Alchemer Survey Reviews & Product Details

What I like most about Alchemer Survey is how flexible and easy it is to use. It lets me build customized surveys with a variety of question types, along with conditional logic and branching, without needing much technical effort. The reporting and analytics tools also make it straightforward to review responses and pull out useful insights. Overall, it saves me time, simplifies the feedback-collection process, and supports better data-driven decisions. Review collected by and hosted on G2.com.

One thing I dislike about Alchemer Survey is that some advanced features, especially conditional logic and complex survey configurations, can be difficult to understand initially. The interface can also feel cluttered, making certain settings harder to find. Additionally, customizing reports and exporting data sometimes requires extra steps, which can slow down the workflow. A more intuitive interface, better tutorials, and simpler reporting options would make the overall experience smoother and more efficient. Review collected by and hosted on G2.com.

What I like most about Alchemer is the ease of use, integrations, variety of question types, ease of styling surveys and reports, text analysis, and more. We use Alchemer to run customer experience surveys, employee satisfaction surveys, in-person event signups, newsletter signups, newsletter quizzes, health questionnaires, product development questionnaires, and brand studies. We have even used it to collect payments for a service-based product. We do these things for multiple clients, in multiple languages, and with a tiny team. It's proven to be an incredibly versatile tool for us. Their online documentation usually answers our questions, but customer support responds quickly for items that aren't. We've never had a performance issue and found the pricing to be competitive, especially considering how robust the application is. Review collected by and hosted on G2.com.

The API sends data in several tables that have to get stitched together. We built a special tool in our data lake to piece everything back together for client reporting in our app and to have additional campaign triggers in our marketing orchestration system. Review collected by and hosted on G2.com.

Alchemer software is the most customizable, robust survey programming tool our market research team has used. While it is easy to program, it is also fully customizable for those with programming background. Review collected by and hosted on G2.com.

I wish the reporting capabilities were a little more robust. For example, we download or export PPT versions of reports and then need to edit those reports to include insights. I wish there was a way to add insights to an Alchemer reporting link so we could share that link with client teams rather than forcing us to export, format, and add insights to a PPT version. I know the business license upgrade comes with dashboarding capabilities, but I wish we could get access to those without needing to upgrade our license. Review collected by and hosted on G2.com.

I love how Alchemer Survey allows me to be creative with customer surveys at my market research job. Their support team is amazing, and I know I can rely on them for any questions. For example, I had a situation last week when I couldn't figure out how to get the survey to randomly choose from acceptable options to lead the respondent to the appropriate follow-up question set (but only a max of two!) and prioritize certain option over others -- a tall order! But Alchemer support team was up for the challenge - they work through the issue over the phone and provide explicit follow-up via email. And if you still have a problem then you can call them back. I also find the survey tool itself very user-friendly, and I use it for every survey I conduct. The initial setup was very easy, thanks to their great onboarding team and the intuitive interface, especially since I've used other survey tools before. Review collected by and hosted on G2.com.

Some things require custom scripts, making it a bit tricky. For instance, when I needed a workaround for respondents to provide feedback on a question and depending on their rating, they would receive different sets of custom questions. It required intricate scripting to manage whether they received 0, 1, or 2 additional questions based on their initial response. If Alchemer could make these use cases more expansive without the need for custom scripts, that would be terrific. Review collected by and hosted on G2.com.

Alchemer is easy to use. Certain set ups and integrations can take a while to figure out but the support team is always very helpful. I love its reporting features. Price is fair for a leader in the industry. Review collected by and hosted on G2.com.

Testing with URL variables is hard to do, it can be a little finicky. Wish there was more AI implemented as you're building the survey (I like that they added the new AI survey building tool but I usually have my surveys and just want AI to set up the integrations needed with my CRM for example) Review collected by and hosted on G2.com.

I love the support from Alchemer Survey; it's pretty easy to use, and there's a lot of educational material. The programming and functionality are so similar to Qualtrics, and you can do complex survey tasks that most basic survey tools don't have. I especially like the generate test response feature, as it automatically generates responses, so you don't have to have someone test it for you, which is super helpful. Review collected by and hosted on G2.com.

The design and user interface could probably be laid out better, but it works fine once you get used to it. Review collected by and hosted on G2.com.

I like how surveys can be distributed across multiple channels, including our email campaigns, websites, social channels and WhatsApp Review collected by and hosted on G2.com.

A lot of the data segmentation features that would make our surveys more robust are locked behind a pricing tier that isn’t feasible for us. Review collected by and hosted on G2.com.

The level of customization Alchemer offers is really impressive. We've been able to build some pretty complex survey flows with skip logic and branching that would of been impossible in simpler tools. The interface is fairly intuitive once you get the hang of it, and the reporting dashboards are genuinely useful for sharing results with stakeholders. Integration with our existing tools was also smoother then expected. Review collected by and hosted on G2.com.

The pricing can be a bit steep, especially for smaller teams. Also the initial setup took longer then we anticipated - there's quite a learning curve with some of the more advanced features. The documentation could be better in certain areas, we often found ourselves digging through community forums to find answers. Would be nice if their support was a bit more responsive to. Review collected by and hosted on G2.com.

The responsiveness and reliability of their tech support. Review collected by and hosted on G2.com.

Certain functionality limitations or funkiness. For example: Percent Branch Action does not have Select all / Clear all functions. For the entire branch logic and under each page. Would make configuring percent branch actions WAY easier and less error prone. There are lots of little things like this that are very annoying and require convoluted workarounds. Review collected by and hosted on G2.com.

The best things i liked about Alchemer Survey are its features like intuitive survey builder which is beginner friendly, Advanced logic and branching, Flexible customization, Strong Report and Analytics and also Good Customer Support

For integration it connects well with crm, marketing and workflow platforms making it easy to push survey data directly

The performance also handles both simple and complex programs sufficiently

Compared to larger enterprises platforms like Qualtric, Alchemer is cost effective and predictable in pricing

Alchemer's AI capabilities help analyze customer feedback at scale identifying a sentiment Review collected by and hosted on G2.com.

One limitation i have noticed that Alchemer's analytic and automation features are powerful, some of the advanced logic and AI Driven insight feel less transparent and require some optmization Review collected by and hosted on G2.com.