--- title: Freshdesk for G Suite Reviews meta\_title: 'Freshdesk for G Suite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 28 reviews by the users' company size, role or industry to find out how Freshdesk for G Suite works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 28 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Freshdesk for G Suite Reviews & Product Details Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more) * * * Seller [Freshworks](https://www.g2.com/sellers/freshworks) Discussions [Freshdesk for G Suite Community](https://www.g2.com/products/freshdesk-for-g-suite/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/freshdesk-for-g-suite/pricing) ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Mixmax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mixmax") Mixmax 4.6/5(1,461) ](https://www.g2.com/products/mixmax/reviews) [ ![Nutshell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nutshell") Nutshell 4.3/5(1,443) ](https://www.g2.com/products/nutshell/reviews) [ View All Alternatives ](https://www.g2.com/products/freshdesk-for-g-suite/competitors/alternatives) ## User Insights Average based on 28 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Neo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neo M.") NM Neo M. Sales Mid-Market (51-1000 emp.) 2/4/2021 "Fresh desk makes easier quicker for us to resolve our customer problems." 5/5 What do you like best about Freshdesk for G Suite? We can instantly see every ticket that was opened for the customer and for each ticket you can easily assign the ticket to a different department. You get notified of every ticket allocated as an agent Review collected by and hosted on G2.com. What do you dislike about Freshdesk for G Suite? Once you have resolved the ticket by clicking on the resolved dropdown menu. The tickets instantly disappear. This makes it difficult if you have to leave notes on the ticket but you just resolved the ticket a second ago. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk for G Suite: Freshdesk is a great product but for a service/sales customer it will be best to also have a Freshsales to compliment the Freshdesk. Review collected by and hosted on G2.com. What problems is Freshdesk for G Suite solving and how is that benefiting you? Customer contacts us regarding Billing, Technical or sales queries we receive them via Freshdesk. Fresdesk allows for the queries to be converted to tickets and depending on the department. It is easier for tickets to be allocated to agents in each department and to follow up with the customer successfully. We can link the Fresh desk to Fresh sales which makes our sales process easier for sales agent when dealing with the customer especially if the is a message trail. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 10/15/2021 "Easy to use product, lacking in features as you scale" 2.5/5 What do you like best about Freshdesk for G Suite? Very user-friendly and easy to learn. The interface is clean, and required functions are easy to find. Review collected by and hosted on G2.com. What do you dislike about Freshdesk for G Suite? Lack of more complex features and integrations to our reporting tools. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk for G Suite: Great for small startups as it is really easy to setup and get people up to speed with using it. Lacks some features that may be needed as the team scaled and experienced significant volume. Review collected by and hosted on G2.com. What problems is Freshdesk for G Suite solving and how is that benefiting you? Used as our primary customer service tool. Easy to onboard new team members and get them up to speed on the software quickly, allowing them to make a quick contribution shortly after starting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/10/2020 "Comfortable ticketing system to manage multiple departments" 4/5 What do you like best about Freshdesk for G Suite? Dashboard view helps me in quick actioning the tasks, also my teams performance. As different departments are involved in my project, I can easily allocate tasks to department in a single option. That has reduced my pain. Filters is another helpful option. Export options seems to be beneficial as well. Review collected by and hosted on G2.com. What do you dislike about Freshdesk for G Suite? The biggest challenge I am facing is when I copy & past something from word, the complete alignment gets changed. Couldn't format the content based on my idea. No different fonts to select. Formatting the text is a real pain. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk for G Suite: Definitely a great customer support software simplifies the tasks on monitoring your day to day activity. Integrating done right making sure your customers are responded on time. Don't need to hit around the bush for any reports. Review collected by and hosted on G2.com. What problems is Freshdesk for G Suite solving and how is that benefiting you? My role is to respond to customer queries & I am happy that I am able to respond to customers at much after pace. The major benefit I have with Freshdesk is - the dashboard -every day at the beginning of the shift & by end of the shift I can check the status of my tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Principal Small-Business (50 or fewer emp.) 5/5/2020 "Great Product" 4.5/5 What do you like best about Freshdesk for G Suite? very easy to use, great product, highly recommend it Review collected by and hosted on G2.com. What do you dislike about Freshdesk for G Suite? no issues whatsoever with it yet, just starter using it Review collected by and hosted on G2.com. What problems is Freshdesk for G Suite solving and how is that benefiting you? allows me to manage customer support accross several channels Review collected by and hosted on G2.com. Show More 5/5/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite DA Deepak A. Senior Executive Mid-Market (51-1000 emp.) 9/17/2019 "Compatibility and Feedback" 3.5/5 What do you like best about Freshdesk for G Suite? It is speed and the interface is clear. Got many filters to capture the required date. Linking of multiple tickets of the same user is really helpful because we would be able to review previous issues. Internal communication is also designed well. Review collected by and hosted on G2.com. What do you dislike about Freshdesk for G Suite? When there is any new response on the old ticket, it won't be listed on priority or we do not get any pop-up notification on the home screen. When we pull any report, it does not give the latest one. Sometimes, it gives us the result of the past hour. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk for G Suite: User-Friendly. Review collected by and hosted on G2.com. What problems is Freshdesk for G Suite solving and how is that benefiting you? Tickets resolving. Linking of multiple tickets of the same user is really helpful because we would be able to review previous issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Paul C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul C.") PC Paul C. Information Technology Director Information Technology and Services Mid-Market (51-1000 emp.) 9/6/2019 "Simple and elegant ticketing solution" 4.5/5 What do you like best about Freshdesk for G Suite? The interface is clean and uncluttered. Fresh Desk is easy to set up and works flawlessly. Tickets can be submitted through the portal, or via email. Review collected by and hosted on G2.com. What do you dislike about Freshdesk for G Suite? The various paid plans are a bit too granular in my opinion. I would prefer a smaller range of plans with more robust options. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk for G Suite: Take your time and review the settings as well as the various templates. You will likely want to make some changes there. Make sure you configure the ability to turn emails into tickets, this is a MUST HAVE! Review collected by and hosted on G2.com. What problems is Freshdesk for G Suite solving and how is that benefiting you? Feshdesk allows us to keep track of all our incoming problem reports, and prioritize them effectively. The efficiency of our tech team has improved considerably. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 12/11/2018 "Set up is a little rough, but it's overall easy to use!" 4/5 What do you like best about Freshdesk for G Suite? What i like the best is that I have 3 different websites plus marketplace sales and all the questions and comments go to the same freshdesk box. Review collected by and hosted on G2.com. What do you dislike about Freshdesk for G Suite? The set up was long, cumbersome, and buggy. It really took a long time and a lot of phone calls and emails to get everything working properly including the live chat. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk for G Suite: Shop around and make sure this will be the best solution for you. We chose freshdesk because of the live chat integration, but we found it to be buggy. We are still using it, but we don't love it. Review collected by and hosted on G2.com. What problems is Freshdesk for G Suite solving and how is that benefiting you? We're getting all our customer service into one spot now, which is huge because things were falling through the cracks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/16/2018 "Overall a fantastic Ticket service, with a few minimal hiccups every now and again" 4.5/5 What do you like best about Freshdesk for G Suite? Freshdesk has served as our primary support ticket service for many years. We've seen it grow as we've grown alongside it. Overall the service as a whole is a phenomenal product. That said, if I were to choose one feature in particular that was my personal favorite, I'd likely choose the custom observer rulesets you can create. It has automated much of the organization of our inbound tickets, and has saved us a lot of time. Review collected by and hosted on G2.com. What do you dislike about Freshdesk for G Suite? Personally, there's not much I dislike, however, the fact that you cannot set a "break" or "lunch break" in your hours of operation makes it so every day we operate there are missed chats due to our chat system saying we're "online" when we're actually out of office. Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk for G Suite: It is a fantastic support ticketing service, that will be a great asset for your business Review collected by and hosted on G2.com. What problems is Freshdesk for G Suite solving and how is that benefiting you? Freshdesk has allowed us to easily manage email support with a high customer feedback rate. It is very easy to manage, and our agents (even new ones) find it very easy to understand and utilize. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/25/2018 " Excellent way to enter G-Suite from Freshdesk in a single click without having repeat your key" 5/5 What do you like best about Freshdesk for G Suite? That I do not have to be entering my password every time, and that I can open all applications from my freshdesk portal, I can synchronize my calendar and share a screen with hangout to support my clients without leaving my portal and Get access to myl files and attachments from Google Drive account. Review collected by and hosted on G2.com. What do you dislike about Freshdesk for G Suite? There are times when it delays the sending of mail and notifications, but in the end they always arrive. Otherwise, without problems, it is reported to the supplier and resolves soon. Out of that, without inconvenience Review collected by and hosted on G2.com. Recommendations to others considering Freshdesk for G Suite: If you are using Gmail as a mail platform and use G-Suite as a shared office platform, and you are using or using freshdesk as a ticket management, the integration between both solutions is the best that anyone could have done: Total thanks for the idea and the execution! Review collected by and hosted on G2.com. What problems is Freshdesk for G Suite solving and how is that benefiting you? Some functions are faster because you do not have to be opening windows for each solution. Everything opens from the same portal. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CB Chris B. Web Developer Mid-Market (51-1000 emp.) 9/14/2018 "Fast and Fresh" 4/5 What do you like best about Freshdesk for G Suite? I most enjoy the modern and efficient interface. Very little training necessary as things are where you would expect them to be, and there's not a lot of extra. Intuitive and concise is what I like. I also appreciate the ability to start a chat internally at the ticket level. This keeps troubleshooting focused, but allows for help. Review collected by and hosted on G2.com. What do you dislike about Freshdesk for G Suite? FreshDesk and FreshSales are not integrated. Could be an internal IT issue here, but if they had a universal authentication option, that would be great. Review collected by and hosted on G2.com. What problems is Freshdesk for G Suite solving and how is that benefiting you? We stopped hoping for the best with incoming support email and started assigning all inbound issues and questions to specific people. This is more thorough and less likely to allow crack slippage. It's helped us to more fairly distribute the work, too. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/freshdesk-for-g-suite/pricing) ## Work at Freshworks? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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