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Compare Azure Bot Service and Google Cloud Dialogflow 
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At a Glance
Market Segments
Enterprise (53.3% of reviews)
Small-Business (44.3% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go Per Month
Azure Bot Service
Star Rating
(16)4.0 out of 5
Market Segments
Enterprise (53.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Azure Bot ServiceGoogle Cloud Dialogflow
Star Rating
(136)4.4 out of 5
Market Segments
Small-Business (44.3% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Azure Bot Service excels in its integrations, scoring 9.2, which allows seamless connectivity with various Microsoft products, enhancing productivity for enterprises. In contrast, Google Cloud Dialogflow also offers strong integrations but is particularly noted for its cross-platform compatibility, making it easier for small businesses to deploy across different environments.
- Reviewers mention that Azure Bot Service has a lower ease of setup score of 7.3 compared to Dialogflow's 8.3, indicating that users find Dialogflow more user-friendly when initially configuring their chatbots.
- G2 users highlight that Google Cloud Dialogflow shines in quality of support, with a score of 8.4, which is significantly higher than Azure Bot Service's 7.1. This suggests that users feel more supported when using Dialogflow, especially during troubleshooting.
- Users on G2 report that both products perform well in natural language understanding, with Dialogflow scoring 9.2, which indicates a superior ability to comprehend user intent compared to Azure Bot Service, which has not been rated in this specific area.
- Reviewers mention that Azure Bot Service's data security features are robust, appealing to enterprise users who prioritize compliance and security, while Dialogflow's offerings are more tailored for flexibility and ease of use, making it a favorite among small businesses.
- Users say that Azure Bot Service's personalization capabilities, rated at 8.4, allow for tailored user experiences, but Dialogflow's content accuracy score of 9.3 suggests it may provide more reliable responses, which is crucial for maintaining user engagement.
Pricing
Entry-Level Pricing
Azure Bot Service
No pricing availableGoogle Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Free Trial
Azure Bot Service
No trial information availableGoogle Cloud Dialogflow
Free Trial is available
Ratings
Meets Requirements
8.6
11
8.5
105
Ease of Use
8.3
11
8.7
108
Ease of Setup
7.3
10
8.7
61
Ease of Admin
7.7
10
8.6
52
Quality of Support
7.1
11
8.4
93
Has the product been a good partner in doing business?
8.3
10
8.7
46
Product Direction (% positive)
7.4
9
8.8
104
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
9.0
19
Not enough data
9.4
18
Interaction
Not enough data
8.6
18
Not enough data
9.1
19
Not enough data
8.9
17
Not enough data
9.0
19
Not enough data
8.4
18
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.8
17
Not enough data
8.9
20
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
9.0
18
Not enough data
9.0
20
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
9.0
17
Not enough data
9.0
17
Not enough data
9.0
19
Not enough data
9.1
20
Agentic AI - AI Chatbots
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
9.6
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.4
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Compatibility
Not enough data
8.9
22
Not enough data
8.9
22
Not enough data
8.7
23
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
8.9
22
Not enough data
9.2
22
Not enough data
8.7
22
Not enough data
9.1
20
Not enough data
9.3
23
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.7
23
Not enough data
9.0
21
Not enough data
9.1
21
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
31
Not enough data
8.7
33
Agentic AI - Bot Platforms
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Categories
Categories
Shared Categories
Azure Bot Service and Google Cloud Dialogflow are categorized as Bot Platforms
Unique Categories
Azure Bot Service has no unique categories
Google Cloud Dialogflow is categorized as AI Chatbots and Enterprise Search Software
Reviews
Reviewers' Company Size
Azure Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
20.0%
Retail
13.3%
Financial Services
13.3%
Non-Profit Organization Management
6.7%
Other
13.3%
Information Technology and Services
26.0%
Computer Software
18.3%
Consulting
4.6%
Telecommunications
4.6%
Hospital & Health Care
3.8%
Other
42.7%
Discussions
Azure Bot Service has no discussions with answers
What is Google Cloud Dialogflow used for?
2 Comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 Comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
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