# How do you manage Avaya Contact Center complexity for routing, reporting, and upgrades?

Avaya Contact Center has helped us organize high volumes of calls, emails, chats, and social messages into a single queue with skill-based routing, which improves consistency and reduces wait times. At the same time, setup and day-to-day changes can feel complex, the UI feels dated, and upgrades or patches can be disruptive in on-prem or hybrid environments. Reporting is powerful but not very intuitive, and real-time data can lag. How are you simplifying admin work, reporting dashboards, and upgrade planning while keeping reliability strong?

##### Post Metadata
- Posted at: 2 days ago
- Author title: Customer Service Specialist at betPawa
- Net upvotes: 1



## Related Product
[Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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