Alchemer Reviews & Product Details

Alchemer Overview

What is Alchemer?

Founded in 2006, Alchemer (formerly SurveyGizmo) transforms raw feedback into operational gold by putting feedback data in the hands of the people who can take action, through the systems they use every day. We make feedback actionable. First, we help customers collect the best feedback from any source, simply and without hidden costs. Second, we make it easy to integrate that feedback into our customers’ core business applications. Third, we help customers consolidate and connect feedback across the organization, to provide insight and meet the high standards of information security, data governance, and cost management. This helps companies accelerate from feedback gathering to feedback analysis to feedback action.

Alchemer Details
Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa
Product Description

Alchember (formerly SurveyGizmo) is an online survey software tool for designing online surveys, collecting data and performing analysis.

How do you position yourself against your competitors?

Alchemer (formerly SurveyGizmo) beats SurveyMonkey and Qualtrics in Implementation, User Adoption, and Time to Go Live.

Alchemer has no hidden fees or lengthy time to results. In the latest G2 Crowd report, Alchemer beat SurveyMonkey and Qualtrics in Implementation, User Adoption, and Time to Go Live.

Today, every organization collects feedback data — but very few act on it. Alchemer (formerly SurveyGizmo) takes data out of dashboards and puts it into the hands of people who take action. Through the systems they use every day. Plus, we provide the guardrails to keep IT happy with the flexibility that users love.


Seller Details
Seller
Alchemer (formerly SurveyGizmo)
Company Website
Year Founded
2006
HQ Location
Louisville, CO
LinkedIn® Page
www.linkedin.com
117 employees on LinkedIn®
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Manager Finance & Performance
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The data which I extract through this tool in the form of feedback has driven me to take faster actions and impacted on the renewal rates. Not only this but it has enabled me to integrate the feedback with various other tools and then I can easily convert them in detail reporting and use it to minimize the risk factors and process optimization. Review collected by and hosted on G2.com.

What do you dislike?

It is quite less user friendly application. Sometimes it fails to upgrade the previous templates. In addition the authenticity of the data is questionable because it does not provide an option for survey takers to review the previous survey responses which question the data accuracy usually. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is strongly recommended tool. I am sure it will add transparency to your work. Further it is very reasonable in price and it is available in various plan so is the option of selection as well. Furthermore it will provide you a full control over the process automation as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Through this tool I am capable of automating the vendor risk assessments. Now my working is clearer and always I have a transparent idea about the smaller and bigger deals. SarveyGizmo is helping me to manage my HR related employee requests and show me a quick route to track it even. Review collected by and hosted on G2.com.

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Field Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SurveyGizmo is accessible for client favorable places and times someplace in any system, Android, including Windows, and iOS. The SurveyGizmo features incorporated high quality encampment layouts which can decrease questionnaire time consumption. This's a friendly and easy to comprehend and use knowledge and interface. It's an important practical library. This helps you turn the end result of the survey of yours into pie charts or perhaps table types which help survey proponents to better understand the end result of questionnaires. SurveyGizmo may be used for a survey form and it is completely on line. Review collected by and hosted on G2.com.

What do you dislike?

The distinctive branding feature offers few personalization features that often don't satisfy customer requirements. This doesn't help copying and fusion of survey questions to better this. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Some suggest employees, doctors and professors, among others, provide many businesses that want to carry out inquiries and find out if their company is undertaking its duties the true way via the judgment of its customers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Along with meeting individuals for negative responses and reviews, the virtual review and questionnaire structure, for example SurveyGizmo, is productive and better considerably way to obtain info as well as enhance the goods. Review collected by and hosted on G2.com.

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Open Discussions in Alchemer
Director of Sales
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SurveyGizmo has the qualities that both new and advanced survey creators are able to accommodate. The fundamental level of characteristics has a broad range of questions. It's very convenient to use it has taken me longer compared to the number one draft of my very first survey to create the account. I've applied several of additional better known resources for surveying, hands lower, SG was best. The extra is an extremely modest expense. It's trivial to make use of additional instruments for sharing, analysis and testing of results. The graphic statement is supplied in an incredibly digestible format and doesn't call for a modification for many users. Review collected by and hosted on G2.com.

What do you dislike?

With SG, I'd just one complaint. There aren't any examples, strategies or recommendations for what kinds of questions in order to ask and to ask questions for better surveys, and also survey developers have to find out a thing by themselves. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sign on for a totally free account. An easy survey with reason and multiple questions could be produced, and benefits may be seen in fifteen minutes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The SG problem supplies us with a better way of gathering people's views on a variety of subjects effectively and rapidly. Survey revisions are extremely rapidly, that cooperation can become reactive and painless nearly in time that is real. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

*It has wide range of inbuilt templates which helps to save time for creating new.

*It has lots of options to customize your survey, You'll never feel tired of any of its features.

*It shows a fatigue meter to know your survey strength.

*It has good user management tab to set user easily.

*You can recover any deleted survey by mistake through trash folder which is not found in google and survey monkey.

*Youll never feel sorry as it has great support. Review collected by and hosted on G2.com.

What do you dislike?

*There is no dislike in this survey , but the trial period is little less.

*there should be an colorful surveys which I'm missing to look unique.

*Comparing other survey it has high price. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

*Forget about all surveys in market, if you try this you'll never go to any other surveys as it has all the best features a survey tool should have, although the price is little high which is concern to choose this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

*It realled helped to sort a new product development in market through survey .

*It saved a lot of time which has inbuild templets to use. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Me parece un producto fantástico. Me encanta cómo funciona su microscopio y cómo muestran los resultados después de empezar a recibir respuestas en la encuesta que haces. Proporcionan una amplia gama de opciones para las encuestas que no podrían ser vistas en ningún otro lugar. Por ejemplo, puedes subir contactos por medio de datos predefinidos y utilizar esta información para la encuesta realizada, es muy funcional y práctico, es una aplicación imprescindible y en comparación a las demas es de las mejores del mercadoe. Review collected by and hosted on G2.com.

What do you dislike?

En mi opinion creo que deberian tener unos mejores planes de precio. Además, la interfaz no es tan amigable cuando estás empezando. La versión gratuita, aunque es gratuita, tiene la mayoría de sus características bloqueadas, al ser gratuita. Esto dificulta el aprendizaje de cómo funcionan esas características de forma gratuita, lo que significa que tienes que cambiar a la versión de pago. Esto puede llevar bastante tiempo y ser algo frustrante. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Nuestra herramienta principal para realizar encuestas a nuestros clientes de calidad, nos ayuda a manejar nuestras encuestas convenientemente. Es capaz de hacer encuestas, cuestionarios y sondeos en crear informes. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Survey Gizmo is very user friendly. As a Prevention Education Manager working with schools in two counties, we needed to streamline our data collecting and make the switch from paper surveys to digital. Survey Gizmo allowed us to do so with little instruction. I have been able to develop surveys, share links, make necessary changes, and use the data collected to enhance our programs. Review collected by and hosted on G2.com.

What do you dislike?

I have no complaints. We have found SurveyGizmo to be incredibly helpful and cost effective. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to move to paperless surveys for our students. Each student is provided with a link to complete a survey. We now have all of our data collected in SurveyGizmo and do not have piles of papers to enter manually. It is a benefit not to spend hours on data input when that time can be used better to interpret the data received. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Overall, the platform is easy to use and intuitive. That said, when I have needed technical support, the agents have been very helpful and responsive. Review collected by and hosted on G2.com.

What do you dislike?

The reporting feature is attractive but very simple and somewhat limited. I would like more flexibility to build better reports within the platform that I would be proud to share with clients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use Alchemer for online survey research, registrations, direct mail efforts, online diaries, and other research objectives. Have tested advertising messages, product concepts, and product designs. Also used to conduct national healthcare surveys regarding patient journey experiences, preferences, and attitudes. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Simple tool with good efficiency and user friendly with simple interface to usage.flexible survey software platform, with good collection of data from the customers.

Without much knowledge on coding or programming we can build surveys easily with the in-built functionalities and more over we can try all the features which included in the question type more useful factor or the option is effective dashboard which is given by SurveyGizmo.

The data and records which is collected at back end can be easily fetch able without any challenges like other tools. buffering speed on surveys created are very good no need to wait much time compare to other tools. Review collected by and hosted on G2.com.

What do you dislike?

The one dislike is customer support should still much effective and needy timely replies. and need to add much more advanced features. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

SurveyGizmo is a great simple easy to use tool or software for creating surveys according to our requirements.

Tool is user friendly which you can use it without any programming knowledge. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting data or collecting proper data can be done from SurveyGizmo which mainly solve the problems of proper collection of data.

Benefits in SurveyGizmo are like it is easy to use and add required question types according to our usage and set the conditions to get proper data to get collected mainly it is simple tool which great easy interface which is ready to use instantly.

Providing Excel format data which is collected back end is benefits that we can have many formats to download the data files in dashboard provided by tool itself.

Even lengthy survey can be created without hampering the quality and can get easy collected data on it. Review collected by and hosted on G2.com.

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AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the interface and ease of developing a variety of survey questions easily and effectively. This tool allows us to survey internal and external customers on the fly. Also love that I can share a results link for other departments to view real-time results without having to share my log-in info. Review collected by and hosted on G2.com.

What do you dislike?

Not really anything.... I like everything about the platform. Might not work as well for super complex or large surveys, but I don’t think that’s the purpose of the platform anyway. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are just getting started on surveying your key constituents and Survey Monkey Just isn’t professional enough, and/or you need more survey logic and question options, Alchemer cannot be beat. Very happy customer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are now able to get real-time, anonymous feedback on large and small topics, and feel like we have a much better handle on the needs of our employees and niche customer markets. Review collected by and hosted on G2.com.

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Director - Digital Business
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I am a satisfied customer of SurveyGimo, with the help of this tool I am capable of bringing the modifications in my product launching plan. It has brought me closer towards my customers and enabled me to collect the authentic information about the launched data. It provides me amazing reporting about the data, which eventually help me to devise more plans. It has shared my workload now I feel more confident to discuss the analytics with my team members and together we are working for the benefit of the organization. Review collected by and hosted on G2.com.

What do you dislike?

It is not at all user friendly application, it does not handle well the spread sheets and do not help in the up gradation of the previous templates. Moreover its team should reduce its cost and come up with new user friendly plans. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want to bring the transparency in your everyday working and if you want to know where you stand in the current market then I think this application is designed for you. In addition you will be capable of assisting your team in much effective way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The surveys which I collect from this application have influenced us positively. These surveys let us integrate the feedback in the systems that drive my other tools like Salesforce, Service Cloud, Microsoft Dynamics, Tableau, HubSpot. Moreover this platform has become very effective for our organization. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

To take a survey within your hand with the seamless quality of technology used in this software and this technology also occupies less ever space, by this system doesn't hang while taking a survey. The User Interface of this software is good. Review collected by and hosted on G2.com.

What do you dislike?

Pricing for using new features to use is expensive. The trial period is available for less time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This software has good customer support to solve a problem like to extend a survey quantity between the surveying. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I solve the problem like storage space, easy to use, in a dashboard you see everything which is happening in the survey of this software. Review collected by and hosted on G2.com.

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User Experience Research Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love how easy it is to create surveys and duplicate surveys if you need to make minor changes and not have to start from scratch each time. It's also really helpful to be able to use the email campaign feature that sends out the survey, has a follow-up email, and thank you email with recommendations on how to phrase the invites / follow-ups. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes when I have exclusion criteria it doesn't always hold over from one question to the next. I am not sure if there is a simpler way to do this, but usually I have to always double check that I have selected a question as being required or if someone has to keep answering questions after some might be concluded, I have to be really careful that the right people are seeing the following questions and not those that were excluded. It is a little tedious in that way. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for an all in one platform that will help you create a survey, send it, and see results then this is a great option. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For me, it comes down to the creation and distribution of the survey and I can do both on this platform. Not only that but it generates really nice reports so I don't have to do a ton of analysis afterwards which is super helpful. Review collected by and hosted on G2.com.

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Project Implementation & Quality Control Manager
Non-Profit Organization Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Complete questionnaire design capabilities, sharing and tracking capabilities, style flexibility, question logic capabilities, pipe-in capabilities, hidden variables collection capabilities, multi-language capabilities, collaboration capabilities. Review collected by and hosted on G2.com.

What do you dislike?

Reporting and analysis is a bit on the basic side, all of my analysis is done elsewhere by downloading the raw datasets. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend Alchemer to professional researchers as a complete tool that will cover your surveying needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Alchemer currently covers all of my survey design, fielding and data collection needs for all different kinds of surveys. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I have used Alchemer (formerly Survey Gizmo) for many year. It is VERY easy to use. I copy my surveys from the previous year, make the necessary updates, save and done! Review collected by and hosted on G2.com.

What do you dislike?

I can't say there is anything I dislkike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for survey capability that is easy to use, this is the one you need. We have been using for years to capture information from our hospitals across the country (internally) and the power of the software if phenomenal. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has allowed our survey takers to easily answer the necessary questions and the benefits I have realized are very easy reporting of results. I can download to an Excel spreadsheet and sort as necessary. Review collected by and hosted on G2.com.

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AE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Survey Gizmo is a robust and very versatile survey application. Surveys can be created with a level of professional sophistication that can meet most needs. The interface is simple enough to also make survey creation, distribution and data review easily as well. The reports are also customizable and full featured. See this example: https://data.surveygizmo.com/r/243684_5ea86dd6a97991.46269477 Review collected by and hosted on G2.com.

What do you dislike?

The SMS Campaign feature is buggy and does not work well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take some time learning the full power of the platform. It is much more than a survey instrument. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are understanding more clearly what our parents are challenged with and what are their needs during our current Distance Learning schooling experience. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

For a time we were looking for a survey platform to replace the one we had in use. Initially we proposed several requirements:

1) It should be a platform that offered benefits that were superior to those of the platform in use.

2) It had to offer all the types of questions used in the platform in use.

2) Due to the characteristics of our processes, it was imperative that the data could be exported in Spss format.

3) The design of the survey templates should be customizable and modern in design.

We tried different options but finally at Surveygizmo we found a solution that met all our needs.

Surveygizmo is very easy to use, our staff was able to adapt very quickly to Surveygizmo's work philosophy, as it is a very intuitive platform. In comparison, our old platform was much more complex, that is, Surveygizmo solves many of the needs in a simple and efficient way, this has allowed us to save time in the programming of surveys.

It includes new types of questions, which facilitate data collection, giving dynamism to the user experience that answers the survey.

It has an excellent reporting module, fully customizable, it allows you to apply filters and crossings with other questions, it includes different graphics and a word cloud for open questions. The reports are exportable in PDF, PPT, Excel and Word formats. This has also contributed to the optimization of resources, both on time and on staff, since the reports save traditional processing time (off line).

With very good resources to share and integrate with other platforms. Review collected by and hosted on G2.com.

What do you dislike?

In general, we do not see failures or mistakes in Surveygizmo. The platform exceeded our expectations, although we see that it would be very good if the platform had the possibility to configure the menu and help in other languages, since the use of the system in the native language facilitates capicitation and use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

- Evaluate the functions that the platform provides.

- Consider the types of questions that each platform provides and compare the benefits according to a plan according to cost.

- Not all platforms provide export of data to formats oriented to statistical analysis. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We currently use Surveygizmo as the primary platform for all of our surveys. We have been able to migrate to Surveygizmo without any problem, our clients have seen the advantages in the change without having suffered any setback due to the migration.

We could say that the process has been much easier than expected, being a pleasant surprise for us. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SurveyGizmo has the features that accommodate both the advanced and novice survey creators. The base level of features has an expansive selection of question types. It is so easy to use that it took longer for me to set up the account than the first draft of my first survey. I've used a few of the other better known survey tools, hands down, SG was the better experience. The bonus is a cost that is very modest. The other tools for sharing, testing and results analysis are trivial to use. The provided graphical report will require no modification for most users and is laid out in a very digestible format. Support is quick and they have been very good at interpreting the question and giving answers that are on-point. Review collected by and hosted on G2.com.

What do you dislike?

I've only had one complaint with SG. The examples, advice or strategies in what questions types to ask or the ordering of questions for more effective surveys is non-existent and something survey creators need to learn on their own. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sign up for the free account, kick the tires. You can have a simple survey created with logic, multiple question types and see results in 15 minutes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem SG provides for us is an avenue for the quick and effective collection the thoughts of our organizations people on a variety of subjects. Revisions to surveys is so quick, it makes collaboration painless and near real-time in responsiveness. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Everything you could think of that you might want from a survey service is at your fingertips. I've caught myself thinking "Wow I wish it did ____" and click one tab over and it's there! Perfect for external surveys, internal surveys, the ability to brand surveys to look like us is awesome also. This tool has been a lifesaver. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the creation format can seem a little long-winded, or less intuitive than I would like. However, it's all there- any type of question I could think of. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its an amazing tool, I couldn't be happier with the ease of use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Incredible for gathering information from different parties internally, we use it for business needs and team building. Take what could be a massive email chain and makes it a perfect excel export. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I like best about Survey Gizmo is it's great for executing Ryan Levesque's Ask Method deep dive survey. You can ask open ended questions, multiple choice questions, have all questions appear on the same page, separate questions into separate pages, pick from a variety of templates, and get a URL to share your survey via email and social media easily. Once you have your answer you can also export them in any popular format you like. Plus, choose which information to export. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, there isn't much to dislike. I wish there were more templates. But besides that it is the most complete survey tool I've used. It does take some time learning it. However, it is not difficult to learn. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

SurveyGizmo is great if you have to rollout powerful survey's occasionally, or week after week. For my business I only need to use this software a couple times a year, as not everyone needs to execute a Deep Dive Survey in accordance to Ryan Levesque's Ask Method strategy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was solving the problem of helping clients execute the Deep dive Survey strategy where we need to ask both open ended questions and multiple choice questions, present the information in an attractive way people will actually complete, and have amazing export options so I can analyze the data after receiving at least 200 responses. Review collected by and hosted on G2.com.

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