Diabolocom Reviews & Product Details

Diabolocom is highly customizable, which lets us adapt it to our complex multi-country telephony setup and tailor workflows to our teams' needs. The support team is also responsive and helpful, quick to answer questions and to help us solve issues. On top of that, the product keeps improving, with regular feature updates that add real value over time. Review collected by and hosted on G2.com.

The UX is not the easiest to manage. The interface can feel unintuitive, and because the platform is so customizable, configuring it takes time and a real learning curve, especially for new team members. A more streamlined, user-friendly admin experience would make day-to-day management much smoother. Review collected by and hosted on G2.com.

Everything is clear: the ease of use, the ergonomics, everything is really well thought out. We also have great autonomy, with a lot of reports available. And the team is top-notch to support us daily. Review collected by and hosted on G2.com.

Honestly, it's been in place for 4 years and it's perfect. The only point to improve, in my opinion, concerns the reports: when we ask, for example, to extract incoming calls, it would be really useful to have a detailed report month by month, and not just a cumulative one. Review collected by and hosted on G2.com.

Simple interface, standard integrations included, and good support and relationship Review collected by and hosted on G2.com.

The UX/UI could be improved. Some functionalities are missing, such as filters. There is a lack of AI for admins. An AI knowledge base could be leveraged directly within the interface to help admins with setup or debugging. Review collected by and hosted on G2.com.

I particularly appreciate the Diabolocom supervision console, which is very well designed. The very simple access to each user's banner is also an asset. The entire configuration part is great. The creation, modification, and addition of skills are very intuitive, and the scenarios are relatively easy to access, which helps us a lot daily in our call center. This allows us to act and react very quickly, efficiently, and independently. Review collected by and hosted on G2.com.

The last version changed the admin screen, and the banner that used to be horizontal moved to vertical, with all the configuration items, which resulted in very poor readability where not all the titles are visible. This is completely unfortunate for us as admin users, and it needs to be fixed. Additionally, the display of the supervision console is not correct and needs improvement. Review collected by and hosted on G2.com.

What I like about Diabolocom is that it is a feature-rich telephony solution with great potential. It covers a wide range of our operational needs Review collected by and hosted on G2.com.

Our main issue is platform stability, particularly after updates where new bugs often appear. New features are sometimes launched prematurely, requiring troubleshooting rather than bringing immediate value. Recent UI adjustments have also required an adjustment period that wasn't particularly smooth. Review collected by and hosted on G2.com.

Reliability

Very little downtime, quick fixes when a probleme, does occur.

Performance of the dialer system, its core functions are good.

Once you learn how to use the solution, you can make pretty powerful scenarios and workflows Review collected by and hosted on G2.com.

There is a price to pay to understand the specific workings, many different objects are required to have something as simple as an inbound call line (activities, queues, skills, scenario, rounting block)

UX has improved, but some actions are still quite time consuming if you don't have a developer with you able to run a script through the different APIs

Price is not that low Review collected by and hosted on G2.com.

The ability to offer new features, a clear UI, and overall stability in the services provided. Through Golden support, guidance in discovering deliverables, and attentiveness to our issues. Review collected by and hosted on G2.com.

Delivery times for releases are too short between sandbox and production platform. Sometimes there are productivity regressions during UI updates (adding clicks). Review collected by and hosted on G2.com.

What I love most about Diabolocom is the support service which is super responsive. As soon as we have an issue or need to make changes, for example to the number, it is very pleasant and allows us to move forward quickly and efficiently. Review collected by and hosted on G2.com.

I think Diabolocom could improve by allowing the choice of the voicemail message left for a prospect based on the number of call attempts. This would allow the message to be adapted according to the follow-up stage.

It would also be useful to have recommendations directly in the tool on the numbers to prioritize in order to improve reachability. Review collected by and hosted on G2.com.

Omnichannel solution with powerful scenarios and flexible configuration. Great value for money +++ Review collected by and hosted on G2.com.

Ergonomics need improvement. The tool is powerful but remains quite complex to handle. Support is not always easy to reach! The roadmap does not align well with our business/tech needs as an administration. Review collected by and hosted on G2.com.

The fact that calls are automatically and intelligently routed allows sales reps to be highly productive while also letting them switch to autopilot, without having to manually select leads in the CRM. Review collected by and hosted on G2.com.

I like the product less when occasional slowdowns occur. They are rare, but can be quite disruptive when they happen. Review collected by and hosted on G2.com.