Top 10 Amelia Alternatives & Competitors

(7)4.4 out of 5

If you are considering Amelia, you may also want to investigate similar alternatives or competitors to find the best solution. AI Agents For Business Operations is a widely used technology, and many people are seeking simple, reliable software solutions with ai text generation and ai text summarization. Other important factors to consider when researching alternatives to Amelia include reliability and ease of use. The best overall Amelia alternative is Kore.AI. Other similar apps like Amelia are Fin by Intercom, Genesys Cloud CX, Drift, and Salesforce Service Cloud. Amelia alternatives can be found in AI Agents For Business Operations but may also be in AI Customer Support Agents Software or Help Desk Software.

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Best Paid & Free Alternatives to Amelia

Kore.AI
Fin by Intercom
Genesys Cloud CX
Drift
Salesforce Service Cloud
Zendesk for Customer Service - AC
Tidio
NiCE CXone Mpower

Top 10 Alternatives to Amelia Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Amelia stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Market Research, and find the best product for your business.

Kore.AI

By Kore.ai

4.6/5

(459)

Product Description

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.

Reviewers say compared to Amelia, Kore.AI is:

Better at support

More usable

Better at meeting requirements

Categories in common with Amelia:

AI Agents For Business Operations

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to Amelia, Fin by Intercom is:

Better at support

More usable

Better at meeting requirements

Categories in common with Amelia:

AI Agents For Business Operations

Customer Service Automation

Genesys Cloud CX

By Genesys

4.4/5

(1,489)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to Amelia, Genesys Cloud CX is:

More usable

Better at support

Better at meeting requirements

Categories in common with Amelia:

AI Agents For Business Operations

Customer Service Automation

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Salesforce Service Cloud

By Salesforce

4.4/5

(7,181)

Product Description

Reviewers say compared to Amelia, Salesforce Service Cloud is:

Better at support

Better at meeting requirements

Categories in common with Amelia:

Customer Service Automation

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,673)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to Amelia, Zendesk for Customer Service - AC is:

Better at support

Better at meeting requirements

More usable

Categories in common with Amelia:

AI Agents For Business Operations

Customer Service Automation

Tidio

By Tidio

4.7/5

(1,852)

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Reviewers say compared to Amelia, Tidio is:

Better at support

More usable

Better at meeting requirements

Categories in common with Amelia:

AI Agents For Business Operations

Customer Service Automation

NiCE CXone Mpower

By NiCE

4.3/5

(1,726)

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Reviewers say compared to Amelia, NiCE CXone Mpower is:

Better at support

Better at meeting requirements

More usable

Categories in common with Amelia:

Customer Service Automation