BigCommerce Reviews & Product Details

Your business was never one-size-fits-all. BigCommerce, powered by Commerce, is a flexible, open commerce platform built to match. Run hosted, headless, or fully composable — and power both B2C and B2B storefronts from a single back end, without compromise. Design visually with an advanced drag-and-drop editor or go deeper with full API and code access, convert more with an optimized one-page checkout, and get paid your way with 20+ embedded payment providers and 130+ payment solutions — with no extra fees. With 1,200+ apps and 600+ integrations, BigCommerce powers growth across B2C and B2B, including BMW, The RealReal, UPLIFT Desk, Mizuno, and AS Colour. Check out success stories from businesses like yours, visit: https://www.bigcommerce.com/case-study/

Seller

Commerce

Discussions

BigCommerce Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish, Swedish, Ukrainian, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Talal Salameh

Used by Upwork and 2 others

Beta

Pricing

Pricing provided by BigCommerce.

Standard

$39.00

Flat Rate Per Month

View More Pricing Information

BigCommerce Integrations

(21)

Verified by BigCommerce

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BigCommerce Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is BigCommerce, and what problem is it built to solve?

BigCommerce is used to build and run online stores, helping businesses present products online and manage orders through an e-commerce platform.

What company sizes and industries is BigCommerce the best fit for?

BigCommerce’s strongest fit in practice is among small businesses, with a notable mid-market presence. Retail stands out as an industry, alongside manufacturing and consumer goods/apparel.

Company size — Small business: The clearest size cluster among positively rated users.
Company size — Mid-market: Also represented among positively rated users.
Industry — Retail: The most prominent industry cluster.
Industry — Manufacturing, consumer goods, and apparel: Other recurring industry groups.

How long does it take to implement BigCommerce across a team?

Implementations most often fall in the 1–3 month range, though simpler launches can take less time and more involved projects can take longer.

Time to go live	Relative frequency
1–3 months	Most common reported range
Under 1 month	Also frequently reported
3–6 months	Another recurring range
6–12 months	Reported for some implementations

What customer support options does BigCommerce provide, and how do users find the overall support experience?

BigCommerce provides round-the-clock live-rep support, with help also available by phone, chat, and email/help desk. The support experience is often described as responsive, knowledgeable, and helpful in resolving setup questions and technical issues, though some users report delays or difficulty getting a lasting resolution.

What is the experience like for teams switching to BigCommerce from another tool?

Switches to BigCommerce often came from platforms such as Magento and WooCommerce, as well as hosted tools like Shopify and Volusion. The move was commonly driven by a desire for more built-in commerce functionality, stronger integrations, easier administration, or less maintenance of the underlying platform. Users describe smoother day-to-day management and fewer developer dependencies after moving, but custom storefront work and integrations can still require technical help, and the transition is not always straightforward.

What tools and platforms does BigCommerce integrate with, and how do these integrations help users get more value from the product?

BigCommerce offers 22 integrations. Users connect it with tools for marketing, analytics, payments, tax, and customer engagement, helping bring store activity and business workflows together.

Marketing and analytics: Google Analytics, HubSpot Marketing Hub, Klaviyo, and Mailchimp.
Payments and tax: PayPal Braintree and Avalara.
Customer engagement and reviews: LiveChat and Yotpo.

In daily use, these connections can link orders and inventory with other business systems, support marketing and sales-tax workflows, and make it easier to track store performance without handling every task separately.

What features or capabilities could make BigCommerce even more useful?

BigCommerce could be more useful with more flexible storefront design and smoother workflows for managing products and orders. Recurring improvement requests include:

Make the page builder more intuitive, with stronger drag-and-drop controls and better mobile-specific design options.
Expand native capabilities and integration choices so common workflows rely less on paid apps or custom development.
Make reporting more detailed and cover more specialized needs, such as return and refund reporting.
Improve bulk product management and add flexibility for shipping rules, product variants, and multi-store operations.

G2 reviews are authentic and verified.

Here's how.

Jose G.

Brand Specialist

Mid-Market (51-1000 emp.)

5/1/2025

"Great software for my store!"

5/5

What do you like best about BigCommerce?

Ease of use to list my products and manage. Very easy to understand and anyone can use. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Custom options can't be done. I would like some things moved around or set custom boxes and it makes it complicated. Review collected by and hosted on G2.com.

Laijun Jennie X.

Workplace Coordinator

Mid-Market (51-1000 emp.)

2/11/2025

"Super useful in growing your businesses"

4.5/5

What do you like best about BigCommerce?

It provides a lot of integration for ecommerce and I am able to get support whenever I can. The implementation is easy as clicking a few buttons and is super fast. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

NOthing,it works great and nothing needs much improvement Review collected by and hosted on G2.com.

omar v.

customer care

Mid-Market (51-1000 emp.)

12/6/2024

"great tool to process a purchase and help consumers"

5/5

What do you like best about BigCommerce?

everything is very simple to use it and make the ability to help consumer to find any purchase they made Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

nothing i think is alright how it is and simple Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

2/5/2025

"Diverse Service for eCommerce Users"

3/5

What do you like best about BigCommerce?

One of the things that I like about BigCommerce is that it provides a lot of integrations for ecommerce. And I'm able to access to support whenever I need help with something. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

I think one of the things that I'm not a super fan of BigCommerce is the fact that I'm not able to immediately see the pricing, I would like to have an estimate before giving my information. Review collected by and hosted on G2.com.

Steven H.

Owner

Small-Business (50 or fewer emp.)

8/13/2024

"Easy to use website building platform"

4.5/5

What do you like best about BigCommerce?

The cost and customizable website building platform that a small business to get a online presences started. It's SEO functionality for each page has been very helpful in building website traffic. The tech support is very responsive in helping to resolve any questions or issues you may have. I am not very tech savvy so this platform helps me complete a goal for my business without paying ridiculous amounts of money to accomplish what I need. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

The customer groups should be across all tier levels, as well as save cart feature. Review collected by and hosted on G2.com.

Gaurav G.

AEM Developer

Mid-Market (51-1000 emp.)

3/6/2025

"Very practical and scalable"

4.5/5

What do you like best about BigCommerce?

How easy it is to learn and start working as training new employees could be challenging Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Had few issues with connecting with service but it is better than alot of other software companies Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Mid-Market (51-1000 emp.)

Originally submitted 8/31/2023

"easy to use ecommerce platform"

4.5/5

What do you like best about BigCommerce?

Easy to manage contents pricing in inventory Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

More connection apps. Although there’s a lot to select from. Review collected by and hosted on G2.com.

Shawn C.

Operations Administrator

Small-Business (50 or fewer emp.)

Originally submitted 4/17/2024

"Very User Friendly, Robust Functionality, And Great SEO"

5/5

What do you like best about BigCommerce?

The SEO is setup really well to customize the URL's and also 301 redirects when things are altered. Fast store themes. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

Minimal app choices and some are way too expensive. Would like to see more of a robust app store such as Shopify. Review collected by and hosted on G2.com.

What problems is BigCommerce solving and how is that benefiting you?

I like the V3 product layout way better than V2. Everything is on 1 page so makes it easier to find things that need to be filled out or edited. Makes listing products faster and easier. I also recently saw the new import/export products setup and I am glad to see this as I'm not a fan of the old setup. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

3/31/2025

"BigCommerce"

4/5

What do you like best about BigCommerce?

I like the ease that it brings to and for companies. Working on the backend helping companies do the grunt work while they focus on their customer service or other aspects of their business that needs improvement. Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

I haven't had a bad experience yet so I can't really say something I dislike at this time. Review collected by and hosted on G2.com.

Jennifer D.

CFO, CO OWNER

Small-Business (50 or fewer emp.)

Originally submitted 4/23/2024

"Perfect for SEO"

5/5

What do you like best about BigCommerce?

It's extremely streamlined and user friendly. I really like the one page add product template that allows everything to be done on one screen. The ability to sync my product catalog to Google shopping has been a huge game changer for our company. Honestly I have no plans to leave BigCommerce! Review collected by and hosted on G2.com.

What do you dislike about BigCommerce?

The mobile inventory could be easier. I have to use desktop version to adjust inventory which can be time consuming. Review collected by and hosted on G2.com.