# Asure Reviews **Vendor:** Asure **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.0/5.0 **Total Reviews:** 388 ## About Asure The Asure suite includes Payroll & Tax, HR, and Time & Attendance software as well as HR services that right-size the HR function based on each client's stage of growth. Small and medium-sized businesses need to grow but people and cash are scarce resources. Asure helps growing companies better allocate both their financial and human capital while developing great teams that have the passion and skills to get to the next level. ## Asure Pros & Cons **What users like:** - Users highlight the **exceptional customer service** of Asure, noting attentive and knowledgeable support from the team. (75 reviews) - Users commend Asure's **amazing customer support** , highlighting the helpfulness of contacts and effective onboarding assistance. (69 reviews) - Users find Asure's platform extremely **easy to use** , facilitating seamless payroll and employee onboarding experiences. (54 reviews) - Users appreciate the **accuracy and timeliness** of Asure's payroll management, finding the platform user-friendly and efficient. (39 reviews) - Users commend the **accuracy and timeliness** of Asure's payroll, along with its user-friendly platform. (36 reviews) - Payroll (32 reviews) - Simple (24 reviews) - Staff Helpfulness (20 reviews) - Easy Setup (16 reviews) - Response Time (14 reviews) **What users dislike:** - Users report **poor customer support** , citing issues with communication and accountability throughout the onboarding process. (25 reviews) - Users experience **poor support services** , with inconsistent reps and inadequate communication impacting their onboarding and assistance. (18 reviews) - Users frequently face **payroll issues** due to misleading contracts and poor termination processes, impacting their overall satisfaction. (17 reviews) - Users find Asure to be **not user-friendly** , with cumbersome systems and difficulties in accessing necessary features. (14 reviews) - Users find **difficult navigation** and cumbersome configurations hinder their experience with Asure's service. (11 reviews) - Difficulty (11 reviews) - Not Intuitive (11 reviews) - Users find Asure **time-consuming** , often facing delays in task completion and unresolved issues that hinder efficiency. (11 reviews) - Inadequate Reporting (9 reviews) - Learning Curve (9 reviews) ## Asure Reviews ### 1. Whenever I have a question our Asure representative always responds a very promptly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Asure?** Always a quick response when we have a question or an issue while processing our payroll. Very helpful service and representatives are very knowledgable. **What do you dislike about Asure?** There is nothing I dislike about Asure. I appreciate all the assistance we receive. **What problems is Asure solving and how is that benefiting you?** I currently have no problems that Asure is helping to resolve. ### 2. Quick service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Asure?** Quick service and answers to questions.. **What do you dislike about Asure?** The fact that I cannot set up my withdrawl date in advance. There are many times as a small business owner that I need to enter payroll as I know I will be out of the office for payday, but Asure withdrawls the money either the date I enter the payroll or the day after. It would be nice to determine the date that the funds are withdrawn. **What problems is Asure solving and how is that benefiting you?** Payroll, but I have thought recently of changing payroll services that fit my needs time wise. ### 3. Great system & great service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Asure?** Asure has made everything so much easier. Their support team always makes sure we are helped in a timely matter. **What do you dislike about Asure?** The system could use a few updates, or more info on local taxes and such. **What problems is Asure solving and how is that benefiting you?** asure is always trying to make the system better, keeps us updated and informed. ### 4. A much better alternative to ADP for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Asure?** Asure offers many of the same services as ADP for small businesses but at a much better price point. Plus, their services are more personal. This is important to a small business! **What do you dislike about Asure?** Their onboarding process has been a lot slower than originally anticipated, with less support than initially expected. Luckily I am experienced with my payroll. **What problems is Asure solving and how is that benefiting you?** They are offering what ADP was offering me, but at a much better price point, and more personalized service, so I feel I will be better supported. ### 5. Most Convenient and Easiest Payroll System out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Asure?** User Interface is one of the best features of Asure. Customer Service is also top notch. **What do you dislike about Asure?** I believe a little more customization of Employee information. **What problems is Asure solving and how is that benefiting you?** The challenge of having to consolidate all files and records for all employees at once, Asure is there to take care of it. ### 6. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Asure?** On Asure, it's very straightforward to log in for compensation information. **What do you dislike about Asure?** When I log in, I need to sort through several possibilities to find my compensation data (the name of the former company is included, for instance). **What problems is Asure solving and how is that benefiting you?** I believe it provides more support when calculating taxes, etc. ### 7. Payroll and payroll taxes. **Rating:** 3.5/5.0 stars **Reviewed by:** Bryan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Asure?** It is all in one software, payroll and the payroll taxes. **What do you dislike about Asure?** It does not amend the tax forms if we made any changes after the QT ended. **What problems is Asure solving and how is that benefiting you?** It is all under one software. No need to do exports and imports. ### 8. Great Payroll Company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Asure?** The people who help me, my payroll rep, our HR consultant, the TLM support people, and even the people I speak to when one of my reps aren't available, are all good. **What do you dislike about Asure?** If anything it is that our non-profit is in need of more payroll detail and report creation than Asure can provide. **What problems is Asure solving and how is that benefiting you?** Time keeping, payroll, payroll taxes, W2's, 1099's, HR questions, and more. Helping me to represent our company and the interests of our employees. ### 9. HR services are great but payroll continues to have issues. **Rating:** 1.5/5.0 stars **Reviewed by:** Theresa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Asure?** The HR services and webinars recordings. **What do you dislike about Asure?** Lots of issues continue to pop up with the payroll and taxes side of things. **What problems is Asure solving and how is that benefiting you?** Asure has help create handbooks and an onboarding process which were very beneficial to the company. ### 10. I have recommended Asure to a fellow business **Rating:** 3.5/5.0 stars **Reviewed by:** Lynn A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Asure?** Quick easy submission of payroll hours, via email. **What do you dislike about Asure?** Major errors in the mailings...incorrect address, received paychecks for another client with our address. **What problems is Asure solving and how is that benefiting you?** Only issues at this time are new hires and transfers from 2 locations. ### 11. Asure does a great job **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Asure?** I like that I can email my assigned account rep, and get a response the same day. **What do you dislike about Asure?** Sometimes errors occur on occasion........ **What problems is Asure solving and how is that benefiting you?** They process our payroll and we can always count on them. ### 12. Its been a great experience this software if user friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Myriam M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Asure?** The Asure tracking records are accurate, as well as the history records can be obtained easily. **What do you dislike about Asure?** Sometimes it is difficult to contact my direct contact. **What problems is Asure solving and how is that benefiting you?** The payroll reports can be transported to excel format. ### 13. Best Timecard Software **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Asure?** Ease of use. I needed very little training to get up and running. **What do you dislike about Asure?** I don't really have a downside. It's so easy to use. **What problems is Asure solving and how is that benefiting you?** Easy to track time for our employees ### 14. ERC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Asure?** Responsiveness, and timely delivery of the application **What do you dislike about Asure?** At the moment I can't think of anything that I dislike about Asure **What problems is Asure solving and how is that benefiting you?** No problems. But they are working on ERTC cresit ### 15. Asure Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Asure?** A good amount of features for the price. **What do you dislike about Asure?** The products are not seamless as part of a complete platform. **What problems is Asure solving and how is that benefiting you?** Providing administrative system for HR and payroll. ### 16. HR Specialist **Rating:** 2.0/5.0 stars **Reviewed by:** Victor L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Asure?** Customer Support, when they help, they are good with their calls. **What do you dislike about Asure?** Lack of reporting options, we have lots of issues with clients due to this. **What problems is Asure solving and how is that benefiting you?** Onboard new hires. ### 17. Asure provides exceptional user support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Asure?** From onboarding to the implementation process to case support after launch, Asure employees are always available and provide exceptional service. Instead of contacting a general helpline, Asure is structured where you have a team of specialists familiar with your business. **What do you dislike about Asure?** Asure's payroll reports can be confusing to read at first glance. However, the reports are organized and contain all pertinent information. The issue is purely aesthetic. **What problems is Asure solving and how is that benefiting you?** Creating a Payroll processing system in-house is expensive. Asure's system is a user-friendly and affordable alternative. The platform is a turn-key solution for payroll processing. ### 18. Simple and Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Maria B. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Asure?** Asure sends clear and informative emails. Everything I need to know is easy to find. They called me with sufficient time to inform me of action I needed to take. **What do you dislike about Asure?** I do not see a downside unless you prefer not to use technology to communicate. But even then, you can call and speak to a helpful person. **What problems is Asure solving and how is that benefiting you?** I did not want to do payroll for my small business without the help of professionals. They have experience and knowledge. I do not have the time to learn how to run my payroll. With Asure's support, I can focus on what I do and know best. ### 19. Accounting Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Asure?** They have worked with us on a few issues we have had. **What do you dislike about Asure?** There are not many options for reports and report formats. Overnight by 10am delivery is not reliable.Phone calls seem to ring on and on with no answer sometimes. **What problems is Asure solving and how is that benefiting you?** Not sure at this time. ### 20. We have great experience with Cathy Radley! Honestly she helped us a lot to start with! Thanks Cathy **Rating:** 4.0/5.0 stars **Reviewed by:** Marijana P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Asure?** It's simply for us who never had to deal with payrol before, everything is online and they help you set it up together! **What do you dislike about Asure?** We understood there will be a training after we finish setting up but that never happend. Also no body informed us who is our representative until we asked for it ourselves. Did not like that but everything else after we figured it out goes smooth. **What problems is Asure solving and how is that benefiting you?** They are dealing with our 401K which was a nightmare for us 😊 ### 21. Assure is an user friendly payroll **Rating:** 4.5/5.0 stars **Reviewed by:** Raul V. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Asure?** The easy way to make the paycheck for each employee **What do you dislike about Asure?** Having to generate an statement for every employeea an then download it. I would like the app to do by itself automatically after generating the paycheck **What problems is Asure solving and how is that benefiting you?** Asure helps me with the tax documents for the state ### 22. My experience has been great. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Asure?** The platform has a HR Platform along with Payroll and other integration capabilities. **What do you dislike about Asure?** I feel that it may have to o many tools that most users will never use. **What problems is Asure solving and how is that benefiting you?** Asure is solving our HR Management Process. ### 23. Does not follow up and has no idea what they are doing. **Rating:** 0.0/5.0 stars **Reviewed by:** Brad C. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Asure?** There is nothing I like about this company. **What do you dislike about Asure?** 1. Every time we get a new payroll representative, I stop receiving automatic payroll imports for my accounting software. I bring this up to Asure every time, but they act like it is not their fault and claim it has nothing to do with their side of the exchange. One time I never even received the payroll file after hassling Asure for weeks. I manually entered a 100+ line journal entry in my accounting software because of Asure's inability to solve problems. 2. Asure's employees promise you they will follow up or solve a problem within X number of days, but then you never hear from them after even a week unless you hassle them again. 3. My company originally paid for ERTC filing with Asure for Q4 2020 and Q1 2021. I repeatedly asked for proof these returns were actually filed (a tracking number if they were mailed, or e-file certification if the returns were sent electronically) per the request of my company's owner. I was repeatedly told for well over a month that the tax department is working on it. It should be a simple request to provide proof of e-filing with the IRS (I get these immediately from our CPA’s). Finally, Jada told me that because these returns were sent USPS there was no tracking number for me to prove they had even been delivered, and I would have to call the IRS directly to confirm if the return was received. That is an unacceptable way to file a paper return with the IRS (the IRS explicitly states paper mailed returns must be sent with a tracking number as proof of filing). After I kept pressing Jada about how unacceptable this was, it turned out to be completely false. She had no idea what she was talking about. I knew that you could get tracking numbers with USPS, as this is how I file the paper returns I file for our business. Then miraculously, after telling me there was no tracking number and that this was impossible, Asure managed to find the tracking numbers. 4. When I asked to begin filing the ERTC for Q2 2021, Jada seemed to think I wanted to amend one of the prior returns. I am not sure how she would have reached that conclusion. Calendar dates mean something, and filing a return for April through June has nothing to do with amending the prior returns. I should not be surprised that Asure's employees do not even know how to read a calendar. 5. I received a request from Asure to provide testimony about my experience filing the ERTC through Asure. After I provided negative feedback along the lines of points 2 and three above, I was told by Ashli that I should expect a response from a 'customer service leader' soon, if not the same day. Close to three weeks went by with no contact from anyone else at Asure regarding my complaint. I emailed Ashli again to reiterate that the lack of follow-ups of this nature is precisely the reason why I have issues with Asure. That was almost a week ago, and still no response from Ashli or anyone else regarding my complaint. In short, Asure cannot even be trusted to resolve the matter when they tell you they will contact you about a complaint. In short, the two years I have been using Asure has been nothing but a nightmare. **Recommendations to others considering Asure:** Stay away, Asure is not worth the time or money to assist with your payroll. They will completely mess it up. Contract literally any other payroll company, it is impossible for any other company to be worse. **What problems is Asure solving and how is that benefiting you?** They do not solve any of my problems regarding payroll, in fact Asure creates more problems with my payroll. **Official Response from Ashli Ellison:** > Hi Brad - we apologize for any inconveniences you have experienced. I passed along your original email and shared your experience above with my team as you mentioned. It is my understanding that you have since been in contact with our Director of Operations. Please let me know if there's anything else we can do to make your experience with Asure better. Thank you. ### 24. Asure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Asure?** The ease of tracking deductions and paystub history. Tracking who made what information within the program and when was very helpful. Overall Asure is super user-friendly. **What do you dislike about Asure?** I liked very little about Asure itself. It's integration with payroll services was not ideal. There were also internal issues with calculating and deducting the correct amount of taxes. **What problems is Asure solving and how is that benefiting you?** Asure was a great hub of storing current, re-hire, and terminated staff information. It was also great to store attached files for reference. It made life simpler. ### 25. HR & Payroll leader for over 1000 **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Asure?** My customer service contact; tax help from the office we use is great; always willing to research an issue. We use AdvancedHR, Evolution and Asure Time and Attendance **What do you dislike about Asure?** Just about all of the functionality of all the products we use - lack of APIs, data incrrectly flowing from one product to the next, lack of custom reporting, no manager self service, no transferring of employees from one company to another, can't correct data **What problems is Asure solving and how is that benefiting you?** Sending paychecks, taxes garnishments and W2s timely. No other benefits to using the products. We are not more productive using the product rather it probably causes lack of productivity due to all the manual reporting and reconciliation that needs to be done. ### 26. Needed a turn key payroll system **Rating:** 3.5/5.0 stars **Reviewed by:** Dan P. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Asure?** That we and employees can access system to review our/their payroll. **What do you dislike about Asure?** It's more expensive than our prior service, but our prior service stopped doing payroll. **What problems is Asure solving and how is that benefiting you?** Fulfilling our need for a payroll service. ### 27. Great service!! **Rating:** 5.0/5.0 stars **Reviewed by:** ALDO C. | President/Executive Partner GNA Associates, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Asure?** Very attentive professional service. Always available for any questions. **What do you dislike about Asure?** Haven't experienced any downsides yet after using Asure for 3 months. **What problems is Asure solving and how is that benefiting you?** Great help with any issues involving employees. ### 28. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Anique O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Asure?** First on my list is the customer service, which is so much better than any of the other companies out there. They truly care about your business needs and want to find the best possible solution for you. Also the interface is very customer friendly and helps me with running my business, and again here too; many ways to get help and make the process so much easier. I will definitely recommend Asure to any of my clients or business contacts! **What do you dislike about Asure?** So far there's nothing to dislike, nothing is missing, everything worked well so far. I do not see right now how the product good be better or suggest any improvements. **What problems is Asure solving and how is that benefiting you?** Payroll problems are solved and am benefiting financially by using this product as it is cheaper than the other products out there. My business performance has increased as this product is streamlined and I use less time than before ### 29. Asure HCM has performed well since we have begun using their services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Asure?** The level of customer service support is excellent. Quick response time which is always a plus. My customer service rep is always very responsive. **What do you dislike about Asure?** There are a number of steps necessary to input payroll which if you are not familiar with, can be tricky. Also, Any questions that I may have over the weekend unfortunately must wait until Monday of the following week. I'm not aware of customer service support over the weekends.. **What problems is Asure solving and how is that benefiting you?** Nothing ### 30. Still learning about site. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Asure?** That we receive a response that it has been received. **What do you dislike about Asure?** Takes a little longer then sending a fax. **What problems is Asure solving and how is that benefiting you?** Employee change forms - We get acknowledgement showing request was successful. ### 31. Does not take care of tax filing problems they say they will. **Rating:** 0.0/5.0 stars **Reviewed by:** Nicholas G. | Owner/Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Asure?** Nothing. Over the several years we used Asure it seemed like there were many times that tax filing problems occurred. We would let them know and expect a fix. **What do you dislike about Asure?** We have been struggling for over a year now to get a state tax payroll problem resolved. Several times they tell us it has been taken care of and it never is. **What problems is Asure solving and how is that benefiting you?** A 2020 state tax filing problem that we were told numerous times was fixed. Recent correspondence from the state says it hasn't been and now comes with fines. ### 32. Made it as easy as it could be **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy D. | VP Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Asure?** Switching Payroll was not something I WANTED to do, but they made it as easy as it could be **What do you dislike about Asure?** lots of paperwork, that I did not want to do, but nothing missing **What problems is Asure solving and how is that benefiting you?** they are more cost-efficient, with more services, and perform more functions for us ### 33. Usually pretty good - Sometimes Follow up could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Asure?** Their payroll system has all the reports I need and is user-friendly. I can usually figure it out on my own when doing something new. **What do you dislike about Asure?** The follow up on questions or issues I have seems to be lacking. Especially for tax related issues. Would like it better if there was more follow up and communication even if they were working on the answer and didn't have it yet. **Recommendations to others considering Asure:** If you get a good service rep it makes all the difference. **What problems is Asure solving and how is that benefiting you?** We have had several account reps over the years. Some better than others, but we seem to change often. I would like it if we could have the same rep and keep them. ### 34. Great Sales & Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur S. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Asure?** Very responsive sales rep. He was responsive to both calls and emails. He helped with the ERTC paperwork. I am just learning al the features, but I'm sure they are all great. **What do you dislike about Asure?** I am just starting to learn the system, so I have not found anything I dislike. Because they did a great job on the front end in explaining the system, I have not been surprised by anything. **What problems is Asure solving and how is that benefiting you?** We upgraded to online onboarding, wanting to eliminate all the files and paper at the locations. We are on track to complete the switch over by the end of the year. ### 35. Great to use once you figure it out **Rating:** 4.5/5.0 stars **Reviewed by:** Sawan P. | Bookkeeper, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Asure?** How quickly I can process payroll compared to Quickbooks **What do you dislike about Asure?** Hard to initially figure out. Reports are all over the place/non-existent **Recommendations to others considering Asure:** Asure does make payroll processing easier but it will take a bit to get familiar with the software layout **What problems is Asure solving and how is that benefiting you?** Payroll processing speed. Works much faster than manually processing. ### 36. Honest hands-on review on Asure **Rating:** 5.0/5.0 stars **Reviewed by:** Akash Deep D. | Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Asure?** The interface is very customer-friendly and helps me to do my work hassle-free. **What do you dislike about Asure?** I don't have any dislikes for it. The customer service needs to be imporved a bit. **Recommendations to others considering Asure:** Yes, I would recommend to users, as this is customer-friendly. And admin works will be very much hassle-free with this master platform. **What problems is Asure solving and how is that benefiting you?** I am solving company salary problems with Asure. The payroll module is so goood. ### 37. Clunky and poor service **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Asure?** That is is a digital platform and it slightly reduces* the amount of paperwork. *-I still have to upload paper documents-thus null and voiding the digital part **What do you dislike about Asure?** Poor customer service, system errors, having to do things multiple times (2 systems and a payroll system that "talks" to neither), logs you out AS YOU ARE WORKING-causing a loss of work or further errors. **What problems is Asure solving and how is that benefiting you?** Having a digital system to house documents. and not much.. I seem to have more issues than fixes and was given 0 training so when I do email I get sreen shots and short answers. I end up figuring most things out myself. ### 38. I love the service level **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | p, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Asure?** The dedicated account managers that can give reports, make changes and they are so responsive **What do you dislike about Asure?** System can always upgrade and having a Spanish language option **Recommendations to others considering Asure:** Its very easy to use and build relationship with coordinators **What problems is Asure solving and how is that benefiting you?** easy to create columns to input data and the HR system ### 39. Great company! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara S. | Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Asure?** Fast and responsive, very professional and easy to work with! **What do you dislike about Asure?** nothing. they were great! I. have nothing to report **What problems is Asure solving and how is that benefiting you?** It has taken away the headache of trying to run a small business while also providing payroll ### 40. Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Asure?** The help I received with selecting the BEST options for my company. Jake was quick to answer all the questions I had. **What do you dislike about Asure?** I didn't have any items that I don't like. **What problems is Asure solving and how is that benefiting you?** As a small business owner, Asure has given me peace of mind when it comes to payroll. The time savings is priceless. ### 41. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Asure?** I like the simplicity of the product to make processing payroll quick and easy. **What do you dislike about Asure?** I don't like that you have to go to multiple places to complete payroll instead of just one area. **What problems is Asure solving and how is that benefiting you?** There are less edits that need to be made when processing payroll. It's faster and easier than before. ### 42. Best app ever. **Rating:** 5.0/5.0 stars **Reviewed by:** Kekoa M. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Asure?** Very easy to keep track off all acquired work time, sick days, vacation days. can always keep track of vacation times and request. **What do you dislike about Asure?** some things that could be better, maybe update software to stop from minor bug issues. **What problems is Asure solving and how is that benefiting you?** employees, can keep track of what days they have requested off for vacation and also how many sick days they have. also employees are able to monitor all pay stubs and access them with out having to carry paper documents any more. ### 43. Asure Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tessie G. **Reviewed Date:** March 30, 2021 **What do you like best about Asure?** Reports anytime you need it at the tip of your fingers. **What do you dislike about Asure?** so far they're dependable, so no complaints. **What problems is Asure solving and how is that benefiting you?** Easy access and help. ### 44. Easy to use software with one on one customer service experience. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Asure?** I like that there is an assigned person to our account which helps make the experience more personal. **What do you dislike about Asure?** Communication from a few of the departments could use some improvements with timeliness and follow up. **Recommendations to others considering Asure:** If you are looking to outsource payroll services, this is an affordable option that you should definitely look into utilizing. There are multiple services offered that we are not able to use as a restaurant but for other types of businesses, it may be beneficial to use their other products that all sync together. **What problems is Asure solving and how is that benefiting you?** We use Asure for payroll processing, tax services, and ACA services. The biggest benefit we utilize is the tax service piece that lifts the liability of having to make timely tax payments and file returns. ### 45. So easy to get started **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Asure?** Setting up my account was simple and easy. Everything went nice and smooth, and I appreciated that. Deciding to switch from the payroll company I had been using for years (because it just was comfortable), so I stuck with it because, let's face it, nobody likes to take the time to set things up, especially the daunting task; of payroll! Of course, that all changed when I decided to switch to Asure. I could not believe how helpful they were and how simply easy they made it. My only regret, I should have done it a long time ago! **What do you dislike about Asure?** I have had no complaints ever since I began. **What problems is Asure solving and how is that benefiting you?** Too early to tell. ### 46. Outdated and Glitchy **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Asure?** If the power goes out and unable to clock in online, employees can punch in on the wall time clock. It saves the punches and feeds automatically into the system, which has saved us lots of manual entry/corrections on several occasions during power outages. **What do you dislike about Asure?** Limited reports, poor customer service, outdated online system with minimal functionality compared to other HR products. **What problems is Asure solving and how is that benefiting you?** Clocking in and out, leave requests. ### 47. AsureForce has been a huge help! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Asure?** AsureForce is very users friendly. The web application and the mobile app are great. We're able to keep track of employee time, PTO, FMLA, etc. **What do you dislike about Asure?** I have no dislikes of AsureForce. It is awesome. **What problems is Asure solving and how is that benefiting you?** We are able to keep track of our employee's time, PTO, FMLA, etc. AsureForce also has an excellent reporting feature. ### 48. PeopleStrategy is a crucial element for reliable monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Sanyith C. | Data and Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Asure?** The company has improved since the hourly work actually required, such as the development of data that allows to maximize the work of preparing the payroll as well as as a result the audit and also finances of the company. Along with PeopleStrategy's candidate radar, the company was able to optimize its employment and selection of certified workers. **What do you dislike about Asure?** In fact, the problem remained in obtaining the accuracy levels to automate the monitoring of employee hours based on their actual working hours in the company, and while managers can set up workflows as well as disperse permissions for multiple customers accordingly. with the functions, your workstation is difficult in the degree of the system to translate all those variations of the programs that the tool actually has. **Recommendations to others considering Asure:** Jobs are optimized, for example, the payroll preparation job. It is excellent, as it is additionally compatible with several running systems, such as Mac OS, independent operating system, and several versions of Windows. **What problems is Asure solving and how is that benefiting you?** The software is very beneficial due to the fact that its integrated tools provide me with a virtual environment to manage from the visual interface the assistance of the team, such as their time in the facilities, in addition to the graphic device allows me to produce basic inputs for the construction of the reports that the various other circumstances of the company need in terms of employee requirements. ### 49. Improved workforce monitoring for your control team **Rating:** 4.5/5.0 stars **Reviewed by:** Renato G. | Noel & Marquet, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2021 **What do you like best about Asure?** This is one of my company's most functional HR sources. Taking care of individuals and the workforce may have been a nuisance, but the HR group has had a very easy life with PeopleStrategy. It also helps us when hiring. Our recruitment plans have been excellent since we used it. Easy implementation and excellent assistance are provided by the company. **What do you dislike about Asure?** The user interface experience should continue to be refined to make it simple and easy to use. I have been using PeopleStrategy for the past few months and I am very pleased with the consistent improvement in product functions and performance. The efficiency and reliability of the system has been impressive. PeopleStrategy is involved and listens to our suggestions, as well as addressing our issues in a timely manner. **Recommendations to others considering Asure:** The product has the full function of the service to meet the organization's requirements, interest and take care of the employees' life cycle. PeopleStrategy has been really encouraging to pay attention to us, understanding our needs. It is a good partnership as long as the item continues to progress and grow together with us. **What problems is Asure solving and how is that benefiting you?** Fantastic product and assistance, we have changed laborious spreadsheets and also the individual experience is excellent, the essential element is to have an excellent managed services contract. Select an excellent managed solutions contract and also check the referrals of the treated solutions and also of the execution team. ### 50. More control through optimization **Rating:** 4.5/5.0 stars **Reviewed by:** Janmarie B. | Accounting Department, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2021 **What do you like best about Asure?** In fact, I was asked about the use of PeopleStrategy in my daily work activities, both from colleagues in the Human Resources sector and from large and small companies. In fact, I have never found a system that does all the little things that I need to do. The program's functionality is above any type that I have needed to use in the past. Yes, we were able to make extremely likely upgrades to PeopleStrategy on the payroll, as well as onboarding human resources and also tracking locations compared to what we had before. We were performing a number of manual actions that we no longer need to do. **What do you dislike about Asure?** Excel reports can use a minor redesign to make them less complicated to check and work with. I wish that supervisors can authorize requests for modification of various activities through e-mail. It is feasible for pause demands, but not for puncture change demands. **Recommendations to others considering Asure:** If you are a small business and have a payroll status, with no continuous changes over the years, you will be gold here. If you are a larger company, you are likely to have difficulties, especially today in all the restrictions of the pandemic, where companies are becoming leaner and their payroll staff has declined. **What problems is Asure solving and how is that benefiting you?** Before PeopleStrategy, workers would certainly need to warn us or other supervisors when they were going on vacation or if they were more likely to be ill, in addition to leading to a shortage of staff at various celebrations. After we started using PeopleStrategy for indiscriminate demands, this problem is gone and it is now extremely easy for supervisors to approve the break without having to manage a paper schedule or Excel spreadsheet. ## Asure Discussions - [What does HCM software do?](https://www.g2.com/discussions/asure-what-does-hcm-software-do) - 1 comment - [View Asure pricing details and edition comparison](https://www.g2.com/products/asure/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A35%3A50+-0500&secure%5Bsession_id%5D=d56fd27f-cba9-4f8d-a676-b106856b1dd8&secure%5Btoken%5D=1b674582d44ee58fcd35ef9efc26c3a99aa949e215a9406b9904d3607c6e1217&format=llm_user) ## Asure Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Platform Basics** - Reporting - Interoperability - Performance **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform Content** - Enrollment Planning - Dashboard - Education - Benefits Record Management **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Platform Additional Functionality** - Mobility - Regulatory Compliance - Third-Party Carrier Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Platform Performance** - Reporting - Monitoring **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Generation - AI Text Summarization ## Top Asure Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,206 reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (9,908 reviews) - [isolved](https://www.g2.com/products/isolved/reviews) - 4.3/5.0 (1,264 reviews)