Bloomfire Features

Content Management (3)

Search Interface - Insight Engines: Provides a simple, intuitive search interface for users
AI Functionality - Insight Engines: Leverages artificial intelligence technology to empower search
NLP Functionality - Insight Engines: Leverages natural language processing technology to empower search
Data Mining - Insight Engines: Crawls within the enterprise and outside the enterprise for data points
Structured Navigation - Insight Engines: Provides filters for refined navigation
Machine Learning - Insight Engines: Leverages machine learning technology to empower search

Database Management: Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable.
Data Workflows: Operationalizes data delivery workflows to easily scale repeatable preparation needs
Issue Management: Provide workflows to create and escalate issues related to risks and requests
Integrations: Integrates with live chat, chatbots, help desk, or other customer service software
User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Performance and Reliability: Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Policies and Controls: Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.
Data Governance: Ensures user access management, data lineage, and data encryption
Compliance: Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA.
Auditing: Perform ad-hoc or ongoing IT audits at different levels of the company.

Risk Data Attributes: Identify risk data attributes such as description, category, owner, or hierarchy.
Data Transport: Protects data with some form of encryption as it leaves your secure or local network.
Access Management: Allows administrators to set user access privileges to permit approved parties to access sensitive data.
Multi-Factor Authentication: Requires a second level of authentication, such as sms messaging or customized tokens, to access data.

Single Sign-On (SSO): Allows users to sign in using a single sign-on (SSO) login in.
Social Login: Allows users to log in using account information for a socia media account.
Reputation System: Has a built-in reputation system that indicates a given user's previous post history and the validity of their previous posts.
Topic Subscription: Allows users to subscibe to specific topic areas.
Bookmarking: Allows users to bookmark specific questions or answers for reference.
History: Records a user's viewing and posting history.

Tags: Allows posts to be tagged by subject area, team, etc.
Commenting System: Provides a more complex commenting system that allow users to comment on both questions and answers.
Notifications: Offers notifications when new posts have been made in a tag a user is subscribed to or when someone has answered their question.
Integrations: Integrates with other popular software in a business's stack.
Knowledge Integrations: Integrates with other knowledge repositories in the business to help users find answers to their questions
Embedding: Allows the Q&A platform to be embedded onto an external website, usually for customer service purposes
Formatting: Gives users advanced formatting options when posting questions and answers, such as a content editor, media uploads, mentions, and embeddable third-party content
Analytics: Tracks key metrics related to content and members

Templates: Provides pre-made templates for wiki pages and knowledge articles.
In-Content Feedback: Allows users to leave feedback within a wiki page or knowledge article.
Versioning and Version History: Allows users to see version history and return to previous versions of wiki pages.
Decision Trees: Displays knowledge articles to be arranged in a decision tree.
Duplicate Detection: Detects any creation of already existing knowledge pages and alerts user
Content Editor: Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio

Page Analytics: Provides data on wiki page and knowledge article use.
Permissions: Allows administrators to provide permissions and gate pieces of content based on role.
Knowledge Sharing: Offers additional tools that facilitate knowledge sharing and collaboration.
Notifications: Notifies users when changes occur.
Advanced Search: Offers AI-based search capabilities
Browser Extension: Allows users to capture knowledge from the web
Organization: Allows knowledge pages to be organized into sections and subsections as needed
Other Integrations: Integrated with other tools to faciliate the sharing of information
Knowledge Integrations: Integrates with other knowledge repositories in the business