--- title: Qminder Reviews meta_title: 'Qminder Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 248 reviews by the users' company size, role or industry to find out how Qminder works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 248 scale: '5' date_modified: '2026-07-17' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Qminder Reviews **Vendor:** Qminder **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 248 ## About Qminder Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? \* Quick onboarding - launch in under a week \* Flexible setup - tailored workflows and APIs \* Better visibility - monitor and optimize in real time \* Reduced manual tasks - eliminate paper, spreadsheets, and guesswork \* Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: \* Government offices and public agencies \* Hospitals and healthcare networks \* Retail chains and customer service centers \* Banks and financial institutions \* Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: \* Visitor website with branded UX \* Appointment scheduling \* Virtual and physical check-in for visitors \* Two-way messaging and visitor notifications \* Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: \* Walk-in and queue management \* Real-time dashboards and role-based clerk tools \* Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: \* Real-time insights and analytics across verticals \* Smart filters by location, staff, service line, and time range \* Seamless integrations with CRM and BI tools \* Exportable data and service KPI analytics \* Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk. ## Qminder Pros & Cons **What users like:** - Users find Qminder to be **very user-friendly** , allowing seamless navigation and efficient queue management for all ages. (19 reviews) - Users value the **helpful tracking capabilities** of Qminder, enhancing customer support and engagement effectively. (14 reviews) - Users value Qminder's **ease of use** , enhancing customer check-ins and streamlining workplace operations efficiently. (9 reviews) - Users appreciate Qminder's **efficiency** in managing check-ins, leading to improved organization and streamlined operations. (7 reviews) - Users appreciate the **convenience** of Qminder for efficient customer queuing and easy access to client information. (6 reviews) - Users highlight the **easy setup** of Qminder, ensuring quick installation and minimal downtime for efficient management. (6 reviews) - Users value Qminder for its **effective customer engagement** , enhancing service efficiency and user satisfaction significantly. (5 reviews) - Organization (5 reviews) - Navigation Ease (4 reviews) - Access (3 reviews) **What users dislike:** - Users express frustration with **access issues** like mandatory sign-in, limited app availability, and inconsistent notifications. (3 reviews) - Users find the **insufficient information** in Qminder leads to confusion during patient intake and check-in processes. (3 reviews) - Users face frequent **technical issues** with Qminder, including app crashes and glitches during client switching. (3 reviews) - Users find the **unnecessary features** of Qminder detract from its effectiveness and usability in specific contexts. (3 reviews) - Users report significant **update issues** with Qminder, including bugs, malfunctioning features, and loss of reminders. (3 reviews) - Users report frustrating **booking issues** with Qminder, as signing in guests doesn't prioritize them in the queue. (2 reviews) - Users find Qminder **expensive** , wishing for more features and flexibility without high costs for services. (2 reviews) - Users find the **lack of customization** in Qminder limits their ability to adapt it to specific needs. (2 reviews) - Users find **limited customization** in Qminder, feeling restricted in adapting the interface to their specific needs. (2 reviews) - Manual Processes (2 reviews) ## Qminder Reviews ### 1. used to keep track of visitors **Rating:** 4.0/5.0 stars **Reviewed by:** jose manuel a. | Instructor/counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Qminder?** used to keep track of visitors. it usually helps **What do you dislike about Qminder?** we have to have someone monitor it all the time **What problems is Qminder solving and how is that benefiting you?** used to keep track of visitors ### 2. Very organized system. **Rating:** 5.0/5.0 stars **Reviewed by:** Maria C. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** Qminder is very helpful in keeping an organized system of our clientel. **What do you dislike about Qminder?** When multiple people are utilizing Qminder at once it tends to glitch. **What problems is Qminder solving and how is that benefiting you?** Keeping track of visitors and who is assisting them is benefitting us by knwoingwho to keep accountible for specific clients. **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! ### 3. Easy to use service that provides useful data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Qminder?** I like how simple it is to figure out and use if you have basic program knowledge. I was able to play around with it and find out ways to input things and reports I could pull without being fully trained. The reports you pull give great data about use performance. It makes it easy to see where you stand both compared to others and individual previous performance. This system helps us properly queue our customers to give them the best support. **What do you dislike about Qminder?** I haven't really found any downsides so far. **What problems is Qminder solving and how is that benefiting you?** It allows us to see who is on the line and what order they are in. It also allows us to reach out to them and troubleshoot any issues before we even call the student from the queue, which can save time for when the student is eventually called. ### 4. Best experience ever **Rating:** 5.0/5.0 stars **Reviewed by:** rory s. | Kit Store Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Qminder?** Winning the qminder table! Being able to see stats from previous weeks **What do you dislike about Qminder?** losing the qminder table, sometimes the reassign featrure is buggy **What problems is Qminder solving and how is that benefiting you?** Helps work out when we are most busy and need staff ### 5. A review from a non-reviewer. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Qminder?** It is an extremely user friendly platform. Very steamline without too much fluff that could be overwhelming such as other platforms. **What do you dislike about Qminder?** the only hiccups I can as of now have been the 1-2 times there was a signficant delay from the time the customer signs in to the time it populates on the cpu screen. Other than that no issues. **What problems is Qminder solving and how is that benefiting you?** On days that the shop get the busiest it gives us an advantage to see how many customers we have waiting and who has what customer. It also allows us to track what services customers are coming in for. ### 6. works well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qminder?** Ease of use, works well with limited issues. **What do you dislike about Qminder?** not much except you cant make a "left without being seen" disappear **What problems is Qminder solving and how is that benefiting you?** It keeps students checking in in line for RN to see ### 7. Easy and User Friendly Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Leidy P. | Executive Director of Academic Counseling & Accessibility Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Qminder?** It is a User friendly tool that allows the office to prioritize customers both in person and remote. Easy to manage flow of visits. **What do you dislike about Qminder?** It would be good to have two seperate columns to view in-person versus remote customers. **What problems is Qminder solving and how is that benefiting you?** It helps track our foot traffic while helping to provide service to in person and remote students. **Official Response from ipek tez:** > Hello Leidy, Thank you so much for your review! I have passed your feedback to our Product team. πŸ’š While separate views aren't available yet, you can use Labels to easily distinguish between remote sign-in visitors (Visit Planner or QR code). These visitors will automatically have the "from website" label added to the visitor's card in Service View. If you need any help with displaying Labels on the Service View, you can check our support article; https://support.qminder.com/en/articles/879017-labels. I hope this helps πŸ’š If you need any help or questions, feel free to contact us via live support chat. Have a lovely day, Ipek from Qminder ### 8. Qminder is very helpful for us now that we use the waitlist every day at our Lounge. **Rating:** 5.0/5.0 stars **Reviewed by:** Janice E. | Customer Experience Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Qminder?** We are able to see and follow the order for the showers and also see the waiting time on our waitlist. **What do you dislike about Qminder?** I dont think I have any dislikes as of yet it all seems to work Great. **What problems is Qminder solving and how is that benefiting you?** It helps out very well with our waitlist for card members coming into the Lounge. ### 9. A good product, even outside the typical demographic **Rating:** 4.5/5.0 stars **Reviewed by:** Scott P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Qminder?** The customer support is incredible. We only need it for a month or so at a time for trade shows, and every year they have been a joy to work with getting things set up or answering questions or helping me with anything I've needed. Its a very stable product. We have never had it crash. And our users have complemented its easy of use. Its a straightforward product. **What do you dislike about Qminder?** It is not the cheepest solution on the market, not by a long shot. And it has limited customizability, which in some cases its nice as it can limit scope creep. However, usually it means stackholder disapointment. **What problems is Qminder solving and how is that benefiting you?** We often go to large tradeshows, and at those events, we get hundreds and hundreds of visitors with all sorts of different needs. Some are current customers, looking to get a new addon. Some are prospects who are looking to see our software for the first time. And others just want to say high to Sean in Consulting. Having a solution that allows us to handle and track all these different guests is piviotal, and Qminder has been our best solution. **Official Response from Gustav Kotkas:** > Thank you for the review, Scott. It is great to see you returning year after year and using us at your event! ### 10. Better then my memory reminders!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Qminder?** Keeps all important reminders in order and allows me to follow up if needed. **What do you dislike about Qminder?** That I still have to call the customer in order to finish serving. **What problems is Qminder solving and how is that benefiting you?** Keeping track of customers in the order they arrive with there individual needs that need assigned. ### 11. Qminder is perfect **Rating:** 5.0/5.0 stars **Reviewed by:** harley F. | Branch Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Qminder?** Alows Me to track foot traffic trends into My location, So that I can easily manage staffing **What do you dislike about Qminder?** No complaints about qminder. Easy to use and keep track of **What problems is Qminder solving and how is that benefiting you?** Allows Me to work a schedule around customer foot traffic trenda ### 12. Qminder Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Qminder?** Organization, statistics, ease to use and learn **What do you dislike about Qminder?** Some people at my facility don't personal logins. **What problems is Qminder solving and how is that benefiting you?** I work in a medical clinic and it helps keep patients organized and provides ease when pulling up their information ### 13. User friendly and very useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew S. | Assistant manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Qminder?** It gives the customer name, number and what they are here for. **What do you dislike about Qminder?** There is nothing to dislike about Qminder **What problems is Qminder solving and how is that benefiting you?** Organization of helping customers. ### 14. Good program and customer service, hard to match our specific institution needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Qminder?** Good customer service, ability to manage on desktop and smart phone app **What do you dislike about Qminder?** hard to customize for our specific school needs **What problems is Qminder solving and how is that benefiting you?** Without a dedicated receptionist for our department, this allows for a system to check students in to meet with a school counselor and keep a record of who we have seen. **Official Response from ipek tez:** > Hi there, thank you so much for your review and feedback. Could you elaborate on any specific areas where Qminder could better meet your school's needs in terms of customization? Your feedback helps us improve. Feel free to contact us via live chat for further feedback. πŸ’š Thanks, Ipek from Qminder ### 15. Using Qminder for customer interaction **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Qminder?** I think what is helpful with Qminder is that it provides some order in the showroom when we have a multitude of contractors in the store. **What do you dislike about Qminder?** I think Qminder can be improved by incorporating a list of business contacts, that the customer keeps up to date(email, company, etc), so anyone at the counter has a way to somewhat check to make sure the person in front of them is who they say they are. **What problems is Qminder solving and how is that benefiting you?** I think we are benefiting from Qminder as it allows us at the counter to maintain order through the chaos. Most of the time the customers are courtesy, however that is not all the time. **Official Response from Gustav Kotkas:** > We're glad to hear that Qminder is helping to maintain order in your showroom during busy times. Btw, we're also working on something that can helps with keeping the customer data up to date. ### 16. Qminder was totally needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Qminder?** Qminder keeps my queue in order. It's easy and user-friendly anyone of any age group could navigate it. I also love the reports that I can generate. **What do you dislike about Qminder?** My tellers would like to have a pop-up notification when someone signs into priority. Would also like to have customers select or state their reason for priority sign-in **What problems is Qminder solving and how is that benefiting you?** Queue management. The DMV is super busy so it creates order. ### 17. Pretty laggy sometimes **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Qminder?** It is helpful being able to see who is next in line/how long they have been waiting. **What do you dislike about Qminder?** How it freezes up sometimes & the sound doesn't work and we have to reset the whole tv. **What problems is Qminder solving and how is that benefiting you?** It helps us keep track of patients ### 18. Very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Qminder?** What I like about Qminder is that you are able to track how many students you have helped and the data it gives you if you are needing to compare what days or months is the busiest. **What do you dislike about Qminder?** The downside of Qminder for me is when you forward student to another department it puts the student ahead of those that have signed in before the student instead of putting them at the end of the line. **What problems is Qminder solving and how is that benefiting you?** NA **Official Response from ipek tez:** > Hello, Thank you so much for your review, I have passed your feedback to our Product team. πŸ’š We will investigate this use case for future developments. In the meantime, if you have more feedback or any questions, feel free to contact us via live support chat. Have a lovely day, Ipek from Qminder ### 19. review of Qminder **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Qminder?** It's ease of use. it help keep the line in order. **What do you dislike about Qminder?** Alot of my customer do not like it. they will make up names and stuff like that. **What problems is Qminder solving and how is that benefiting you?** it helps keep the line right. ### 20. qminder **Rating:** 4.5/5.0 stars **Reviewed by:** anthony g. | counter sales associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Qminder?** being able to see the progression of how many customers you've helped day to day, also makes a fun challenge between the other workersbeing able to see the level of business from day to day **What do you dislike about Qminder?** their isnt really anything i dislike about it. its easy and friendly to use.other than haveing a place to go see when you miss a popup notification **What problems is Qminder solving and how is that benefiting you?** When things get really busy , some of these guys like roaming the store while they wait. keeping a digital line is how it benefits me. it keeps the customers from arguing who was next. ### 21. QminderUsage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Qminder?** Qminder has allowed us to manage the flow of traffic in our center, as well as having pertinent information available prior to students entering the testing center. This information allows us to be better prepared once we greet the student. **What do you dislike about Qminder?** Since utilizing Qminder, I have not encountered any downside to Qminder, for what we use it for. **What problems is Qminder solving and how is that benefiting you?** Qminder has allowed us to manage the number of students in the lobby at one time, which has been crucial since the pandemic. Students also are able to see the order with which they are in the queue. It has also provided us with mre information about the student before they even enter the testing center, which allows us to be better prepared as well as solving any issues there may be prior to greeting the student. **Official Response from Gustav Kotkas:** > We're thrilled to hear that Qminder has been instrumental in managing the flow of traffic and providing pertinent information for your testing center. Thank you for sharing your positive experience! ### 22. easy to navigate. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Qminder?** I like that we can contact our guest in any international phone number **What do you dislike about Qminder?** I think all of the features are very helpfull **What problems is Qminder solving and how is that benefiting you?** assiting our guest with wheelchair solution. ### 23. Best tool to use when working with large amount of people **Rating:** 5.0/5.0 stars **Reviewed by:** Bogdan Marian D. | Operations Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Qminder?** The product is having a good structure of seing data. Also, the software is very good when tracking history of services provided to customers. **What do you dislike about Qminder?** I do not see anything wrong with Qminder. **Recommendations to others considering Qminder:** I do not have any recommendations. **What problems is Qminder solving and how is that benefiting you?** The product is helping me by providing me a good queue management tool on a daily basis. Providing a simplified way to analyze data, helping to keep track of customers even after months/years from the original date of login. Accurate, always provide the automatic messages to our customers just in time. **Official Response from Gustav Kotkas:** > Thank you for the feedback and the review πŸ™ ### 24. Qminder is extremely important for the flow of patients through our facility. **Rating:** 4.5/5.0 stars **Reviewed by:** Hayley W. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Qminder?** I like the fact that I can be notified of a patient's arrival from multiple devices and even email. The pop up notifications with sound are very helpful when I am in the business office and do not have a direct line of sight to the lobby. **What do you dislike about Qminder?** I can't think of anything that I do not like about Qminder. My only complaint has nothing to do with Qminder, it has to do with our facility not using all of the features that Qminder offers. It would be nice for a patient's family to be able to watch the progress of their loved one as they move from pre-op to post-op. **What problems is Qminder solving and how is that benefiting you?** Qminder is solving the problem of having patients come to the front desk to sign-in. When patients stand around the desk while we are registering other patients, it could be considered a HIPPA violationj. Our Qminder iPad is located at the front door and patients sign-in when they arrive. ### 25. Works well as long as it is monitored and depends on use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Qminder?** We are using this program in a school main office to call students- although it works, it does require a person to monitor and instruct students on what to do when their name is called. **What do you dislike about Qminder?** It requires a person to assist, monitor and guide students to the proper office. **What problems is Qminder solving and how is that benefiting you?** Good customer support. ### 26. Great for my store front **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Qminder?** How easy it is to keep track of our customers. I like how the daily tracker is set up so I can keep track of my star CSRs. The data insight tab is easy to manage and makes it simple. **What do you dislike about Qminder?** The look of Qminder is not doing it for me. I want a more stylish website/app. The colors are boring, and maybe themes for the holidays. You could even allow us to pick our own. **What problems is Qminder solving and how is that benefiting you?** It is helping us keep track of our customers. Without it, we would not know who was next or how long they had to wait to be served. It also helps my CSRs work on their timing with each customer. ### 27. Very efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Qminder?** The ability for the supervisor to pull reports **What do you dislike about Qminder?** The inability of the customer to add notes explaining the reason for their visit **What problems is Qminder solving and how is that benefiting you?** Qminder has helped us improve the time it takes to see a client waiting in the lobby **Official Response from ipek tez:** > Hi there, I am glad to hear that Qminder is "very efficient" and works well in your facility! :) You can easily add a "notes" field to the check-in questions and ask visitors to explain their "reason for visit" during self-check-in or remote sign-in. If you need any help, you can always contact our Customer Support team! Thank you, Ipek from Qminder ### 28. It works well and does what it is supposed to do **Rating:** 4.5/5.0 stars **Reviewed by:** Case B. | Mobility Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Qminder?** It is very useful. It helps you with organization **What do you dislike about Qminder?** Sometimes it lags a little bit, but that could also be my own company wifi's issue **What problems is Qminder solving and how is that benefiting you?** It helps with the organization of customers **Official Response from ipek tez:** > Hello Case! Thank you so much for your review :) Our team is constantly working to improve Qminder's performance. If you experience any connectivity issues in the future, please don't hesitate to reach out to our support team. We'll be happy to investigate it for you. Thank you! Ipek from Qminder ### 29. Qminder for WIC Program **Rating:** 4.0/5.0 stars **Reviewed by:** Camilla P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Qminder?** As a nutritionist at WIC, it is helpful for me to see when our participants sign in order for me to prepare for the appointment. **What do you dislike about Qminder?** It shows participants from other programs that are signed in as well, it would be nice to filter that so that we would only see our participants for our program. **What problems is Qminder solving and how is that benefiting you?** Reducing wait time for our participants and allowing the flow of appointments to continue as scheduled. **Official Response from Gustav Kotkas:** > Hi Camilla! Thank you for the review. You can filter out the lines on the service view to only see the participants that are relevant to you. We can show you how it is done - ask our support via our Intercom chat. ### 30. Works well keeps things in order **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa p. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Qminder?** I like that I can tell how many people have been checked in through out the day,along with just knowing how many I may have done myself. patients find it fairly easy to use and convient with being able to see a name on a larger screen if hearing isnt to par. **What do you dislike about Qminder?** Some times has a hard time keeping the correct building for me but easily changed **What problems is Qminder solving and how is that benefiting you?** Making sure that each patient gets seen and in an orderly fashion at that. Also helps that it can be displayed, some prefer being able to see the names instead of someone trying to grab their attention by shouting. **Official Response from Gustav Kotkas:** > Thank you for sharing your positive experience with Qminder. We're pleased to hear that it helps you keep track of checked-in patients and provides convenience for both staff and patients. Your feedback is valuable to us! ### 31. Great patient management system for our retail location! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Qminder?** The ability to assign specific notes/tags to each person checked in is invaluable. **What do you dislike about Qminder?** Sometimes the displayed que is slightly out of order. **What problems is Qminder solving and how is that benefiting you?** Qminder solves our need to organize and display the patients we have checked in. It brings our patients peace of mind to see their name displayed and keeps things smooth as patients are called to individual stations and the announcement pops up on the display. **Official Response from Gustav Kotkas:** > Thank you for the feedback! We appreciate your input and will work on improving the queuing order display. ### 32. My experience with Qminder has been enjoyable. **Rating:** 5.0/5.0 stars **Reviewed by:** Karen R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Qminder?** I have had an amazing experience with Qminder because it is fast and effective. Qminder allows us to perform effectively in a fast-pace enviroment. **What do you dislike about Qminder?** I have not had any downsides from Qminder. **What problems is Qminder solving and how is that benefiting you?** At my workplace we have to meet our service levels and Qminder allows us to see the time our customers are waiting so it motivates us to perform in a more effective way. **Official Response from Gustav Kotkas:** > We're thrilled to hear that you've had an enjoyable experience with Qminder! Our fast and effective service is designed to help businesses like yours thrive in a fast-paced environment. ### 33. It has been really helpful for my work environment and helps with the general organisation of work. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Qminder?** The weekly statistics Qminder sends are extremely helpful in evaluating the time I spent resolving queries. Along with this the accesibility with using the product is very self explanatory. Qminder is very helpful for customer support in the organisation we work in and it is used every single day. **What do you dislike about Qminder?** There is not a lot unhelpfula bout this app but I would say the first unhelpful thing is the sesitivity of the queue system and how you can very easily click on someone elses query box through the service page and make it dissapear. It would be helpful if perhaps there was an interface for recently solved queries in the last hour. **What problems is Qminder solving and how is that benefiting you?** It is solving organising a queuing system for visting people in the office while we resolve other peoples queries. Qminder helps maintain a queue while people wait and gives us their information thorugh the product. ### 34. Great, Convenient Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Qminder?** I like the desktop notifications so I don't have to constantly be looking at the webpage to see if someone is waiting in the queue for service and that all the sign in history is saved in detail **What do you dislike about Qminder?** It doesn't notify you (that I'm aware of) if you forget to press finish when you're done with an applicant. That causes issues with reporting and makes it seem like we're helping them much longer than we are. I also don't like how many pop-ups there are when using the site asking for reviews and things like that. **What problems is Qminder solving and how is that benefiting you?** It allows us to see who is waiting to see someone and what/who they are waiting for. This makes it so that I don't have to go out to the lobby to check in and see what the reason for their visit. I can grab or notify the individual who needs to see them. ### 35. Permit Center **Rating:** 5.0/5.0 stars **Reviewed by:** rita c. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Qminder?** Tracking time of customers checking in is very helpful. **What do you dislike about Qminder?** Notication of waiting customer not loud enough **What problems is Qminder solving and how is that benefiting you?** Lets us keep track of which customer to serve first as they check in. ### 36. Great program to assist customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Qminder?** I love QMinder as it a a userr-friendly program to provide excellent service to our customers. I was able to create a script in Word, which I "cut and paste" on common queries to quickly respond to customer queries. The program allows transfers of customers to other departments as well. **What do you dislike about Qminder?** The recent upgrades alleviated past concerns about the program. **What problems is Qminder solving and how is that benefiting you?** Department transfers. ### 37. Great Work Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Qminder?** Being able to record our guest information and change the options for what they are signing up for is great! **What do you dislike about Qminder?** Trying to time out the shower can sometimes be a challenge **What problems is Qminder solving and how is that benefiting you?** keep the guest in order is the best. **Official Response from Gustav Kotkas:** > We're glad to hear that you find Qminder helpful for recording guest information and managing sign-up options. We understand that timing out the shower can be a challenge, and we're continuously working to improve the user experience. Thank you for your feedback! ### 38. Qminder just works **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy T. | Coordinator of Academic Advising/Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Qminder?** The service is very user-friendly and works well. Users can pull usage analytics, view historical data from past visits, and clearly organize upcoming visits. Additioanlly, the host comuicate with the guest using the same text feature that notifies guest of their meeting; a simple but effective tool! **What do you dislike about Qminder?** The system does not allow all users to adjust visit time(s). If the host fails to end a meeting, the timer ticks on. Allowing he user to correct this would be very helpful. **What problems is Qminder solving and how is that benefiting you?** We had students/guests sign in and they were called one by one. This system allows a much more streamlined way to queue students. Having the system collect data a sign-in is a huge plus. The data collected by Qminder can be exported into a CRM if desired. ### 39. Pretty decent system **Rating:** 3.5/5.0 stars **Reviewed by:** Chinsu P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Qminder?** It compartmentalizes the waiters in the queue so it is easy to see. **What do you dislike about Qminder?** Too many features that require extra learning when it should be simple and sweet. **What problems is Qminder solving and how is that benefiting you?** It helps organize the waiters in the queue. **Official Response from Gustav Kotkas:** > We appreciate your feedback. It's great to hear that our system is helping you organize the waiters in the queue. We understand the need for simplicity and we are working on streamlining the features to make it easier to use. ### 40. Qminder lets our team stay super organized and efficent. **Rating:** 5.0/5.0 stars **Reviewed by:** Isabel C. | Stone Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Qminder?** The most helpful thing about Qminder is that we can always go back to search previous clients with just their phone number and it bring up all their history to make their next visit super smooth. **What do you dislike about Qminder?** The only issue with Qminder is that it deletes what we type when someone else calls or finishes another person leaving us to have to retype everything back in again. Also once you finish a person, you cannot bring it back. sometimes we finish them on accident and we have to reenter everything back in **What problems is Qminder solving and how is that benefiting you?** At the moment we have not had huge issues that we needed to reach out to fix. But when we had back then Qminder people were super helpful and got it resolved as soon as they could ### 41. Excellent software **Rating:** 4.5/5.0 stars **Reviewed by:** Christine D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Qminder?** Easy to manuver, easy for patients to use, clear instructions and they really do take into consideration your thoughts when they make changes aren't user frientdly. **What do you dislike about Qminder?** Sometimes there are changes or updates that occur without notification and sometimes those changes are a little difficult to manuver though, especially if the point of care user has to input the patients info. **What problems is Qminder solving and how is that benefiting you?** Easy to use, elderly patients are not coming up to the main receptionist desk to have their information plugged into the system, they are more confident to try qminder since it is a big blue button and a keyboard. ### 42. I like how we use Qminder when adding customers to our que, makes everything easier and go smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Qminder?** Adding customers to que to send the information to agents for them to pull up customers information **What do you dislike about Qminder?** It's nothing wrong with Qminder, everything works fine and there is nothing I would change I will leave it as is **What problems is Qminder solving and how is that benefiting you?** Qminder always send updates and let us know what's new. Qminder sends info to agents by adding a customer in que and pulling up the customer info by agents ### 43. Fast and (generally) effective - limited options for notifications **Rating:** 3.5/5.0 stars **Reviewed by:** Della A. T. | Sewer Capacity Certification Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Qminder?** It is quick and easy to use. Everyone in my group is able to use it with relative ease. It allows for side conversations through text, which can help us be prepared for the customer. **What do you dislike about Qminder?** There are a few features missing that would be mighty helpful. Primary deficiency being that the phone notifications are only available to iphone users. We use this in a government lobby, and no one on my team owns an iphone. Secondarily, it would be great to get 20 minute wait reminders just for the line you are manning. **What problems is Qminder solving and how is that benefiting you?** Getting the right section or group to the customers in the lobby. We have several departments and divisions in the building, and this keeps us aprized of who is waiting for us. ### 44. It make it easy to help our customer without confusion **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Qminder?** when we are ready for the customer, they are called and they know what window they will be servered at **What do you dislike about Qminder?** customer dont know how to input they information **What problems is Qminder solving and how is that benefiting you?** Customers are not confused when its they turn they know whos calling them and which window, and its solving problems on knowing what they are here for before they are at the window **Official Response from Gustav Kotkas:** > We're glad to hear that Qminder is making it easy for you to help your customers without confusion. ### 45. Great help **Rating:** 4.0/5.0 stars **Reviewed by:** Dianna L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Qminder?** What I like about it is you're able to see customers' information before they even come to the window, also you can see how many people are waiting and how long they've been waiting. **What do you dislike about Qminder?** Nothing that I could think of, Qminder is a great help. **What problems is Qminder solving and how is that benefiting you?** The number of customer's coming in and the time that they've been waiting **Official Response from Gustav Kotkas:** > We're glad to hear that you find Qminder helpful in managing customer information and wait times. Thank you for your positive feedback! ### 46. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Qminder?** Qminder is very user friendly. I never get confused when using it. It shows clearly who the student is and provides with all the information needed. It is efficient and provides me with information from students months ago too, so I can better assist them. **What do you dislike about Qminder?** Qminder although has its greatness, does have a few bugs that I have experienced before. Sometimes when finishing a student, the it does not let me finish the student and I would have to log out and log back in to finish serving a student. **What problems is Qminder solving and how is that benefiting you?** Qminder helps organize students and providing me with student information before they arrive, so I can prepare ahead of time to understand the student's situation before the student arrives for help in the office. It also shows the amount of time that I have helped someone and get a better understanding of how long queue times can be for students. Qminder has also helped in providing past information. Students who have come in the past are saved into the qminder data system and can be used to find when and why they were here last time, to better assist the student. ### 47. Keeping Things Moving and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Qminder?** Qminder really helps keep track of students who are in need of assistance. We use this product in multiple departments to service students and Qminder helps us know when the students sign in, what department they are seeking assistance from, how long they wait for that assistance and how long it takes us to assist. In that respect it also helps with analytics; if we see that certain users are averaging longer assist times then others, we can use this information to help staff improve upon that time with more training. **What do you dislike about Qminder?** I like the functionality of being able to view Daily and Weekly reports, however it would be nice to have some kind of function where you can compare weeks side by side in Qminder instead of having to download all the reports and analyze them using other software. **What problems is Qminder solving and how is that benefiting you?** Qminder helps manage our office lines. Students in the past would have stood in a line waiting for assistance. Qminder allows them to sign in and wait to be called to our front desk. While waiting the student has the ability to move about and take care of other things they may need to do instead of physically standing in line to wait. It helps the student optimize their time. On our office side, it helps us keep our day to day visits for our office organized. ### 48. qminder keeps us focused and allows us to serve customers at a timely pace **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Qminder?** i appreciate the organization of qminder. it allows us to make sure that customers are helped **What do you dislike about Qminder?** I dislike that qminder now shows the completed customers in the same space as "customers waiting" and "serving now". it can be a bit confusing **What problems is Qminder solving and how is that benefiting you?** qminder is allowing us to manage the queue and count how many customers we've served in a day **Official Response from Gustav Kotkas:** > It's great to hear that Qminder is helping you manage the queue and track customer service metrics. We appreciate your input on the user interface and will work on making it more intuitive. ### 49. Excellent Product **Rating:** 3.5/5.0 stars **Reviewed by:** Lorin R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Qminder?** This is helpful for tracking how many people come into the building and for how long they stay. It also helps us stay organized in who they are here to see and how we can identify what exactly they are here for. **What do you dislike about Qminder?** People tend to ignore the log in iPad, which is more on the people than the product. Also, it would be helpful if we could notify people when people are here for them, whether it be for walk ins or meetings. **What problems is Qminder solving and how is that benefiting you?** Regulating the flow of traffic within city hall and helping direct people in the right direction, as well as finding information helping ourselves to staff the front desk, i.e., how many people come into city hall on average and how long these interactions take. **Official Response from Gustav Kotkas:** > Thank you for the review and the ideas for improvement! ### 50. Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** The Queue is always up to date and never lags. I never struggle because it's super easy to use! Great way to message a customer currently waiting **What do you dislike about Qminder?** I have yet to run into an issue, i like that you can go back into the data insights and look at every single person that was assisted. So far, no complaints! **What problems is Qminder solving and how is that benefiting you?** Qminder is solving communication issues that may arise in the waiting process. It's easy to message someone to let them know we will be with them soon. This has benefitted me because we do not have to get up and walk to the lobby to advise the customers of what's ongoing. **Official Response from Gustav Kotkas:** > Thank you for the review! - [View Qminder pricing details and edition comparison](https://www.g2.com/products/qminder/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+04%3A14%3A45+-0500&secure%5Bsession_id%5D=f71004e5-b706-40b5-b362-878ac5b02a26&secure%5Btoken%5D=dbe9499cec5bb83b3363c2166cc6976dc4a13cb7d2ce551cfff489fd7ca3e8f4&format=llm_user) ## Qminder Integrations - [Eclipse](https://www.g2.com/products/tph-global-eclipse/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Eto](https://www.g2.com/products/eto/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Qminder Features **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Automation **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Platform Interoperability** - Notifications - Hardware **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - Hardware Integration - Multi-lingual Support **Features** - Standalone Booking - Integrated App - SMS - Email - Confirmation and Cancellation ## Top Qminder Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (320 reviews) - [Qmatic](https://www.g2.com/products/qmatic/reviews) - 3.9/5.0 (22 reviews) - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews)