--- title: HelpSpace Reviews meta\_title: 'HelpSpace Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how HelpSpace works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HelpSpace Reviews & Product Details For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born. ​Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers' daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs. We emphasize the following 4 points: - Set up a quick and easy help desk software in only a few minutes - Low investment with high benefits - Easy and intuitive to use - Your customer will love your new efficiency * * * Seller [HelpSpace](https://www.g2.com/sellers/helpspace) Discussions [HelpSpace Community](https://www.g2.com/products/helpspace/discuss) Languages Supported German, English, French, Portuguese, Spanish Overview by John Show More ## Top-Rated Alternatives [ ![HubSpot Service Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Service Hub") HubSpot Service Hub 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/helpspace/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) FJ Francisco J. Tax Manager Information Technology and Services Small-Business (50 or fewer emp.) 7/31/2024 "Freelance design business" 4/5 What do you like best about HelpSpace? I like to say that the onboarding process in HelpSpace is quite easy. I was able to download the system and start configuring it quickly, valuable for my moderate design agency. Such a feature as the knowledge base enables us to collect the necessary articles and frequently asked questions for clients. Review collected by and hosted on G2.com. What do you dislike about HelpSpace? I believe does not meet the requirements for well-organized help desk system. There is no ability to create the tags or sub-tags for tickets, which are not useful to divide tickets by project, client or type of the issue. Review collected by and hosted on G2.com. What problems is HelpSpace solving and how is that benefiting you? HelpSpace was beneficial in the sense that we are now able to consolidate all our customer support inquiries into one location. This makes it easier for our small team to work together, without having several people answer the same message. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MA Mohammed A. Quality Assurance Specialist Information Technology and Services Small-Business (50 or fewer emp.) 6/5/2024 "Optimize our support operations" 4/5 What do you like best about HelpSpace? The ticketing system in my team can arrange conversation threads, tasks, and internal notes in one location. This helps to keep everyone in unity and no one will be confused on who is handling which task. Review collected by and hosted on G2.com. What do you dislike about HelpSpace? There are no further extended possibilities to investigate the agent performance or customer satisfaction. It is very hard for me to monitor the progress of certain types of tickets or to even pinpoint a potential weakness in our support team’s training. Review collected by and hosted on G2.com. What problems is HelpSpace solving and how is that benefiting you? HelpSpace has surely facilitated ticket management and enhance internal communication greatly. However, such presentations do not leave much room for detailed conclusions that would make it possible to assess actual changes in customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about HelpSpace? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HelpSpace ](https://www.g2.com/products/helpspace/discussions/new) GU Guest User What is HelpSpace used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-helpspace-used-for) [ View all Discussions ](https://www.g2.com/products/helpspace/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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