Bigin by Zoho CRM Reviews & Product Details

What I like best about Bigin by Zoho CRM is how simple and clean the interface is. I just started using it for my consulting business, and the setup was surprisingly easy. The pipeline view makes it really clear where each lead or client stands, and I didn’t feel overwhelmed trying to learn the system. It feels organized without being complicated, which is exactly what I needed as a small business owner. Review collected by and hosted on G2.com.

Since I’m still new to the platform, I’m still exploring some of the more advanced features. At first, it took me a little time to understand how to customize certain fields and workflows the way I wanted. I would love to see even more beginner-friendly walkthroughs for first-time users, but overall the learning curve hasn’t been too bad. Review collected by and hosted on G2.com.

Zoho Bigin has been very helpful for me to distributing the leads to my sales team on an automation Review collected by and hosted on G2.com.

When I need to add the users in my account I need to purchase the same plan like mine when there is no need to the user for higher plan Review collected by and hosted on G2.com.

We chose Zoho Bigin for a few simple reasons. First, it's genuinely easy to use our sales team picked it up quickly without needing heavy training. Second, the pricing is reliable and fits well for a growing business like ours, without the complexity or cost of larger CRM systems. And most importantly, it connects seamlessly with Zoho Books, so our sales and accounting data stay in sync no double entry, no manual reconciliation. For a business like Action8 that's scaling and opening a new branch in Riyadh, having sales and finance talk to each other automatically has made a real difference. Review collected by and hosted on G2.com.

nothing

it good esasy to use so every thing is good Review collected by and hosted on G2.com.

Bigin by Zoho CRM is incredibly easy to set up and use, even for small teams with no technical background. The pipeline management feature is intuitive and visually clear, making it easy to track deals at every stage. I love how it integrates seamlessly with other Zoho products and popular tools like Google Workspace and Outlook. The mobile app is also very responsive and lets me manage my contacts and pipelines on the go. Overall, it offers great value for the price, especially for small businesses looking for a capable yet affordable CRM solution. Review collected by and hosted on G2.com.

The reporting and analytics features could be more advanced — they feel a bit basic compared to full-scale CRMs. Additionally, customization options for fields and workflows are somewhat limited, which can be a challenge as the business grows. Customer support response times can occasionally be slow, and some integrations with third-party tools outside the Zoho ecosystem require extra setup. It would also be helpful to have more automation capabilities built into the base plan. Review collected by and hosted on G2.com.

Bigin by Zoho CRM provides a simplified platform that focusses on a streamlined sales pipeline and is ideal for small to medium size businesses. The customization is easy and workflows reduce duplication and unnecessary manual entry of new leads, detailed contact information and marketing / sales follow-up. Onboarding is easy and Bigin support is excellent, providing a personalized and knowledgeable experience. Bigin by Zoho CRM is also part of the Zoho ecosystem of business application making it easy to integrate with expanded business features (ie. you can easily migrate to Zoho CRM Plus for more enterprise features designed for large business needs).

Key Features are:

Automation of lead capture and sales / marketing follow-up.

Easy customization of your sales process and CRM data.

Easy to use interface for both mobile and desktop

Reliable software that is easy to use and no down-time

Integrations with Zoho apps and 3rd party apps

Excellent technical support that is personalized to your business

Reduced cost for CRM without losing features.

I highly recommend Bigin by Zoho CRM Review collected by and hosted on G2.com.

Bigin CRM is best suited for small to medium size businesses with a focus on capturing new leads and sales progress (deal progression). Great introduction to using a CRM for those who haven't used a CRM in the past.

Less appropriate for large enterprises with more complex business needs Review collected by and hosted on G2.com.

It's simple, easy to set up, and offers calling and email capabilities. I do like the email templates which should make it easy to send introduction emails to my contacts. I also like that there is an app which I can use when I am on the go. Review collected by and hosted on G2.com.

I think the calls feature should be more prominent. I have to click through several screens just to see a record of all the calls both inbound and outbound. Review collected by and hosted on G2.com.

Recently, our small business needed a better way to manage a growing volume of clients, so we turned to the Bigin by Zoho platform. We really liked its minimalist interface, the number of functions that can be customized, and how its workflows connect to help us monitor and track everything more easily. We highly recommend it—it’s worth trying and putting into operation. Review collected by and hosted on G2.com.

If you need a more robust platform, you may find it a bit limited when it comes to the number of users it supports. Review collected by and hosted on G2.com.

Bigin by Zoho CRM is an outstanding solution for freelancers and small to medium-sized enterprises (SMEs). What I like best is how incredibly easy it is to set up and start using immediately; unlike more complex CRMs, it doesn't require a steep learning curve. The interface is intuitive, making it simple to manage contacts and track deals through the pipeline. It offers exactly the right balance of features without being overwhelming, providing a streamlined workflow that significantly boosts productivity for smaller teams. Review collected by and hosted on G2.com.

While Bigin is very easy to integrate with Google Workspace, I feel that some of the synchronization features could be even more advanced. For instance, more granular control over how specific data fields map between Google Contacts and the CRM would be a great addition. It works well for basic needs, but as a power user, I would love to see deeper automation options within the Google ecosystem to further minimize manual data entry. Review collected by and hosted on G2.com.

simple, clean interface backed by a big name where everything is expected to work smooth. i tried others where too much was going at the same time. it made the system confusing. Review collected by and hosted on G2.com.

i don't see any downside to using bigin. only that may be once we grow we might need more features that we may have to zoho crm. Review collected by and hosted on G2.com.

What I like most about Bigin is its simplicity. The pipeline view is very intuitive and makes it easy to track leads and follow-ups without any confusion. The mobile app is smooth and helps us update stages, add notes, and manage client conversations on the go. It gives us the structure of a proper CRM without unnecessary complexity, which is perfect for a small team. Review collected by and hosted on G2.com.

There’s very little to dislike, but I’d like to see more flexibility in automation and reporting as the business grows. Some advanced workflows and deeper dashboard customization would be helpful. That said, Bigin is clearly designed to stay simple, and for most small teams, it works very well as it is. Review collected by and hosted on G2.com.