--- title: BigCommerce Reviews meta_title: 'BigCommerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 581 reviews by the users' company size, role or industry to find out how BigCommerce works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 581 scale: '5' date_modified: '2026-07-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # BigCommerce Reviews **Vendor:** Commerce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 581 ## About BigCommerce Your business was never one-size-fits-all. BigCommerce, powered by Commerce, is a flexible, open commerce platform built to match. Run hosted, headless, or fully composable — and power both B2C and B2B storefronts from a single back end, without compromise. Design visually with an advanced drag-and-drop editor or go deeper with full API and code access, convert more with an optimized one-page checkout, and get paid your way with 20+ embedded payment providers and 130+ payment solutions — with no extra fees. With 1,200+ apps and 600+ integrations, BigCommerce powers growth across B2C and B2B, including BMW, The RealReal, UPLIFT Desk, Mizuno, and AS Colour. Check out success stories from businesses like yours, visit: https://www.bigcommerce.com/case-study/ ## BigCommerce Pros & Cons **What users like:** - Users value the **ease of use** of BigCommerce, highlighting its straightforward setup and seamless integration capabilities. (40 reviews) - Users commend the **top-notch customer support** of BigCommerce, appreciating their responsiveness and dedication to needs. (21 reviews) - Users enjoy the **easy integration** features of BigCommerce, seamlessly connecting with various systems and tools. (14 reviews) - Users praise BigCommerce for its **user-friendly interface and built-in features** , making online store creation seamless and effective. (12 reviews) - Users value the **easy app integration** of BigCommerce, enhancing their store management and analytics capabilities effortlessly. (11 reviews) - Users praise BigCommerce for its **exemplary customer service** , highlighting quick and effective issue resolution without long wait times. (11 reviews) - Users value the **easy setup** of BigCommerce, finding it user-friendly and efficient for building online stores. (11 reviews) - E-commerce Services (9 reviews) - User Interface (9 reviews) - Reliability (7 reviews) **What users dislike:** - Users experience **limited customization** options in BigCommerce, hindering their ability to tailor their store effectively. (12 reviews) - Users find BigCommerce **expensive** , suggesting that lower pricing would enhance accessibility and customer satisfaction. (11 reviews) - Users struggle with **difficult customization** , facing limited options for personalizing their BigCommerce experience effectively. (9 reviews) - Users face **customization difficulties** with BigCommerce, struggling to achieve unique designs and features for their stores. (7 reviews) - Users face **limited features** on BigCommerce, often needing third-party apps and significant customizations, leading to switching platforms. (7 reviews) - Users find the **missing features** in BigCommerce frustrating, requiring reliance on third parties or custom builds. (6 reviews) - Developer Dependency (5 reviews) - Learning Curve (5 reviews) - Users find BigCommerce **not user-friendly** , facing a steep learning curve and complicated mobile inventory management. (5 reviews) - Integration Issues (4 reviews) ## BigCommerce Reviews ### 1. Great Ecommerce Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben C. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about BigCommerce?** Ease of use, ever expanding app marketplace. If there's something you want to do that Bigcommerce doesn't do out of the box, there is probably an app that does it. Customer support is absolutely top notch. Always friendly and very knowledgeable. Implementation was handled by our developer but it has been a breese to use ever since. **What do you dislike about BigCommerce?** Not as customizable as we'd like on certain features. It's good that you can get an app to do what you want, but then you have to pay for that app to do what should be done natively. Also the gift card system leaves a lot to be desired. **What problems is BigCommerce solving and how is that benefiting you?** Bigcommerce allows us to provide a straightforward shopping solution to our customers. The ease of use on the customer side has resulted in more repeat customers. ### 2. A Complete E-commerce Solution for Growing Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about BigCommerce?** Ease of use aside, Big Commerce has been an invaluable part of our growth. Its integration capabilities have been deployed seamlessly across a myriad of apps including Klaviyo, Search Spring and a multitude of other automation tools employed across the site which has been crucial in our being a low cost model. The platforms open API enables easy customisation allowing us a much clearer insight into customer behaviour and internal business performance. several features of BigCommerce have directly contributed to our business growth. The platform’s scalability, with its ability to handle high-volume transactions without sacrificing speed or performance, has been a game-changer as our business has expanded. Its inbuilt SEO tools and mobile optimization features have significantly improved our online visibility and search rankings. Plus, with BigCommerce’s advanced product management features and automation capabilities, we’ve been able to manage inventory and orders efficiently, helping us scale without increasing our team size an increasing costs. **What do you dislike about BigCommerce?** No issues thus far at all. A very responsive local team in case of any issues. **What problems is BigCommerce solving and how is that benefiting you?** Big Commerce is our soruce of truth and the platform has been perfect for a low margin - high volume business like ours. Cost aside, we run our business on a split system with Big Commerce and an ERP platform. Big Commerce has proven tpo be easier to use for the team. ### 3. Good start, but has growing competition which limits features and freedom **Rating:** 3.5/5.0 stars **Reviewed by:** Ivan M. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about BigCommerce?** Integrates well with 3rd parties such as Google Analytics and various Microsoft extensions. Easy and effective statistics generation. The platform is easy to use and list/buy products. **What do you dislike about BigCommerce?** Doesnt have as much control over pricing. Difficulties logging in with duo-authentication / difficult process for changing password after forgetting it. Customer support lacking. **What problems is BigCommerce solving and how is that benefiting you?** BigCommerce is helping us reach out to a greater amount of customers that don't necessarily overlap with other commercial sa-as companies such as Shopify or Woocommerce. It helps us gain exposure across the market. ### 4. Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Duane L. | Administrator and Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about BigCommerce?** Running a business and an online store is much less stressful using Bigcommerce, I have used Volusion and Shopify, and the most valued service that Bigcommerce offers that is next to none in comparison is the ability to reach out to their qualified tech support team for assistance whenever I am snagged by an issue I found or created. Having live tech support just a phone call away is very comforting on a busy day when you don't always have time to search for the correct documentation to help you solve a problem. Our customers also benefit from this service as it reduces the chance of downtime and errors during their shopping experience with us. I enjoy the shared variants that allow us to reduce product listing data and ease of updating any changes to the function of how the variants are displayed and the ability to create custom rules for a specific variant such as price difference when selected. **What do you dislike about BigCommerce?** Some of the backend functions like not being able to tag customers with a visual color-coded rating system to easily identify customers by their known customer service history - Good Egg Bad Egg. There are a few other things but they are small in the scheme of what makes Bigcommerce our preferred e-commerce platform. **What problems is BigCommerce solving and how is that benefiting you?** Helping us reach out to a global customer base and live human tech support is always there to help. ### 5. Great ecommerce Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher A. | IT Technical Support Specialist , Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about BigCommerce?** Very robust Bigcommerce platform that is a great base with many many vendors out there that extend the platform. **What do you dislike about BigCommerce?** Some items should not require a plugin, such as products in multiple categories needing a plugin to be able to be sorted in each Category. No backups included, need another plugin for that, etc **What problems is BigCommerce solving and how is that benefiting you?** Bigcommerce allowed us to sell to different channels of consumors , such as B2C and also B2B. They have a modern architecture in the backend which makes it easily trainable for users. The ability to use plugins to allow roll backs and such gives you piece of mind that if you mess up you can roll something back. There online live chat support has been very helpful and in most cases if I have to submit a ticket, it is answered that same day with a real answer not some copy and paste. ### 6. I use BC daily for my online store front and checkout **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about BigCommerce?** Inntuitive program, easy to navigate, and the customer service and tech help is top notch. **What do you dislike about BigCommerce?** Coupon codes don't always work so we have to manually refund people. **What problems is BigCommerce solving and how is that benefiting you?** Offering free shipping to our customers on different levels when meeting requirements. ### 7. Great software for my store! **Rating:** 5.0/5.0 stars **Reviewed by:** Jose G. | Brand Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about BigCommerce?** Ease of use to list my products and manage. Very easy to understand and anyone can use. **What do you dislike about BigCommerce?** Custom options can't be done. I would like some things moved around or set custom boxes and it makes it complicated. **What problems is BigCommerce solving and how is that benefiting you?** They're solving an issue with reviews but they're doing an excellent job keeping me posted. ### 8. Super useful in growing your businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Laijun Jennie X. | Workplace Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about BigCommerce?** It provides a lot of integration for ecommerce and I am able to get support whenever I can. The implentation is easy as clicking a few buttons and is super fast. **What do you dislike about BigCommerce?** NOthing,it works great and nothing needs much improvement **What problems is BigCommerce solving and how is that benefiting you?** I use it to find agents to source for my products, its a one stop platform that allwos me to streamline that process and help me scale quicker. I am able to add payment gateways,marketplaces, crm tools all in one place ### 9. great tool to process a purchase and help consumers **Rating:** 5.0/5.0 stars **Reviewed by:** omar v. | customer care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about BigCommerce?** everything is very simple to use it and make the aility to help consumer to find any purchase they made **What do you dislike about BigCommerce?** nothing i think is alright how it is and simple **What problems is BigCommerce solving and how is that benefiting you?** helping me with consumer they hace problems to process payments or they want to process a payment also make to follow the packege and help me to provide customer with a great answer when they seeking what happen with a purchase they made ### 10. Diverse Service for eCommerce Users **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about BigCommerce?** One of the things that I like about BigCommerce is that it provides a lot of integrations for ecommerce. And I'm able to access to support whenever I need help with something. **What do you dislike about BigCommerce?** I think one of the things that I'm not a super fan of BigCommerce is the fact that I'm not able to immediately see the pricing, I would like to have an estimate before giving my information. **What problems is BigCommerce solving and how is that benefiting you?** BigCommerce is primarily helping me solve how to get started with my eCommerce business, such as providing all the tools I need to get started. As a mere user, I feel that this is a good start for providing me with what I need. ### 11. Easy to use website building platform **Rating:** 4.5/5.0 stars **Reviewed by:** Steven H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about BigCommerce?** The cost and customizable website building platform that a small business to get a online presences started. It's SEO functionality for each page has been very helpful in building website traffic. The tech support is very responsive in helping to resolve any questions or issues you may have. I am not very tech savvy so this platform helps me complete a goal for my business without paying ridiculous amounts of money to accomplish what I need. **What do you dislike about BigCommerce?** The customer groups should be across all tier levels, as well as save cart feature. **What problems is BigCommerce solving and how is that benefiting you?** I was using a pre made cookie cutter website before switching to bigcommerce. Now I have better website traffic and more growth room, plus customization to help set us apart from others. ### 12. Very practical and scalable **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurav G. | AEM Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about BigCommerce?** How easy it is to learn and start working as training new employees could be challenging **What do you dislike about BigCommerce?** Had few issues with connecting with service but it is better than alot of other software companies **What problems is BigCommerce solving and how is that benefiting you?** While building client specific needs it helps as it is a all around software and easily integratable with both the existing modules. ### 13. easy to use ecommerce platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about BigCommerce?** Easy to manage contents pricing in inventory **What do you dislike about BigCommerce?** More connection apps. Although there’s a lot to select from. **What problems is BigCommerce solving and how is that benefiting you?** easy to use ecommerce platform. ### 14. Very User Friendly, Robust Functionality, And Great SEO **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn C. | Operations Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about BigCommerce?** The SEO is setup really well to customize the URL's and also 301 redirects when things are altered. Fast store themes. **What do you dislike about BigCommerce?** Minimal app choices and some are way to expensive. Would like to see more of a robust app store such as Shopify. **What problems is BigCommerce solving and how is that benefiting you?** I like the V3 product layout way better than V2. Everything is on 1 page so makes it easier to find things that need to be filled out or edited. Makes listing products faster and easier. I also recently seen the new import/ export products setup and i am glad to see this as i'm not a fan of the old setup. ### 15. BigCommerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about BigCommerce?** I like the ease that it brings to and for companies. Working on the backend helping companies do the grunt work while they focus on their customer service or other aspects of their business that needs improvement. **What do you dislike about BigCommerce?** I haven't had a bad experience yet so I can't really say something I dislike at this time. **What problems is BigCommerce solving and how is that benefiting you?** The way websites are set up and the ease of navigation. Making sites more user friendly. ### 16. Perfect for SEO **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer D. | CFO, CO OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about BigCommerce?** It's extremely streamlined and user friendly. I really like the one page add product template that allows everything to be done on one screen. The ability to sync my product catalog to Google shopping has been a huge game changer for our company. Honestly I have no plans to leave BigCommerce! **What do you dislike about BigCommerce?** The mobile inventory could be easier. I have to use desktop version to adjust inventory which can be time consuming. **What problems is BigCommerce solving and how is that benefiting you?** The template are well coded and lack any real issues for indexing our pages. They seem to work well for Googles Core Web Vitals, which as anyone knows it substantial! ### 17. Complicated to make pages **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about BigCommerce?** I like the organisation o the platform and how easy it is to preview a file **What do you dislike about BigCommerce?** There are not as many possibilities to play around and modify the look of the pages, and sometimes I find it difficult to make them unique and fit the pictures. **What problems is BigCommerce solving and how is that benefiting you?** Having 3 ully fonctionnal website all transalted and personalized to different countries ### 18. BigCommerce's B2B and Multi-Store Features Shine, the biggest advantage for a SaaS Commerce platform **Rating:** 4.5/5.0 stars **Reviewed by:** 🏃 Brent W P. | Member | Membership Chair at Entrepreneurs'​ Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about BigCommerce?** Robust B2B Module with custom pricing, product catalogs, and order management A scalable and flexible platform that can grow with your business Multi-store functionality for targeted marketing and branding Excellent customer support and guidance **What do you dislike about BigCommerce?** The backend interface is a little dated Theming was a little harder to start, but eventually, we got it **What problems is BigCommerce solving and how is that benefiting you?** The high costs of Magento and the limitations of the platform led me to explore alternative e-commerce solutions. Shopify was another option we considered, but it lacked the Multistore and B2B features that are essential for our business. BigCommerce stood out as a logical choice due to its robust features, scalability, and flexibility. ### 19. If you want ecommerce at scale, BigCommerce is your best bet **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about BigCommerce?** Data migration seems to be smooth and the option to host multi-store front. It is also easier to integrate it with a visualization tool like Tableau. **What do you dislike about BigCommerce?** Pricing is not clear on the website unlike Shopify. You need to contact sales to receive a customized price quote. I'd like it better if they have listed their pricing plans clearly on their website. **What problems is BigCommerce solving and how is that benefiting you?** Multistore front and international options. ### 20. Easy-to-use platform, knowledgable support, good value **Rating:** 4.5/5.0 stars **Reviewed by:** Lynn V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about BigCommerce?** I love the easy-to-use platform! I can make my small business look great, without having a whole team of computer people doing the heavy lifting. I've been using BigCommerce since 2013, and really appreciate the value that I get, the professionalism, the support, the options of integration... pretty much everything. **What do you dislike about BigCommerce?** They had an increase in my monthly costs within the past year... I had been paying pretty much the same thing for nearly 10 years, and was a bit flustered by the increase... But, honestly, the increase was still a GREAT BUY for what you get! That was just me being fussy. **What problems is BigCommerce solving and how is that benefiting you?** They provide my small e-commerce business with a professional platform that makes my presence on the internet look great! ### 21. What a great website develops on Big Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about BigCommerce?** The ease of finding developers that are experienced with Big Commerce and the flexibility of the software environment. **What do you dislike about BigCommerce?** The difficulty of vetting the developers that I spoke with. **What problems is BigCommerce solving and how is that benefiting you?** We have a just in time business model and Big Commerce allows us to work our business model without redoing our busienss to match a software requirement. One of our prime requirements was that the software be flexibile enough to match our existing business. Big Commerce made this transition to online sales easy, not simple because we had to customize the software to meet our needs, but the software allowed us to do this. ### 22. Being using Bigcommerce since 2012 **Rating:** 4.0/5.0 stars **Reviewed by:** Jentri Q. | Co owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about BigCommerce?** Bigcommerce is giving us the tools to customize our sites and to have total control on all the interactions with customers and other businesses. Has great customer support. It's fairly easy to implement and create a website. **What do you dislike about BigCommerce?** I wish some of the native integration with Meta and Amazon would work better. **What problems is BigCommerce solving and how is that benefiting you?** Helps me integrate every aspect of our business in one place and it's reliable. ### 23. Very much flexible to work with from DEV percpective...totally reliable for SEO optimizations **Rating:** 5.0/5.0 stars **Reviewed by:** Archit . | Associate Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about BigCommerce?** Very much SEO friendly, stencil is a bomb.. **What do you dislike about BigCommerce?** No separate functionality for variant prod images **What problems is BigCommerce solving and how is that benefiting you?** Great for optimizing websites...reducing vulnerabilities...robust features with MSF..catalyst is a beast..reducing problems by implementing latest techs like NEXT JS ### 24. Severly lacking with hidden fees **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about BigCommerce?** The free templates are nicely designed. The dashboard is generally easy to navigate. **What do you dislike about BigCommerce?** Platform is extremely lacking. The whole business model is designed for you to download apps for basic functionality and therefore pay additional monthly fees. For instance, Do you want your products to randomly rotate on page refresh? Sure, you have to purchase an app to do that. Do you want set pick up in store only for specific products? Yep, you have to pay $75/month for that. Do you want realtime shipping quotes? Can't do that without an additional monthly fee. Finally, we noticed we were billed for the whole year. Unfortunately we caught it too late and they refused to refund us. So now we are stuck with a platform that won't do BASIC functionality without spending additional exorbitant fees. BigCommerce is the plague. Stay AWAY! **What problems is BigCommerce solving and how is that benefiting you?** Unfortunately BigCommerce isn't solving any of our problems nor is it benefiting us. It is in fact harming us by locking us into an entire additional year with subpar functionality. ### 25. Works well, easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about BigCommerce?** It is easy to use and works well for our basic retail business. Great support! Easy implementation from a Magento system. **What do you dislike about BigCommerce?** No as modifiable a Magento. I would like some of the Magento features but I can live without them. **What problems is BigCommerce solving and how is that benefiting you?** It is our shopping cart and sales reporting system. It integrates well with Stamps.com and our Brain Tree. ### 26. Powerful ecommerce plattform **Rating:** 4.5/5.0 stars **Reviewed by:** Luis D. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about BigCommerce?** Intuitive backend, fast updates, permanet updates on the plattform. **What do you dislike about BigCommerce?** Exporting products doesn't download all the product information such as HS code and availability info. The variation option does not update the product dimensions, which is a problem for shipping cost calculation. **What problems is BigCommerce solving and how is that benefiting you?** Allow us to take orders after hours and reach markets out of our proximity. ### 27. Good Platform With Lots of Features and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** James M. | Ecommerce Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about BigCommerce?** Bigcommerce is a really good, reliable platform that we have been using for years (we are a toy retailer). As someone who uses the software on most days of the week, I find the interface well laid out, (in my opinion) pretty easy to use, and they always seem to be improving the software. The support team are really good, and can usually help me when I need them to quickly and politely. The ability for us to be able to suggest improvements and vote on others suggestions is really good, and there have been quite a lot of things that we have wanted, implemented into the software. The app store also has tons of apps which are easy to install and use, which we have used to expand our reach to other marketplaces. Integrating with Bigcommerce this way is nice and simple. **What do you dislike about BigCommerce?** As a company with multiple stores online, I wish that Bigcommerce would add the following (because they don't have them currently): The ability to have multiple click and collect locations without the need for additional apps. The site search function is not bad, and seems to be on par with Shopify, however it would be nice for the seach to be natively more intuitive (like Doofinder) but without the need for another installation or subscriptions. Finally, I think that all features should be allowed on all tiers, rather than saving some for the moire expensive tiers. **What problems is BigCommerce solving and how is that benefiting you?** Bigcommerce has enabled us to create and maintain a good looking, professional online presence and even expand our reach and customer base. It allows us to do all of this with a very small team and limited technical expertise ( we bought a theme so that we did not need to code anything). At present, we are happy with Bigcommerce and are going to continue using it. ### 28. Satisfied 3 Year Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Ellen B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about BigCommerce?** Big Commerce has given us more functionality, allowing us to grow our online presence over the last 3 years. It is easy to use and is very reliable. **What do you dislike about BigCommerce?** It is hard to get an easy answer - you need to go to the community and "hope" someone else has raised the issue. Also, we cannot arrange our items on a page to group items together, they just populate from when they were created - this doesn't always make a great presentation on the site. It makes it harder for the customer to see all like items together. **What problems is BigCommerce solving and how is that benefiting you?** Big Commerce is totally intergrated with our Retail system Heartland. OUr prior platform did not integrate and it made much more work, and possible customer service issues. This has allowed us to concerntrate on business building things such as SEO, etc. ### 29. Good E-commerce platform **Rating:** 3.5/5.0 stars **Reviewed by:** Daniela D. | Marketing Assistant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about BigCommerce?** BigCommerce is a good e-commerce platform, it lets us have different integrations, access the analytics easily, and offer a variety of apps in the marketplace. **What do you dislike about BigCommerce?** It's not as user-friendly as I would like, and it's challenging to find developers or help specialized in BigCommerce. **What problems is BigCommerce solving and how is that benefiting you?** BigCommerce is helping with E-commerce orders, storefronts, products, marketing, and accurate analytics. ### 30. Whatever you do, don't use them. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about BigCommerce?** Genuinely nothing. After moving to Bigcommerce all my Analytics stats went backwards. **What do you dislike about BigCommerce?** I used Bigcommerce for less than a year before realizing that all my stats from my wordpress website were going downhill... fast. I've since moved my site and things are going back to normal... Then I get hit with an annual subscription fee as apparently I hadn't cancelled it correctly. I messaged support to try and get a refund but they wouldn't give the money back even though I hadn't been using their services for a few months. Looking at the reviews below it's clear that it's because people are leaving them in droves. I still get messages from Wordpress saying they're about to charge my card for this or that service that I've signed up to and forgotten about... Which gives me time to go in an cancel the service before I'm charged. I'm genuinely shocked how bad Bigcommerce is as a platform - and how bad their customer service is as well. **What problems is BigCommerce solving and how is that benefiting you?** None. I've since moved to Shopify. If you're in any doubt - never choose Bigcommerce. ### 31. an experience out of the ordinary of other popular platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Angel R. | Web developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about BigCommerce?** great ability to integrate third-party tools. support in the language of the country where the platform is used. wide variety of applications and themes in its own official store **What do you dislike about BigCommerce?** outdated base technologies, lack of characteristics that make ecommerce valid and that are characteristics that help the distribution of products in the market of the country where the platform is used **What problems is BigCommerce solving and how is that benefiting you?** resolves code issues in your official theme and dashboard. It is beginning to incorporate tools and features that are well focused on the market of the country where the platform is used, which is providing us with innovation and at the same time reliability when using the platform and its services. ### 32. Works Reliably with Sterling Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ren Y. | Managing Member. Head Gopher., Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about BigCommerce?** Simple interface. Customer support is available and knowledgable. Lots of 3rd party integration is available. I can download and upload my Customer Reviews from other websites. **What do you dislike about BigCommerce?** Not as snazzy as some other options. Other competitors may be more flashy. **What problems is BigCommerce solving and how is that benefiting you?** Selling to my Customers ### 33. Great Online Retail Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Matt M. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about BigCommerce?** The Best thing about Big Commerce is the ease of use and their support staff. **What do you dislike about BigCommerce?** Would like to see a wider range of template options with more built-in options vs. Having to add more apps etc. **What problems is BigCommerce solving and how is that benefiting you?** System seems to be faster. ### 34. E-commerce made easy for everyone. **Rating:** 4.0/5.0 stars **Reviewed by:** Erick H. | Sales Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about BigCommerce?** The simplicity of setting up prodcts. Great anylictics. **What do you dislike about BigCommerce?** No lot tracking capability for products that are batch tracked. **What problems is BigCommerce solving and how is that benefiting you?** BigCommerce made it quick and easy to upload our poructs and pictures. We get daily anltytics and sales funnel data to help grow. ### 35. AVOID if you have any Brick & Mortar Locations **Rating:** 0.0/5.0 stars **Reviewed by:** Jo B. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about BigCommerce?** Easy to set up and list products for ecommerce retail. Doesn't require any technical knowledge. **What do you dislike about BigCommerce?** If you have physical locations, please read this so you do not end up in the same situation as ours. You absolutely should NOT integrate BigCommerce with a POS. Why? Because BC will consider all your B&M sales as ecommerce sales and you will get hit with an absolutely insane monthly/annual subscription fee. They refuse to distinguish between ecomm sales and B&M sales. This will make it virtually impossible to keep track of inventory between the store(s) and your ecommerce platform, which makes it useless for any ecomm+B&M retailer. If B&M makes up any significant percentage of your revenue, look elsewhere for your ecomm platform. They claim they don't take a percentage of your sales, but their pricing structure is tiered based on sales volume, so it's just an end run around percentage-based sales. Also, there are a limited number of plugins so you are unable to easily customize with advanced features. Want advanced shipping options? Well, either pay for a very expensive plugin, or you're out of luck. You're stuck with whatever BigCommerce decides to develop, especially on the back end. Limited storefront design options available and product variation listings are pretty severly limited as to what you can do. This is all done on purpose to make it easy for non-technical people to use their platform. **What problems is BigCommerce solving and how is that benefiting you?** Allows for quick ecommerce storefront setup. Users can add products quickly and start selling. However, this all comes at a significant price financially and flexibility. ### 36. Bigcommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy M. | Owner , Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2017 **What do you like best about BigCommerce?** We find the analytics on BigCommerce very easy to use and useful especially for tracking our social media engagement during a campaign - the abandoned cart feature is also very useful. **What do you dislike about BigCommerce?** Up until now, the limitation with AfterPay but it seems like that is all about to change! **What problems is BigCommerce solving and how is that benefiting you?** Very easy control over customer info, gst reports etc and the abandoned cart feature has increased our abandoned cart sales. Great to see where are sales channels are coming from and the percentage of each to know where to direct advertising spend. ### 37. FANTASTIC!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Larry G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about BigCommerce?** Easy to use, amazing support and well designed integration with shipping and credit card services. **What do you dislike about BigCommerce?** NOTHING!!!! It is a well thought out platform. **What problems is BigCommerce solving and how is that benefiting you?** E-commerce wesbite ### 38. I was working on a website with bigcommerce **Rating:** 3.5/5.0 stars **Reviewed by:** SYED BASAR K. | Senior Executive, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about BigCommerce?** I started a jewelry website at the beginning the process was a little frustrating but as I learned I can say that they have a lot more in customization they are better than competitors like Shopify in many areas **What do you dislike about BigCommerce?** I have an issue related to payment One thing I dislike about Big Commerce is that their customer service is not good but their support is generally good via chat **What problems is BigCommerce solving and how is that benefiting you?** I have also seen Shopify their themes are pretty low but one thing big commerce solving is giving a wide variety of themes that can be customized easily overall they are smooth ### 39. BigCommerce is easy to use but lacks some customization options **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel K. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about BigCommerce?** I like many of the integrations available for BigCommerce, especially ShipStation, as that is the one I use the most. **What do you dislike about BigCommerce?** I've found it difficult to format BigCommerce for optimal use on mobile devices. There could be some better customization options for mobile editing, such as the ability to edit the desktop and mobile appearances separately. **What problems is BigCommerce solving and how is that benefiting you?** Its best use is for cataloging our company's wide variety of products and small parts for customers to look at and order. ### 40. Actual Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about BigCommerce?** What I like most about BigCommerce is the customer service it provides. It isn't like the other platforms that say they care for their consumers but only have email interface when faced with customer needs. BigCommerce is responsive and helpful with a human interaction. Not to mention that the user experience from a non-techonlogical web designer point of view is hands down the best! You combine these two things and I by far recommend this platfrom over any other platform. **What do you dislike about BigCommerce?** There isn't a thing that I dislike with BigCommerce. **What problems is BigCommerce solving and how is that benefiting you?** They allow me to have a website to push my brand into the D2C market. ### 41. Big Commerce is a great product especially used out of the box **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about BigCommerce?** Big Commerce has a lot of great features out of the box - there are many options for integrating 3rd party software, which is a very helpful thing as more and more solutions are becoming mre important and necessary for online retailers to connect and maintain. Using Big Commerce is fairly straightforward on the back end, and we have not havd many issues finding our way around the admin dashboard. Customer Support has been great - I meet monthly with our BC account rep, and he always has great feedback and advice on how we're doing, so I have found that their support has truly been of great value to us. **What do you dislike about BigCommerce?** We have experienced some pretty heavy pain points for our Wordpress headless implementation. While headless can be a great approach for some, our customizations have made our integration more difficult and much more costly than anticipated, so make sure to research this approach heavily before committing. For those using Big Commerce out of the box, the experience is going to be much smoother and I would highly recommend using the product this way (as opposed to headless) if your business does not have many unique checkout or web experience customizations. **What problems is BigCommerce solving and how is that benefiting you?** BigCommerce has made it easier for our team to maintain our product catalog and update all of our banners and web content centered around promotions and weekly sales. ### 42. Experience with Bigcommerce is tough one **Rating:** 3.5/5.0 stars **Reviewed by:** Maricon E. | Full Stack Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2024 **What do you like best about BigCommerce?** Its easy to use when you are non-technical and SEO is easy to configure **What do you dislike about BigCommerce?** It don't provide staging, have bugs and when you do importing with products **What problems is BigCommerce solving and how is that benefiting you?** BigCommerce provides straightforward payment setup and store establishment. However, theme customization can be complex. With diverse features, it's ideal for scalability and e-commerce growth. Yet, beginners might find the learning curve steep. And I cant recommend this platform for bigger stores, specially when it connects on google ads, google pmax ### 43. A powerful platform for mid to large businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Luke R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about BigCommerce?** BigCommerce is very much that - big. The possibilities are nigh on endless, particularly when partnering with a development agency specialising in BC. There's clearly a drive by BC towards empowering their merchants to go global with lots of tools to make international selling easy. The platform itself is easy to use on a day to day basis, and the customer support is excellent with quick response times and largely quick solutions. The number of integrations with third party platforms is really quite impressive offering lots of choice. **What do you dislike about BigCommerce?** Analytics could be more maleable. Sometimes the platform feels too powerful for our smaller side projects. Working with a development agency or having a developer on the team is very much required with BigCommerce - sometimes even what feel like the simplest of projects require a deep knowledge of APIs etc **What problems is BigCommerce solving and how is that benefiting you?** Offering a singular platform to host our multiple brands. While we don't currently use MultiStore Front, we are looking at this. ### 44. Overall Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about BigCommerce?** Our ecommerce business basically doubled overnight once our BigCommerce stores went live earlier this year. SEO seems to be really good, we're able to create robust product listings with plenty of quality photos, video, etc. We love the multistore platform as we have 5 websites and are able to sell across all of them with one backend experience. No downtime that has ever been noticeable. Our CSM has been very helpful. **What do you dislike about BigCommerce?** A lot of the options we need require separate subscription based apps which can add up quickly. Some difficulties customizing some of the templates. Some difficulties with some apps not being compatible with multistore. My biggest frustration is in not being able to edit orders and have the payment amount adjust- we have to cancel an entire order if a customer wants to cancel or add an item, then wait a day to issue a refund and have the customer reorder. **What problems is BigCommerce solving and how is that benefiting you?** The ability to run and sell from multiple ecommerce storefronts while managing from a single dashboard has been enormously helpful and time saving. ### 45. TYLER'S x BigCommerce ***** **Rating:** 5.0/5.0 stars **Reviewed by:** Justin D. | Director of E-commerce and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about BigCommerce?** BigCommerce has been instrumental in our development since day 1. To TYLER'S, BigCommerce isn't just a SAAS platform, they're coaches, mentors, friends, and counselors. We're best at being a specialized retailer and have spent 40 years navigating the physical store side, but are still fairly young and new in the online world. BigCommerce helps us understand the mechanisms to be more competitive in the ecommerce space, which spills over into our stores through implementations directed towards an omnichannel experience. They know our goals and resolutions and even in the worst case scenario of not knowing the answer to something, they find someone who does. **What do you dislike about BigCommerce?** The mobile app is coming along but still has some work to be optimized and complete. I'm on the road a lot and always have to work off my phone so this will be a big win for me when everything is finalized. **What problems is BigCommerce solving and how is that benefiting you?** Maintaining a lean E-commerce ecosystem with minimal development needs, omnichannel development, and Preffered Partner networking all contribute to our underlying ability to operate at scale without massive overhead. ### 46. Flexible, feature-rich, and stable platform for the SMB market and beyond. **Rating:** 5.0/5.0 stars **Reviewed by:** Traver W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about BigCommerce?** What I like best are the incredibly well trained Support staff who are always available. I've worked on a number of platforms, and these folks really know their stuff! **What do you dislike about BigCommerce?** Some of the ways in which product merchandising is managed could be improved to save merchants time. How do I add multiple products to the same category, or place multiple products on sale without visiting each product one by one? Other platforms make this basic product management much easier. Also, although there are many native features, some of them aren't very good and force merchants to improve upon them via apps (blog management and gift certificates to name a couple). **What problems is BigCommerce solving and how is that benefiting you?** Easy e-commerce storefront setup. The platform is stable and the support is great. Easy to integrate against other platforms like inventory management, ESP, and shipping tools, too. ### 47. Big Commerce is easy to use intuitive and complex enough to handle our webstore without the hassle. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about BigCommerce?** Big Commerce phone support is excellent. They usually fix my issues fast and in a timely manner. It is a technical company. Ease of Implementation is intuitive and fast. The phone support is always reachable even at odd hours. Did I say the phone support was excellent? **What do you dislike about BigCommerce?** I have to upgrade my websites to new versions sometimes because some things on the website have become obsolete. **What problems is BigCommerce solving and how is that benefiting you?** Selling my products to the public and educating them on why my product is different from the competition. ### 48. Has Pros and Cons but I recommend it **Rating:** 5.0/5.0 stars **Reviewed by:** Geoff T. | Celigo Integration Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2024 **What do you like best about BigCommerce?** It's built for novices but developers can still do a lot with it. Unless your catalog is humongous, you can also just base your BigCommerce store on WordPress instead if you're more familiar with that. **What do you dislike about BigCommerce?** I could never get them to answer why my ex-employer's Cornerstone-based store didn't have top scores in web analytics measurements. **What problems is BigCommerce solving and how is that benefiting you?** They are one company that makes it possible to launch a store quickly and if you go with their hosting, the site will be very reliable. ### 49. Convenient to use **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about BigCommerce?** It allows to perform many operations and transactions, and it's an excellent tool for backstore processes. **What do you dislike about BigCommerce?** Sometimes the different settings can be hard to locate on the interface, and it comes with some default settings that we have to manually disable every time we are going to place an order. **What problems is BigCommerce solving and how is that benefiting you?** It serves as a customer portal and the base for our online store. It also allows us to establish a warehouse inventory control, and allows us to place, view and track sales and warranty orders for our customers. ### 50. Great support, very stable platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about BigCommerce?** On the rare instances that we have had an issue on Big Commerce, the support we have received has been top-notch. The stability of the platform is the most important benefit we have gotten from Big Commerce, the store has never been down for any amount of time in the 18 or so months we have been using it. Our previous experience with a different product was not the same. We also were live less than 4 months after we made the decision to migrate to Big Commerce and we have around 5,000 SKUs on our site, so it ease of implementation and was huge for us. We also have many different customer types from different b2b and b2c customers, so integrating our ERP seamlessly has been great. **What do you dislike about BigCommerce?** There needs to be a way for there to be 2 store owners, as only the store owner can perform certain functions. This is nitpicking though, we honestly have no complaints. **What problems is BigCommerce solving and how is that benefiting you?** The stabiloity of our old platform was a major issue for us. Big Commerce has been very stable and their support has been great. ## BigCommerce Discussions - [Who uses BigCommerce?](https://www.g2.com/discussions/who-uses-bigcommerce) - 1 comment, 1 upvote - [Big Commerce Likes And Dislikes](https://www.g2.com/discussions/big-commerce-likes-and-dislikes) - 1 comment, 1 upvote - [Is there a way to change the formatting on invoices to show any activity after the initial purchase?](https://www.g2.com/discussions/is-there-a-way-to-change-the-formatting-on-invoices-to-show-any-activity-after-the-initial-purchase) - 1 comment, 1 upvote - [What software does BigCommerce integrate with?](https://www.g2.com/discussions/42165-what-software-does-bigcommerce-integrate-with) - 2 comments, 1 upvote - [How do we get the best version of bigcommerce and where?](https://www.g2.com/discussions/how-do-we-get-the-best-version-of-bigcommerce-and-where) - 1 comment, 1 upvote - [View BigCommerce pricing details and edition comparison](https://www.g2.com/products/bigcommerce/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+15%3A26%3A16+-0500&secure%5Bsession_id%5D=ec050492-f3f4-476a-acfd-cc95c44ad3d8&secure%5Btoken%5D=999b2b571d83a47ccf1309f327fd5bd5013e210570213963f8764bd79efccfee&format=llm_user) ## BigCommerce Integrations - [99minds](https://www.g2.com/products/99minds/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [Addrexx](https://www.g2.com/products/addrexx/reviews) - [Akeneo PIM](https://www.g2.com/products/akeneo-pim/reviews) - [Algolia](https://www.g2.com/products/algolia/reviews) - [At Last](https://www.g2.com/products/at-last/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Celigo](https://www.g2.com/products/celigo/reviews) - [Doogma Designer](https://www.g2.com/products/doogma-designer/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Fishbowl Inventory](https://www.g2.com/products/fishbowl-inventory/reviews) - [Glew](https://www.g2.com/products/glew/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Klevu](https://www.g2.com/products/klevu/reviews) - [LitCommerce](https://www.g2.com/products/litcommerce/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [Omnichannel Order Hub](https://www.g2.com/products/omnichannel-order-hub/reviews) - [PayPal BrainTree](https://www.g2.com/products/paypal-braintree/reviews) - [Sage 100](https://www.g2.com/products/sage-100/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) ## BigCommerce Features **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Admin Access Rights - Cross Browser Support - Performance and Reliability ## Top BigCommerce Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (856 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (558 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (294 reviews)