Link copied to clipboard # BMC FootPrints vs Jira Service Management Comparison - What are their main differences? Share [ Export ](/compare/bmc-footprints/jira-service-management/export.csv) Footprints Service DeskJira Service Management[+ Add Product](#) Pricing **BMC FootPrints** No pricing available **Jira Service Management** Free Trial **0** /agent/month · Free **20** /agent/month · Standard **40** /agent/month · Premium **$$$** · Enterprise Show more **Pricing Insights** from reviews Perceived Cost **BMC FootPrints** $$$$$ **Jira Service Management** $$$$$ Average Discount **BMC FootPrints** Not enough reviews yet **Jira Service Management** 11% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **BMC FootPrints** 6 months Based on 100 responses **Jira Service Management** 6 months Based on 100 responses Return on Investment **BMC FootPrints** 6 months Based on 100 responses **Jira Service Management** 6 months Based on 100 responses ![BMC FootPrints](https://images.g2crowd.com/uploads/product/hd_favicon/fc975d88afa850d8a418b8d3f5ac122e/bmc-footprints.svg "BMC FootPrints") ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **BMC FootPrints** Not enough data **Jira Service Management** Ease of Use (49) Integrations (33) Learning Curve (35) Complexity (29) Integrations **BMC FootPrints** Not enough data **Jira Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ View all ](https://www.g2.com/products/jira-service-management/integrations) Screenshots **BMC FootPrints** ![BMC FootPrints screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/14821/uploads_2F1b0e5d3d-f8bb-4011-b0d7-bca501d36d25_2FScreen_Shot_2015-04-23_at_2.33.28_PM.png) **Jira Service Management** ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png) **Ratings** from reviews Meets Requirements **BMC FootPrints** **7.4** /10 Based on 52 responses **Jira Service Management** **8.8** /10 Based on 894 responses Ease of Use **BMC FootPrints** **6.9** /10 Based on 51 responses **Jira Service Management** **8.3** /10 Based on 901 responses Ease of Setup **BMC FootPrints** **6.8** /10 Based on 21 responses **Jira Service Management** **8.1** /10 Based on 508 responses Ease of Admin **BMC FootPrints** **6.7** /10 Based on 19 responses **Jira Service Management** **8.0** /10 Based on 376 responses Quality of Support **BMC FootPrints** **7.7** /10 Based on 40 responses **Jira Service Management** **8.4** /10 Based on 774 responses Has the product been a good partner in doing business? **BMC FootPrints** **8.1** /10 Based on 18 responses **Jira Service Management** **8.7** /10 Based on 353 responses Product Direction (% positive) **BMC FootPrints** **4.7** /10 Based on 51 responses **Jira Service Management** **8.7** /10 Based on 853 responses **Features** ratings from reviews IT Service Management (ITSM) Tools **7.1** /10 Based on 9 responses **8.7** /10 Based on 206 responses Service Desk **7.7** /10 Based on 29 responses **8.5** /10 Based on 381 responses Help Desk Not enough data **8.7** /10 Based on 125 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Incident Management Not enough data **8.7** /10 Based on 167 responses IT Alerting Not enough data **8.6** /10 Based on 26 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 5.3% Mid-Market(51-1000 emp.) 36.8% Enterprise(\> 1000 emp.) 57.9% Small-Business(50 or fewer emp.) 5.3% Mid-Market(51-1000 emp.) 36.8% Enterprise(\> 1000 emp.) 57.9% Small-Business(50 or fewer emp.) 18.8% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.9% Small-Business(50 or fewer emp.) 18.8% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.9% **Reviewers' Industry** [![BMC FootPrints](https://images.g2crowd.com/uploads/product/hd_favicon/fc975d88afa850d8a418b8d3f5ac122e/bmc-footprints.svg "BMC FootPrints")](https://www.g2.com/products/bmc-footprints/reviews) BMC FootPrints Higher Education 28.1% Law Practice 19.3% Information Technology and Services 14.0% Hospital & Health Care 7.0% Education Management 5.3% Other 26.3% [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management Information Technology and Services 30.9% Computer Software 16.1% Financial Services 5.1% Internet 4.3% Telecommunications 3.1% Other 40.4% Alternatives **BMC FootPrints Alternatives** ![OpenText Service Management Automation X (SMAX)](https://images.g2crowd.com/uploads/product/hd_favicon/2b4f4de47adee5040ae421fc276784e9/opentext-service-management-automation-x-smax.svg "OpenText Service Management Automation X (SMAX)") [ OpenText Service Management... ](/products/opentext-service-management-automation-x-smax/reviews) ![CA Service Desk Manager](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2d37e8b26a37a89c8c11df56761f5da8/ca-service-desk-manager.png "CA Service Desk Manager") [ Clarity SM ](/products/ca-service-desk-manager/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) **Jira Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ## Footprints Service Desk vs Jira Service Management FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Footprints Service Desk vs Jira Service Management? Jira Service Management stands out from Footprints Service Desk with higher reviewer ratings, stronger support, and a more modern user experience. | [Footprints Service Desk](https://www.g2.com/products/bmc-footprints/reviews) | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | | --- | --- | | 3.5/5 (57 reviews) | 4.3/5 (991 reviews) | | Enterprise | Mid-Market | | 6.8 | 8.0 | | 7.7 | 8.4 | | Highly configurable and customizable for complex workflows | Ease of use and powerful integrations with Jira and Confluence | ### How do the pricing models of Footprints Service Desk and Jira Service Management compare? Jira Service Management is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Footprints Service Desk. - **Footprints Service Desk:** In recent reviews, several reviewers describe Footprints Service Desk as overpriced and cite dissatisfaction with its reporting and overall value. - **Jira Service Management:** Reviewers note that while Jira Service Management can become expensive as usage scales, they are generally more satisfied with its pricing and value for the features provided. - **Switching-reason:** Recent reviewers mention leaving Footprints Service Desk for Freshservice due to cost and reporting limitations. ### What are the best alternatives to Footprints Service Desk and Jira Service Management? The top three alternatives to Footprints Service Desk and Jira Service Management are Freshservice, OpenText Service Management Automation X (SMAX), and ManageEngine ServiceDesk Plus. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Footprints Service Desk](https://www.g2.com/products/bmc-footprints/reviews) | 3.5/5 (57 reviews) | Enterprise | Reviewers cite high cost and limited reporting value | Highly configurable and customizable for complex workflows | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Generally positive value sentiment, though costs can rise with scale | Ease of use and powerful integrations with Jira and Confluence | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | Modern interface and strong automation capabilities | | [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) | 4.2/5 (72 reviews) | Enterprise | — | Enterprise-grade ITSM features and scalability | | [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | Comprehensive ITSM toolkit with strong asset management | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Footprints Service Desk and Jira Service Management? Buyers should prioritize ease of use, integrations, automation, reporting, and customization when comparing Footprints Service Desk and Jira Service Management. - **Ease of Use:** Footprints Service Desk scores 6.9; Jira Service Management scores 8.3, with 46 all-time mentions for ease of use. - **Integrations:** Jira Service Management is cited in 32 reviews for integrations, with specific mentions of Jira (501), Confluence (67), and Slack (21); Footprints Service Desk lacks integration mentions. - **Automation:** Jira Service Management has 31 all-time mentions for automation; Footprints Service Desk does not have automation cited as a strength. - **Reporting:** Reporting is a recurring theme in reviews for both products, but Jira Service Management is favored for its dashboards and reporting capabilities. - **Customization:** Footprints Service Desk is noted for high configurability in recent reviews; Jira Service Management has 18 all-time mentions for customization and customizability. ### What are the pros and cons of Footprints Service Desk vs Jira Service Management? Jira Service Management's headline strength is ease of use and integrations, while Footprints Service Desk is recognized for its configurability and customization. - **Footprints Service Desk strengths:** Highly configurable and customizable for complex workflows; supports multiple workspaces and individualized settings. - **Footprints Service Desk trade-offs:** Reviewers cite an outdated interface, confusing knowledge base, slow performance, clunky reporting, and high cost; integration capabilities are described as non-existent. - **Jira Service Management strengths:** Ease of use (46 all-time mentions), integrations (32), automation (31), ticket management (31), tracking ease (29), and strong collaboration features (22); praised for centralized ticketing, customizable workflows, and real-time dashboards. - **Jira Service Management trade-offs:** Reviewers note a steep learning curve (33 all-time mentions), complexity (28), complex setup (22), and higher costs as usage scales; some mention the UI can feel cluttered and reporting could be more flexible. ### Is Footprints Service Desk or Jira Service Management better for small businesses? Jira Service Management is the better fit for small businesses, with a larger share of mid-market and small-business reviewers and more positive sentiment on ease of use and setup. - **Footprints Service Desk:** Largest segment is Enterprise; reviewers from smaller organizations cite complexity, high cost, and a steep learning curve as challenges. - **Jira Service Management:** Largest segment is Mid-Market; reviewers highlight straightforward ticketing, easy onboarding, and a user-friendly interface for small and mid-sized teams. ### Which IT Service Management (ITSM) Tools platform has better integrations? Jira Service Management is favored by reviewers for integrations, with extensive mentions of third-party and Atlassian ecosystem tools. - **Footprints Service Desk:** Reviewers do not cite integrations as a strength, and recent reviews mention non-existent integration capabilities. - **Jira Service Management:** Jira is mentioned in 501 reviews, Confluence in 67, and Slack in 21; integrations are cited as a strength in 32 reviews, with 18 specifically mentioning easy integrations. ### How do Footprints Service Desk and Jira Service Management compare on customer support? Jira Service Management leads Footprints Service Desk on Quality of Support by 0.7 points (8.4 vs 7.7), a material difference. - **Footprints Service Desk:** Reviewers describe support as inconsistent, with scores ranging from 1.0 to 7.0; some cite unreliable support and slow response times. - **Jira Service Management:** Reviewers consistently rate support highly, with many citing responsive assistance and helpful onboarding; 25 all-time mentions for customer support as a strength. ### Which is easier to implement, Footprints Service Desk or Jira Service Management? Jira Service Management is easier to implement than Footprints Service Desk, with a 1.2-point advantage on Ease of Setup (8.0 vs 6.8). - **Footprints Service Desk:** Reviewers report a steep learning curve, complex initial configuration, and significant staff time required for setup and ongoing maintenance. - **Jira Service Management:** Reviewers highlight straightforward onboarding, intuitive setup for basic workflows, and easier configuration for small and mid-sized teams, though some note complexity for advanced customization. ### Which product has better Reporting? Jira Service Management is favored for Reporting, with more positive reviewer sentiment and higher scores for reporting-related features. - **Footprints Service Desk:** Reviewers frequently cite clunky and limited reporting, with several recommending exporting data to external tools for deeper analysis; reporting is not mentioned as a strength in recent reviews. - **Jira Service Management:** Reviewers highlight dashboards, real-time visibility, and reporting as key strengths; reporting and dashboards are cited in 28 reviews, and the platform is praised for its ability to centralize and automate reporting workflows.