--- title: Alight Benefits Administration Reviews meta\_title: 'Alight Benefits Administration Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Alight Benefits Administration works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Alight Benefits Administration Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **self-service options** in Alight Benefits Administration, making their experience more efficient and user-friendly. [(1 mentions)](https://www.g2.com/products/alight-benefits-administration/reviews?filters%5Bsentiment_snippet%5D=1450747&qs=pros-and-cons#reviews) Users report experiencing **customer service issues** with Alight Benefits Administration, leading to dissatisfaction and frustration. [(1 mentions)](https://www.g2.com/products/alight-benefits-administration/reviews?filters%5Bsentiment_snippet%5D=1450758&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Alight Benefits Administration ##### 1. Convenience Users value the **self-service options** in Alight Benefits Administration, making their experience more efficient and user-friendly. [ See 1 mentions ](https://www.g2.com/products/alight-benefits-administration/reviews?filters%5Bsentiment_snippet%5D=1450747&qs=pros-and-cons#reviews) See Related User Reviews ![Trishla S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trishla S.") TS Trishla S. Mid-Market (51-1000 emp.) 5.0/5 "really good and Innovative" What do you like about Alight Benefits Administration? I think the best part is the self serve. ### Top Cons or Disadvantages of Alight Benefits Administration ##### 1. Poor Customer Support Users report experiencing **customer service issues** with Alight Benefits Administration, leading to dissatisfaction and frustration. [ See 1 mentions ](https://www.g2.com/products/alight-benefits-administration/reviews?filters%5Bsentiment_snippet%5D=1450758&qs=pros-and-cons#reviews) See Related User Reviews ![Trishla S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trishla S.") TS Trishla S. Mid-Market (51-1000 emp.) 5.0/5 "really good and Innovative" What do you dislike about Alight Benefits Administration? sometimes there are customer service issues ## Top-Rated Alternatives [ ![bswift](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a267acd91f651267fa158a784a3f1e8a/bswift.jpeg "bswift") bswift 3.8/5(31) ](https://www.g2.com/products/bswift/reviews) [ ![Ease](https://images.g2crowd.com/uploads/product/hd_favicon/468524110e70d528f383b369488a7407/employee-navigator-ease.svg "Ease") Ease 4.6/5(1,446) ](https://www.g2.com/products/employee-navigator-ease/reviews) [ ![Asure](https://images.g2crowd.com/uploads/product/hd_favicon/28940043c8552e3542ea048943a4390c/asure.svg "Asure") Asure 4/5(391) ](https://www.g2.com/products/asure/reviews) [ View All Alternatives ](https://www.g2.com/products/alight-benefits-administration/competitors/alternatives) ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Enterprise (\> 1000 emp.) 9/11/2024 "Headache but I guess it does what it needs to do" 0.5/5 What do you like best about Alight Benefits Administration? How nice the site looks. The information is a little hard to find but its definitely there to those with the capacity and patience to find it. Review collected by and hosted on G2.com. What do you dislike about Alight Benefits Administration? The response time is attrocious and its not accesible to the employees that are not good with tech. The communication channels are not efficient. A clear lack of urgency Review collected by and hosted on G2.com. What problems is Alight Benefits Administration solving and how is that benefiting you? Providing healthcare to my consultants, terrible response times though Review collected by and hosted on G2.com. Show More Response from Alight Team of Alight Benefits Administration [Editedit](https://www.g2.com/survey_responses/alight-benefits-administration-review-10235539/official_response/edit) Thank you for taking the time to share your feedback about our service, we will share it internally. We take all feedback seriously and will use this as an opportunity to improve our products and services. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Enterprise (\> 1000 emp.) 6/28/2024 "User Experience" 3.5/5 What do you like best about Alight Benefits Administration? Alight's account team plays a vital role in maintaining a successful business relationship with our employees and members. They foster a long term partnership by maintaining employees on our account that have the history and tenure with our plans. Review collected by and hosted on G2.com. What do you dislike about Alight Benefits Administration? Alight plays a crucial role in our member experience and they sometimes provides inconsistent service and fails to meet expectations. Review collected by and hosted on G2.com. What problems is Alight Benefits Administration solving and how is that benefiting you? A consistent platform for Annual Enrollment where members can make informed choices and decisions. Alight starts the process early to allow time to review materials and make any necessary changes. Review collected by and hosted on G2.com. Show More Response from Alight Team of Alight Benefits Administration [Editedit](https://www.g2.com/survey_responses/alight-benefits-administration-review-9846421/official_response/edit) Thank you for taking the time to share your experience. We value your input. We take all feedback seriously and will use this as an opportunity to improve our products and services. Thank you for your business! Current UserValidated ReviewerIncentivizedSource: Seller invite AH Alexis H. D Enterprise (\> 1000 emp.) 2/29/2024 "Alight Benefits Admin is Helpful" 3.5/5 What do you like best about Alight Benefits Administration? Alight Benefits Administration provides me with the Benefits info I need related to my 401k and health benefits. I like that they have a HealthPro, a personal consultant who can help you understand benefits, coordinate care and review claims and bills. Review collected by and hosted on G2.com. What do you dislike about Alight Benefits Administration? Sometimes it can be hard to reach the right person in Customer Support if you have an issue or question. Review collected by and hosted on G2.com. What problems is Alight Benefits Administration solving and how is that benefiting you? Alight Benefits Administration is a dedicated group/service that communicates all benefits-related info. As a user, it's helpful to have that information (savings & retirement, health insurance, reimbursement accounts, etc.) all in one place in the portal. Review collected by and hosted on G2.com. Show More Response from Alight Team of Alight Benefits Administration [Editedit](https://www.g2.com/survey_responses/alight-benefits-administration-review-9361008/official_response/edit) Thank you so much for taking the time to share your feedback. We value your input and insight. Our team works hard to ensure that our customer concerns get resolved quickly as possible. We take all feedback seriously and will use this information to improve our products and services. We’re grateful for the opportunity to serve all our wonderful clients. Thank you for your business! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Trishla S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trishla S.") TS Trishla S. Employee Experience, Talent | People and culture Mid-Market (51-1000 emp.) 9/19/2024 "really good and Innovative" 5/5 What do you like best about Alight Benefits Administration? I think the best part is the self serve. Review collected by and hosted on G2.com. What do you dislike about Alight Benefits Administration? sometimes there are customer service issues Review collected by and hosted on G2.com. What problems is Alight Benefits Administration solving and how is that benefiting you? We are looking into it to make our employees life easy and non dependable Review collected by and hosted on G2.com. Show More Response from Alight Team of Alight Benefits Administration [Editedit](https://www.g2.com/survey_responses/alight-benefits-administration-review-10279276/official_response/edit) Thank you for taking the time to share your feedback! We’re thrilled to hear that you’re enjoying your experience with our product. We are grateful for the opportunity to serve our wonderful clients. We appreciate the continued partnership. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Enterprise (\> 1000 emp.) 6/28/2024 "Making Progress but Can Be Better" 4/5 What do you like best about Alight Benefits Administration? I do like the constant effort to make improvement with AWL. The releases tend to have generally positive changes that are moving in the right direction. Review collected by and hosted on G2.com. What do you dislike about Alight Benefits Administration? Customization is difficult. Some of the technology is rolled out as a one size fits all and benefits for every client is different Review collected by and hosted on G2.com. What problems is Alight Benefits Administration solving and how is that benefiting you? With Elevate, it's helping solve the problems of participants not knowing what benefits are available to them. Review collected by and hosted on G2.com. Show More Response from Alight Team of Alight Benefits Administration [Editedit](https://www.g2.com/survey_responses/alight-benefits-administration-review-9847069/official_response/edit) Thanks for taking the time to leave a positive review. We value your input and will share your feedback around customization. We’re grateful for the opportunity to serve all our wonderful clients. Thank you for your business! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Shradha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shradha S.") SS Shradha S. Associate Recruiter at Lehigh Valley Health Network - Powered by Korn Fery Enterprise (\> 1000 emp.) 2/26/2024 "Transforming life better" 5/5 What do you like best about Alight Benefits Administration? I feel the Health and Retirement benefits that a person gets are the best solution Alight gives them with an easy implementation and best customer support and easy to use Review collected by and hosted on G2.com. What do you dislike about Alight Benefits Administration? I geniuely dont like there is something to dislike about alight as all the solution is made for the wellbeing of people and transfer their life in a better way Review collected by and hosted on G2.com. What problems is Alight Benefits Administration solving and how is that benefiting you? The benefits that it provides in the name of solution is solving problem for people financially inorder to whcih I get more people who wnats to associate with alight and I get the benefit for the same Review collected by and hosted on G2.com. Show More Response from Alight Team of Alight Benefits Administration [Editedit](https://www.g2.com/survey_responses/alight-benefits-administration-review-9344625/official_response/edit) We appreciate your kind words and are grateful for your continued partnership. If there's anything else we can do to make your experience even better, please don't hesitate to reach out to your account representative. Thank you again! Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Mid-Market (51-1000 emp.) 9/10/2024 "Great performance!" 4.5/5 What do you like best about Alight Benefits Administration? Easy to use and configurable for any type of organization. Review collected by and hosted on G2.com. What do you dislike about Alight Benefits Administration? They need to provide more information regards some modules. Review collected by and hosted on G2.com. What problems is Alight Benefits Administration solving and how is that benefiting you? Primary is the best solution to manage all the benefits for employees. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bob S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bob S.") BS Bob S. Comp Guy Enterprise (\> 1000 emp.) 11/28/2023 "Using Alight Helps Administering Benefits" 4.5/5 What do you like best about Alight Benefits Administration? The look and feel of the platform is great. I like that I have access to everything I need in one spot. I can go into the app/platform as often as I would like at any time. Review collected by and hosted on G2.com. What do you dislike about Alight Benefits Administration? I am still a new user to the platform but so far I have not found anything I dislike. Review collected by and hosted on G2.com. What problems is Alight Benefits Administration solving and how is that benefiting you? Alight keeps everything together for our staff and it's a one-stop shop for employees to go to instead of multiple locations/sites. Review collected by and hosted on G2.com. Show More Response from Alight Team of Alight Benefits Administration [Editedit](https://www.g2.com/survey_responses/alight-benefits-administration-review-8935095/official_response/edit) Thank you for taking the time to share your feedback! We’re thrilled to hear that you’re enjoying your experience with our product. We are grateful for the opportunity to serve our wonderful clients. We appreciate the continued partnership. 5/29/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dhananjay W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhananjay W.") DW Dhananjay W. Management Trainee Human Resources Mid-Market (51-1000 emp.) 2/26/2024 "Had a great experience" 5/5 What do you like best about Alight Benefits Administration? It was a great experience and was quite effective, ease of use , short and crispy Review collected by and hosted on G2.com. What do you dislike about Alight Benefits Administration? oveall experience was so good and had a great time and support. Intergration help us to implementation thhings in numbers of featute Review collected by and hosted on G2.com. What problems is Alight Benefits Administration solving and how is that benefiting you? By solving issues such as enrolling the emplyees its get easy with the help of Alight to strategies and easily make things done Review collected by and hosted on G2.com. Show More Response from Alight Team of Alight Benefits Administration [Editedit](https://www.g2.com/survey_responses/alight-benefits-administration-review-9339503/official_response/edit) Thank you for your feedback! Providing great service is really important to us at Alight and we’re glad to hear that’s what you’ve experienced. We’re grateful for the opportunity to serve all our wonderful clients. Thank you for your business. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Investment Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Banking") UI Verified User in Investment Banking Enterprise (\> 1000 emp.) 3/27/2024 "Quick and Easy" 2.5/5 What do you like best about Alight Benefits Administration? I really like the personalised experience and recommendations on the application and the range of benefits information being provided from medical to dental to insurances to retirement benefits. Review collected by and hosted on G2.com. What do you dislike about Alight Benefits Administration? Though the app is effective, but the interface of alight mobile is sometimes slow. Review collected by and hosted on G2.com. What problems is Alight Benefits Administration solving and how is that benefiting you? It helps me access all of my different accounts and insurance companies, hence there is everything on one place, no need to hunt. Review collected by and hosted on G2.com. Show More Response from Alight Team of Alight Benefits Administration [Editedit](https://www.g2.com/survey_responses/alight-benefits-administration-review-9244492/official_response/edit) Thank you for taking the time to share your feedback about our service. We value your input and comments. We take all feedback seriously and will use this as an opportunity to improve our products and services. We will pass on your feedback. Thank you! Validated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Benefits Administration](https://www.g2.com/categories/benefits-administration)[Benefits Support](https://www.g2.com/categories/benefits-support) ##### Explore More [What are the most reliable and stable grant management solutions based on verified customer reviews from established enterprises?](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-grant-management-solutions-based-on-verified-customer-reviews-from-established-enterprises)[Coupa vs Procurify for a mid-size company that wants procurement software without a six-figure implementation bill?](https://www.g2.com/discussions/coupa-vs-procurify-for-a-mid-size-company-that-wants-procurement-software-without-a-six-figure-implementation-bill)[What is the most reliable file recovery software for getting back deleted photos on a Windows PC from a folder that was accidentally wiped rather than just moved to the recycle bin?](https://www.g2.com/discussions/what-is-the-most-reliable-file-recovery-software-for-getting-back-deleted-photos-on-a-windows-pc-from-a-folder-that-was-accidentally-wiped-rather-than-just-moved-to-the-recycle-bin) [Which application shielding tools scale seamlessly across enterprise mobile apps handling high transaction volumes without performance bottlenecks?](https://www.g2.com/discussions/which-application-shielding-tools-scale-seamlessly-across-enterprise-mobile-apps-handling-high-transaction-volumes-without-performance-bottlenecks)[Top-rated integration platforms for software apps](https://www.g2.com/discussions/what-are-the-top-rated-integration-platforms-for-software-apps)[Pros and Cons Details](https://www.g2.com/products/alight-benefits-administration/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)