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Compare Amazon Lex and Azure Bot Service 
Featured Products
At a Glance
Market Segments
Enterprise (36.1% of reviews)
Enterprise (53.3% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Amazon Lex
Star Rating
(37)4.2 out of 5
Market Segments
Enterprise (36.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Amazon LexAzure Bot Service
Star Rating
(16)4.0 out of 5
Market Segments
Enterprise (53.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Azure Bot ServiceAmazon Lex vs Azure Bot Service
When assessing the two solutions, reviewers found Amazon Lex easier to use, set up, and administer. Reviewers also preferred doing business with Amazon Lex overall.
- Reviewers felt that Amazon Lex meets the needs of their business better than Azure Bot Service.
- When comparing quality of ongoing product support, reviewers felt that Amazon Lex is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Amazon Lex over Azure Bot Service.
Pricing
Entry-Level Pricing
Amazon Lex
No pricing availableAzure Bot Service
No pricing availableFree Trial
Amazon Lex
No trial information availableAzure Bot Service
No trial information availableRatings
Meets Requirements
8.7
23
8.6
11
Ease of Use
8.4
23
8.3
11
Ease of Setup
8.1
14
7.3
10
Ease of Admin
7.9
14
7.7
10
Quality of Support
8.7
23
7.1
11
Has the product been a good partner in doing business?
8.5
14
8.3
10
Product Direction (% positive)
8.5
23
7.4
9
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Lex and Azure Bot Service are categorized as Bot Platforms
Unique Categories
Amazon Lex is categorized as Genesys AppFoundry Marketplace
Azure Bot Service has no unique categories
Reviews
Reviewers' Company Size
Amazon Lex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Azure Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Information Technology and Services
13.9%
Pharmaceuticals
8.3%
Non-Profit Organization Management
5.6%
Banking
5.6%
Other
44.4%
Computer Software
33.3%
Information Technology and Services
20.0%
Retail
13.3%
Financial Services
13.3%
Non-Profit Organization Management
6.7%
Other
13.3%
Alternatives
Discussions
What is Amazon Lex used for?
1 Comment
UT
Interactive ai chat bot used for your business use case Read more
Amazon Lex has no more discussions with answers
Azure Bot Service has no discussions with answers
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