege base articles, easy escalation to various teams, as well as the ability to create reports containing comprehensive analysis of ticket data and customer satisfaction (surveys) all in one place. **What do you dislike about BMC FootPrints?** Sometimes the interface can be slow and when you open a case it opens in a different window vs. an additional tab. **Recommendations to others considering BMC FootPrints:** Qulaity program that is easy to use and implement for tracking of IT ticketing data and customer satisfaction. **What problems is BMC FootPrints solving and how is that benefiting you?** Solving daily IT issues and request, with the ability to track Global Issues, identify trends and document users feedback with surveys. Can also track amount of cases/requests per office to maximize service team numbers as well as mean time to resolve issues. ### 15. I use Footprints to schedule and report on support for conferences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2015 **What do you like best about BMC FootPrints?** Reporting tools are simple but robust. Easy to save and pull later **What do you dislike about BMC FootPrints?** Some delays when trying to access different pages, but that might just be our volume **What problems is BMC FootPrints solving and how is that benefiting you?** I coordinate support for conference rooms. Scheduling staff for various conference and equipment requests ## BMC FootPrints Discussions - [What is BMC FootPrints used for?](https://www.g2.com/discussions/what-is-bmc-footprints-used-for) - [Report Creation Help](https://www.g2.com/discussions/36373-report-creation-help) - 1 upvote - [View BMC FootPrints pricing details and edition comparison](https://www.g2.com/products/bmc-footprints/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A49%3A21+-0500&secure%5Bsession_id%5D=f5ed6934-d439-466e-9ef4-f42336f150f7&secure%5Btoken%5D=c5ab4cf8e38ee7271f6d24a0fce968cf0bdca35378ee6d99dff32ff6ac510915&format=llm_user) ## BMC FootPrints Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top BMC FootPrints Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) - 4.2/5.0 (70 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) - 4.2/5.0 (19 reviews)