Link copied to clipboard # Avaya Contact Center vs NICE CXone Comparison - What are their main differences? Share [ Export ](/compare/avaya-contact-center/nice-cxone/export.csv) Avaya Contact CenterNiCE CXone[+ Add Product](#) Pricing **Avaya Contact Center** No pricing available **NICE CXone** Free Trial **Starting at $110.00** 1 Agent Per Month · CXone Omnichannel Suite **Pricing Insights** from reviews Time to Implement **Avaya Contact Center** 3 months Based on 6 responses **NICE CXone** 3 months Based on 18 responses Return on Investment **Avaya Contact Center** 22 months Based on 5 responses **NICE CXone** 20 months2 months sooner Based on 15 responses Perceived Cost **Avaya Contact Center** $$$$$ **NICE CXone** $$$$$ Average Discount **Avaya Contact Center** Not enough reviews yet **NICE CXone** 15% ![Avaya Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-contact-center.svg "Avaya Contact Center") ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Avaya Contact Center** [ Calling Features (2) ](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2108930&qs=pros-and-cons#reviews)[ Analytics (1) ](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2329340&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2329352&qs=pros-and-cons#reviews)[ Customization Difficulty (1) ](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2329331&qs=pros-and-cons#reviews) **NICE CXone** [ Ease of Use (38) ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112173&qs=pros-and-cons#reviews)[ Features (27) ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113059&qs=pros-and-cons#reviews)[ Call Issues (14) ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1110545&qs=pros-and-cons#reviews)[ Technical Issues (14) ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112887&qs=pros-and-cons#reviews) Integrations **Avaya Contact Center** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ef8850c86703ce4400de24a1508b35b4/cresta.png "Product Avatar Image") Cresta ](https://www.g2.com/products/cresta/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d2f0a0ea98763ba63746cc59f2377be9/dynamics-365-customer-service.png "Product Avatar Image") Microsoft Dynamics 365 Customer Service ](https://www.g2.com/products/dynamics-365-customer-service/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8c3daf65d785cff1c07ec2cb7c4205a/elevenlabsio.png "Product Avatar Image") ElevenLabs ](https://www.g2.com/products/elevenlabsio/reviews)[ View all ](https://www.g2.com/products/avaya-contact-center/integrations) **NICE CXone** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ View all ](https://www.g2.com/products/nice-cxone/integrations) Screenshots **Avaya Contact Center** No screenshot available **NICE CXone** ![NICE CXone screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/132974/NiCE-Interaction-Analytics.png) **Ratings** from reviews Meets Requirements **Avaya Contact Center** 8.7 8.7144 **NICE CXone** 8.7 8.71,193 Ease of Use **Avaya Contact Center** 8.4 8.4143 **NICE CXone** 8.7 8.71,211 Ease of Setup **Avaya Contact Center** 7.6 7.646 **NICE CXone** 8.0 8.0453 Ease of Admin **Avaya Contact Center** 7.8 7.838 **NICE CXone** 8.3 8.3439 Quality of Support **Avaya Contact Center** 8.3 8.3129 **NICE CXone** 8.3 8.31,113 Has the product been a good partner in doing business? **Avaya Contact Center** 8.0 8.037 **NICE CXone** 8.2 8.2436 Product Direction (% positive) **Avaya Contact Center** 7.4 7.4141 **NICE CXone** 8.2 8.21,109 **Features** ratings from reviews Contact Center 8.7 57 8.6 854 Contact Center Workforce 7.9 5 9.0 392 Contact Center Knowledge Base Not enough data 8.4 7 Auto Dialer Not enough data 9.0 412 Call Center Infrastructure (CCI) Not enough data 8.9 40 Customer Self-Service Not enough data 7.8 8 Speech Analytics Not enough data 6.7 5 Contact Center Quality Assurance Not enough data 8.2 347 Help Desk Not enough data 8.7 12 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 17.6% Mid-Market(51-1000 emp.) 34.7% Enterprise(\> 1000 emp.) 47.6% Small-Business(50 or fewer emp.) 17.6% Mid-Market(51-1000 emp.) 34.7% Enterprise(\> 1000 emp.) 47.6% Small-Business(50 or fewer emp.) 13.7% Mid-Market(51-1000 emp.) 52.7% Enterprise(\> 1000 emp.) 33.6% Small-Business(50 or fewer emp.) 13.7% Mid-Market(51-1000 emp.) 52.7% Enterprise(\> 1000 emp.) 33.6% **Reviewers' Industry** [![Avaya Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-contact-center.svg "Avaya Contact Center")](https://www.g2.com/products/avaya-contact-center/reviews) Avaya Contact Center Telecommunications 13.9% Consumer Services 10.3% Information Technology and Services 10.3% Insurance 9.7% Financial Services 4.8% Other 50.9% [![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")](https://www.g2.com/products/nice-cxone/reviews) NICE CXone Consumer Services 10.4% Information Technology and Services 8.3% Financial Services 7.9% Telecommunications 7.1% Hospital & Health Care 5.8% Other 60.5% Alternatives **Avaya Contact Center Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Amazon Connect](https://images.g2crowd.com/uploads/product/hd_favicon/1528476474/amazon-connect.svg "Amazon Connect") [ Connect ](/products/amazon-connect/reviews) **NICE CXone Alternatives** ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center") [ 8x8 Contact Center ](/products/8x8-contact-center/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ## Avaya Contact Center vs NiCE CXone FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between NiCE CXone vs Avaya Contact Center? NiCE CXone stands out for its higher G2 rating, stronger mid-market presence, and top-cited ease of use, while Avaya Contact Center is more enterprise-focused with a slightly lower rating and setup score. | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) | | --- | --- | | 4.3/5 (1,730 reviews) | 4.1/5 (181 reviews) | | Mid-Market | Enterprise | | 8.0 | 7.5 | | 8.3 | 8.2 | | Ease of Use (38 all-time mentions) | Calling Features (2 all-time mentions) | ### How do the pricing models of NiCE CXone and Avaya Contact Center compare? NiCE CXone is rated higher for value, with reviewers expressing more satisfaction with its pricing than Avaya Contact Center. - **NiCE CXone:** In recent reviews, several reviewers note that while the platform is feature-rich, the pricing is on the higher side but justified by its capabilities and reliability. - **Avaya Contact Center:** Reviewers mention competitive pricing but also cite complexity and higher costs for certain configurations and integrations. ### What are the best alternatives to NiCE CXone and Avaya Contact Center? The top three alternatives to NiCE CXone and Avaya Contact Center are Talkdesk, Genesys Cloud CX, and Five9 Intelligent Cloud Contact Center Platform. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1,730) | Mid-Market | Pricing is on the higher side but justified by features | Ease of Use (38 all-time mentions) | | [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) | 4.1/5 (181) | Enterprise | Competitive pricing, but complexity can add cost | Calling Features (2 all-time mentions) | | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2,586) | Small-Business | — | — | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1,558) | Mid-Market | — | — | | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5 (625) | Mid-Market | — | — | ### Which Contact Center features should I prioritize when comparing NiCE CXone and Avaya Contact Center? Buyers should prioritize ease of use, call management, analytics, integrations, and reporting when comparing NiCE CXone and Avaya Contact Center. - **Ease of Use:** NiCE CXone (38 all-time mentions), Avaya Contact Center (1 all-time mention) - **Call Management:** NiCE CXone (13 all-time mentions), Avaya Contact Center (2 all-time mentions) - **Analytics:** NiCE CXone (11 all-time mentions), Avaya Contact Center (1 all-time mention) - **Integrations:** NiCE CXone (11 all-time mentions), Avaya Contact Center (1 all-time mention) - **Reporting:** NiCE CXone (10 all-time mentions), Avaya Contact Center (1 all-time mention) ### What are the pros and cons of NiCE CXone vs Avaya Contact Center? NiCE CXone's headline strength is ease of use, while Avaya Contact Center is recognized for its calling features. - **NiCE CXone strengths:** Ease of Use (38 all-time mentions), Features (27), Efficiency (26), Helpful (21), User Interface (15), Call Management (13), Customer Support (13), Customization (13), Intuitive (13), Analytics (11), Easy Integrations (11), Call Quality (10), Flexibility (10), Reporting (10) - **NiCE CXone trade-offs:** Call Issues (14), Technical Issues (14), Learning Curve (10), Missing Features (10), Poor Customer Support (10), Slow Loading (10) - **Avaya Contact Center strengths:** Calling Features (2), Analytics (1), Call Quality (1), Connectivity (1), Ease of Use (1), Features (1), Reporting (1), Simple (1) - **Avaya Contact Center trade-offs:** Complexity (1), Customization Difficulty (1), Difficult Implementation (1), Difficult Setup (1), Error Handling (1), Frequent Authentication (1), Integration Issues (1), Login Issues (1), Process Complexity (1), Software Bugs (1), Ticketing Issues (1), Unreliability (1) ### Is NiCE CXone or Avaya Contact Center better for small businesses? Talkdesk is the better fit for small businesses, as it is the top-ranked alternative with a small-business segment focus. - **NiCE CXone:** Largest segment is mid-market, with reviewers highlighting ease of use and flexibility but noting a learning curve for smaller teams. - **Avaya Contact Center:** Largest segment is enterprise, with reviewers citing complexity and a focus on larger deployments. ### Which Contact Center platform has better integrations? NiCE CXone is favored for integrations, with more reviewer-cited mentions and broader integration capabilities. - **NiCE CXone:** Easy Integrations cited in 11 all-time mentions, with reviewers highlighting integration with Salesforce and other platforms. - **Avaya Contact Center:** Integrations mentioned in 1 all-time review, with reviewers noting integration with payroll and other internal systems. ### How do NiCE CXone and Avaya Contact Center compare on customer support? NiCE CXone and Avaya Contact Center are rated nearly identically on Quality of Support, with scores of 8.3 and 8.2 respectively, indicating parity. - **NiCE CXone:** Reviewers frequently mention responsive customer service and extensive resources, but also note occasional delays and inconsistent support experiences. - **Avaya Contact Center:** Reviewers highlight strong support, easy access to help, and reliable assistance, with some noting long response times for complex issues. ### Which is easier to implement, NiCE CXone or Avaya Contact Center? NiCE CXone is rated higher for Ease of Setup, with a 0.5-point advantage over Avaya Contact Center. - **NiCE CXone:** Reviewers describe the setup as quick and easy for basic builds, with a learning curve for advanced configurations but generally positive implementation experiences. - **Avaya Contact Center:** Reviewers note that setup can be complex, especially for new users, and cite challenges with configuration and integration during implementation. ### Which product has better Voice? NiCE CXone is more frequently cited for Voice, with 10 all-time mentions for call quality and call management, while Avaya Contact Center has 2 all-time mentions for calling features and 1 for call quality. - **NiCE CXone:** Call Quality (10 all-time mentions), Call Management (13), Ease of Use (38), and a G2 rating of 4.3/5 across 1,730 reviews. - **Avaya Contact Center:** Calling Features (2 all-time mentions), Call Quality (1), and a G2 rating of 4.1/5 across 181 reviews.