HelpSpace Reviews & Product Details

Helpspace helps us in chatting with our customers and resolve the tickets which are raised by them whenever they stuck or get queries regarding our products. This software also helps in accessing all questions asked by them and ans the questions and one by one so that their experience with Dorto services does not get hampered due to unavailability of right support team. Review collected by and hosted on G2.com.

Most of our customers contact us from our Google and instagram pages but the main challange while working with healthspace is that it does not provide any feature in which the users get a option to integrate the chatting option with these pages so that the replying and resolution becomes much easier for the support team and save us a lot of time. Review collected by and hosted on G2.com.

It’s great for organizing and managing knowledge base articles but it’s real strength lies in its ability to help customers find the answers they need Review collected by and hosted on G2.com.

It’s bit pricey especially for smaller businesses it’s also doesn’t have as many integration as some of its competitors Review collected by and hosted on G2.com.

Helpspace has been possinly the most helpful we have to manage our DFY clients day to day workflow. Review collected by and hosted on G2.com.

There really isnt anything we can suggest that we have not liked about helpspace. Review collected by and hosted on G2.com.

I like to say that the onboarding process in HelpSpace is quite easy. I was able to download the system and start configuring it quickly, valuable for my moderate design agency. Such a feature as the knowledge base enables us to collect the necessary articles and frequently asked questions for clients. Review collected by and hosted on G2.com.

I believe does not meet the requirements for well-organized help desk system. There is no ability to create the tags or sub-tags for tickets, which are not useful to divide tickets by project, client or type of the issue. Review collected by and hosted on G2.com.

HelpSpace had imposing features such as sleek and efficient font and layout as well as easy to navigate and understand. Well even people who are not so computer literate are in a position to manage through the knowledge base and create tickets. Review collected by and hosted on G2.com.

When it comes to reporting, HelpSpace, I had a feeling that the offered tools were rather simple. With such information lacking, one is unable to pinpoint some of the inadequacies and actually monitor the efficiencies of support rendered. Review collected by and hosted on G2.com.

The ticketing system in my team can arrange conversation threads, tasks, and internal notes in one location. This helps to keep everyone in unity and no one will be confused on who is handling which task. Review collected by and hosted on G2.com.

There are no further extended possibilities to investigate the agent performance or customer satisfaction. It is very hard for me to monitor the progress of certain types of tickets or to even pinpoint a potential weakness in our support team’s training. Review collected by and hosted on G2.com.

The User friendly interface helps to navigate easily and doesn't require extensive training. It's Ticket Management help efficiently manage ticket creation, tracking and support management. Review collected by and hosted on G2.com.

It's bit complex to setup, & integration with different tools find it difficult for the users to start off. It sometimes hinder user productivity and data flow to different systems. Review collected by and hosted on G2.com.

The ease of use is what I like the best. Setup is easy and you can keep the support email private in order not to be invaded with spam. The chatbot is also available but I don't use it. I have connected all my forms from different websites to HelpSpace. Review collected by and hosted on G2.com.

To connect all my forms, I use their API and I would have preferred a webhook to connect all my forms to HelpSpace. In terms of development, a webhook would have been much easier to connect to their service. Review collected by and hosted on G2.com.

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionally you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough! Review collected by and hosted on G2.com.

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. I just need to see some more features and more integrations with other apps. Review collected by and hosted on G2.com.

The Helpspace is a simple solution with an easy-to-understand interface, fast, trouble-free.

Email teambox: you have everything you may need: teams, assign to the team member, automate rules, email alias usage, tags.

Creating a FAQ is also easy and fast. You can use it on your own (sub) domain, and this is important for me.

The gratis: website live chat, and the Tasks is coming.

Quick to use, support is fast, helpful.

Great choice and even cheap. Review collected by and hosted on G2.com.

The app is fresh, and the UI still be under development.

Localization options are limited.

But the support accepts the advice, development ideas and work very hard on it. Review collected by and hosted on G2.com.