---
title: Freshdesk for G Suite Reviews
meta_title: 'Freshdesk for G Suite Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 28 reviews by the users' company size, role or industry to
  find out how Freshdesk for G Suite works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 28
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---


# Freshdesk for G Suite Reviews
**Vendor:** Freshworks  
**Category:** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 28
## About Freshdesk for G Suite
Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)



## Freshdesk for G Suite Pros & Cons
**What users like:**

- Users value the **automation features** of Freshdesk for G Suite, significantly reducing manual workload and enhancing efficiency. (2 reviews)
- Users find Freshdesk for G Suite to be **very easy to use** , enjoying seamless integration and smooth access to customer information. (2 reviews)
- Users appreciate the **seamless email management** of Freshdesk for G Suite, enhancing organization and efficiency in customer communication. (2 reviews)
- Users love the **seamless Gmail integration** of Freshdesk, making customer support more efficient and organized. (2 reviews)
- Users appreciate the **seamless client management** features of Freshdesk for G Suite, enhancing productivity and organization. (1 reviews)
- Easy Setup (1 reviews)
- Efficiency (1 reviews)
- Organization (1 reviews)

**What users dislike:**

- Users note that the **sluggish synchronization** between Gmail and Freshdesk can hinder efficient email management during busy times. (1 reviews)
- Users have observed **slow performance** during synchronization with Gmail, especially when handling a large volume of emails. (1 reviews)

## Freshdesk for G Suite Reviews
  ### 1. Easy to use product, lacking in features as you scale

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2021

**What do you like best about Freshdesk for G Suite?**

Very user-friendly and easy to learn.  The interface is clean, and required functions are easy to find.

**What do you dislike about Freshdesk for G Suite?**

Lack of more complex features and integrations to our reporting tools.

**Recommendations to others considering Freshdesk for G Suite:**

Great for small startups as it is really easy to setup and get people up to speed with using it.  Lacks some features that may be needed as the team scaled and experienced significant volume.

**What problems is Freshdesk for G Suite solving and how is that benefiting you?**

Used as our primary customer service tool. Easy to onboard new team members and get them up to speed on the software quickly, allowing them to make a quick contribution shortly after starting.


## Freshdesk for G Suite Discussions
  - [What services does G Suite provide?](https://www.g2.com/discussions/what-services-does-g-suite-provide)
  - [What is freshdesk Google?](https://www.g2.com/discussions/what-is-freshdesk-google)
  - [How does Gmail integrate with freshdesk?](https://www.g2.com/discussions/how-does-gmail-integrate-with-freshdesk)
  - [What are the features of G suite?](https://www.g2.com/discussions/freshdesk-for-g-suite-what-are-the-features-of-g-suite)
  - [How do I change the fonts & formatting my email contents?](https://www.g2.com/discussions/29615-how-do-i-change-the-fonts-formatting-my-email-contents)

- [View Freshdesk for G Suite pricing details and edition comparison](https://www.g2.com/products/freshdesk-for-g-suite/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A34%3A26+-0500&secure%5Bsession_id%5D=c81caf4e-0656-4687-94eb-6dec892111a8&secure%5Btoken%5D=eeb690a7c9451bc42703063adab6563a8f3320d2a52b9d004f507298390b2f9b&format=llm_user)

## Freshdesk for G Suite Features
**Agentic AI - Google Workspace for Sales**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

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