Link copied to clipboard # Amazon Connect vs Avaya Contact Center Comparison - What are their main differences? Share [ Export ](/compare/amazon-connect/avaya-contact-center/export.csv) ConnectAvaya Contact Center[+ Add Product](#) Pricing **Amazon Connect** Free Trial No pricing available **Avaya Contact Center** No pricing available **Pricing Insights** from reviews Time to Implement **Amazon Connect** 4 months Based on 5 responses **Avaya Contact Center** 3 monthsFaster Based on 6 responses Return on Investment **Amazon Connect** 18 months4 months sooner Based on 5 responses **Avaya Contact Center** 22 months Based on 5 responses Perceived Cost **Amazon Connect** $$$$$ **Avaya Contact Center** $$$$$ Average Discount **Amazon Connect** Not enough reviews yet **Avaya Contact Center** Not enough reviews yet ![Amazon Connect](https://images.g2crowd.com/uploads/product/hd_favicon/1528476474/amazon-connect.svg "Amazon Connect") ![Avaya Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-contact-center.svg "Avaya Contact Center") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Amazon Connect** [ Ease of Use (11) ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=1521828&qs=pros-and-cons#reviews)[ Efficiency (6) ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174576&qs=pros-and-cons#reviews)[ Complex Features (3) ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245332&qs=pros-and-cons#reviews)[ Complexity (3) ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245157&qs=pros-and-cons#reviews) **Avaya Contact Center** [ Calling Features (2) ](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2108930&qs=pros-and-cons#reviews)[ Analytics (1) ](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2329340&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2329352&qs=pros-and-cons#reviews)[ Customization Difficulty (1) ](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bsentiment_snippet%5D=2329331&qs=pros-and-cons#reviews) Integrations **Amazon Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/amazon-eventbridge.png "Product Avatar Image") Amazon EventBridge ](https://www.g2.com/products/amazon-eventbridge/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-simple-notification-service-sns.jpg "Product Avatar Image") Amazon Simple Notification... ](https://www.g2.com/products/amazon-simple-notification-service-sns/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c6c04f0cff71339f30c780569b2c99ec/deepgram.jpg "Product Avatar Image") Deepgram ](https://www.g2.com/products/deepgram/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58f21922e25f1cf41919772fd94e79a9/rippling.png "Product Avatar Image") Rippling ](https://www.g2.com/products/rippling/reviews)[ View all ](https://www.g2.com/products/amazon-connect/integrations) **Avaya Contact Center** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ef8850c86703ce4400de24a1508b35b4/cresta.png "Product Avatar Image") Cresta ](https://www.g2.com/products/cresta/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d2f0a0ea98763ba63746cc59f2377be9/dynamics-365-customer-service.png "Product Avatar Image") Microsoft Dynamics 365 Customer Service ](https://www.g2.com/products/dynamics-365-customer-service/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8c3daf65d785cff1c07ec2cb7c4205a/elevenlabsio.png "Product Avatar Image") ElevenLabs ](https://www.g2.com/products/elevenlabsio/reviews)[ View all ](https://www.g2.com/products/avaya-contact-center/integrations) Screenshots **Amazon Connect** ![Amazon Connect screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/136025/Amazon-Connect-Welcome-Page.png) **Avaya Contact Center** No screenshot available **Ratings** from reviews Meets Requirements **Amazon Connect** 9.0 9.076 **Avaya Contact Center** 8.7 8.7144 Ease of Use **Amazon Connect** 9.2 9.277 **Avaya Contact Center** 8.4 8.4143 Ease of Setup **Amazon Connect** 8.9 8.945 **Avaya Contact Center** 7.6 7.646 Ease of Admin **Amazon Connect** 9.3 9.318 **Avaya Contact Center** 7.8 7.838 Quality of Support **Amazon Connect** 8.8 8.865 **Avaya Contact Center** 8.3 8.3129 Has the product been a good partner in doing business? **Amazon Connect** 9.1 9.117 **Avaya Contact Center** 8.0 8.037 Product Direction (% positive) **Amazon Connect** 8.3 8.367 **Avaya Contact Center** 7.4 7.4141 **Features** ratings from reviews Contact Center 9.1 69 8.7 57 Contact Center Workforce Not enough data 7.9 5 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 22.6% Mid-Market(51-1000 emp.) 47.6% Enterprise(\> 1000 emp.) 29.8% Small-Business(50 or fewer emp.) 22.6% Mid-Market(51-1000 emp.) 47.6% Enterprise(\> 1000 emp.) 29.8% Small-Business(50 or fewer emp.) 17.6% Mid-Market(51-1000 emp.) 34.7% Enterprise(\> 1000 emp.) 47.6% Small-Business(50 or fewer emp.) 17.6% Mid-Market(51-1000 emp.) 34.7% Enterprise(\> 1000 emp.) 47.6% **Reviewers' Industry** [![Amazon Connect](https://images.g2crowd.com/uploads/product/hd_favicon/1528476474/amazon-connect.svg "Amazon Connect")](https://www.g2.com/products/amazon-connect/reviews) Amazon Connect Computer Software 14.3% Information Technology and Services 13.1% Financial Services 8.3% Insurance 6.0% Accounting 4.8% Other 53.6% [![Avaya Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-contact-center.svg "Avaya Contact Center")](https://www.g2.com/products/avaya-contact-center/reviews) Avaya Contact Center Telecommunications 13.9% Consumer Services 10.3% Information Technology and Services 10.3% Insurance 9.7% Financial Services 4.8% Other 50.9% Alternatives **Amazon Connect Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) **Avaya Contact Center Alternatives** ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ## Connect vs Avaya Contact Center FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Avaya Contact Center vs Connect? Connect stands out for higher reviewer satisfaction in ease of use, setup, and support, while Avaya Contact Center is more established in the enterprise segment. | | [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) | [Connect](https://www.g2.com/products/amazon-connect/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.1/5 (181 reviews) | 4.4/5 (92 reviews) | | Largest Segment | Enterprise | Mid-Market | | Ease of Setup score | 7.5 | 8.9 | | Quality of Support score | 8.2 | 8.8 | | Top Reviewer-Cited Strength | Calling Features (2 all-time mentions) | Ease of Use (11 all-time mentions) | ### How do the pricing models of Avaya Contact Center and Connect compare? Connect is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Avaya Contact Center:** Reviewers note competitive pricing but mention complexity and higher costs for advanced features. - **Connect:** Reviewers consistently highlight the flexible, pay-as-you-go pricing model and strong ROI, especially compared to traditional solutions. ### What are the best alternatives to Avaya Contact Center and Connect? The top three alternatives to Avaya Contact Center and Connect are Genesys Cloud CX, NiCE CXone, and Five9 Intelligent Cloud Contact Center Platform. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) | 4.1/5 (181 reviews) | Enterprise | Competitive pricing, but complexity can increase costs | Calling Features (2 all-time mentions) | | [Connect](https://www.g2.com/products/amazon-connect/reviews) | 4.4/5 (92 reviews) | Mid-Market | Flexible, pay-as-you-go pricing with strong ROI | Ease of Use (11 all-time mentions) | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | — | | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1730 reviews) | Mid-Market | — | — | | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5 (625 reviews) | Mid-Market | — | — | ### Which Contact Center features should I prioritize when comparing Avaya Contact Center and Connect? Buyers should prioritize ease of use, ease of setup, integrations, voice quality, and analytics when comparing Avaya Contact Center and Connect. - **Ease of Use:** Avaya Contact Center 8.4, Connect 9.2; Connect leads with 11 all-time mentions for ease of use. - **Ease of Setup:** Avaya Contact Center 7.5, Connect 8.9; Connect is frequently praised for easy setup (5 all-time mentions). - **Integrations:** Connect is cited for easy integrations (4 all-time mentions); Avaya Contact Center has 1 all-time mention of integration issues. - **Voice Quality:** Both products receive positive feedback on voice, with Avaya Contact Center at 1 all-time mention and Connect at 2 for call management and recording. - **Analytics:** Avaya Contact Center and Connect both have analytics cited (1 and 4 all-time mentions, respectively). ### What are the pros and cons of Avaya Contact Center vs Connect? Connect's headline strength is ease of use, while Avaya Contact Center is recognized for robust calling features. - **Avaya Contact Center strengths:** Calling Features (2 all-time mentions), Analytics, Call Quality, Connectivity, Reporting, Simple interface. - **Avaya Contact Center trade-offs:** Complexity, Customization Difficulty, Difficult Implementation and Setup, Error Handling, Integration Issues, Software Bugs, Unreliability (all with 1 all-time mention each). - **Connect strengths:** Ease of Use (11 all-time mentions), Efficiency (6), Customization (5), Easy Setup (5), Features (5), Analytics (4), Easy Integrations (4), Call Management (2), Call Recording (2). - **Connect trade-offs:** Complex Features (3 all-time mentions), Complexity (3), Difficult Setup (3), Improvements Needed (3), Initial Difficulties (3), Missing Features (3), Steep Learning Curve (3), Complex Implementation (2). ### Is Avaya Contact Center or Connect better for small businesses? Connect is the better fit for small businesses, with stronger mid-market and small-business reviewer sentiment. - **Avaya Contact Center:** Largest segment is Enterprise; reviewers highlight suitability for larger organizations and note complexity for smaller teams. - **Connect:** Largest segment is Mid-Market; reviewers frequently cite ease of use, easy setup, and cost efficiency for smaller and mid-sized businesses. ### Which Contact Center platform has better integrations? Connect is favored by reviewers for integrations, with more frequent and positive mentions. - **Avaya Contact Center:** Integration issues are mentioned in recent reviews, but no specific third-party tools are cited. - **Connect:** Integrations with Deepgram and other AWS services are cited in recent reviews, with 4 all-time mentions for integrations and easy integrations. ### How do Avaya Contact Center and Connect compare on customer support? Connect leads on Quality of Support with a 0.6-point advantage over Avaya Contact Center (8.8 vs 8.2). - **Avaya Contact Center:** Reviewers describe support as generally responsive but note occasional delays and complexity in resolving issues. - **Connect:** Reviewers consistently praise support availability and helpfulness, with multiple mentions of strong customer service and effective training resources. ### Which is easier to implement, Avaya Contact Center or Connect? Connect is easier to implement, with a 1.4-point higher Ease of Setup score (8.9 vs 7.5) and stronger Ease of Admin (9.2 vs 7.8). - **Avaya Contact Center:** Reviewers note complexity in deployment and configuration, with several citing difficult setup and integration challenges. - **Connect:** Reviewers frequently highlight easy setup, quick onboarding, and minimal operational overhead, especially for cloud deployments. ### Which product has better Voice? Connect is favored for Voice, with more frequent positive mentions and higher reviewer satisfaction. - **Avaya Contact Center:** Voice is cited as a strength in 1 all-time mention; reviewers note clear audio and reliable calling features. - **Connect:** Voice is cited in 2 all-time mentions for call management and recording; reviewers highlight international calling quality and reliable cloud-based voice services.