--- title: AlayaCare Reviews meta\_title: 'AlayaCare Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 75 reviews by the users' company size, role or industry to find out how AlayaCare works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 75 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # AlayaCare Reviews & Product Details Visit Website AlayaCare offers an end-to-end, cloud based platform for home and community-based care agencies and organizations to manage the entire client lifecycle from referrals and intake to billing, payroll, optimized visit scheduling, secure data analytics, and beyond. Combining traditional in-home and virtual care solutions, AlayaCare removes repetitive tasks, enabling care providers across the world to propel towards innovation and homecare of the future. * * * Product Website AlayaCare Seller [AlayaCare](https://www.g2.com/sellers/alayacare) Discussions [AlayaCare Community](https://www.g2.com/products/alayacare-alayacare/discuss) Languages Supported English, French, Spanish Solution Type All-in-One Overview by Paul Plaza Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months [ View More Pricing Information ](https://www.g2.com/products/alayacare-alayacare/pricing) ## AlayaCare Integrations (3) What do users say about integrations? Verified by AlayaCare [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CareTend, powered by WellSky ](https://www.g2.com/products/caretend-powered-by-wellsky/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) Show More ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 1/26/2024 "Long Time Users" 3.5/5 What do you like best about AlayaCare? AlayaCare is a fairly robus tool which allows scheudlers/supervisor to communicate with front line employees. The Android App is a great tool and farily inexpensive (miniumial cell phone requirments) way for fornt line employees to acccess client data, scehdules, and clock in/out of visit for payroll purposes. Review collected by and hosted on G2.com. What do you dislike about AlayaCare? AlayaCare is slow to correct/fix issues in a timely manner. They releases monthly updates which appears to be a good feature but these regularly cause issues with existing features and it is difficult to have these items troubleshooted and corrected/fixed in a timely manner. The help desk is quick to receive and review your helpdesk items but it usually takes at least 1-2 months or longer to correct/fix these issues. AlayaCare's accounting features/fuctions (especially Accounts Receivable) is weaker than other similar software. Review collected by and hosted on G2.com. What problems is AlayaCare solving and how is that benefiting you? The Android App is a great tool and farily inexpensive way (miniumial cell phone requirments) for fornt line employees to acccess client data, scehdules, and clock in/out of visit for payroll purposes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SW Samantha W. Mid-Market (51-1000 emp.) 7/12/2023 "Cuts down on administrative workloads" 4/5 What do you like best about AlayaCare? I like how the system is super simple to use. It makes scheduling a breeze and sending shift offers to multiple caregivers at a time is quick and easy. Review collected by and hosted on G2.com. What do you dislike about AlayaCare? I'm not fond of the reporting feature. It takes to long to update after making a change. The Data Exploration 2.0 feature is too difficult. You have to learn how to create your own reports which is a bit extensive and the training given is very basic. Even a well seasoned IT tech would need a thorough walk through to create reports. Review collected by and hosted on G2.com. What problems is AlayaCare solving and how is that benefiting you? We're able to see in real-time what time caregivers arrive and leave. It's eliminating paperwork. Review collected by and hosted on G2.com. Show More Response from Monica Szalajko of AlayaCare [Editedit](https://www.g2.com/survey_responses/alayacare-review-8312655/official_response/edit) Hi Samantha, thank you for your feedback. We're pleased to hear that AlayaCare is making your scheduling tasks easier through its simple-to-use system. We acknowledge your concern about the reporting feature and its update time. We're continuously working to improve this aspect to provide a more seamless experience. We're glad AlayaCare's real-time visibility into caregiver arrivals and departures is eliminating paperwork, enhancing efficiency, and benefiting your operations. 1/26/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Katherine L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katherine L.") KL Katherine L. Mid-Market (51-1000 emp.) 10/17/2023 "Alayacare has simplified, organized, and is now amplifying our operations process." 4/5 What do you like best about AlayaCare? One of the most valuable assets about Alayacare is the financial portion and the charting. Billing and charting has become so much more simple and efficient verses our old EMR system. Additionally, I really appreciate meeting with my account representative on a weekly basis to review projects, brainstorm solutions, or enhancements. The high level of customer support is extremely appreciated and gives us a sense of validity. Review collected by and hosted on G2.com. What do you dislike about AlayaCare? Alayacare is created for organizations with W2 employees. While our agency holds W2 employees, we have a larger ratio of 1099 contractors that work with us. This affects the operations of our workflows. While we have used what we could from Alayacare, we still find ourselves having to create a new workflow that better fits our needs when it comes to 1099 contractors. This includes workflows for offers and payment reimbursement. There is also room to grow in servicing U.S. clients better. We as a U.S. client use specific verbiage and operational flow contrasting to Canadian clients. It would be nice if Alayacare was a bit more universal fulfilling those specific U.S. client needs. Review collected by and hosted on G2.com. What problems is AlayaCare solving and how is that benefiting you? Operational and financial aspects. As previously mentioned, Alayacare is offering solutions to better benefits operational workflow. In terms of finance, it is assisting in creating and tracking financial reports. This helps keep our finances organized to better maintain our company's finanical health. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kristina F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristina F.") KF Kristina F. Chief Digital Officer (CDO) Enterprise (\> 1000 emp.) 3/21/2024 "5 years of journey" 4.5/5 What do you like best about AlayaCare? Great product, that have multiple features that many other rostering solutions don't have. The software has significantly stabilised and developed in the past years. Alayacare team is leading research and development of multiple midules and we are benefiting from their products updates. Review collected by and hosted on G2.com. What do you dislike about AlayaCare? Occasionally support team takes longer to respond. Features development can take long time. Review collected by and hosted on G2.com. What problems is AlayaCare solving and how is that benefiting you? Alayacare has good forms module, responsive app, accessible data warehouse- these elements allow smooth and smart operation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GM Gregory M. Small-Business (50 or fewer emp.) 10/13/2023 "After 6 Months of Using Alayacare" 4/5 What do you like best about AlayaCare? The connectivity of Alayacare is very nice, the website, the app, the emails, it offers a very nice package for communicating with your staff. Customer support has been very good, when you've got a bug and submit a ticket they will respond within the day and usually the bug is resolved within a couple days. Review collected by and hosted on G2.com. What do you dislike about AlayaCare? It's not 100% designed for our type of business so sometimes it gets awkward making some of our programs work in it. Further as you can't delete a lot of things it can be easy to end up with a glut of things that you just have to ignore because you can't hide them. On slower internet connections the site can take a long time to load or not load properly. Review collected by and hosted on G2.com. What problems is AlayaCare solving and how is that benefiting you? The app to deliver schedules to our employees automatically is very nice. I've been able to use the side platform alayaconnector to automate some things that are great for managing clients and schedules. Having easy direct access to permissions to setup each employee role is good as well. The report building feature is very robust, it could some tweaking but it can do quite a lot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JW Jennifer W. Mid-Market (51-1000 emp.) 10/12/2023 "Alayacare is a very user friendly platform." 4/5 What do you like best about AlayaCare? What I found most helpful was the ability to customize about 90% of what we wanted. This allowed us to improve our workflow, cut costs, and provide quality patient care. We now utilize one software program for billing, scheduling, payroll, and patient documentation. Alayacare's mobile app is extremely easy to use even for our less than tech-savvy employees. Alaycare has become an integral part of our day to day functions and is used on a daily basis. Review collected by and hosted on G2.com. What do you dislike about AlayaCare? The downside is that it does take a good bit of time and computer knowledge to customize and build forms. This was short lived though as we worked with customer support throughout our implementation process. With their support the ease of integration from our previous electronic medical record was a relief. Review collected by and hosted on G2.com. What problems is AlayaCare solving and how is that benefiting you? Alayacare has decreased the amounts of errors withing our AR process which has improved our overall authorization and billing processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 4/28/2022 "Great Program, but more strength is needed on Privacy protection and access in all areas" 4.5/5 What do you like best about AlayaCare? Integrations and Organization ability to organize files scheduling and CG app for clocking in unsure what you mean by tools it has more so than what were working with before since AC continues to grow Review collected by and hosted on G2.com. What do you dislike about AlayaCare? More strength is needed on Privacy protection and access in all areas When putting a field staff on hold, they still have access to client info and can backtrack online web apps to schedule and get past client addresses from the schedule and client file Breach in Privacy The only way to close this door is to "terminate" the employee file. Also, there should be a different permission (or permissions separated into two) to turn on access for the different portals. 1 for Field staff roles another for Admin Staff roles Review collected by and hosted on G2.com. What problems is AlayaCare solving and how is that benefiting you? Nothing at this time Review collected by and hosted on G2.com. Show More 1/29/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller NJ Niresh J. Enterprise (\> 1000 emp.) 3/21/2024 "Easy to Use" 3.5/5 What do you like best about AlayaCare? Ontime notifcation about outage and ease of use. Review collected by and hosted on G2.com. What do you dislike about AlayaCare? Vendor support not so quick, have to wait for resolution. Review collected by and hosted on G2.com. What problems is AlayaCare solving and how is that benefiting you? Not so sure but it is used by our business and we support users if any issue arises. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DM Douglas M. Mid-Market (51-1000 emp.) 3/25/2024 "Decent experience using AlayaCare" 3.5/5 What do you like best about AlayaCare? I thoroughly enjoy the multitude of functionalities that AlayaCare offers. Review collected by and hosted on G2.com. What do you dislike about AlayaCare? Frequent system maintenance can occasionally affect our usability. Review collected by and hosted on G2.com. What problems is AlayaCare solving and how is that benefiting you? It streamlines the daily scheduling tasks for our caregivers and clients, making client visits more efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AS Alana S. Office Manager Non-Profit Organization Management Mid-Market (51-1000 emp.) 3/21/2024 "Professional and Complex" 4/5 What do you like best about AlayaCare? Web based, accessibility through different workflows, technically forefront Review collected by and hosted on G2.com. What do you dislike about AlayaCare? Updates without notification. Inflexibility of system layouts. Response to support tickets. Review collected by and hosted on G2.com. What problems is AlayaCare solving and how is that benefiting you? Communication within teams, workflows being streamlined, field worker communication and accessibility, client care and responsiveness. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about AlayaCare? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about AlayaCare ](https://www.g2.com/products/alayacare-alayacare/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What business lines does AlayaCare serve? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-business-lines-does-alayacare-serve) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago How Secure is AlayaCare? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-secure-is-alayacare) [ View all Discussions ](https://www.g2.com/products/alayacare-alayacare/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 26 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/alayacare-alayacare/pricing) AlayaCare Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab8dd331091a5e1b4dc7e19bd474f7c3/axiscare-home-care-software.jpg "Product Avatar Image") AxisCare Home Care Software 4.7/5(236) [ Compare Now ](https://www.g2.com/compare/alayacare-alayacare-vs-axiscare-home-care-software) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4254e92520b112de9e383f46bc549b3/wellsky-personal-care.png "Product Avatar Image") WellSky Personal Care 4.4/5(143) [ Compare Now ](https://www.g2.com/compare/alayacare-alayacare-vs-wellsky-personal-care) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e063834da7cf09afcffa95e899edd8e0/alora-home-health.png "Product Avatar Image") Alora 4.5/5(79) [ Compare Now ](https://www.g2.com/compare/alayacare-alayacare-vs-alora-home-health) ##### ##### AlayaCare Features Administrative Time Tracking and Scheduling Agency Management Mobile App Value-Based Care Clinical Charting Electronic Visit Verification (EVV) Carer Coordination [ View More Features ](https://www.g2.com/products/alayacare-alayacare/features) ## Top-Rated Alternatives [ ![AxisCare Home Care Software](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AxisCare Home Care Software") AxisCare Home Care Software 4.7/5(236) ](https://www.g2.com/products/axiscare-home-care-software/reviews) [ ![WellSky Personal Care](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WellSky Personal Care") WellSky Personal Care 4.4/5(143) ](https://www.g2.com/products/wellsky-personal-care/reviews) [ ![Alora Home Health](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alora Home Health") Alora Home Health 4.5/5(79) ](https://www.g2.com/products/alora-home-health/reviews) [ View All Alternatives ](https://www.g2.com/products/alayacare-alayacare/competitors/alternatives) ##### Categories on G2 [Home Care Agency Management](https://www.g2.com/categories/home-care-agency-management) ##### Explore More [Which visitor behavior intelligence tools work best for multi-site management from a single dashboard?](https://www.g2.com/discussions/which-visitor-behavior-intelligence-tools-work-best-for-multi-site-management-from-a-single-dashboard%20)[Is echo3D actually worth it for AR content management for teams accessing and managing large 3D model libraries across their organization?](https://www.g2.com/discussions/is-echo3d-actually-worth-it-for-ar-content-management-for-teams-accessing-and-managing-large-3d-model-libraries-across-their-organization)[Which feature management platforms work best for teams managing thousands of flags across multiple environments?](https://www.g2.com/discussions/which-feature-management-platforms-work-best-for-teams-managing-thousands-of-flags-across-multiple-environments) [Which data room platforms have the easiest document management capabilities?](https://www.g2.com/discussions/which-data-room-platforms-have-the-easiest-document-management-capabilities)[What's the leading collaboration app for remote teams](https://www.g2.com/discussions/what-s-the-leading-collaboration-app-for-remote-teams)[What competitive battle card and value positioning tools work best for sales teams handling multi-stakeholder enterprise deals?](https://www.g2.com/discussions/what-competitive-battle-card-and-value-positioning-tools-work-best-for-sales-teams-handling-multi-stakeholder-enterprise-deals) [Show MoreShow Less](javascript:void(0);)