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AlayaCare Reviews & Product Details

AlayaCare offers an end-to-end, cloud based platform for home and community-based care agencies and organizations to manage the entire client lifecycle from referrals and intake to billing, payroll, optimized visit scheduling, secure data analytics, and beyond. Combining traditional in-home and virtual care solutions, AlayaCare removes repetitive tasks, enabling care providers across the world to propel towards innovation and homecare of the future.

Seller

AlayaCare

Discussions

AlayaCare Community

Languages Supported

English, French, Spanish

Product Description

Home care reporting and scheduling.

Overview by

Paul Plaza

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

32 months

View More Pricing Information

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AlayaCare Media

Dashboard

Care Plan Screen

AlayaCare Client care

mobile app dashboard

documentation

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Angie G.

Clinical Case Manager

Small-Business (50 or fewer emp.)

8/2/2023

"Good software"

4.5/5

What do you like best about AlayaCare?

It contains what an agency needs for scheduling and keep clients information. Plus is HIPAA protected. ALso helps to keep track on recurrent visits, and easy to manage. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

There are some features that needed improvement. Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare

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Hi Angie, thank you for your review! We're glad you appreciate AlayaCare's comprehensive features, HIPAA protection, and easy management of recurrent visits. While we note your feedback on areas for improvement, we're pleased that AlayaCare helps you effectively schedule and manage clients, ensuring you don't miss any appointments.

Pal S.

Small-Business (50 or fewer emp.)

7/13/2023

"My experience has been mixed."

2.5/5

What do you like best about AlayaCare?

Good platform for capturing client profiles details Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

Too many 3rd party supports which are not linked well Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare

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Hi Pal, thank you for sharing your perspective! We appreciate your feedback regarding AlayaCare's platform for capturing client profile details. We understand your concern about third-party supports and their integration. We are continuously working to enhance the linking and integration of these components for a smoother experience. We value your insights and will continue to improve our services.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

10/3/2023

"Implementation has been slow. The product is not designed specifically for the DS sector."

3.5/5

What do you like best about AlayaCare?

It provides person services and scheduling in one software. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

It doesn't allow for changing of terms and description. For example, can't change "Client" to "Person" or "Visit" to "Shift". Also, it's design is more for Personal Support or Home Care as opposed to Developmental Services Sector. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/13/2023

"Okay"

0.5/5

What do you like best about AlayaCare?

You can customize reports with charts and multiple features Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

The system is not customizable and there are many features that are not needed. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/12/2023

"This software is amazing! It makes my job a breeze & our employees love it!"

5/5

What do you like best about AlayaCare?

We have tried other software systems before & nothing compares to Alayacare! There's so many features & it makes scheduling easy! Customer support is always quick to help! Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

once in a while the system will lag. Only once in a blue moon! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/24/2023

"Multiple issues"

3/5

What do you like best about AlayaCare?

Good to have live rosters (we were paper based previously). Good to have family portal to offer. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

They dont seem to test new functions in the real world. Then they dont work when we try to use them. Work instructions need to be clearer, easier to accecss and dated. Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare

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Thank you for sharing your feedback! We're pleased to hear that AlayaCare's live rosters and family portal are beneficial to you. We understand your concerns about new functions and instructions. We're committed to improving our testing processes and providing clearer, more accessible instructions to enhance your experience.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/2/2023

"CHALLENGES WITH ONBOARDING COMPLEXITY"

3/5

What do you like best about AlayaCare?

The demographic fields are easy to set up and you can pull reports from different data pots Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

No standard reports or templates available. despite reviewing our operational report needs +15 times throughout the quotation and onboarding process, none of our reports were made for us Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare

edit

Thank you for sharing your feedback. We appreciate your comment about the ease of setting up demographic fields and pulling reports from various data sources. We understand your concern about the lack of standard reports and templates. We apologize for any inconvenience this has caused. Your input is valuable as it helps us address these challenges to better meet your operational reporting needs.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

3/28/2023

"Untapped Capacity"

2.5/5

What do you like best about AlayaCare?

AlayaCare has a lot of potential - my advice is to ensure that you work with your implementation manager closely to ensure the environment is built out to fit your needs. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

Although incredibly customizable, it takes a lot of work to customize further once live and implemented. Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare

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Thank you for sharing your insights! We're glad to hear that you recognize AlayaCare's potential and the importance of collaborating closely with your implementation manager for optimal customization. We understand your concerns about post-implementation customization efforts. Your feedback is invaluable as we continue to improve and enhance our platform.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/12/2023

"It's expensive but saves time"

3.5/5

What do you like best about AlayaCare?

It automates alot of things I do manually like paperwork and payroll. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

The price model is annoying, the app seems to have its issues. You pay a one-time set up fee and fee per visit. I wish it had a flat fee model and was more tailored for small businesses. Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare

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Thank you for sharing your thoughts. We're glad you find value in AlayaCare's automation for tasks like paperwork, payroll, and billing. While we understand your preference for a flat fee model tailored to small businesses, our current pricing approach offers scalability and a more precise measure of usage, which can support growth and evolving needs. We appreciate your feedback as we continuously work to enhance our offerings.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

7/12/2023

"Good but..."

3.5/5

What do you like best about AlayaCare?

The software makes us scalable.

It's makes billing easier.

We hcan have reports. Review collected by and hosted on G2.com.

What do you dislike about AlayaCare?

Support is almost non-existant at times.

The other times, the support team has no clues why the issues happened. Review collected by and hosted on G2.com.

Response from Monica Szalajko of AlayaCare

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Hi there, thank you for your feedback! We're glad to hear that AlayaCare helps make your operations more scalable, streamlines billing, and provides reporting capabilities.

We apologize for any difficulties you've experienced with support. We're actively working to improve our support services and ensure consistent, knowledgeable assistance.