Aurea CRM Reviews & Product Details

Aurea CRM Overview

What is Aurea CRM?

Aurea CRM is a comprehensive customer relationship management solution that lets you drive customer engagement tools deep into your sales organization. With end-to-end capabilities for sales and marketing, it provides a one-stop-shop that delivers a compact overview of team activities, sales pipelines, and key performance indicators so you can set priorities and make informed decisions. The new Aurea CRM Enterprise Edition has been reengineered with integrated campaign management offerings to give you the insight, access, and speed you need.

Aurea CRM Details
Website
Product Description

Aurea CRM is a comprehensive customer relationship management solution that helps companies manage every lead, opportunity and interaction with customers throughout their journey


Seller Details
Seller
Aurea Software
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@AureaSoftware
240 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
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Aurea CRM Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We decided to give it a try by allowing you to use your system where we could find each specification of the tool and showing itself the detailed operation of how to make sales, for us it was immediately the best possible solution I love how we can use this system and directly coupled to our Company because it allows me to bring traffic, we can use it in any marketing system to broaden the search and attract new customers, we have not had any kind of problem with the operation and users offer us positive comments for the good work in sales . Review collected by and hosted on G2.com.

What do you dislike?

Definitely a tool that worked correctly, the options it offers us to achieve specific sales are very effective, so we have not had an inconvenient point regarding its operation, for that reason I do not have any negative opinion regarding each tool that is offered, it seems to me it can improve, adding more features some type of text design or improvement in future advertising. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend the service because it has given detailed solutions where we have noticed sales, traffic and new customers, marketing collaborates and this CRM all associating is the most powerful system with a service with exponential traffic, we are very happy, in my opinion I recommend the service because works . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The search for a CRM system is necessary for any company because it allows the increase and above all the sales, the Aurea CRM system has worked perfectly, managing to connect directly to the company and in turn to the marketing tools allowing a wide potential been able to grow little by little thanks to the system, managing to attract traffic to the web and in turn expand sales, I love the system because it provides a solution. Review collected by and hosted on G2.com.

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Full-stack Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Clearly structured summary of the most important customer information and activities . I really appreciate the work done on this application and i really used it .It is really helpfull in sales management.

Aurea is helpful in management of customers information .

And In past years it really improved working . Review collected by and hosted on G2.com.

What do you dislike?

I would say it lacks in some steps so It should be seen to overcome , data loading. It is somewhere difficult to handle.

It lacks in when we have to communicate or task management which is very basic need in any software to handle

So this should be improved . Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would say it should be implemented I as t is very usefull for customer interaction

Management of customers is made easy with its help and would say people should try this for the better performance Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is very usefull for customer interaction

Management of customers is made easy with its help Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to handle for me but my team faces issues. Customer Relations has become much easier due to this application Review collected by and hosted on G2.com.

What do you dislike?

User friendliness needs to be given priority. Everybody is not technically expert. Subordinates of 50+ age groups faced issues while operating Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy tool to manage customer relations, highly recommended for CRM Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy interaction with customers. Holistic app with cloud support & available on mobile which makes things accessible from anywhere Review collected by and hosted on G2.com.

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Especialista em suporte ao cliente
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Work history - It is extremely useful, with it we can access the work history of our consultants and have access to various types of information such as the time the employee was involved in negotiating with the client, what was the sales policy, promotion offered and many other information that help us in future projects and decision making. Review collected by and hosted on G2.com.

What do you dislike?

One of the problems with Aurea CRM is its data loading tools, it definitely needs improvement, it is currently a bit limited and difficult to handle and you might have a problem when trying to do some data migration. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Aurea CRM is a great option for emerging companies that are growing, the system configuration is quick and easy, it is compatible with all browsers including mobile devices so you will have no problems with annoying crashes. Aurea CRM still increases the productivity of Its staff, even a small team, will account for a hundred users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Aurea CRM has been implemented in our company to be used in our sales department, it allows us to keep track of the appointments to which our sales consultants are assigned. It also provides complete history with information that can be used for future decision making. It allowed us to store all the necessary information from our clients such as who was the sales consultant who attended, what is the internal contact of the customer and etc. It also allows us to keep the maximum information in one system, fully accessible to employees in a way. easy and fast whenever you need them. Review collected by and hosted on G2.com.

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International Freight Forwading Operator-Sea Exports
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Customers information is easily managed. Members can easily log in using their mobile devices to access important information in real time.

Workflow is streamlined with limited time wastage.

The tool is user friendly and can be easily integrated with other system such as outlook and others.

History of Customers is securely managed . Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it it is time consuming since it takes lot of time to load. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The tool is best for growing businesses. It is easy to manage customers information in one database which can be accessed by team members at any place on one touch. I highly recommend Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it in tracking sales and managing customers information. It helps in decision making since we can track sales and KPIs of different members.It has streamlined our sales operations.. Review collected by and hosted on G2.com.

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Digital Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

After the takeover of an update by Aurea, any development of the computer code was ab initio open, with some poor support. However, this has improved considerably once more in recent years. Review collected by and hosted on G2.com.

What do you dislike?

One notices the software's a few years of expertise with several CRM comes. The useful scope and also the support of CRM processes ar nice, the campaign management is trying to find its same, utterly different trade templates facilitate the difference to individual business models. The roles and rights module permits even the foremost complicated structures to be mapped. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Aurea's CRM code is that the successor to update's CRM. in person I even have notable and used the code since 1998, initial as a user in numerous corporations, these days as an advisor for corporations from numerous industries. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Tried the Cloud-based CRM solution in areas, supporting energy, retail and the insurance industries. It was used to manage sales, marketing, team activities, sales pipeline, KPIs and more. It ease of use was faily good as well as its featurea and functuinality. NIce mobile access option Review collected by and hosted on G2.com.

What do you dislike?

Lack of other basic features such as email marketing, lead scoring, task management. The support at the beggining was not that good, but now a days has improved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking of interraction and its life process.

Process improvement and a better tool for support Review collected by and hosted on G2.com.

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Team Supervisor
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Es facil de utilizar y entender Aurea. Resulta fantastica para el uso empresarial.

Podemos crear areas para problemas comerciales de forma individual y lo podemos usar en todas las areas de la empresa.

Usamos todas las versiones que tienen como Android, Iphone.. Review collected by and hosted on G2.com.

What do you dislike?

Al principio puede resultar complicada y mas para las nuevas incorporaciones y hay que dar tiempo para acostumbrarse a ella. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Podemos usar distintas plantillas para cada una de las areas de la empresa por lo que nos ayuda tener Aurea para el uso de todos los empleados y nos hace todo mas sencillo. Review collected by and hosted on G2.com.

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Empleado de ventas
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Aurea es sencillo y facil de utilizar en la empresa. Lo podemos usar para los proyectos y resulta intuitivo.

Lo utilizamos desde hace varios años y seguiremos con Aurea muchos mas. Review collected by and hosted on G2.com.

What do you dislike?

Se puede observar en alguna ocasión algo de lentitud en el programa pero salvo esto funciona de maravilla. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Fácil contacto con el cliente es un sistema genial de CRM.

Nos permite tener una sola aplicación sin necesidad de usar varias para tener todas las funcionalidades de Aurea. Review collected by and hosted on G2.com.

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CEO
Apparel & Fashion
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The fact that this CRM has a lot of customizing possibilities Review collected by and hosted on G2.com.

What do you dislike?

I have no complaints so far about this CRM Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

financial workarounds and easy to use Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

If you have access to Aurea you can scale the relationship to include further enterprise solutions that they have on offer. Review collected by and hosted on G2.com.

What do you dislike?

Not super common out there tool so requires getting used to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Standard CRM platform functionality like prospect management, documentation, customer engagement etc. Review collected by and hosted on G2.com.

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IB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The platform that Aurea makes it easy to understand Review collected by and hosted on G2.com.

What do you dislike?

The inability to communicate with the main system.platform Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This CRM would make your process easy Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer interaction and finding easy to locate their accounts Review collected by and hosted on G2.com.

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Projektmitarbeiter
Furniture
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- great iPad/ iOS App(lication) -> The sales people love it

- best CRM System for Object/ Project Management

- very userfriendly with a big user experience

- great Team with especially perfect Help Desk Support

- very flexible customizing features Review collected by and hosted on G2.com.

What do you dislike?

there is nothing to dislike at the moment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it and love it. A very good team behind the system which can find a solution for all your needed business processes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

a very good CRM System with a good user acceptance. Review collected by and hosted on G2.com.

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Entwicklung CRM / QlikView
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- Individual and flexible possibilities to extend your solution (create individual infoareas to solve your business problems)

- Usable in every department of the company (hotline, marketing, sales...)

- Good usability (intuitive and simple for the user)

- Possibility to extend your solution with extensions (Exchange connector for Outlook, CTI telephone module...)

- Mobile versions available (IPad, Iphone, Android...) Review collected by and hosted on G2.com.

What do you dislike?

- A lot of different administration modules and sometimes confusing (Designer)

- Not multi browser able (only IE supported up to and including version 7) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Overview of all customers and prospects

- One solution for the departments instead of isolated applications Review collected by and hosted on G2.com.

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Geschäftsführer
Management Consulting
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

update.CRM is the latest development of a series of excellent products for professional CRM supporting the cultural approach of Customer Relationship Management.

I´m using these products since 20 years in different company groups with migrations from version to version. Review collected by and hosted on G2.com.

What do you dislike?

There is no starter kit for smaller companies. The smallest version has a server with 5 users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As in every case introducing IT systems first be aware of your company philosophy and the business processes within. update.CRM system may support very different processes - even offering templates for several fields of business.

Never buy a system trying to bring someone up. The users must accept the system. Review collected by and hosted on G2.com.

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Business Development
Food & Beverages
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

great predefined but flexible adjustable processes

easy do-it-yourself reports in 5min

several updates each year (SAAS) Review collected by and hosted on G2.com.

What do you dislike?

interfaces to other systems work by flat-file transfer - it is simple but ok. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

just try it - you will see within 1 hour how superior this systems is compared to others. Review collected by and hosted on G2.com.

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Reviervertreter
Banking
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

update.CRM hats al lot of customizing possibilities. Review collected by and hosted on G2.com.

What do you dislike?

There´s nothing to dislike for me at the moment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

try it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

financial workarounds Review collected by and hosted on G2.com.

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