Bigin by Zoho CRM Reviews & Product Details

I love that Bigin eliminates the complexity of traditional CRMs. Its clean interface allows me to focus on what's important: managing families, not sales. Review collected by and hosted on G2.com.

Sometimes it is difficult to adapt native terminology (such as 'Deals' or 'Sales') to non-commercial processes, like admission to an educational institution. It would be great to have predefined industry templates to change the language easily. Review collected by and hosted on G2.com.

What I like most about Bigin is how easy it is to set up and start using without spending weeks on training. The pipeline view is clean and makes it simple to track every lead from the first enquiry to closing the deal. Creating follow-up tasks, scheduling calls, and updating lead stages takes only a few clicks, so the sales team spends more time talking to prospects instead of managing the CRM. Review collected by and hosted on G2.com.

The biggest limitation is that Bigin starts to feel restrictive as the sales process becomes more advanced. Workflow automation is basic compared to larger CRM platforms, and reporting options are limited when you need detailed sales performance or conversion analysis. Review collected by and hosted on G2.com.

I work as a Dietician and Nutritionist, manage a homeopathy clinic Where I handle patient consultations and follow ups, and also create health education content online where people reach out to me. What I like best about Bigin is that it keeps things simple but still gives proper control over my daily work. The pipeline view is very useful for me, I can see each patient in different stages like consultation, diet plan, and follow up, so I don’t miss anything. It is not complicated like other CRM tools, I did not feel confused while using it, everything is clear and easy to manage.

i also like that I can keep Notes, set follow up tasks, and track communication in the same place. This helps me during busy hours because I don’t have to check different apps or remember everything manually. It supports my daily work without adding extra load.

Another good thing is that it works smoothly and does not feel heavy. Features are focused and practical, not too many unnecessary options. It fits well for my type of work where I need simple tracking, follow ups, and basic management in one place. Overall it feels more practical and easy compared to bigger CRM tools which are too complex for daily use. Review collected by and hosted on G2.com.

I noticed customization feels a bit limited when I try to make very specific changes, like adjusting layout or fields exactly the way I want. For normal daily use it works fine, but for more detailed control it can feel a little restricted. Also on mobile it works well for basic use, but sometimes checking or editing full details on a small screen feels a bit less comfortable, especially when there are more entries. Apart from these small points, it works smooth and supports regular work without any major issue. Review collected by and hosted on G2.com.

We recently started using Zoho Bigin CRM for managing enquiries and student interactions at Sankhyiki, and the experience so far has been very smooth.

What we really like about Bigin is its simplicity. Unlike many CRMs that feel complicated and overwhelming, Bigin is extremely easy to set up and start using. The pipeline view makes it very intuitive to track leads from enquiry to conversion, which is very helpful for an education business like ours where we deal with a large number of student queries.

Another great aspect is the integration capabilities with email and other Zoho tools, which makes communication and follow-ups much more organized. The interface is clean, responsive, and easy for the team to adopt without requiring extensive training.

Overall, Zoho Bigin is a great CRM solution for small and growing organizations that want a powerful yet simple system to manage their leads and customer interactions.

Looking forward to exploring more features as we continue using it. Review collected by and hosted on G2.com.

As the team grows, it would be helpful to have more advanced integrations and automation features available directly within Bigin without needing to move to a more advanced CRM. Review collected by and hosted on G2.com.

I’ve been using Bigin by Zoho CRM to manage inquiries, trial lessons, follow-ups, teachers, and customer communication for my music school. The user interface is clean, intuitive, and easy to learn. The pipeline view provides an excellent overview of all leads and customer activities.

The integration with email and other Zoho applications works well and helps centralize communication. Performance is fast and reliable, even when managing a large number of contacts and deals.

One of the biggest advantages is the value for money. Compared to larger CRM solutions, Bigin offers the essential CRM features at a very affordable price, making it ideal for small businesses.

The onboarding process was straightforward, and the available help resources made setup easy. The AI and automation features are useful for improving productivity, although some advanced functions are available only in higher-tier plans.

Overall, Bigin strikes an excellent balance between simplicity, customization, and affordability. It has helped me organize my sales process, improve follow-ups, and ensure that no customer inquiry gets overlooked. Review collected by and hosted on G2.com.

Some advanced features, reporting options, and automations are only available in higher-tier plans. I would also like more flexibility in customizing layouts, views, and data presentation within the pipeline. Review collected by and hosted on G2.com.

What I like most about Bigin by Zoho CRM is how simple and practical it feels from day one. I didn’t have to spend time figuring things out it just helped me organise my outreach and keep track of conversations without the usual clutter. The pipeline view, in particular, made it easy to see where things stand and what needs follow-up, which honestly brought a lot more clarity to my day-to-day work. Review collected by and hosted on G2.com.

One thing I felt with Bigin by Zoho CRM is that it can feel a bit limited once your work grows beyond basic tracking. It does the essentials really well, but when I needed more detailed insights or customization, I found myself going back to other tools alongside it. Review collected by and hosted on G2.com.

I like how Bigin by Zoho CRM helps me manage inventories of properties for resale and maintain a list of prospects. I can create various pipelines depending on location or property type, which is really handy. It's made following up way easier and addressed the issues I had with inventory tracking and task reminders before. I also appreciate the accessibility on the mobile app, which makes my life really helpful. The initial setup was very easy and self-guiding, especially with the sample videos. Review collected by and hosted on G2.com.

The improvements can be on the UI. I would say on the color coding and the brightness. At times, it becomes difficult to identify the various sections. Review collected by and hosted on G2.com.

We have discovered that Bigin by Zoho is a very intuitive and simple to deploy and run application compared with other CRM technologies.

I like the pipeline based interface, which ensures seamless lead tracking, and contracts or deals management

Bigin by Zoho makes most kf our CRM operations more automated, reducing the manual struggles of handling different workflows

Begin by Zoho demonstrates high affordability, where even start ups find the tool sustainable and attainable.

The integration efficiency that Bigin by Zoho provides is impressive and we don’t need a third party to help us connect it with other Zoho apps Review collected by and hosted on G2.com.

Despite Bigin being a simplified CRM application, some advanced enterprise level capabilities are missing and needs to be included

The app feels basic, unqble to handle complex sales processes Review collected by and hosted on G2.com.

The interface is clean and user-friendly, making it easy for our team to stay organized and track sales opportunities. We especially appreciate the workflow automation, email integration, and customizable pipelines, which have helped streamline our daily processes and improve follow-up with customers. Review collected by and hosted on G2.com.

Reporting and analytics are fairly basic compared to more advanced CRM platforms.

As your business grows, you may outgrow some of Bigin's features and need to upgrade to a more robust CRM. Review collected by and hosted on G2.com.

I really appreciate Bigin by Zoho CRM for its simplicity and easy pipeline management, which helps us handle leads efficiently. The automation features are fantastic, as they reduce manual work by managing reminders and follow-ups automatically. Its simple interface makes it easy for the whole team to use without much training. The initial setup was effortless, allowing us to get started quickly without extensive training or technical support. Using Bigin along with WhatsApp, email tools, and other Zoho applications helps manage communication and customer data more efficiently in one workflow. Switching from spreadsheets and scattered tools to Bigin made our process much more organized and efficient. It's also affordable and very effective for managing leads and the sales process for small to medium-sized teams. Review collected by and hosted on G2.com.

Some advanced customization and reporting features could be improved, especially for businesses with more complex sales processes. Review collected by and hosted on G2.com.