What I like best about this BenchmarkONE platform is how easy it is to create a professional-looking email campaign even without having any designing or technical coding experience. Their drag-and-drop email builder is intuitive, and their templates are modern and mobile responsive, with the contact segmentation feature, making it simple to send targeted campaigns. They are built in automation and a I am writing assistance, along with scheduling and real-time reporting, help streamlining our email marketing efforts while saving a significant amount of time. The platform also strikes a great balance between simplicity and functionality, making it suitable for both beginners and experienced marketers. Review collected by and hosted on G2.com.

Overall, this platform works very well, and there are a few areas that should be improved. Some of the advanced automation workflows and personalisation capabilities aren't as extensive as the larger enterprise platforms in the marketing space. Template customisation can occasionally feel limiting when trying to build a highly customised design, and even deeper reporting with more advanced attribution would provide better campaign insights on a very granular level, which should have been improved. And more native integration with other 3rd party business applications and cross-functional CRM platforms should be made more versatile. Review collected by and hosted on G2.com.

I really like BenchmarkONE for the management and ease of handling the program. I enjoy being able to automate emails, something I used to do manually and that took a lot of time. I find it especially useful to be able to measure the sales area with the indicators the software offers. Additionally, I find that BenchmarkONE is very user-friendly compared to other more complicated programs. The practicality and organization it offers was a key factor in switching from Excel to BenchmarkONE. Review collected by and hosted on G2.com.

Although some functions have AI, I believe it is a great area of opportunity for its growth. Review collected by and hosted on G2.com.

BenchmarkONE is a solid all-in-one CRM and marketing automation tool, especially well-suited for small businesses and agencies. It combines CRM, email marketing, and marketing automation into a single, user-friendly platform that requires no technical expertise most users are up and running within a few hours. Users consistently praise its intuitive interface, robust email marketing features, and highly responsive customer support, though it can run slow at times and lacks a few features like click-to-call and text messaging. With paid plans starting at $69 and a solid free tier available, it offers strong value for the price making it a smart choice if you want simplicity and functionality without breaking the bank. Review collected by and hosted on G2.com.

The main complaints I have are technical glitches particularly around video inclusion, data import, and creating and formatting new emails along with the system becoming noticeably slow at times. It also lacks some features users expect, like click-to-call, text messaging, and the ability to add deals directly from the Gmail sidebar. For growing businesses, the customization constraints can become frustrating, and the platform may not scale well enough for larger or more complex operations. Review collected by and hosted on G2.com.

Easy to use and track contacts. Good product that hasn't kept up with technology advances. Review collected by and hosted on G2.com.

It's email sending platform blew up my main email address resulting in most all emails ending up in spam. Also had an impact on my direct office phone line ID becoming potential spam. Review collected by and hosted on G2.com.

It's a wonderful tool both in terms of integrations and collaborations. Highly recommended Review collected by and hosted on G2.com.

Latency and high data consumption. That's it Review collected by and hosted on G2.com.

BenchmarkONE provides us the liberty to create any type of automation just with a few clicks. Its interface allows us to segment all our contacts properly so that we can organize our client interactions & improve our deliverables. We can also map our customer journey entirely so that we recognize what would be required to promote customer satisfaction & build business solutions. Integration with other tools also is comfortable & we feel satisfied with its automation features, landing pages and email campaigns for meeting our marketing goals. Review collected by and hosted on G2.com.

Nothing in particular to dislike about BenchmarkONE's support for our retail organization. We are impressed with the deep insights and forecast offered based on customer preferences, products and services which need more attention. We also feel good about its personalizing feature for sale in a single pane of glass, which effectively simplifies list creation for all our targeted marketing conversations. Review collected by and hosted on G2.com.

The notification feature of this platform is accurate and fast. The customer support system is responsive as compared to other applications. E-mails can be put by drag and drop feature which is easy to use. It is quite affordable for many users. It attracts many users’ by offering rich features. for the users as it cost low and offers all the new and updated features in a single place with just one click. Review collected by and hosted on G2.com.

It should be users’ choice and preference to make edits and campaigns. There is no mobile application for this platform at this time. Users cannot delete the tags and cannot merge the contacts as per their preference. Review collected by and hosted on G2.com.

The sorting and ability to personalize your columns on your views. The filters are pretty thorough and aids in retrieving the right information that you are looking for. Review collected by and hosted on G2.com.

not being able to do any adhoc reports in the software Review collected by and hosted on G2.com.

Benchmark one does a beautiful job of helping automate your email prospecting. The dashboard helps track opens so you are able to make targeted phone calls following up to your emails. IT helps create a targeted approached to contacting customers! Review collected by and hosted on G2.com.

The new privacy settings to Apple made it harder to track specific prospect's open rates. Initially I was worried that this would cause a more significant issue; however, it has not been too impactful. Review collected by and hosted on G2.com.

Email System, CRM and Marketing Automation all in one place. Love the ability to create forms. The interface is very user-friendly. Review collected by and hosted on G2.com.

It would be helpful if you could assign multiple contacts (email addresses) to multiple companies. Would also love the ability to have more marketing automation options, such as if someone doesn't open an email, then send them another email. I also have been having issues with bot activity and not being able to tell if someone actually opened or clicked on an email. Review collected by and hosted on G2.com.