Freshdesk for G Suite Reviews & Product Details

What I appreciate most about Freshdesk for G Suite is the seamless way everything stays in sync. The automatic conversion of emails into tickets is a real time-saver, allowing me to manage conversations without constantly switching between Gmail and Freshdesk. This integration helps keep everything organized, minimizes confusion, and makes responding to customer queries much more straightforward. Review collected by and hosted on G2.com.

There’s very little to complain about, though I have noticed that the synchronization between Gmail and Freshdesk can occasionally be a bit sluggish, particularly when a large number of emails arrive at once. While this isn’t a significant problem, having quicker updates would definitely enhance the overall experience. Review collected by and hosted on G2.com.

I've been using Freshdesk for G Suite for the past two years, and I find it really smooth and easy to access. It helps me store all customer details in one place, which is particularly helpful in my work in the life insurance sector. I love that it automatically converts customer emails into Freshdesk tickets, reducing my manual workload and ensuring no emails are missed. The initial setup was really easy too, which was a relief. Review collected by and hosted on G2.com.

As per now , nothing Review collected by and hosted on G2.com.

I highlight the ease it offers for tracking tickets, as well as its good connectivity and the great help it provides in problem resolution. Review collected by and hosted on G2.com.

I believe there are functions that still need to be improved, such as the option to automatically eliminate ticket duplication. Review collected by and hosted on G2.com.

It's easy to set up SSO & Other Google app permissions for freshdesk products.

We can easily share documents as attachments right from freshdesk panel.

Analytics view of the portal. Review collected by and hosted on G2.com.

Limited G Suite apps support.

Attachments takes time to show. Review collected by and hosted on G2.com.

It's very good tool to analyse the data.

Got lot of feature which enable lot of insight on data analyis

Its very effective tool for customer support ticket and analyis

We use Fresh desk on regular basis Review collected by and hosted on G2.com.

Nothing much , everything is good and ease to use Review collected by and hosted on G2.com.

I like how easily Freshdesk integrates with G Suite, making it easy to manage customer support within our familiar Google Workspace environment.

It also streamlines communication and enhances productivity. Review collected by and hosted on G2.com.

It may require additional training for new users to fully utilize its features and functionality, which can be a bit time-consuming. Review collected by and hosted on G2.com.

It helps me to provide customer support, which bridges the gaps between the customer and the company's product. It is very easy to use, daily I use it for mailing purpose. Review collected by and hosted on G2.com.

No such dislikes I have about Freshdesk. Review collected by and hosted on G2.com.

We can easily track the data from freshdesk

accessible to clients which helps in transparency

tracking the incidents and requests

SLA can be tracked easily Review collected by and hosted on G2.com.

Nothing as of now, if there will be any I will mention in the future Review collected by and hosted on G2.com.

Easy to respond to customers, work internally with our team, and keep track of tickets. Review collected by and hosted on G2.com.

Reminder emails are often too frequent and can quickly become annoying. It can be a challenge for customers to navigate. Review collected by and hosted on G2.com.

The upsides of using FreshDesk for G Suite are as follows:

a. Seamless Ticket allocation

b. Seamless Task allocation

c. User-friendly

d. Easy to learn

e. Focused troubleshooting Review collected by and hosted on G2.com.

Some downsides of Freshdesk for G Suite are as follows:

a. Tedious to configure

b. A few communication delays Review collected by and hosted on G2.com.