Last updated on Jul 28, 2026
Avaya Contact Center does not offer a free trial. Information about Avaya Contact Center pricing, plan availability, and costs is not listed on G2 by the vendor. Buyers typically need to engage directly with the vendor to understand pricing options. Final cost negotiations to purchase Avaya Contact Center must be conducted with the seller.
*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.
Averages based on real user reviews.
No. According to G2 data, Avaya Contact Center does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options.
Avaya Contact Center's pricing is best suited for mid-market and enterprise organizations with complex, high-volume contact center requirements, particularly in telecommunications, banking, insurance, healthcare, and IT services, based on G2 reviewer demographics. Enterprise reviewers praise its advanced call routing, workforce management integration, multichannel support, and 99-plus percent uptime capabilities. Mid-market reviewers in IT and telecom highlight its scalability and competitive positioning against Genesys and NICE CX-One. G2 reviewers from small businesses also report success with inbound and outbound call handling, though cost and deployment complexity make Avaya Contact Center's pricing less accessible for lean teams without dedicated technical resources to manage its multi-component architecture.
Avaya Contact Center does not offer a free version or publicly listed pricing tiers, according to G2's pricing data. Avaya Contact Center's pricing is based entirely on custom enterprise quotes. G2 reviewers note that licensing is complex and can be a significant barrier, with one mid-market reviewer describing the licensing structure as complicated and upgrades as painful. Another reviewer flagged unexpected costs when adding softphone console capabilities. Without a free tier or standardized paid tiers, prospective buyers must engage Avaya directly for scoping. G2 data on Avaya Contact Center indicates that costs scale with components such as Verint WEM, AES, CMS, and Session Manager, making total expenditure highly deployment-dependent.
G2 reviewers present a mixed but generally positive value assessment of Avaya Contact Center's pricing. High-rating reviewers across enterprise and mid-market segments cite competitive feature sets rivaling Genesys and NICE CX-One, strong voice infrastructure, scalability, and solid support as justifying the cost. However, multiple G2 users flag expensive licensing, complex upgrade paths, and costly integrations as notable drawbacks. One mid-market reviewer explicitly notes pricing is expensive, particularly around contact center flex and multi-server SIP requirements. G2 reviews of Avaya Contact Center suggest it delivers strong value for organizations prioritizing enterprise-grade voice reliability and advanced routing, but smaller teams or cost-sensitive buyers may find the total cost of ownership difficult to justify.
The following is a quick overview of editions offered by other Contact Center Software
| Product | Price | Features |
|---|---|---|
 CXone Omnichannel Suite |
Starting at $110.001 Agent Per Month |
Includes both Digital and Voice Agent plus
|
 Talkdesk Express™ | United States & Canada Small Business Exclusive |
Free25 Licenses Free to Start |
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
|
 3CX SMB |
Free10 Users |
Free for up to 10 users.
|
Various alternatives pricing & plans
Flexibility and mobility, Robust Features Review collected by and hosted on G2.com.
experiencing the authentication errors frequently Review collected by and hosted on G2.com.
