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Alight Benefits Administration Reviews & Product Details

For over 25 years, we've been a human capital and business partner to the world's most influential companies, helping them get more out of their benefits, payroll and HR. We can help you understand what your human capital is saying and connect the dots between people, work and life so you can act on insight and start thriving together.

Seller

Alight

Discussions

Alight Benefits Administration Community

Languages Supported

English

Overview by

Alight Team

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

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Top-Rated Alternatives

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Alight Benefits Administration Media

Alight Benefits Administration Demo - Alight Worklife

Alight's enterprise technology that drives smarter decisions and organizational outcomes.

Alight Benefits Administration Demo - Omni-channel Experience

From web to mobile to the Ask Lisa chatbot, meet your people where they are with an omni-channel experience.

Alight Benefits Administration Demo - Mobile Friendly

Allows your people to connect with their benefits anywhere, anytime.

Alight Benefits Administration Demo - Employee Engagement

A robust employer analytics portal that provides critical insights and real, actionable data to drive organizational outcomes.

Alight Benefits Administration Demo - Programs Value

Access to real-time dashboards that measure how your employees are accessing and using the programs offered, providing your organization with the information you need to maximize the value of your HR investments.

Alight Benefits Administration Demo - AI powers human decisions

Engages your people with personalized and actionable insights through their channel of choice – mobile, web, virtual chat and easy-to-access expert support.

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Verified User in Human Resources

Enterprise (> 1000 emp.)

9/11/2024

"Headache but I guess it does what it needs to do"

0.5/5

What do you like best about Alight Benefits Administration?

How nice the site looks. The information is a little hard to find but its definitely there to those with the capacity and patience to find it. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

The response time is attrocious and its not accesible to the employees that are not good with tech. The communication channels are not efficient. A clear lack of urgency Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

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Thank you for taking the time to share your feedback about our service, we will share it internally.

We take all feedback seriously and will use this as an opportunity to improve our products and services.

Verified User in Utilities

Enterprise (> 1000 emp.)

6/28/2024

"User Experience"

3.5/5

What do you like best about Alight Benefits Administration?

Alight's account team plays a vital role in maintaining a successful business relationship with our employees and members. They foster a long term partnership by maintaining employees on our account that have the history and tenure with our plans. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

Alight plays a crucial role in our member experience and they sometimes provides inconsistent service and fails to meet expectations. Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

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Thank you for taking the time to share your experience. We value your input.

We take all feedback seriously and will use this as an opportunity to improve our products and services. Thank you for your business!

Alexis H.

Enterprise (> 1000 emp.)

2/29/2024

"Alight Benefits Admin is Helpful"

3.5/5

What do you like best about Alight Benefits Administration?

Alight Benefits Administration provides me with the Benefits info I need related to my 401k and health benefits. I like that they have a HealthPro, a personal consultant who can help you understand benefits, coordinate care and review claims and bills. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

Sometimes it can be hard to reach the right person in Customer Support if you have an issue or question. Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

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Thank you so much for taking the time to share your feedback. We value your input and insight. Our team works hard to ensure that our customer concerns get resolved quickly as possible. We take all feedback seriously and will use this information to improve our products and services. We’re grateful for the opportunity to serve all our wonderful clients. Thank you for your business!

Trishla S.

Employee Experience, Talent | People and culture

Mid-Market (51-1000 emp.)

9/19/2024

"really good and Innovative"

5/5

What do you like best about Alight Benefits Administration?

I think the best part is the self serve. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

sometimes there are customer service issues Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

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Thank you for taking the time to share your feedback! We’re thrilled to hear that you’re enjoying your experience with our product. We are grateful for the opportunity to serve our wonderful clients. We appreciate the continued partnership.

Verified User in Utilities

Enterprise (> 1000 emp.)

6/28/2024

"Making Progress but Can Be Better"

4/5

What do you like best about Alight Benefits Administration?

I do like the constant effort to make improvement with AWL. The releases tend to have generally positive changes that are moving in the right direction. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

Customization is difficult. Some of the technology is rolled out as a one size fits all and benefits for every client is different Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

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Thanks for taking the time to leave a positive review.

We value your input and will share your feedback around customization.

We’re grateful for the opportunity to serve all our wonderful clients. Thank you for your business!

Shradha S.

Associate Recruiter at Lehigh Valley Health Network - Powered by Korn Fery

Enterprise (> 1000 emp.)

2/26/2024

"Transforming life better"

5/5

What do you like best about Alight Benefits Administration?

I feel the Health and Retirement benefits that a person gets are the best solution Alight gives them with an easy implementation and best customer support and easy to use Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

I geniuely dont like there is something to dislike about alight as all the solution is made for the wellbeing of people and transfer their life in a better way Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

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We appreciate your kind words and are grateful for your continued partnership. If there's anything else we can do to make your experience even better, please don't hesitate to reach out to your account representative. Thank you again!

Verified User in Accounting

Mid-Market (51-1000 emp.)

9/10/2024

"Great performance!"

4.5/5

What do you like best about Alight Benefits Administration?

Easy to use and configurable for any type of organization. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

They need to provide more information regards some modules. Review collected by and hosted on G2.com.

Bob S.

Comp Guy

Enterprise (> 1000 emp.)

11/28/2023

"Using Alight Helps Administering Benefits"

4.5/5

What do you like best about Alight Benefits Administration?

The look and feel of the platform is great. I like that I have access to everything I need in one spot. I can go into the app/platform as often as I would like at any time. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

I am still a new user to the platform but so far I have not found anything I dislike. Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

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Dhananjay W.

Management Trainee Human Resources

Mid-Market (51-1000 emp.)

2/26/2024

"Had a great experience"

5/5

What do you like best about Alight Benefits Administration?

It was a great experience and was quite effective, ease of use , short and crispy Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

oveall experience was so good and had a great time and support. Intergration help us to implementation thhings in numbers of featute Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

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Thank you for your feedback! Providing great service is really important to us at Alight and we’re glad to hear that’s what you’ve experienced. We’re grateful for the opportunity to serve all our wonderful clients. Thank you for your business.

Verified User in Investment Banking

Enterprise (> 1000 emp.)

3/27/2024

"Quick and Easy"

2.5/5

What do you like best about Alight Benefits Administration?

I really like the personalised experience and recommendations on the application and the range of benefits information being provided from medical to dental to insurances to retirement benefits. Review collected by and hosted on G2.com.

What do you dislike about Alight Benefits Administration?

Though the app is effective, but the interface of alight mobile is sometimes slow. Review collected by and hosted on G2.com.

Response from Alight Team of Alight Benefits Administration

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Thank you for taking the time to share your feedback about our service. We value your input and comments.

We take all feedback seriously and will use this as an opportunity to improve our products and services. We will pass on your feedback. Thank you!