HelpSpace Reviews & Product Details

For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born. Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers' daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs. We emphasize the following 4 points: - Set up a quick and easy help desk software in only a few minutes - Low investment with high benefits - Easy and intuitive to use - Your customer will love your new efficiency

Seller

HelpSpace

Discussions

HelpSpace Community

Languages Supported

German, English, French, Portuguese, Spanish

Overview by

John

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User Insights

Average based on 12 real user reviews.

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GN

Giulio N.

Owner

Small-Business (50 or fewer emp.)

2/28/2021

"A very good helpdesk tool for everyone"

4.5/5

What do you like best about HelpSpace?

The software is quite new, but there are already a lot of features. The team listens to the customers and takes the feedback very seriously. Bugs are fixed quickly. The interface itself and the use of the tool are very well designed, everything is very well thought out and also visually very modern. There are also features such as the widget and the help portal, which are also very useful. Review collected by and hosted on G2.com.

What do you dislike about HelpSpace?

There is not much negative to report. Some of the competitors have more functions but otherwise everything is fine. Review collected by and hosted on G2.com.

Recommendations to others considering HelpSpace:

The tool offers more features than you might think. I find it a great pity that these are not yet promoted on the homepage of HelpSpace. Try it out for yourself. I also think it is very suitable for very small and large companies. Review collected by and hosted on G2.com.

What problems is HelpSpace solving and how is that benefiting you?

I use Helpspace as a helpdesk tool for my website and get on very well with it, in some cases even better than with the products of the larger companies I have tested before. HelpSpace is definitely underrated! Review collected by and hosted on G2.com.

EJ

Eric J.

Gérant

Small-Business (50 or fewer emp.)

1/16/2021

"Finally a simple ticket system that covers the essentials we need"

5/5

What do you like best about HelpSpace?

Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite.

Helpspace has just what it takes. It appears that the new features are well thought out and useful: for example the rules in beta (if that does that).

Truly an efficient ticketing system for small businesses. This saas gets to the point and does it well. Review collected by and hosted on G2.com.

What do you dislike about HelpSpace?

Channels (emails) could be adapted when several mails are used for the same service... Review collected by and hosted on G2.com.