SwiftCase Reviews & Product Details

SwiftCase is an AI-powered workflow automation platform built for complex UK service businesses. Founded in 2013 and headquartered in Liverpool, it replaces fragmented tool ecosystems (spreadsheets, disconnected CRMs, manual admin processes) with a single operations hub that handles case management, workflow automation, document generation and analytics. Most service businesses lose around 40% of their team's time to admin. Staff re-key data between systems, chase updates across email threads, and manage thousands of cases with little visibility into what's on track and what's falling behind. SwiftCase was built to fix that. The platform centres on a powerful case management system that supports 41 field types, custom schemas, and full audit trails, with clients managing over 1.75 million cases across tailored configurations. The workflow engine offers 60+ automation actions with conditional logic, enabling teams to automate everything from client onboarding to regulatory reporting without writing code. Built-in document generation handles contracts, letters, and PDFs automatically, while real-time dashboards with OLAP cubes give management clear visibility into SLAs, workloads, and performance. SwiftCase also includes Switchboard, an AI workforce that deploys agents across voice, chat, WhatsApp, SMS and email. These agents create cases, update records, and trigger workflows autonomously, all within policy guardrails designed for regulated industries such as insurance, legal, financial services, and healthcare. Integration is straightforward, with native connectors for Xero, Office 365, Slack, and Teams, as well as open APIs. One client processes over 5 million API calls annually across six integrations, all managed within the platform. The results speak for themselves: clients reduce case completion times from weeks to days, achieve 99.2% accuracy with 45% time savings and process over 1,000 daily cases without adding headcount. The platform supports 40,000+ users with role-based access control, and is Cyber Essentials certified, GDPR compliant and hosted in UK data centres. SwiftCase provides enterprise-grade automation without the enterprise price tag, purpose-built for the operational complexity that service businesses face every day.

Seller

Livepoint

Discussions

SwiftCase Community

Languages Supported

English

Overview by

Adam Sykes (Tech Founder - SwiftCase - Automate expectation. Go further.)

Pricing

Pricing provided by SwiftCase.

Starter

£650.00

1000 emails & events Per Month

Standard

£1,400.00

2000 emails & 5000 events Per Month

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SG

Sudhansh G.

Senior iOS Developer

Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

11/17/2023

"Swiftcase; Revolutionizing Workflow Management"

4.5/5

What do you like best about SwiftCase?

Swiftcase is known for its easy, to use design offering a management system that's intuitive and accessible, to users. Implementing Swiftcase is a breeze demonstrating Livepoints dedication to making the onboarding process simple and hassle free. It is highly recommended for use because of its stability, reliability and wide range of applications, in workflow automation. It provides a range of capabilities that are specifically designed to simplify and automate business workflows. With its toolkit you can easily create custom workflows and automate tasks making your processes more efficient. Swiftcase is known for its customer support showcasing a dedication to promptly and efficiently meeting the needs of users. The support team is responsive well informed and committed to resolving any inquiries. Review collected by and hosted on G2.com.

What do you dislike about SwiftCase?

Customers may feel dissatisfied if they perceive Swiftcases pricing structure as unclear, expensive or if they believe they are not receiving value for the price. If users encounter problems, with scalability as they expand their usage of Swiftcase to handle a volume of workflows or users it might lead to a sense of dissatisfaction. Review collected by and hosted on G2.com.

What problems is SwiftCase solving and how is that benefiting you?

SwiftCase allows for the automation of tasks using personalized workflows. This automation simplifies processes, giving employees time to dedicate to high value endeavors. It enables businesses to design and enhance personalized workflows that are perfectly suited, to their requirements. It simplifies communication, in workflows allowing team members to collaborate effortlessly on the platform. This helps bridge any gaps in communication and promotes an work environment. Review collected by and hosted on G2.com.

HC

Hayley C.

Engineer Liaison / Booking Agent

Small-Business (50 or fewer emp.)

7/12/2022

"Great system"

4/5

What do you like best about SwiftCase?

The full range and functionality of that can be tailored to fit the users needs. Review collected by and hosted on G2.com.

What do you dislike about SwiftCase?

It can take a while to upload larger files to the document manager Review collected by and hosted on G2.com.

JT

Jake T.

In-House Engineer

Small-Business (50 or fewer emp.)

7/12/2022

"Swiftcase is amazing"

5/5

What do you like best about SwiftCase?

the way swiftcase integrates into so many services. the support which swiftcase provides is second to none. Review collected by and hosted on G2.com.

What do you dislike about SwiftCase?

having used swiftcase for a considerable amount of time i have noted 0 things in which i dislike. Review collected by and hosted on G2.com.

UL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

7/12/2022

"Life would be so much harder without Swiftcase"

5/5

What do you like best about SwiftCase?

I like the complete ease of use it offers all our users. It also offers our company the flexibility to be able to change the system to our way of working. Review collected by and hosted on G2.com.

What do you dislike about SwiftCase?

To be perfectly honest, there is really nothing we dislike, if you don't like how something is configured in the system, then you can change it. Review collected by and hosted on G2.com.