Bloomfire Features

Queries and pulls enterprise data into a singular knowledge respository This feature was mentioned in 10 Bloomfire reviews.

Stores and organizes synthesized data

Analyzes search results to identify trends and patterns

Provides a simple, intuitive search interface for users

Leverages artificial intelligence technology to empower search

Leverages natural language processing technology to empower search

Crawls within the enterprise and outside the enterprise for data points

Provides filters for refined navigation

Leverages machine learning technology to empower search

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. This feature was mentioned in 58 Bloomfire reviews.

Operationalizes data delivery workflows to easily scale repeatable preparation needs This feature was mentioned in 59 Bloomfire reviews.

Provide workflows to create and escalate issues related to risks and requests This feature was mentioned in 57 Bloomfire reviews.

Integrates with live chat, chatbots, help desk, or other customer service software This feature was mentioned in 63 Bloomfire reviews.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 70 reviewers of Bloomfire have provided feedback on this feature.

Based on 77 Bloomfire reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. This feature was mentioned in 61 Bloomfire reviews.

Ensures user access management, data lineage, and data encryption This feature was mentioned in 57 Bloomfire reviews.

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. This feature was mentioned in 55 Bloomfire reviews.

Perform ad-hoc or ongoing IT audits at different levels of the company. 53 reviewers of Bloomfire have provided feedback on this feature.

Identify risk data attributes such as description, category, owner, or hierarchy. This feature was mentioned in 51 Bloomfire reviews.

As reported in 53 Bloomfire reviews. Protects data with some form of encryption as it leaves your secure or local network.

As reported in 55 Bloomfire reviews. Allows administrators to set user access privileges to permit approved parties to access sensitive data.

As reported in 57 Bloomfire reviews. Requires a second level of authentication, such as sms messaging or customized tokens, to access data.

Based on 88 Bloomfire reviews. Allows users to sign in using a single sign-on (SSO) login in.

Allows users to log in using account information for a socia media account. This feature was mentioned in 62 Bloomfire reviews.

Has a built-in reputation system that indicates a given user's previous post history and the validity of their previous posts. This feature was mentioned in 68 Bloomfire reviews.

Based on 76 Bloomfire reviews. Allows users to subscibe to specific topic areas.

Allows users to bookmark specific questions or answers for reference. 92 reviewers of Bloomfire have provided feedback on this feature.

As reported in 85 Bloomfire reviews. Records a user's viewing and posting history.

Allows posts to be tagged by subject area, team, etc. 94 reviewers of Bloomfire have provided feedback on this feature.

Provides a more complex commenting system that allow users to comment on both questions and answers. 100 reviewers of Bloomfire have provided feedback on this feature.

As reported in 100 Bloomfire reviews. Offers notifications when new posts have been made in a tag a user is subscribed to or when someone has answered their question.

Integrates with other popular software in a business's stack. 65 reviewers of Bloomfire have provided feedback on this feature.

Integrates with other knowledge repositories in the business to help users find answers to their questions 26 reviewers of Bloomfire have provided feedback on this feature.

Allows the Q&A platform to be embedded onto an external website, usually for customer service purposes This feature was mentioned in 24 Bloomfire reviews.

As reported in 26 Bloomfire reviews. Gives users advanced formatting options when posting questions and answers, such as a content editor, media uploads, mentions, and embeddable third-party content

Tracks key metrics related to content and members 26 reviewers of Bloomfire have provided feedback on this feature.

Based on 86 Bloomfire reviews. Provides pre-made templates for wiki pages and knowledge articles.

Based on 101 Bloomfire reviews. Allows users to leave feedback within a wiki page or knowledge article.

Allows users to see version history and return to previous versions of wiki pages. This feature was mentioned in 92 Bloomfire reviews.

As reported in 74 Bloomfire reviews. Displays knowledge articles to be arranged in a decision tree.

Detects any creation of already existing knowledge pages and alerts user This feature was mentioned in 51 Bloomfire reviews.

Based on 53 Bloomfire reviews. Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio

Based on 92 Bloomfire reviews. Provides data on wiki page and knowledge article use.

As reported in 100 Bloomfire reviews. Allows administrators to provide permissions and gate pieces of content based on role.

Based on 110 Bloomfire reviews. Offers additional tools that facilitate knowledge sharing and collaboration.

Notifies users when changes occur. This feature was mentioned in 107 Bloomfire reviews.

Offers AI-based search capabilities 60 reviewers of Bloomfire have provided feedback on this feature.

Based on 51 Bloomfire reviews. Allows users to capture knowledge from the web

Allows knowledge pages to be organized into sections and subsections as needed This feature was mentioned in 56 Bloomfire reviews.

Integrated with other tools to faciliate the sharing of information 47 reviewers of Bloomfire have provided feedback on this feature.

Based on 53 Bloomfire reviews. Integrates with other knowledge repositories in the business

Enables the creation of an internal repository of knowledge articles This feature was mentioned in 85 Bloomfire reviews.

Provides workflows for writing, editing, approving, and publishing knowledge article content This feature was mentioned in 69 Bloomfire reviews.

Helps users understand which knowledge articles are working and identifies areas of improvement This feature was mentioned in 67 Bloomfire reviews.

Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query 85 reviewers of Bloomfire have provided feedback on this feature.

Based on 74 Bloomfire reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles

Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues This feature was mentioned in 65 Bloomfire reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

As reported in 18 Bloomfire reviews. Condenses long documents or text into a brief summary.

Improves performance based on feedback and experience 12 reviewers of Bloomfire have provided feedback on this feature.

As reported in 12 Bloomfire reviews. Engages in human-like conversation for task delegation

Based on 12 Bloomfire reviews. Anticipates needs and offers suggestions without prompting