--- title: babelforce Reviews meta\_title: 'babelforce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how babelforce works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # babelforce Reviews & Product Details Visit Website babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. ⭐ Automate 90% of routine tasks ⭐ Achieve €1 million in savings per 50 agent seats ⭐ Deploy VoiceBots in 70+ languages ⭐ Create self-service and workflow automations ⭐ Add enterprise-grade CCaaS to Zendesk and other solutions * * * Product Website babelforce Seller [babelforce](https://www.g2.com/sellers/babelforce) Discussions [babelforce Community](https://www.g2.com/products/babelforce/discuss) Languages Supported German, English Overview by Pierce Buckley (Customer Experience and Contact Center Process Expert) Show More ## Pricing Pricing provided by babelforce. ### babelFlex Plus Contact Us 1 Per Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/babelforce/pricing) ![Shaik c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaik c.") SC Shaik c. Data Analyst Enterprise (\> 1000 emp.) 11/19/2025 "Effortless Workflow Creation with a User-Friendly Interface" 5/5 What do you like best about babelforce? The platform is often commended for its user-friendly interface and straightforward setup process. Many users appreciate how it enables teams to create and modify workflows easily, all without the need for any coding knowledge. Review collected by and hosted on G2.com. What do you dislike about babelforce? There have been ongoing issues with call quality, as users frequently experience poor or inconsistent audio, particularly during phone conferences and warm transfers. These problems impact both live conversations and recorded calls. Review collected by and hosted on G2.com. What problems is babelforce solving and how is that benefiting you? Fragmented customer communication is a common challenge for many businesses, as they often deal with separate channels like voice, chat, and email. babelforce brings these together, creating a unified omnichannel experience. Review collected by and hosted on G2.com. Show More Response from Vladimir Nikolić of babelforce [Editedit](https://www.g2.com/survey_responses/babelforce-review-11977415/official_response/edit) Thanks for the feedback and review. Regarding audio quality - we work with multiple trusted carriers, and have a strict review process in place so that whenever problems occur, our team can immediately investigate the call path, identify the root cause, and make adjustments to help prevent the issue from recurring. This ongoing effort is designed to continuously improve reliability and sound clarity over time. Validated ReviewerSource: Organic Review from User Profile ![Thomas-Christian O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas-Christian O.") TO Thomas-Christian O. Head of Customer Service Mid-Market (51-1000 emp.) 2/21/2025 "Babelforce is an innovative and reliable partner" 4.5/5 What do you like best about babelforce? Babelforce provides us with the interfaces to Zendesk and Microsoft Teams, thus we have very simple interfaces to all areas of the company. The Teams integration was part of our requirements list and was provided by Babelforce within the planned timeframe. The basic structure of the system is also an absolute advantage. Review collected by and hosted on G2.com. What do you dislike about babelforce? Back then, during the onboarding, I would have wished for more targeted support. The employees at Babelforce were very eager to assist us, but the pure project planning could have been better from both sides. Review collected by and hosted on G2.com. What problems is babelforce solving and how is that benefiting you? At that time, we once had the system fail due to the providers. Babelforce immediately assigned colleagues to solve the problem. This solution was achieved within the given framework. Review collected by and hosted on G2.com. Show More Response from Vladimir Nikolić of babelforce [Editedit](https://www.g2.com/survey_responses/babelforce-review-10869730/official_response/edit) Thomas-Christian, I am pleased that babelforce was able to offer you the right solution – especially in such a demanding area as telephony, where complex requirements must be precisely mapped to support processes and ideally further optimize them. Thank you also for your constructive feedback on the project planning. As we continuously develop in this area, future processes should run even more smoothly. Validated ReviewerSource: OrganicAI Translated ![Vipul V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul V.") VV Vipul V. Customer Experience Specialist Financial Services Mid-Market (51-1000 emp.) 9/23/2024 "Excellent Software that eases up lot of customer related tasks." 4.5/5 What do you like best about babelforce? The software is very easy to use and handle. It brings in itself various features that are helpful to me. Queue Management, Call Management and Call recording are some of the most used features by me. The best part about it, is that it is an cloud based software, so it is easily assesssible to me. Review collected by and hosted on G2.com. What do you dislike about babelforce? The quality of the call and the quality of the recorded calls is not good. Please try to improve the call quality. Review collected by and hosted on G2.com. What problems is babelforce solving and how is that benefiting you? I am able to interact with my customers directly through calls and record their calls whenever required. The queue ticketing system of the bableforce is extreamly useful. When I am not available to receive the call, it has an automated voice response that helps me a lot. Review collected by and hosted on G2.com. Show More Response from Ananya Chattaraj of babelforce [Editedit](https://www.g2.com/survey_responses/babelforce-review-10292504/official_response/edit) Dear Vipul, Thank you for your kind words. Always glad to hear that babelforce delivers, and is recognized, a flexible yet powerful solution which helps in your operations. We try to provide the best quality platform and service, so feel free to reach out to us and we will look into the problem together. We are happy to help :) Validated ReviewerIncentivizedSource: G2 invite RM Ralf M. Mid-Market (51-1000 emp.) 2/22/2024 "Babelforce takes us to the next level of customer communication" 5/5 What do you like best about babelforce? We are using Zendesk in our organisation and have been on the saerch for a phone system which cooperates in the best way with Zendesk. Babelforce fills all the needs we have in regards to Zendesk and offers even more valuable solutions to drive and grow our business. We are very impressed by the possible solutions Babelfore can offer. Furthermore the cooperation with the Babelforce team is a real enrichment for us. The team is very straight forward, very effective and offers solutions in the best way and last but lot least the cooperation is a lot of fun. Review collected by and hosted on G2.com. What do you dislike about babelforce? Honestly there is actually nothing what we dislike. Neither about the system nor about the team. Review collected by and hosted on G2.com. What problems is babelforce solving and how is that benefiting you? Babelforce will enable us to focus on our strategic important customers and deliver them an optimal service. Due to automatisms and assistants we will free up customer service resources which we then will use to support sales campaigns and grow our business Review collected by and hosted on G2.com. Show More Response from Vladimir Nikolić of babelforce [Editedit](https://www.g2.com/survey_responses/babelforce-review-9320409/official_response/edit) Ralf, thank you for the feedback, great to see that you have positive outcomes in using babelforce. Besides the quality of the solution we offer, it is lovely to hear that the team and the service are on par with it. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nasir B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nasir B.") NB Nasir B. Follow up & Cold Calling Specialist Mid-Market (51-1000 emp.) 9/17/2024 Guest users or non-business users of the software, not included in G2 scores. "Best For Call Automation" 5/5 What do you like best about babelforce? This is an amazing technology.It help us to lower the burden on agents.IVR call bots really to lower the agent handling time.You can use autobot to put your business customer service in auto mode.It's really helpful on weekends. Review collected by and hosted on G2.com. What do you dislike about babelforce? It's cost could be little low.It makes really hard to afford. Review collected by and hosted on G2.com. What problems is babelforce solving and how is that benefiting you? It solved agent handling time Review collected by and hosted on G2.com. Show More Response from Ananya Chattaraj of babelforce [Editedit](https://www.g2.com/survey_responses/babelforce-review-10261725/official_response/edit) Dear Nasir, Thank you for your kind words. Always glad to hear that babelforce delivers, and is recognized, a flexible yet powerful solution which helps in your operations. We try to provide the best quality platform and service, so the cost usually reflects the amount of effort we put in into each our projects. If you have any further comments/questions, feel free to reach out to our team. We are happy to help :) Validated ReviewerIncentivizedSource: G2 invite ![Diana F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana F.") DF Diana F. Small-Business (50 or fewer emp.) 11/28/2023 "Excellent and flexible software" 4.5/5 What do you like best about babelforce? I love that it is so easy to use and handle! The software works on no-code base, therefore you don't need to be a pro to set it up. Also, you get all the support you need. I love the amazing tools it comes with, such as integrating it into other systems like Zendesk, SAP and so on! Review collected by and hosted on G2.com. What do you dislike about babelforce? So far you can't import/export call flows, which would make things a bit easier at some points. :) Review collected by and hosted on G2.com. What problems is babelforce solving and how is that benefiting you? It helps structurizing the support through call flows; it gives amazing AI-based answers, so there is no real person needed for many different use-cases. Therefore it's time and money saving plus useful for the customer. An absolute win-win! Review collected by and hosted on G2.com. Show More Response from Vladimir Nikolić of babelforce [Editedit](https://www.g2.com/survey_responses/babelforce-review-8934337/official_response/edit) Diana, Thanks for the review and great feedback. Regarding the export option, happy to announce that we do have the option to download call flow versions (in JSON format). This feature is available via API and will, in the near future, be made available via our Manager interface. Feel free to get in touch with our Success team for the details around it. Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Maciej Matti K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maciej Matti K.") MK Maciej Matti K. Member Small-Business (50 or fewer emp.) 4/21/2024 "A nice smooth expercience" 5/5 What do you like best about babelforce? I use babelforce for years as a provider for Nordic phone numbers - and it works smoothly Review collected by and hosted on G2.com. What do you dislike about babelforce? Well, I sometimes think I am quite a basic user, so the amount of possible features is a bit overwhelming, but there is always some help I can get from them directly Review collected by and hosted on G2.com. What problems is babelforce solving and how is that benefiting you? While working with Scandinavian / Nordics customers I wanted my company to be reachable under local land line phone numbers, to be "mentally closer" to local customers Review collected by and hosted on G2.com. Show More Response from Vladimir Nikolić of babelforce [Editedit](https://www.g2.com/survey_responses/babelforce-review-9560128/official_response/edit) Maciej, happy to hear that your experience was a smooth one with our services, and that the support is there with a helping hand when needed. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ben C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben C.") BC Ben C. Global Head of CCI Outbound & Planning Mid-Market (51-1000 emp.) 11/17/2023 "First Class Service Provider with Personalised Support" 5/5 What do you like best about babelforce? Babelforce has given us flexibility and control over how we work with our phone setup, whether for inbound or outbound calls. It easily integrates with our ticketing system and the support we have received for additional requests or product development, along with general questions, has always been great. Review collected by and hosted on G2.com. What do you dislike about babelforce? Whilst there is complexity in setting up the more advanced features, the support provided to us helped ease this Review collected by and hosted on G2.com. What problems is babelforce solving and how is that benefiting you? Babelforce provide us with high quality phone connections for our various markets around the world. They also provide our automated outbound dialler that allows us to connect with our customers proactively. Their automation offering is impressive and something we are considering investigating further in the future Review collected by and hosted on G2.com. Show More Response from Vladimir Nikolić of babelforce [Editedit](https://www.g2.com/survey_responses/babelforce-review-8890446/official_response/edit) Ben, happy that we can support you in your mission, from the product side as well as the support from the team. Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![cole x.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "cole x.") CX cole x. Zendesk sepecialist Mid-Market (51-1000 emp.) 4/18/2024 "extremly user friendly" 4.5/5 What do you like best about babelforce? The babelforce support will always support you at any time, and the babelforce has powerful function that could achieve our business need Review collected by and hosted on G2.com. What do you dislike about babelforce? sometimes the call quality is not good then Review collected by and hosted on G2.com. What problems is babelforce solving and how is that benefiting you? Babelfore solving the problem that we can use different country number to call different country customers and can design customized flow for better fit our business need and aslo providing excellent support Review collected by and hosted on G2.com. Show More Response from Vladimir Nikolić of babelforce [Editedit](https://www.g2.com/survey_responses/babelforce-review-9550666/official_response/edit) Great to hear that babelforce helped in solving your business needs. Thanks with letting us know when the call quality is not up to standard, so we can dig deeper into it and resolve it together. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 11/8/2023 "Covers all the bases" 4.5/5 What do you like best about babelforce? Bableforce is a one stop shop when it comes to a telephony service. With their support, we have created an easy to manage system that is perfectly integrated with Zendesk. The support team is great and always happy to help, even with a smile. Review collected by and hosted on G2.com. What do you dislike about babelforce? I would not say there are any downsides to using Bableforce at all. It was rather complicated to set up but again, the support we have received has been awesome. Their help center has also improved a lot making it easier to look for solutions ourselves. Review collected by and hosted on G2.com. What problems is babelforce solving and how is that benefiting you? With Bableforce, reporting is very in depth which has been fantastic. Everything is possible. Review collected by and hosted on G2.com. Show More Response from Vladimir Nikolić of babelforce [Editedit](https://www.g2.com/survey_responses/babelforce-review-8823366/official_response/edit) Delighted to hear that babelforce has become your one-stop telephony solution and that you love the reporting feature. Will forward your compliments to the support team ❤️ Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about babelforce? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about babelforce ](https://www.g2.com/products/babelforce/discussions/new) GU Guest User • Last activity almost 3 years ago What is babelforce used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-babelforce-used-for) [ View all Discussions ](https://www.g2.com/products/babelforce/discuss) ## Pricing Options Pricing provided by babelforce. ### babelFlex Plus Contact Us 1 Per Agent Per Month ### babelEnterprise Contact Us 1 Per Agent Per Month ### babelUltimate Contact Us 1 Per Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/babelforce/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/babelforce/competitors/alternatives) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation) ##### Explore More [Top tools for integrating apps with legacy systems](https://www.g2.com/discussions/top-tools-for-integrating-apps-with-legacy-systems)[Top HR analytics platforms for diversity and inclusion tracking](https://www.g2.com/discussions/what-are-the-top-hr-analytics-platforms-for-diversity-and-inclusion-d-i-tracking)[Recommended influencer marketing platforms with good ROI](https://www.g2.com/discussions/recommended-influencer-marketing-platforms-with-good-roi) [What shopping cart software is cheap but reliable and works well with WordPress and Stripe for a small store that does not want to over-engineer its stack?](https://www.g2.com/discussions/what-shopping-cart-software-is-cheap-but-reliable-and-works-well-with-wordpress-and-stripe-for-a-small-store-that-does-not-want-to-over-engineer-its-stack)[Which Google Workspace utilities have the strongest bulk operation features for onboarding and offboarding workflows?](https://www.g2.com/discussions/which-google-workspace-utilities-have-the-strongest-bulk-operation-features-for-onboarding-and-offboarding-workflows)[Pros and Cons Details](https://www.g2.com/products/babelforce/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)