Avaya Contact Center Reviews & Product Details

I find Avaya Contact Center flexible, quick, and easy to adapt. The app isn’t complicated, and I can use it easily. It’s simple compared with other products that are difficult to use and understand. We also found it easy to set up and had no problems with setup. It’s been really helpful. Review collected by and hosted on G2.com.

I think the customer support service needs to improve because it takes a while for them to get back to me. The app also sometimes freezes when I’m using it, so I have to go back and refresh it. I think it needs an upgrade. Review collected by and hosted on G2.com.

Avaya Contact Center is reliable and user-friendly. I like the interface and efficient call management, especially call routing, which saves me time. It helps me organize incoming calls, reduce wait times, and handle customer inquiries faster. It also makes communication more organized and improves customer service. The setup was simple and straightforward, with minimal difficulties. Review collected by and hosted on G2.com.

I think the interface could be more modern, with a simpler layout and easier navigation. Performance could be faster at times, especially with loading times. Review collected by and hosted on G2.com.

The UI/Ux is simple, easy to learn, it can be integrated with most of the softwares. AI/intelligence can be improved. Support is good, pricing / ROI needs improvement Review collected by and hosted on G2.com.

pricing / ROI can always be improved. AI / intelligence can be improved also. Overall the product meets the requirements, but enhancing AI / intelligence will help more. Review collected by and hosted on G2.com.

What I like most about Avaya is its user-friendly interface, reliability, and ease of use. It makes handling calls and managing daily tasks easier and more efficient. I also appreciate its useful features and overall functionality. Review collected by and hosted on G2.com.

What I dislike about Avaya is that it can sometimes be slow or unresponsive. Occasionally, calls may disconnect or the system may experience technical issues. I would also like to see improvements in system stability, speed, and overall performance. Review collected by and hosted on G2.com.

I think Avaya Contact Center is amazing and so good for all AI tools, and I love using it for work. The responses are crisp, clean, detail-oriented, and quick. They feel more like a real human than a robot. I also found the initial setup very easy. Review collected by and hosted on G2.com.

I’d like more tools for creative AI content, including more of a streamline, photo image processing, and a more streamlined spreadsheet process. Review collected by and hosted on G2.com.

I love the ease of directing calls and the clarity of the Avaya Contact Center interface. It directs calls directly to the appropriate employee or department, reducing customer wait times and speeding up request fulfillment. It also helps me organize communication with customers across multiple channels, improve response times, and manage call queues efficiently, assisting the support team in resolving issues faster. The setup was smooth and straightforward thanks to the technical team's support. Review collected by and hosted on G2.com.

I find some updates slow, the interface outdated, and some settings complicated. Review collected by and hosted on G2.com.

Avaya helps in managing customer interactions across multiple channels and also helps in routing calls to the proper agent. Also supports large operations and supports great enterprise security. Review collected by and hosted on G2.com.

Licensing cost is high and initial configuration is complex, complicated deployment, configuration, customization and integration and dependency on specific skills is required. Review collected by and hosted on G2.com.

I like that communication with clients is fast and dealing with Avaya Contact Center is easy. I appreciate the ease of solving problems in the quickest way. The technology allows me to reach the client in more than one way, which has made my work much easier. The setup was nice and quick, and I didn't need time or effort to understand it. Review collected by and hosted on G2.com.

I sometimes face delays in updates, and I prefer them to be at spaced intervals or quick and minor. Review collected by and hosted on G2.com.

I liked Avaya Contact Center’s overall design and how easy it was to navigate. The design was simple and user-friendly, and every button was in its place. I also liked that it felt like a phone, not just a softphone, and that it was great to use. Review collected by and hosted on G2.com.

I experienced lag from time to time, and the hold and mute buttons sometimes got stuck. I also felt there was a lack of real supervisor access and wanted a better supervisor environment. We switched to RingCentral for better supervisor access and an overall better user experience. Review collected by and hosted on G2.com.

I appreciated the voice quality, it was excellent. It made my work very easy, as it was clear to hear. Also once we had it set up, it was very easy to use and understand. Review collected by and hosted on G2.com.

Set-up was a nightmare, it ended costing us more than we had budgeted for. Paying all those professionals to reach us and help set it up was too much, also too much technical terms some of us didn't understand. Review collected by and hosted on G2.com.