2026 Best Software Awards are here!See the list

Claim this Ad slot for more visibility!

HCL IT Enablement & Service Desk

By HCL Technologies

Unclaimed Profile

4.2/5

(3)

Claim this Ad slot for more visibility!

It's been two months since this profile received a new review

HCL IT Enablement & Service Desk Reviews & Product Details

HCL has a robust partner ecosystem, spread over the world and providing multi-lingual support. This allows us to leverage global sourcing to provide remote and onsite support along with improving the ratio of remote vs. onsite through consistent high-touch services. Enterprises will, therefore, enjoy end-to-end Desktop Network Life Cycle Management services, enjoy 65% of the desktop support remotely, and drive down desk-side visits by 20-30%. We also believe that desktop operating systems, desktop applications, desktop security, and deployment will be key focus areas in the near future. Thus, we have set up Desktop Management Factories for desktop-centric services.

Seller

HCL Technologies

Discussions

HCL IT Enablement & Service Desk Community

Top-Rated Alternatives

Joan

Genpact Advisory Services

Genpact Advisory Services

ASTER

View All Alternatives

G2 reviews are authentic and verified.

CS

Chirag S.

LLM Engineer

Enterprise (> 1000 emp.)

11/5/2024

"Efficient Support System with Opportunities for Improvement"

5/5

What do you like best about HCL IT Enablement & Service Desk?

The responsiveness and knowledge of the support team make it easy to resolve issues quickly, minimizing downtime. Review collected by and hosted on G2.com.

What do you dislike about HCL IT Enablement & Service Desk?

The interface can feel cluttered and overwhelming, making it difficult for new users to navigate effectively. Review collected by and hosted on G2.com.

MA

Mahammad A.

DevOps Engineer

Enterprise (> 1000 emp.)

4/12/2024

"Overall good onboarding process"

4/5

What do you like best about HCL IT Enablement & Service Desk?

I really appreciate the smoother onboarding and other compensations they offered as part of bringing my dependent to abroad was quite smooth and fast. This surprised me when I switched from other employer to hcl tech. Like one other aspect is the well maintenance of folks hired for only abroad projects/account. The platforms to support their onboarding were quite smooth including assistance in password change, timesheet logging etc .No hicks no reporting managers as well. Review collected by and hosted on G2.com.

What do you dislike about HCL IT Enablement & Service Desk?

I believe there is a need to consider folks working on different timezones/projects Review collected by and hosted on G2.com.

HK

Haseeb K.

Business Analyst

Mid-Market (51-1000 emp.)

5/10/2024

"Outsourcing of IT Helpdesk service"

3.5/5

What do you like best about HCL IT Enablement & Service Desk?

HCL is one shop solution for outsourcing the resources and managing them effectively Review collected by and hosted on G2.com.

What do you dislike about HCL IT Enablement & Service Desk?

Although the HCL help to streamline outsourcing but sometimes lacks training to their team member which could hinder the services Review collected by and hosted on G2.com.

There are not enough reviews of HCL IT Enablement & Service Desk for G2 to provide buying insight. Below are some alternatives with more reviews:

After a decade of leading research and global deployments of epaper signage in areas where displaying digital information was completely unimaginable, Visionect also placed its ultra low power digital displays into the office environment with JOAN, the only room booking system built bottom-up specifically for meeting space reservation.

Genpact Advisory Services

Engage relentlessly with you to accelerate process automation, reinvent business models, and disrupt your industry.

ASTER is a multiseat software for Windows 7/8/10/11 and Windows Server 2016/2019. The program allows organizing multiple work seats with a reduced budget which is important during COVID-19 time. Users can organize several workspaces by connecting several monitors, keyboards, and mice to one PC. ASTER is a zero-client software. It allows the creation of zero clients - virtual desktop clients, without thin client hardware.

TCS Business Operations Technology Solution

TCS Business Operations Technology Solutions, an integral part of our ValueBPS approach, accelerate an enterprises ability to exceed business objectives by re-imagining operations, and help achieve sustained and profitable growth.

NTT Data Desktop Engineering Services

Designed to enhance the end-user experience and to maintain high availability and performance while optimizing end-user device lifecycle management costs.

Symmetrix provides complete Office 365, business computer and networking support.

LiVE Workspace to unbox an intelligent, future-ready workplace where apps and data can be accessed from anywhere, anytime and on any device.

TCS Communication Business Operations

TCS Communication Business Operations, led by our ValueBPS approach, span the value chain of communication service providers, consumers, and enterprises based on managed services and outcome-based operating and commercial models.

Genpact Customer Experience

Accelerate digital transformation through a customer-centric lens

Freespace is a global leader in workplace technology solutions that helps organisations achieve significant cost savings and improve space efficiency, real estate performance, employee wellbeing and productivity. A complete end-to-end solution combining sensors, smart tags, analytics, digital signage and software integrations, Freespace identifies trends in space usage and employee behaviour. This enables organisations to optimise space sign, proactively manage their workplace and deliver cost savings across real estate portfolios, while also improving employee satisfaction and productivity, and significantly contributing to sustainability targets.

No Discussions for This Product Yet

Be the first to ask a question and get answers from real users and experts.

Start a discussion

Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

View More Pricing Information

Categories on G2

Managed Workplace Services (MWS)

Explore More

Which iPaaS is best for linking my business apps together

Best MFT software for small business

Leading CPQ solutions for SaaS providers

Which iPaaS is best for linking my business apps together

Best MFT software for small business

Leading CPQ solutions for SaaS providers

What's the best staff scheduling tool

What platform provides analytics on alert resolution times?

Pros and Cons Details

HCL IT Enablement & Service Desk

4.2/5

(3)

Save to Research Board