Freshdesk for G Suite Reviews & Product Details

I most enjoy the modern and efficient interface. Very little training necessary as things are where you would expect them to be, and there's not a lot of extra. Intuitive and concise is what I like. I also appreciate the ability to start a chat internally at the ticket level. This keeps troubleshooting focused, but allows for help. Review collected by and hosted on G2.com.

FreshDesk and FreshSales are not integrated. Could be an internal IT issue here, but if they had a universal authentication option, that would be great. Review collected by and hosted on G2.com.

I like how easy it is to use and how functional it is. It really helps me get through some of my work fast. The support is very helpful when I need it. They haven't let me down to this date. I know that I can count on them to be there for me. I usually get a response about my problem in less than a day, although sometimes it depends. Overall, this product is great! Review collected by and hosted on G2.com.

Sometimes this program can be a little slow which can be disappointing. When it is slow it isn't horrible service like some programs I have used in the past. Sometimes it isn't slow at all. I guess it just depends on the day. Overall though, I don't have a lot of issues with it. Review collected by and hosted on G2.com.

The UI, where all the tabs are on the left side and easy to navigate. All the recent activities can be shown at the dashboard at one glance. Review collected by and hosted on G2.com.

A little complicated on the setting of SLA. Reports generated not up to expectation from company. Review collected by and hosted on G2.com.

You can keep registries on your Hangouts activities, and set SSO to quick login. As well, keep your files from Drive and sync your contacts to Google Account. The Freshdesk bot will allow you to keep track of any assgned tickets you've received as well to any other updates and changes. You can also interact with your team members Review collected by and hosted on G2.com.

It should have a feature so we can retrieve data and files directly from Drive. Review collected by and hosted on G2.com.

Freshdesk Integrations with G Suite is the best I feel. Login with Gmail, resolve tickets, chat on chats with clients & take hangout sessions to resolve issues. All data gets auto-synced. CRM contacts with Google contacts, emails with Gmail & others as well. Review collected by and hosted on G2.com.

Clients coming from other email services might be an issue to communicate. Review collected by and hosted on G2.com.

Ability to export Freshdesk data into multiple G Suite products (Docs, Spreadsheet, Drive). Review collected by and hosted on G2.com.

Data inconsistency. Still many G suite products (calendar etc) are not integrated properly. Review collected by and hosted on G2.com.

Best is it merges with your existing email services no need to forwarding and all. Best in UI as its merged with gsuite so can be used inside the organisation as well. Tickets handling made easy Review collected by and hosted on G2.com.

Hangouts and other features are limited to organisation, apart nothing to dislike Review collected by and hosted on G2.com.

Good support provided by the company in case of any issues Review collected by and hosted on G2.com.

Automation to do some corrective management would be useful Review collected by and hosted on G2.com.

It is very nice to use and customer satisfactory Review collected by and hosted on G2.com.

Color Design and some latest design need to modified. Review collected by and hosted on G2.com.