# How do you handle urgent accounting issues in AppFolio when support is slow?

AppFolio generally works for us when we do not need support, but I have had a frustrating experience getting help with bank-account assignments and reconciliation issues after an account correction. Even after a specialist identified the needed corrections, implementation and follow-through lagged, with sporadic communication and delays that pushed our accounting conversion past its deadline. With phone support limited to higher tiers and no email option, we have been dependent on in-app support for a time-sensitive issue. How have you escalated urgent accounting problems in AppFolio and gotten them fully resolved?

##### Post Metadata
- Posted at: 7 days ago
- Author title: Property Mgt IT
- Net upvotes: 1



## Related Product
[AppFolio Property Manager](https://www.g2.com/products/appfolio-property-manager/reviews)

## Related Category
[Residential Property Management](https://www.g2.com/categories/residential-property-management)

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