# Plivo Reviews **Vendor:** Plivo **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.5/5.0 **Total Reviews:** 746 ## About Plivo Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. ## Plivo Pros & Cons **What users like:** - Users praise the **ease of use** with Plivo, highlighting straightforward setup and integration of APIs. (30 reviews) - Users commend Plivo for their **responsive customer support** , which enhances the overall experience across their services. (19 reviews) - Users value the **affordable pricing and excellent customer support** of Plivo, enhancing their overall experience and integration. (17 reviews) - Users appreciate the **affordable pricing** of Plivo, offering great value for excellent service and features. (17 reviews) - Users appreciate the **API quality** of Plivo, noting excellent documentation and reliable performance for integration. (16 reviews) - Users value the **comprehensive SDKs and APIs** from Plivo, enhancing integration and communication capabilities seamlessly. (16 reviews) - Users appreciate the **easy integrations** of Plivo, finding it seamless and user-friendly for their applications. (15 reviews) - Easy Setup (13 reviews) - Reliability (13 reviews) - Affordable (11 reviews) **What users dislike:** - Users express frustration with **poor customer support** , highlighting communication issues and difficulty in resolving problems effectively. (12 reviews) - Users find Plivo's pricing to be **expensive** , especially in certain regions compared to competitors. (6 reviews) - Users find Plivo's offerings somewhat lacking due to **limited features** compared to competitors, affecting overall usability. (6 reviews) - Users face **messaging issues** with Plivo, including slow support and limitations in accessing SMS logs effectively. (6 reviews) - Users find the **user interface not intuitive** , complicating navigation and overall usability for non-coding individuals. (6 reviews) - Users report **call issues** with Plivo, facing inconsistent service and disruptions that affect communication reliability. (5 reviews) - Limited Functionality (5 reviews) - Not User-Friendly (5 reviews) - Poor Interface Design (5 reviews) - Difficult Setup (4 reviews) ## Plivo Reviews ### 1. Poor Service and Support Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Krunal D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Plivo?** Nothing at all, it's completely trash **What do you dislike about Plivo?** {"I am completely dissatisfied with Plivo, considering it trash and a scam. There is nothing useful about the company.","I have significant issues with customer service, mentioning that not even customer support sales work as expected.","The onboarding experience is challenging and nothing in the documentation or technical support seems to work at all.","The initial setup is particularly difficult, making Plivo challenging to use, and I advise people to ignore the company altogether."} **What problems is Plivo solving and how is that benefiting you?** I use Plivo for phone number verification in mobile applications. ### 2. Super simple and satisfying **Rating:** 4.5/5.0 stars **Reviewed by:** Majd K. | Fach Informatiker für System Integration, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Plivo?** What I like most about Plivo is the simplicity. You set it up quickly, it runs stably, and you don't have to constantly deal with it – that's exactly how I like it. **What do you dislike about Plivo?** If I had to name something, then perhaps that some settings are a bit hidden. Otherwise, I am really satisfied with Plivo. **What problems is Plivo solving and how is that benefiting you?** Plivo solves the problem of fast and reliable phone and SMS integration for us. We benefit from it because it allows us to automate processes and our communication runs much more smoothly overall. ### 3. Smooth Integration with Reliable Voice and SMS APIs Support **Rating:** 5.0/5.0 stars **Reviewed by:** Pradyumn G. | Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Plivo?** Plivo application makes the communication easy for its users with reliable voice and SMS support. It is easy to use and integrates well. It is affordable too and it also ensures the clear call quality. **What do you dislike about Plivo?** The dashboard of Plivo application can be a bit slow at times which leads to delays in support responses. **What problems is Plivo solving and how is that benefiting you?** Plivo application helps me to improve the business communications by offering voice and SMS APIs support. It improves the customer interaction. It also automates the messages to ensures the reliable connectivity through teams. ### 4. Effortless Setup, Streamlined Calling Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Yajnesh A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Plivo?** I find Plivo's setup process straightforward with comprehensive guides that make it easy to get started. I appreciate how it automates the calling process, significantly reducing manual labor and improving efficiency, especially during webinars. The integration with the 11 Labs Wise API is crucial for me, solving a lot of voice API challenges. I would definitely consider using it again. **What do you dislike about Plivo?** I would want to make it easier for people with noncoding experience, and the user interface can be a little better. **What problems is Plivo solving and how is that benefiting you?** I use the product to automate calling tasks, reducing manual cold calling and saving time for my team during webinars. ### 5. Avoid this company if possible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Plivo?** Not a whole lot. Works partially. Pricing is decent compared to alternatives. **What do you dislike about Plivo?** Avoid this company at all costs. They will deactivate your account without any advance warning, and refuse to provide the reason. This is not counting general issues with the platform, service and support. **What problems is Plivo solving and how is that benefiting you?** We were using it for calls. **Official Response from Renu Yadav:** > We apologize for the negative experience you had with our service. We take your feedback seriously and will work to improve our review process and overall platform issues. ### 6. Reliable and efficient communication solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo N. | Analista Desarrollador, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Plivo?** What I appreciate most about Plivo is its combination of technical reliability and excellent support. The API is intuitive and well-documented, which made our integration easier. When questions arose, their support team responded quickly with practical solutions, not generic answers. **What do you dislike about Plivo?** The administration panel could be more intuitive in some sections. Sometimes finding certain advanced settings requires some exploration. I would also like to see more customization options in the analytical reports, although the current functions cover our basic needs. **What problems is Plivo solving and how is that benefiting you?** Plivo helped us centralize our communications with international clients, eliminating the need for multiple regional providers. Thanks to its robust API, we were able to automate our SMS communication for notifications and verifications, reducing operational costs by approximately 30%. The quality of the calls has improved customer satisfaction, and real-time metrics allow us to quickly identify and resolve any issues. This translates into greater efficiency, better customer experience, and cost reduction. ### 7. Great SMS service less expensive that competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Conrad F. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and customer support has been reachable for me when diagnosing reasons for some SMS messages not going through. Good SDK for implementation (I use Python but am just using the REST API for my implementation, it's been great). I don't recall any downtime for the features I use in the six years that I have been a customer of Plivo which is pretty fantastic. **What do you dislike about Plivo?** At first I didn't think the success rates were as good as my setup on a competitor, HOWEVER after some tweaks on my account with support (they even helped me choose a good area code to send my texts), and helping my SMS messages stay compliant, success rates have become close to 100%. **Recommendations to others considering Plivo:** Very good SMS provider, great SDK, easy to implement and manage. The admin panel has received several updates while I have been a customer and is getting easier to use. It's clear they keep maintaining and working on things. I don't think I have experienced any downtime in the three years that I have been a customer. **What problems is Plivo solving and how is that benefiting you?** I run a SaaS website where users can setup text message reminders to themselves and other people they know. ### 8. A Great Partnership! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanette A. | Senior Director, Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Plivo?** I tend to be a customer who only needs to meet when there is an issue. Plivo is graciously respectful of this preference. But, more to the point, Plivo is very responsive when I do need help. I've work with our current account representative for a few years now and he is well-education on our use case, our compliance practices, and our commitment to maintaining the viability of text messaging as a communication channel for our member-base outreach. **What do you dislike about Plivo?** The UI could use some work. I find it un-intuitive. Also, search filtering on site. If I search for a set of calls and click into an individual result, I don't want to have to re-run the search when I return to the results. **What problems is Plivo solving and how is that benefiting you?** The company I work for relies on SMS as a key communication channel with our members and Plivo helps us keep that channel alive and healthy. ### 9. World class support and highly stable integration **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj N. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Plivo?** Our integration received excellent and timely support from the Plivo team, which enabled us to scale it threefold, with nearly zero failures. Although some custom use cases weren’t initially supported by the current product, we greatly appreciate how quickly the Plivo team understood our requirements and built the features we needed. **What do you dislike about Plivo?** We didn't encounter any negatives. They offer highly competitive pricing, and their team is eager to understand customer use cases and find ways to provide tailored solutions. **What problems is Plivo solving and how is that benefiting you?** Plivo is helping us connect customers, riders, and support agents for our food delivery use case. In fast-paced delivery scenarios, timely and high-quality connections between all parties are crucial, and Plivo has been a game changer in this regard. In addition to this, the high stability of the Plivo integration has encouraged us to explore SMS use cases and other opportunities to migrate more services to Plivo. ### 10. We've been a client for almost a decade with little to no complaints **Rating:** 4.5/5.0 stars **Reviewed by:** Karim F. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Plivo?** Plivo has been a highly reliable platform for our SMS and voice needs. Implementation was easy and smooth, and we seamlessly integrated its features into our services. Over the years, we've had little to no issues and remain very happy with our choice. **What do you dislike about Plivo?** Plivo previously offered a direct line to customer service, which was removed a few years ago. Nowadays, the only way to reach support is through tickets, which can be frustrating when urgent issues arise. **What problems is Plivo solving and how is that benefiting you?** We rely on Plivo to call and text end users who use our service daily. Without it, a vast network of livery companies—including over 1,000 taxis and limousines—would face major disruptions, creating significant challenges for the companies that serve Canada’s most important airport. ## Plivo Discussions - [Do you think that soon Plivo could offer integration with WhatsApp?](https://www.g2.com/discussions/32048-do-you-think-that-soon-plivo-could-offer-integration-with-whatsapp) - 1 comment, 2 upvotes - [How has your experience with Plivo, or its competitors, been?](https://www.g2.com/discussions/how-has-your-experience-with-plivo-or-its-competitors-been) - 1 comment, 1 upvote - [When will Plivo integrate RCS?](https://www.g2.com/discussions/when-will-plivo-integrate-rcs) - 1 comment, 1 upvote - [Has anyone used Plivo to create Voice to Voice communication from browser to browser?](https://www.g2.com/discussions/37744-has-anyone-used-plivo-to-create-voice-to-voice-communication-from-browser-to-browser) - 1 comment, 1 upvote - [If there is a way, how do I locate a call recording by telephone number?](https://www.g2.com/discussions/34394-if-there-is-a-way-how-do-i-locate-a-call-recording-by-telephone-number) - 1 comment, 1 upvote - [View Plivo pricing details and edition comparison](https://www.g2.com/products/plivo/reviews/plivo-review-4516262?section=pricing&secure%5Bexpires_at%5D=2026-05-17+03%3A29%3A18+-0500&secure%5Bsession_id%5D=dddbedb0-8260-4969-aa9e-56f3a64c5feb&secure%5Btoken%5D=f36760c1e2c7f54e00993476f54542964f7fe327581b30ce37bf38e54ce287ca&format=llm_user) ## Plivo Integrations - [Aavaz](https://www.g2.com/products/aavaz/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Cal.com](https://www.g2.com/products/cal-com/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Deepgram](https://www.g2.com/products/deepgram/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 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SMS-Based - Voice-Based Telephony **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text-to-Speech **Generative AI** - AI Text Generation **Platform Basics - Phone Verification** - Accuracy - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Personalization - Inbound Identification - Regulatory Compliance **Support** - Documentation - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Campaigns** - Proximity Marketing - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Analytics - Lead Gathering - Sales Conversion **Implementation** - Easy Setup - Mobile SDK - Web SDK **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **SMS Platform** - Reporting - Automation - Short Codes - API Integration **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI - RCS Business Messaging** - AI **Communication Channels** - Email to Case - Chat/Live Support - Voice **Platform** - Optimization - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Task Execution - Problem Solving ## Top Plivo Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (448 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)