--- title: HelpSpace Reviews meta\_title: 'HelpSpace Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how HelpSpace works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HelpSpace Reviews & Product Details For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born. ​Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers' daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs. We emphasize the following 4 points: - Set up a quick and easy help desk software in only a few minutes - Low investment with high benefits - Easy and intuitive to use - Your customer will love your new efficiency * * * Seller [HelpSpace](https://www.g2.com/sellers/helpspace) Discussions [HelpSpace Community](https://www.g2.com/products/helpspace/discuss) Languages Supported German, English, French, Portuguese, Spanish Overview by John Show More ## Top-Rated Alternatives [ ![HubSpot Service Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Service Hub") HubSpot Service Hub 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/helpspace/competitors/alternatives) ## User Insights Average based on 12 real user reviews. [Log in to unlock pricing and user insights](/login) SU Shaik U. Creative and Design Mid-Market (51-1000 emp.) 3/18/2025 "A ticket management software developed for new startups" 5/5 What do you like best about HelpSpace? Helpspace helps us in chatting with our customers and resolve the tickets which are raised by them whenever they stuck or get queries regarding our products. This software also helps in accessing all questions asked by them and ans the questions and one by one so that their experience with Dorto services does not get hampered due to unavailability of right support team. Review collected by and hosted on G2.com. What do you dislike about HelpSpace? Most of our customers contact us from our Google and instagram pages but the main challange while working with healthspace is that it does not provide any feature in which the users get a option to integrate the chatting option with these pages so that the replying and resolution becomes much easier for the support team and save us a lot of time. Review collected by and hosted on G2.com. What problems is HelpSpace solving and how is that benefiting you? For managing any type of business the support management for their customers should be strong and helpspace is almost sufficient for most of the tickets raised but whenever a complex situations is arised like interagrating it with other software, adding large videos to the chats, adding custom templates it starts showing its limitations and this is something on which their developers should work on, rest all is good according to me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jamie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie S.") JS Jamie S. CEO & Founder Small-Business (50 or fewer emp.) 2/20/2025 "Helpspace has been a critical tool in our business" 5/5 What do you like best about HelpSpace? Helpspace has been possinly the most helpful we have to manage our DFY clients day to day workflow. Review collected by and hosted on G2.com. What do you dislike about HelpSpace? There really isnt anything we can suggest that we have not liked about helpspace. Review collected by and hosted on G2.com. What problems is HelpSpace solving and how is that benefiting you? It helps us to manage the day to day workflow for our clients using a support ticket system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic OA Oliver A. HR Analyst Government Administration Mid-Market (51-1000 emp.) 7/25/2024 "Simplified our support workflows" 4.5/5 What do you like best about HelpSpace? HelpSpace had imposing features such as sleek and efficient font and layout as well as easy to navigate and understand. Well even people who are not so computer literate are in a position to manage through the knowledge base and create tickets. Review collected by and hosted on G2.com. What do you dislike about HelpSpace? When it comes to reporting, HelpSpace, I had a feeling that the offered tools were rather simple. With such information lacking, one is unable to pinpoint some of the inadequacies and actually monitor the efficiencies of support rendered. Review collected by and hosted on G2.com. What problems is HelpSpace solving and how is that benefiting you? HelpSpace has been very useful for my small, developing business. With this it enables us to offer professional and centralized customer support yet at a lower cost and not involving some of the bigger platforms. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") IC Verified User in Consumer Services Mid-Market (51-1000 emp.) 9/9/2023 "Navigating the Support Maze" 4.5/5 What do you like best about HelpSpace? The User friendly interface helps to navigate easily and doesn't require extensive training. It's Ticket Management help efficiently manage ticket creation, tracking and support management. Review collected by and hosted on G2.com. What do you dislike about HelpSpace? It's bit complex to setup, & integration with different tools find it difficult for the users to start off. It sometimes hinder user productivity and data flow to different systems. Review collected by and hosted on G2.com. What problems is HelpSpace solving and how is that benefiting you? It helps managing customer queries issues, and requests more efficiently by providing a centralized platform for creating, tracking, and prioritizing support tickets. This lead to quicker issue resolution and improved customer response times. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Eric B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric B.") EB Eric B. International Business Development Small-Business (50 or fewer emp.) 7/6/2022 "The best support solution for my business" 5/5 What do you like best about HelpSpace? The ease of use is what I like the best. Setup is easy and you can keep the support email private in order not to be invaded with spam. The chatbot is also available but I don't use it. I have connected all my forms from different websites to HelpSpace. Review collected by and hosted on G2.com. What do you dislike about HelpSpace? To connect all my forms, I use their API and I would have preferred a webhook to connect all my forms to HelpSpace. In terms of development, a webhook would have been much easier to connect to their service. Review collected by and hosted on G2.com. Recommendations to others considering HelpSpace: If you are looking for a simple solution to take care of your customers and sales support, HelpSpace is the solution for you. The platform is solid Review collected by and hosted on G2.com. What problems is HelpSpace solving and how is that benefiting you? I handle all my customer services with HelpSpace. When a client, prospect or anyone has got a problem or question, they fill a form and the information received is automatical attributed to the right person in my team. I can handle sales support, after-sale, and anything you need to be connected to your business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Max S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Max S.") MS Max S. Founder & CEO Small-Business (50 or fewer emp.) 5/5/2022 "HelpSpace is an excellent all-in-one solution for your customer support infrastructure needs." 5/5 What do you like best about HelpSpace? HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionally you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough! Review collected by and hosted on G2.com. What do you dislike about HelpSpace? I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. I just need to see some more features and more integrations with other apps. Review collected by and hosted on G2.com. What problems is HelpSpace solving and how is that benefiting you? Hosting our technical help document Creating Help centers and hubsfor our saas products. Managing all of our support emails all in one dashboard. Making our company support experience seamless Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Istvan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Istvan V.") IV Istvan V. Owner Small-Business (50 or fewer emp.) 4/6/2021 "Simple, fast, problem-free solution" 4.5/5 What do you like best about HelpSpace? The Helpspace is a simple solution with an easy-to-understand interface, fast, trouble-free. Email teambox: you have everything you may need: teams, assign to the team member, automate rules, email alias usage, tags. Creating a FAQ is also easy and fast. You can use it on your own (sub) domain, and this is important for me. The gratis: website live chat, and the Tasks is coming. Quick to use, support is fast, helpful. Great choice and even cheap. Review collected by and hosted on G2.com. What do you dislike about HelpSpace? The app is fresh, and the UI still be under development. Localization options are limited. But the support accepts the advice, development ideas and work very hard on it. Review collected by and hosted on G2.com. What problems is HelpSpace solving and how is that benefiting you? I was looking for an email team inbox solution so I found it for this app. That was important, that the group members can see if the other group member has already replied the incoming support email. The email team inbox solution is good, problem-free, I like it. You can tag the incoming emails according to the rules or by hand, go to a group or an agent. The FAQ maker usable to prevent support from being used. Review collected by and hosted on G2.com. Show More 10/6/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite GN Giulio N. Owner Small-Business (50 or fewer emp.) 2/28/2021 "A very good helpdesk tool for everyone" 4.5/5 What do you like best about HelpSpace? The software is quite new, but there are already a lot of features. The team listens to the customers and takes the feedback very seriously. Bugs are fixed quickly. The interface itself and the use of the tool are very well designed, everything is very well thought out and also visually very modern. There are also features such as the widget and the help portal, which are also very useful. Review collected by and hosted on G2.com. What do you dislike about HelpSpace? There is not much negative to report. Some of the competitors have more functions but otherwise everything is fine. Review collected by and hosted on G2.com. Recommendations to others considering HelpSpace: The tool offers more features than you might think. I find it a great pity that these are not yet promoted on the homepage of HelpSpace. Try it out for yourself. I also think it is very suitable for very small and large companies. Review collected by and hosted on G2.com. What problems is HelpSpace solving and how is that benefiting you? I use Helpspace as a helpdesk tool for my website and get on very well with it, in some cases even better than with the products of the larger companies I have tested before. HelpSpace is definitely underrated! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. Gérant Small-Business (50 or fewer emp.) 1/16/2021 "Finally a simple ticket system that covers the essentials we need" 5/5 What do you like best about HelpSpace? Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful: for example the rules in beta (if that does that). Truly an efficient ticketing system for small businesses. This saas gets to the point and does it well. Review collected by and hosted on G2.com. What do you dislike about HelpSpace? Channels (emails) could be adapted when several mails are used for the same service... Review collected by and hosted on G2.com. What problems is HelpSpace solving and how is that benefiting you? We could formalise procedures for our clients with a smart interface. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about HelpSpace? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about HelpSpace ](https://www.g2.com/products/helpspace/discussions/new) GU Guest User What is HelpSpace used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-helpspace-used-for) [ View all Discussions ](https://www.g2.com/products/helpspace/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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