Reply Reviews & Product Details

I like that I've been using Reply for several years and it performs pretty well as a piece of software. Their support is quick to resolve issues, which is impressive. For example, when we signed up for the new JSON AI outbound prospecting system, our direct contact has been phenomenal, setting up multiple meetings to help us answer questions and ensure a correct launch. Initial setup was very easy with their assistance. Review collected by and hosted on G2.com.

I think, like any software system, there's a lot of nuances. So anything that could be used to simplify it, the number of steps, the help, again, all software has issues like this, but that would be helpful to simplify it. Review collected by and hosted on G2.com.

I’ve worked with several outreach tools, and Reply.io stands out the most. The multichannel setup is great, the interface is super intuitive, and it’s incredibly easy to collaborate across the team. Review collected by and hosted on G2.com.

It’s not that I dislike anything — there are just a few features I’d love to see someday. For example, the option to split A/B tests evenly between contacts from the same domain, more customizable reporting for cleaner stats, and maybe even the ability to send WhatsApp messages directly from the tool and track them in sequence. Review collected by and hosted on G2.com.

Reply.io makes outbound prospecting far more efficient by automating sequences while still allowing deep personalization. The platform’s multichannel capabilities (email, LinkedIn, calls, SMS) mean I can engage prospects where they’re most active, without juggling multiple tools. I especially like the built-in email validation, AI personalization, and reporting dashboards that give clear visibility into open, reply, and conversion rates. The Chrome extension and integrations with CRMs like HubSpot and Salesforce also make the workflow seamless. Overall, it saves our team hours of manual effort and helps us scale outreach without losing the human touch. Review collected by and hosted on G2.com.

The interface can feel a little overwhelming for new users since there are so many features packed in. Some of the reporting filters could be more flexible, especially when analyzing performance across multiple sequences or team members. I’ve also noticed that deliverability monitoring could be improved; sometimes it requires manual fine-tuning to keep results optimal. While the support team is responsive, documentation could go deeper into advanced use cases. Review collected by and hosted on G2.com.

Reply is the backbone of my outbound motion. It lets me launch high-volume, multi-step sequences quickly while still preserving a human, founder-to-founder tone. The UI is intuitive, sequences are flexible, and the deliverability controls make it easy to protect domain reputation at scale. I also appreciate how reliably it handles inbox syncing and follow-ups so I can focus on strategy and personalization rather than ops. Review collected by and hosted on G2.com.

The main drawback is the limited native support for complex personalization workflows. If you need to implement dynamic branching logic or highly conditional sequences, you frequently have to depend on external tools or resort to manual workarounds. Additionally, the reporting features are quite basic for advanced users, which makes it challenging to analyze cohort-level performance or track attribution across extensive, multi-domain campaigns. There are also occasional lags, and reaching customer support can sometimes be difficult. Review collected by and hosted on G2.com.

Reply.io is extremely helpful in performing pre-planned outreach for any number of people. I use this ranging from every day to nearly every day as I am a primary person in managing mail merges via Reply.io; the things that I regularly do include setting up sequences, checking for delivery, open, and bounce rates, getting reports, and exporting from time to time lists of people I have imported among many other things; I am able to do these actions intuitively. Its many features help me prevent repeat outreach by showing the people I have already imported in the past, see what campaigns I have added them to, and many other things. The platform also allows me to manage several email accounts. Instead of switching accounts in Outlook, I can send emails with a lot fewer clicks with Reply.io. One of the best features of Reply.io is also their very responsive live chat (with real staff when AI can't provide the answer that I need); it has saved me a ton of time figuring some things out and they would even follow up a few times after answering my questions to ensure I got concerns resolved. I and I appreciate the accessibility of data related to various touchpoints. Additionally, the scheduling features are quite useful; I highly recommend for outreaches targeting potential leads in Europe. Review collected by and hosted on G2.com.

I generally don't dislike anything about Reply Review collected by and hosted on G2.com.

Reply.io helps organize outreach in one place and automate sequences that would otherwise take a lot of time to manage manually. I appreciate that the interface is pretty straightforward once you get used to it, and it does a good job of keeping contacts and tasks structured. It also integrates with other tools without much difficulty, making it usable for day-to-day use. Review collected by and hosted on G2.com.

Some parts of Reply.io feel a bit clunky or outdated compared with other outreach platforms. The reporting can be limited at times, and certain features take longer to learn than expected. It works overall, but I’ve found myself needing extra steps or workarounds to get the results I want. It’s not bad, just not the most seamless experience. Review collected by and hosted on G2.com.

I appreciate Reply as a single solution that addresses multiple needs by functioning both as a sales engagement tool and a CRM, which helps me manage sales processes seamlessly. The tool’s built-in features, such as the AI chatbot and the capability to smoothly transfer to the support team, are instrumental in resolving issues efficiently, ensuring I stay productive without unnecessary delays. Even though there is a learning curve, I find it manageable, which is a significant advantage. Additionally, I find the setup process straightforward, aided by informative webinars and clear platform instructions that facilitate a seamless onboarding experience. Review collected by and hosted on G2.com.

I feel like I don't always have good control over how the sequences are executed once they're launched. Specifically, it is difficult to determine the exact number of contacts that will be contacted on a given day, especially when running multiple campaigns or multiple sequences simultaneously. Review collected by and hosted on G2.com.

Reply.io makes outbound outreach incredibly easy. The multichannel sequences and strong deliverability tools save us hours every week, and the AI personalization helps us scale without losing the human touch. It’s one of the most efficient sales engagement platforms we’ve used. Another great thing about Reply is their customer support - consistently fast and very friendly. Review collected by and hosted on G2.com.

The only thing I dislike is that there’s no dedicated outbox view. I can see all incoming messages in the unified inbox, but I can’t easily view all sent emails in one place, which would make tracking recent outreach much simpler. Review collected by and hosted on G2.com.

I really like how Reply offers an email warm-up tool that helps us prepare our inbox for sending emails at higher volumes, which is particularly useful for our small team operating with a seasonal sales cycle. This feature ensures our domain remains in good health, supporting our business development representatives as they come on board. I appreciate the ease of integration with tools like Pipedrive and Apollo, making it straightforward to manage different parts of our sales process seamlessly with Reply. Additionally, the verification of emails has been incredibly beneficial to ensure that we communicate with legitimate addresses, reducing the risk of being flagged as spam. This not only aids in maintaining our reputation but also ensures that our outreach reaches real potential clients effectively. The intuitive nature of Reply made it easy for me to get onboarded as a new employee, as it was straightforward to understand and use. Review collected by and hosted on G2.com.

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I love the phenomenal support team at Reply. They reply very quickly and are always helpful, resolving lots of issues for me with their friendly demeanor. I especially appreciate the individuals like Iryna and Maria who stand out in their support. If I encounter an issue or if I'm unsure about something, they respond promptly, saving me a lot of time. The chatbot feature is quite effective, but when I need assistance from a human agent, the team investigates thoroughly, providing answers tailored specifically to my platform setup. Moreover, the ability to manage multiple clients on a single platform and easily swap between workspaces is a huge benefit. With one subscription, I can onboard unlimited clients, making it a cost-effective solution compared to other options like Instantly. The seamless integration with tools like make.com simplifies my workflow. Overall, Reply's platform is more capable, offering more features and an easier, nicer user experience. Review collected by and hosted on G2.com.

I'm a little bit confused about how many emails are going to be sent each day, and each campaign has a daily limit and the spacing between steps will impact how many emails will be sent. Review collected by and hosted on G2.com.