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Adobe Commerce (formerly Magento Commerce) Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Adobe Commerce (formerly Magento Commerce) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Adobe Commerce (formerly Magento Commerce), and what problem is it built to solve?

Adobe Commerce is used to build and run online stores, with users applying it to manage product catalogs, orders, and storefronts. It is especially useful when an e-commerce operation needs to support complex products, custom workflows, or multiple stores from one platform.

What languages does Adobe Commerce (formerly Magento Commerce) support?

Adobe Commerce supports 43 languages, including Arabic, Basque, Bulgarian, Catalan, and Chinese (Simplified), and others.

What company sizes and industries is Adobe Commerce (formerly Magento Commerce) the best fit for?

Adobe Commerce appears most aligned with small and mid-market organizations, with enterprise teams also represented. Retail, technology, and manufacturing are among the industries most often reflected in positive user experiences.
  • Company sizes: Small businesses and mid-market organizations are prominent, with enterprise organizations also represented.
  • Industries: Retail, information technology and software, and manufacturing are recurring segments.

How long does it take to implement Adobe Commerce (formerly Magento Commerce) across a team?

Implementation timelines vary with the scope of the store and its customization needs; reported launches commonly span several months, with some taking longer.
Time to go live Relative frequency
6–12 months Common
3–6 months Also common
1–3 months Reported
More than 12 months Reported for longer projects

What customer support options does Adobe Commerce (formerly Magento Commerce) provide, and how do users find the overall support experience?

The available information does not specify support channels. The support experience is mixed: users appreciate helpful, responsive assistance in some cases, while others describe slow responses or difficulty resolving technical issues.

What is the experience like for teams switching to Adobe Commerce (formerly Magento Commerce) from another tool?

Teams switching to Adobe Commerce often want more control and flexibility than their previous platform could provide, particularly for larger catalogs, custom storefronts, B2B needs, or multiple stores. Moves from hosted storefront tools such as Shopify and WooCommerce, as well as from older or custom-built systems, can bring those capabilities, but the transition may require substantial technical effort and a longer setup.

What features or capabilities could make Adobe Commerce (formerly Magento Commerce) even more useful?

Adobe Commerce users value its flexibility, while improvements that reduce everyday implementation and maintenance effort could make it more practical for more teams.
  • Simpler administration: Make routine edits and configuration easier to find and complete without developer help.
  • Smoother upgrades and extension compatibility: Reduce the testing and troubleshooting needed to keep customizations and add-ons working after updates.
  • Clearer reporting and analytics: Make common business insights easier to access and interpret without extra tools or custom development.

Is Adobe Commerce (formerly Magento Commerce) considered safe and secure for handling data?

Security experiences are mixed. Users value security updates and describe confidence in the platform’s security capabilities, while also noting that keeping a customized store patched and maintained takes ongoing technical attention. Concerns about vulnerabilities and older, unsupported versions make it important to account for security upkeep in the operating plan.

Adobe Commerce (formerly Magento Commerce) Reviews (636)

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Reviews

Adobe Commerce (formerly Magento Commerce) Reviews (636)

View 1 Video Reviews
4.0
636 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Rohit K.
RK
Rohit K.
Senior Specialist Software Engineering
Computer Software
Small-Business (50 or fewer emp.)
Originally submitted 1/18/2023
"Best e-commerce platform with Highly Customisation"
5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I like the continuous improvements in Adobe Commerce, especially the enhanced performance with built-in caching, advanced customer and product attribute management, and more flexible promotion and pricing rules. The smooth integration capabilities with ERP and other enterprise systems, along with strong scalability and customisation options, make it a powerful and future-ready e-commerce platform. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

Performance optimisation and deployments often require significant technical effort, so better out-of-the-box performance and smoother upgrade paths would help here. Review collected by and hosted on G2.com.

Avinash S.
AS
Avinash S.
Business Analyst
Mid-Market (51-1000 emp.)
Originally submitted 12/2/2025
"Scalable and Insightful for B2B and B2C Needs"
4/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I deeply appreciate Adobe Commerce for its high level of customization and scalability, which stands out from competitors like WooCommerce and Shopify. Its flexibility allows us to create tailored e-commerce solutions that cater effectively to both B2B and B2C customers, enabling us to handle a broad range of client needs from small to large-scale operations without any hassle. The platform's marketing outreach capabilities are commendable, aiding in effective customer acquisition and retention strategies. Adobe Commerce also excels in providing an engaging and user-friendly interface, which greatly enhances user experience and satisfaction. The robust analytics features are invaluable, offering our clients critical insights into their sales performance, customer interactions, page visits, and product performance. This data-driven approach empowers our clients to make strategic business decisions and optimize their operations. Additionally, the cloud-based architecture of Adobe Commerce simplifies the initial setup process, making it quick and efficient for deployment. Overall, the scalability, analytics, and user-friendly nature of Adobe Commerce make it an invaluable asset for our business operations. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

I dislike the limited integration options with other CRM platforms, specifically the lack of integration with Zoho. This limitation makes it less flexible and requires additional workarounds to connect with other tools and platforms that are crucial for my business. Review collected by and hosted on G2.com.

Erin E.
EE
Erin E.
Ecommerce Manager
Small-Business (50 or fewer emp.)
"Easy to Use, Helpful Training Resources for Teams"
4/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

Easy to use & plenty of resources to train new employees or brush up on skills as an existing employee. Training courses are very helpful & each adobe team member is beneficial to have. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

Haven’t experienced many downsides aside from the fact that the adobe suite is so huge & I would love to use all of it for our business, but it’s expensive. Also need help to optimize our pre existing contract. Review collected by and hosted on G2.com.

Priya K.
PK
Priya K.
Controller
Small-Business (50 or fewer emp.)
"User-Friendly Collaboration for Edits, Suggestions, and Comments"
5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

It lets users edit and make suggestions, add notes where needed, and leave comments. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

There’s a slight learning curve to get used to it, but once you do, it’s very user-friendly and easy to navigate. Review collected by and hosted on G2.com.

Namrata V.
NV
Namrata V.
"Highly Customizable and Integrative E-commerce Tool"
5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I've been using Adobe Commerce (formerly Magento Commerce) for 12 years to develop fast-loading, secure, highly customizable ecommerce websites. I appreciate its possibilities for customization, like developing pricing algorithms for the jewelry industry and tweaking the checkout flow. I value the coding standards, layouts, and dependency injections on the tech side. The open-source nature, full customizations, no hidden costs, self-hosting, future-proofing, and a huge supporting community are great for business. I've mainly utilized configurable products as they suit most cases of product configurations. Additionally, inventory management, stock management, ease of use, external third-party integrations, and API support are noteworthy. Also, the initial setup was very easy for me. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

The Knockout JS is very time-consuming and tedious to write. Even though I have expertise with it, many of my teammates struggle with it. Review collected by and hosted on G2.com.

Troi S.
TS
Troi S.
Assistant Designer - Polo Ralph Lauren Intimates and Loungewear
Small-Business (50 or fewer emp.)
"Easy to Use, but Customer Service Can Be Slow"
3.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

The most helpful thing about Adobe Commerce is the ease it takes to use it Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

What I dislike about Adobe Commerce is the speed of certain customer services that take time out of my day to fix. Review collected by and hosted on G2.com.

Clora Z.
CZ
Clora Z.
Small-Business (50 or fewer emp.)
"Meets Most E-Commerce Needs, but Customization Can Be Tricky"
3.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

feed most of the e-commerce industry needs with features and functions, but overall consider is good for both headless and out of box. A lot of improvement every year as well. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

Hard to customized the features with our dev team’s support, some of the new thing on store front required dev code change instead of can be an easy turn on and off Review collected by and hosted on G2.com.

Verified User in Sports
US
Verified User in Sports
Small-Business (50 or fewer emp.)
"Well-Organized, Easy-to-Use Magento with Solid Performance"
5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

It was well organized and easy to use. Have very few issues with performance. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

You have to be prepared and have knowledge to use magento. Review collected by and hosted on G2.com.

Ramsey M.
RM
Ramsey M.
Enterprise (> 1000 emp.)
"Senior Digital Marketing Specialist"
3/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I like that Adobe Commerce allows for customization to best fit business needs and has functions like AI logic to recommend products to customers while shopping. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

I feel we are sometimes limited by our own business needs and we often require the need for our development agency to build custom code for us rather than being fully self sufficient. Review collected by and hosted on G2.com.

Michał S.
MS
Michał S.
Delivery Manager
Mid-Market (51-1000 emp.)
"Easy Customization, Minor Sync Issues"
4.5/5
What do you like best about Adobe Commerce (formerly Magento Commerce)?

I like that Adobe Commerce is easy to adjust, customize, and integrate. The platform also makes it straightforward to manage volume and product specifics tailored to client needs and their markets. Additionally, the initial setup was easy, and I appreciate the extra features that come out of the box compared to Adobe Magento Open Source. Review collected by and hosted on G2.com.

What do you dislike about Adobe Commerce (formerly Magento Commerce)?

I have issues with the synchronization of photos, especially with large photos like 360-degree photos. Review collected by and hosted on G2.com.

Questions about Adobe Commerce (formerly Magento Commerce)? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Bhavi T.
BT
Bhavi T.
•
Last activity over 4 years ago

Why Magento Comes with So many Releases frequently?

GU
Guest User
•
Last activity 8 months ago

What is Adobe Commerce (formerly Magento Commerce) used for?

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

14 months

Average Discount

9%

Adobe Commerce (formerly Magento Commerce) Comparisons
Adobe Commerce (formerly Magento Commerce) Features
Checkout Process
Shipping Options
Tax Display and Processing
Recommendations / Personalization
Promotions and Discounts
Customization
Integrations to Add-on Tools
User Management
Content Management
Product Configuration
Product Search and Filtering