AbacusLaw by CARET Reviews & Product Details

On the rare occasion that everything is working properly, having all of our files and programs on the cloud makes it convenient to access everything. Review collected by and hosted on G2.com.

Everytime we have an issue with the cloud, it seems like their go-to solution is to sell you more services or products. We were told that the transition to the cloud would be seamless and we've had nothing but problems. The time that we have spent trying to remedy problems and issues with Abacus law, Outlook, and the cloud in general have cost us thousands of dollars that we will never recover. Our account has been passed around to so many account managers that we have lost count. All of them promised to help us solve the issues but none of them last long enough to get anything done. Review collected by and hosted on G2.com.

It was simple to use in terms of filing documents. Review collected by and hosted on G2.com.

Accounting was THE WORST. I could never get it to work right. If you make a mistake, it was nearly impossible to undo it without a ridiculous amount of work. Also, customer support was almost non-existent. Granted, this was a few years ago, and perhaps they've improved, but I found the entire time I was with them to be unhelpful. I'm now using Clio, which is on the opposite end of the spectrum--a great product. Review collected by and hosted on G2.com.

It’s not that difficult to get started and software is user friendly. Review collected by and hosted on G2.com.

There’s a lot to remember when you register so take good notes during the training Review collected by and hosted on G2.com.

Store all clients' information and retrieve them anywhere you want. Review collected by and hosted on G2.com.

We need option to link all file at once instead of one by one. Review collected by and hosted on G2.com.

Clients in the AbacusLaw software are easy to lookup by using various queries, as are the matters and events relating to those clients on the calendar. Databases are completely customizable to use whatever entries the user would like add. If there are ever any issues, the support team is able to resolve the issue in a timely fashion with minimal disruption in the work day. Review collected by and hosted on G2.com.

Remote access to AbacusLaw does require a costed license so working remotely isn't always possible without violating the user agreement. Review collected by and hosted on G2.com.

The best thing about AbacusLaw is that it does everything my firm needs - from time and billing to trust accounting, to document management, to case and calendar management - AbacusLaw provides tools for every process and workflow in our office. We don't need any other tools - AbacusLaw runs every aspect of our office. Review collected by and hosted on G2.com.

Sometimes it is difficult to get support. Review collected by and hosted on G2.com.

I really like that I can view any email that has been linked to a client file. It makes it so easy for me to review client information when I don't have to switch between different programs. Review collected by and hosted on G2.com.

My only issue is that I can't have more than one client file open at a time. Sometimes I will be working in a client file and someone else calls and I need to open a different client's file. I wish I was able to have multiple client matters open at one time. Review collected by and hosted on G2.com.

The reminder settings and the ability to view multiple days at once on the calendar. I also appreciate the ability to set up rules for certain events that integrate additional events by time orientated formulas. Review collected by and hosted on G2.com.

I dislike that it requires you to press save and done in order for an event to appear on the calendar---occasionally the attorney thinks he adds something and it doesn't stick because he didn't click done on top of save. Review collected by and hosted on G2.com.

We have the Abacus Private Cloud and it is worth every penny. The software is stable and reliable and we never have issues with lost connection. The product is easy to use and most importantly, easy to train someone else to use. We love the to-dos and notes for the file. It makes it so easy to track each case and know what is coming up next. It did take some time to set it up and get all the kinks worked out, but we have not had serious issues with it since it was installed. I was resistant to try something new and transition all our data from our previous legal software. I am very thankful that I stepped out of my comfort zone. When I do have to call tech support, we receive a prompt return call and tech support has always been able to fix any issues that may arise. I am very happy with this product and have recommended it to many other firms. Review collected by and hosted on G2.com.

There definitely are some things I would change, but the company very much wants to hear how they can make things better. I've submitted a request before under the feedback tab and within a few days, they updated the software to make my request a reality. Review collected by and hosted on G2.com.

I like the "Time Spent" field for my files. It makes it easy to keep up with time because you can just start the timer when you go to the file, update your notes, status or whatever you plan to do in your file and it is just documenting your file right along with you! Review collected by and hosted on G2.com.

Sometimes it's hard to release search terms so you can return to your entire file list. Review collected by and hosted on G2.com.